Employee retention is more important than recruitment. Retaining employees ensures the costs of recruitment are not wasted and institutional knowledge is preserved. The case study describes an employee, Mr. Sasidhar, who was overworked and treated poorly, causing him to resign unexpectedly. His dedication and compliance surprised managers since he resigned without notice. The company's poor retention was due to lack of orientation, unrealistic expectations set during recruitment, and failure to consider employee needs or conduct proper screening.