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Haunted	
  Haus	
  2012	
  
Program	
  Plan	
  
	
  
New	
  Braunfels	
  Parks	
  and	
  Recreation	
  
Texas	
  State	
  Recreation	
  Programming	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Sarah	
  Walters	
  
Ashley	
  Krobot	
  
Daniel	
  Lane	
  
Alex	
  Dominguez	
  
Wyatt	
  Polson	
  
Sheldon	
  Coble	
  
Haunted	
  Haus	
   2	
  
TABLE	
  OF	
  CONTENTS	
  
	
  
	
   Part	
  1:	
  	
  Organization	
  Overview	
  	
   	
   	
   	
   	
   Page	
  3	
  
	
  
	
   Part	
  2:	
  	
  Program	
  Planning	
  	
   	
   	
   	
   	
   	
   Page	
  6	
  
	
  
	
   Part	
  3:	
  	
  Program	
  Operations	
   	
   	
   	
   	
   	
   Page	
  13	
  
	
  
	
   Attachments	
   	
   	
   	
   	
   	
   	
   	
   Page	
  17	
  
Haunted	
  Haus	
   3	
  
PART	
  1:	
  ORGANIZATION	
  OVERVIEW	
  
	
  
Introduction	
  
	
   	
  
The	
  City	
  of	
  New	
  Braunfels	
  Parks	
  and	
  Recreation	
  Department	
  is	
  a	
  public	
  
governmental	
  organization	
  that	
  operates	
  within	
  the	
  municipal	
  government	
  of	
  New	
  
Braunfels.	
  According	
  to	
  the	
  city’s	
  website,	
  “the	
  Parks	
  and	
  Recreation	
  Department	
  
operates	
  the	
  city’s	
  recreation	
  programs,	
  athletic	
  programs	
  and	
  leagues,	
  aquatic	
  
programs,	
  and	
  golf	
  course	
  along	
  with	
  maintaining	
  33	
  parks	
  comprising	
  over	
  500	
  
acres.”	
  	
  
	
  
Demographics	
  
	
  
The	
  Parks	
  and	
  Recreation	
  Department	
  serves	
  the	
  community	
  of	
  New	
  
Braunfels,	
  a	
  mid-­‐size	
  suburban	
  city.	
  According	
  to	
  data	
  recorded	
  by	
  the	
  2010	
  US	
  
Census,	
  the	
  total	
  population	
  of	
  the	
  city	
  was	
  57,740.	
  The	
  area	
  has	
  experienced	
  a	
  time	
  
of	
  rapid	
  growth,	
  with	
  a	
  58.2%	
  increase	
  in	
  population	
  from	
  2000	
  to	
  2010.	
  The	
  vast	
  
majority	
  of	
  the	
  population	
  identifies	
  as	
  a	
  member	
  of	
  a	
  family	
  unit,	
  with	
  47,899	
  
individuals	
  comprising	
  15,054	
  families.	
  Of	
  these	
  families,	
  over	
  11,000	
  are	
  
traditional,	
  or	
  headed	
  by	
  a	
  husband	
  and	
  wife.	
  The	
  median	
  household	
  income	
  as	
  
reported	
  by	
  the	
  2000	
  US	
  Census	
  in	
  New	
  Braunfels	
  is	
  $40,078,	
  and	
  the	
  majority	
  of	
  
the	
  population	
  is	
  of	
  traditional	
  working	
  age.	
  The	
  over-­‐65	
  and	
  under-­‐18	
  populations	
  
each	
  are	
  comprised	
  of	
  nearly	
  8,000	
  citizens.	
  Ethnically,	
  the	
  city	
  is	
  majority	
  White	
  
(non-­‐Hispanic)	
  with	
  35,132	
  citizens	
  identifying	
  as	
  such.	
  The	
  largest	
  minority	
  
populations	
  are	
  Hispanic	
  at	
  15,000	
  and	
  Black	
  at	
  1,081.	
  	
  
	
  
Vision	
  and	
  Mission	
  
	
  
	
   The	
  vision	
  of	
  the	
  Parks	
  and	
  Recreation	
  Department	
  is	
  “to	
  enhance	
  the	
  well	
  
being	
  of	
  our	
  community	
  through	
  laughter,	
  play,	
  conservation,	
  and	
  discovery.”	
  	
  
The	
  mission	
  of	
  the	
  department	
  is	
  “to	
  afford	
  diverse	
  opportunities	
  and	
  access	
  
for	
  all	
  residents	
  and	
  visitors	
  through	
  innovative	
  programs	
  and	
  facilities,	
  open	
  space	
  
preservation,	
  and	
  economic	
  enhancement.”	
  	
  
	
  
Goals	
  and	
  Objectives	
  
	
  
The	
  goals	
  of	
  the	
  department,	
  as	
  listed	
  in	
  the	
  Master	
  Plan	
  for	
  2010,	
  are:	
  	
  
	
  
• To	
  work	
  towards	
  transforming	
  New	
  Braunfels’	
  park	
  system	
  into	
  one	
  of	
  
the	
  premier	
  park	
  systems	
  in	
  Texas;	
  
• To	
  provide	
  an	
  even	
  and	
  adequate	
  distribution	
  of	
  park	
  facilities	
  citywide;	
  
• To	
  plan	
  neighborhoods	
  so	
  that	
  parks	
  become	
  greater	
  focal	
  points	
  in	
  those	
  
neighborhoods	
  than	
  they	
  are	
  today;	
  
• To	
  preserve	
  and	
  permanently	
  protect	
  unique	
  natural	
  open	
  spaces,	
  
floodplain	
  corridors,	
  and	
  drainage	
  corridors	
  within	
  the	
  city	
  and	
  its	
  extra-­‐
territorial	
  jurisdictional	
  (ETJ)	
  land;	
  
Haunted	
  Haus	
   4	
  
• To	
  promote	
  partnerships	
  with	
  other	
  public,	
  semi-­‐public,	
  and	
  private	
  
entities	
  to	
  most	
  efficiently	
  use	
  public	
  funding	
  to	
  provide	
  parks	
  and	
  open	
  
space	
  in	
  New	
  Braunfels;	
  	
  
• To	
  maintain	
  all	
  of	
  the	
  City	
  of	
  New	
  Braunfels	
  parks	
  and	
  recreation	
  facilities	
  
in	
  a	
  superior	
  condition;	
  	
  
• To	
  develop	
  a	
  network	
  of	
  pedestrian	
  and	
  bicycle	
  facilities	
  throughout	
  New	
  
Braunfels;	
  	
  
• To	
  provide	
  a	
  variety	
  of	
  recreation	
  programs	
  to	
  meet	
  the	
  changing	
  
recreational	
  needs	
  and	
  desires	
  of	
  the	
  City	
  of	
  New	
  Braunfels’	
  population	
  
	
  
The	
  objectives	
  of	
  the	
  department	
  are	
  not	
  formally	
  listed.	
  
	
  
Existing	
  Resources	
  
	
  
	
   The	
  Parks	
  and	
  Recreation	
  Department	
  draws	
  the	
  majority	
  of	
  its	
  funding	
  from	
  
the	
  City	
  of	
  New	
  Braunfels	
  and	
  its	
  tax	
  base.	
  The	
  city’s	
  General	
  Fund,	
  comprised	
  
largely	
  of	
  tax	
  revenue,	
  provided	
  over	
  3.5	
  million	
  dollars	
  during	
  the	
  2010-­‐2011	
  
budget	
  year.	
  A	
  city	
  fund	
  comprised	
  of	
  Federal,	
  State,	
  and	
  Local	
  grants	
  provided	
  
$73,117.	
  Other	
  non-­‐major	
  city	
  funds,	
  such	
  as	
  the	
  Special	
  Revenue,	
  Capital	
  Projects,	
  
and	
  Cemetery	
  funds,	
  provided	
  over	
  1	
  million	
  dollars.	
  	
  
The	
  current	
  budget	
  lists	
  218	
  paid	
  positions	
  within	
  the	
  Parks	
  and	
  Recreation	
  
Department.	
  This	
  includes	
  46	
  full-­‐time	
  positions,	
  19	
  part-­‐time	
  positions,	
  and	
  143	
  
seasonal	
  positions.	
  These	
  positions	
  may	
  not	
  be	
  filled	
  at	
  all	
  times,	
  but	
  could	
  be	
  if	
  
necessary	
  under	
  the	
  current	
  budget.	
  The	
  department	
  also	
  receives	
  assistance	
  from	
  
approximately	
  100	
  volunteers	
  per	
  year.	
  	
  	
  
The	
  Parks	
  and	
  Recreation	
  Department	
  operates	
  the	
  city’s	
  33	
  parks	
  totaling	
  
over	
  320	
  acres.	
  This	
  includes:	
  
	
  
• 9	
  neighborhood	
  parks,	
  6	
  linear	
  parks,	
  4	
  community	
  parks,	
  and	
  2	
  regional	
  
parks	
  
• 2	
  public	
  sports	
  complexes,	
  1	
  golf	
  course,	
  and	
  1	
  privately	
  operated	
  sports	
  
complex	
  
• 6	
  special	
  use	
  plazas	
  	
  
• 2	
  cemeteries	
  
Within	
  these	
  parks	
  are:	
  
	
  
• 2	
  recreation/community	
  centers,	
  an	
  outdoor	
  education	
  center,	
  and	
  an	
  
event	
  facility	
  
• 9	
  large	
  pavilions	
  and	
  picnic	
  areas	
  
• Infrastructure	
  support	
  facilities	
  such	
  as	
  bathrooms	
  
• 10	
  baseball	
  fields,	
  3	
  outdoor	
  volleyball	
  courts,	
  5	
  outdoor	
  basketball	
  
courts,	
  12	
  tennis	
  courts,	
  3	
  practice	
  fields,	
  and	
  5	
  soccer	
  fields	
  
• 11	
  playgrounds,	
  a	
  skate	
  park,	
  and	
  a	
  disc	
  golf	
  course	
  
• A	
  sprayground	
  and	
  2	
  swimming	
  pools	
  
• 5.91	
  miles	
  of	
  trails	
  
	
  
Haunted	
  Haus	
   5	
  
The	
  largest	
  and	
  most	
  popular	
  facility	
  is	
  Landa	
  Park,	
  a	
  51-­‐acre	
  regional	
  park.	
  Landa	
  
Park	
  offers	
  many	
  amenities	
  including	
  a	
  boathouse,	
  a	
  miniature	
  golf	
  course,	
  a	
  
miniature	
  train,	
  an	
  aquatic	
  center	
  with	
  2	
  pools	
  (one	
  Olympic,	
  one	
  spring-­‐fed	
  with	
  
sprayground),	
  a	
  recreation	
  center,	
  a	
  nature	
  trail,	
  a	
  playground,	
  a	
  fishing	
  pier,	
  and	
  
more.	
  	
  
	
  
Haunted	
  Haus	
   6	
  
PART	
  2:	
  PROGRAM	
  PLANNING	
  	
  
	
  
Event	
  Description	
  
	
  
	
   The	
  Haunted	
  Haus	
  is	
  an	
  annual	
  event	
  facilitated	
  by	
  the	
  City	
  of	
  New	
  Braunfels	
  
Parks	
  and	
  Recreation	
  Department.	
  It	
  is	
  open	
  to	
  the	
  public	
  for	
  a	
  small	
  fee	
  ($5	
  per	
  
person).	
  The	
  event	
  is	
  a	
  traditional	
  small-­‐scale	
  haunted	
  house	
  in	
  which	
  a	
  guide	
  leads	
  
small	
  groups	
  of	
  participants	
  through	
  various	
  rooms.	
  An	
  assortment	
  of	
  lights,	
  fog	
  
machines,	
  props,	
  decorations,	
  and	
  costumed	
  facilitators	
  are	
  used	
  to	
  produce	
  the	
  
“haunted”	
  effect.	
  	
  The	
  Haus	
  also	
  includes	
  a	
  “debriefing	
  room”	
  at	
  the	
  end	
  of	
  the	
  tour	
  
to	
  survey	
  participants	
  about	
  their	
  experience	
  and	
  offer	
  an	
  opportunity	
  to	
  cool	
  down	
  
with	
  snacks	
  and	
  goody	
  bags.	
  The	
  2012	
  Creepy	
  Carnival	
  Haunted	
  Haus	
  marks	
  the	
  
fourth	
  year	
  of	
  the	
  event	
  and	
  will	
  be	
  held	
  from	
  8-­‐10pm	
  on	
  both	
  Thursday,	
  October	
  
25th	
  and	
  Friday,	
  October	
  26th.	
  	
  
	
  
Target	
  Audience	
  
	
  
	
   In	
  2011,	
  the	
  Haunted	
  Haus	
  drew	
  an	
  estimated	
  80-­‐100	
  visitors	
  per	
  night.	
  The	
  
majority	
  of	
  these	
  visitors	
  were	
  local	
  students	
  from	
  13-­‐18	
  years	
  of	
  age.	
  Some	
  families	
  
and	
  young	
  adults	
  also	
  attended	
  the	
  event.	
  There	
  was	
  no	
  record	
  of	
  more	
  specific	
  
demographics	
  regarding	
  race	
  or	
  socioeconomic	
  status.	
  Very	
  few,	
  if	
  any,	
  persons	
  with	
  
disabilities	
  attended	
  the	
  event	
  or	
  are	
  expected	
  to	
  attend.	
  As	
  such,	
  the	
  target	
  
audience	
  for	
  the	
  2012	
  Haunted	
  Haus	
  is	
  local	
  teenagers,	
  as	
  marketing	
  towards	
  this	
  
group	
  seems	
  the	
  most	
  profitable.	
  
	
  
Rationalization	
  
	
  
	
   As	
  noted	
  in	
  Part	
  1	
  of	
  our	
  Program	
  Plan,	
  the	
  goal	
  of	
  the	
  New	
  Braunfels	
  Parks	
  
and	
  Recreation	
  Department	
  that	
  is	
  most	
  applicable	
  to	
  our	
  event	
  is	
  “to	
  provide	
  a	
  
variety	
  of	
  recreation	
  programs	
  to	
  meet	
  the	
  changing	
  recreational	
  needs	
  and	
  desires	
  
of	
  the	
  City	
  of	
  New	
  Braunfels’	
  population.”	
  This	
  event	
  aligns	
  with	
  the	
  portion	
  of	
  the	
  
department’s	
  mission	
  statement	
  that	
  reads	
  “to	
  afford	
  diverse	
  opportunities	
  and	
  
access	
  for	
  all	
  residents	
  and	
  visitors	
  through	
  innovative	
  programs	
  and	
  facilities.”	
  The	
  
Haunted	
  Haus	
  provides	
  what	
  would	
  not	
  typically	
  be	
  thought	
  of	
  as	
  a	
  traditional	
  fall	
  
program	
  for	
  teens,	
  families,	
  and	
  young	
  adults.	
  Instead,	
  it	
  offers	
  a	
  fairly	
  innovative	
  
program	
  that	
  is	
  a	
  safe	
  alternative	
  for	
  teens	
  wishing	
  to	
  celebrate	
  Halloween,	
  yet	
  also	
  
diverges	
  from	
  other	
  opportunities	
  enough	
  to	
  be	
  attractive	
  to	
  those	
  seeking	
  a	
  new	
  
recreation	
  experience.	
  It	
  is	
  also	
  simply	
  a	
  fun	
  and	
  thrilling	
  event	
  for	
  all	
  those	
  
involved!	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Haunted	
  Haus	
   7	
  
Goals	
  and	
  Objectives	
  
	
  
1. To	
  provide	
  a	
  safe	
  experience	
  in	
  a	
  controlled	
  environment	
  
a. 100%	
  of	
  participants	
  will	
  show	
  no	
  signs	
  of	
  injury	
  upon	
  completion	
  of	
  
the	
  Haunted	
  Haus.	
  
b. Staff	
  and	
  volunteers	
  will	
  mark	
  100%	
  of	
  possible	
  safety	
  hazards	
  
throughout	
  production	
  of	
  the	
  house.	
  
2. To	
  provide	
  access	
  to	
  a	
  fun	
  and	
  affordable	
  recreation	
  experience	
  
a. At	
  least	
  80%	
  of	
  participants	
  will	
  positively	
  rate	
  their	
  experience	
  when	
  
surveyed.	
  
b. At	
  least	
  75%	
  of	
  participants	
  will	
  rate	
  the	
  event	
  as	
  affordable	
  when	
  
surveyed.	
  
3. To	
  facilitate	
  a	
  successful	
  event	
  
a. The	
  Haus	
  will	
  draw	
  at	
  least	
  100	
  visitors	
  on	
  each	
  night	
  of	
  the	
  event.	
  
b. The	
  Haus	
  will	
  produce	
  enough	
  revenue	
  to	
  cover	
  the	
  expenses	
  of	
  
production	
  by	
  the	
  conclusion	
  of	
  the	
  event.	
  
	
  
Evaluation	
  
	
  
	
   The	
  most	
  effective	
  models	
  for	
  evaluating	
  this	
  event	
  are	
  the	
  Intuitive	
  Model	
  
and	
  Evaluation	
  by	
  Goals	
  and	
  Objectives.	
  The	
  Intuitive	
  Model	
  will	
  be	
  used	
  throughout	
  
planning,	
  production,	
  and	
  active	
  facilitation	
  of	
  the	
  event	
  to	
  constantly	
  provide	
  quick	
  
overviews	
  of	
  progress	
  and	
  make	
  any	
  changes	
  at	
  the	
  exact	
  time	
  they	
  are	
  needed.	
  The	
  
Evaluation	
  by	
  Goals	
  and	
  Objectives	
  model	
  is	
  the	
  most	
  effective	
  method	
  of	
  
systematically	
  evaluating	
  the	
  success	
  of	
  the	
  program	
  after	
  its	
  completion.	
  As	
  we	
  
have	
  clearly	
  stated	
  goals,	
  many	
  of	
  which	
  relate	
  to	
  the	
  financial	
  success	
  of	
  the	
  event	
  
and	
  participant	
  satisfaction,	
  it	
  is	
  fairly	
  simple	
  to	
  objectively	
  gauge	
  the	
  success	
  of	
  the	
  
event	
  based	
  on	
  how	
  effectively	
  we	
  have	
  completed	
  each	
  objective	
  and	
  whether	
  or	
  
not	
  we	
  have	
  reached	
  each	
  goal.	
  	
  
	
  
The	
  most	
  effective	
  way	
  for	
  us	
  to	
  gauge	
  participant	
  satisfaction,	
  the	
  largest	
  
portion	
  of	
  our	
  evaluation	
  process,	
  is	
  with	
  an	
  optional	
  survey	
  at	
  the	
  end	
  of	
  the	
  
Haunted	
  Haus	
  in	
  the	
  debriefing	
  room.	
  The	
  survey	
  has	
  six	
  easy-­‐to-­‐read	
  questions	
  
with	
  a	
  simple	
  yes,	
  no,	
  or	
  unsure	
  grading	
  response	
  for	
  each	
  question.	
  The	
  simplicity	
  
of	
  the	
  survey	
  was	
  used	
  in	
  order	
  to	
  avoid	
  as	
  many	
  language	
  and	
  intellectual	
  barriers	
  
as	
  possible.	
  Each	
  question	
  can	
  be	
  related	
  to	
  the	
  goals	
  and	
  objectives	
  of	
  the	
  event	
  
directly	
  or	
  to	
  the	
  overall	
  personal	
  experience	
  of	
  the	
  participants.	
  The	
  survey	
  also	
  
includes	
  an	
  area	
  in	
  which	
  participants	
  can	
  provide	
  additional	
  comments.	
  We	
  will	
  be	
  
able	
  to	
  implement	
  our	
  findings	
  by	
  taking	
  the	
  total	
  number	
  of	
  surveys	
  taken	
  and	
  the	
  
total	
  of	
  each	
  response,	
  and	
  calculating	
  whether	
  or	
  not	
  we	
  have	
  met	
  the	
  percentages	
  
set	
  within	
  our	
  objectives.	
  
	
  
	
   A	
  copy	
  of	
  the	
  participant	
  evaluation	
  form	
  is	
  attached	
  at	
  the	
  end	
  of	
  this	
  report	
  
and	
  labeled	
  “Attachment	
  1.”	
  
	
  
	
  
Haunted	
  Haus	
   8	
  
Venue	
  
	
  
	
   The	
  Haunted	
  Haus	
  is	
  held	
  at	
  the	
  Landa	
  Park	
  Aquatic	
  Complex	
  at	
  350	
  Aquatic	
  
Circle	
  Drive,	
  New	
  Braunfels,	
  Texas	
  78130.	
  The	
  following	
  maps,	
  retrieved	
  from	
  
Google	
  Maps	
  in	
  December	
  2012,	
  show	
  the	
  recommended	
  route	
  to	
  the	
  Aquatic	
  
Complex	
  from	
  IH-­‐35	
  South	
  and	
  the	
  location	
  of	
  the	
  Complex	
  within	
  Landa	
  Park.	
  	
  
South	
  Seguin	
  Avenue/State	
  Spur	
  453/TX-­‐46	
  can	
  be	
  taken	
  to	
  Landa	
  Park	
  Drive.	
  
Aquatic	
  Circle	
  is	
  located	
  directly	
  off	
  of	
  Landa	
  Park	
  Drive.	
  
Haunted	
  Haus	
   9	
  
Nearly	
  all	
  of	
  the	
  main	
  building	
  at	
  the	
  Aquatic	
  Complex	
  as	
  well	
  as	
  some	
  
outside	
  areas	
  will	
  be	
  used	
  for	
  the	
  event,	
  save	
  several	
  areas	
  that	
  are	
  used	
  for	
  storage	
  
or	
  separated	
  from	
  the	
  main	
  tour	
  route.	
  	
  Approximately	
  10	
  specific	
  areas	
  will	
  be	
  used	
  
for	
  the	
  event	
  for	
  various	
  functions:	
  
	
  
•Cashier’s	
  Room	
  –	
  Payment	
  area	
  and	
  beginning	
  of	
  tour	
  
•Hallway	
  to	
  Woman’s	
  Dressing	
  Room	
  –	
  “Claustrophobic	
  noodle”	
  room	
  
•Women’s	
  Dressing	
  Room	
  –	
  Undecided	
  room	
  
•Women’s	
  Shower	
  –	
  “Glowing	
  masks”	
  room	
  
•Outside	
  Lawn	
  Area	
  –	
  Graveyard	
  
•First	
  Aid	
  Room	
  –	
  “Fake-­‐to-­‐Real	
  Chainsaw	
  Scare”	
  
•Break	
  Room	
  –	
  “Fake-­‐to-­‐Real	
  Chainsaw	
  Scare”	
  
•Men’s	
  Dressing	
  Room	
  –	
  Clown	
  room	
  
•Men’s	
  Shower	
  –	
  “Birthday	
  Party	
  Gone	
  Wrong”	
  room	
  
•Training	
  Room	
  –	
  Finale	
  and	
  Survey/”Debriefing”	
  room	
  
	
   	
  
Equipment,	
  Supplies,	
  and	
  Material	
  Needs	
  
	
   	
  
	
   While	
  the	
  department	
  has	
  stored	
  a	
  large	
  amount	
  of	
  equipment	
  and	
  supplies	
  
from	
  previous	
  years	
  to	
  be	
  used	
  again	
  in	
  this	
  year’s	
  Haunted	
  Haus,	
  there	
  are	
  still	
  
many	
  supplies	
  and	
  materials	
  that	
  need	
  to	
  be	
  purchased	
  or	
  solicited	
  from	
  donors.	
  A	
  
real	
  chainsaw	
  will	
  be	
  borrowed	
  for	
  the	
  event,	
  and	
  other	
  necessary	
  construction	
  
resources	
  such	
  as	
  ladders,	
  staple	
  guns,	
  etc.	
  will	
  be	
  provided.	
  
	
   	
  
	
   Existing	
  supplies,	
  nearly	
  all	
  of	
  which	
  are	
  reusable	
  save	
  the	
  fog	
  juice,	
  include:	
  
•“Black	
  Out”	
  Plastic,	
  pre-­‐cut	
  
•Tombstones	
  
•Gargoyles,	
  various	
  other	
  monster	
  torsos	
  
•Baby	
  parts	
  
•Fake	
  chainsaw	
  
•Various	
  wigs,	
  masks,	
  and	
  other	
  costumes	
  
•Various	
  fake	
  weapons	
  
•Black	
  lights,	
  strobe	
  lights,	
  string	
  lights,	
  and	
  solid	
  colored	
  and	
  white	
  
lights	
  
•Hanging	
  witches,	
  ghouls,	
  other	
  monsters	
  
•Fog	
  machines	
  and	
  some	
  fog	
  juice	
  
	
  
Needed	
  supplies	
  that	
  will	
  be	
  reusable	
  include:	
  
•Black	
  Out	
  Plastic	
  
•Pool	
  Noodles	
  and	
  PVC	
  frame	
  
•Clown	
  wigs	
  and	
  masks,	
  costumes	
  
•Plain	
  white	
  masks	
  
•“False	
  Escaping	
  Door”	
  materials	
  (door,	
  frame,	
  pulley	
  system,	
  cart)	
  
•Plastic	
  table	
  cloths	
  
•Red	
  velvet	
  material	
  
•Creepy	
  Clowns	
  sound	
  tracks	
  
Haunted	
  Haus	
   10	
  
Needed	
  supplies	
  that	
  will	
  be	
  mostly	
  or	
  completely	
  depleted	
  after	
  the	
  event	
  
has	
  concluded	
  and	
  the	
  amount	
  of	
  each	
  necessary	
  for	
  this	
  year’s	
  event	
  include:	
  
•Fog	
  juice,	
  5	
  gallons	
  
•Spider	
  webbing/cheese	
  cloth,	
  2	
  ounces/2	
  yards	
  
•Face	
  Make-­‐up,	
  30	
  tubes	
  
•Clown	
  Noses,	
  32	
  
•Glow	
  Sticks,	
  30	
  
•Fake	
  blood,	
  1	
  pint	
  
•Gorilla	
  Tape,	
  5	
  35-­‐yard	
  rolls	
  
•Zip-­‐Ties,	
  100	
  
•Staples,	
  1000-­‐count	
  box	
  
•Thin	
  rope/string,	
  300	
  yards	
  
	
  
Marketing	
  and	
  Promotion	
  
	
  
	
   We	
  have	
  used	
  and	
  will	
  continue	
  to	
  use	
  various	
  types	
  of	
  marketing	
  and	
  
promotion	
  materials	
  including:	
  
	
   	
  
•Flyer	
  
•Poster	
  
•Social	
  Media	
  –	
  Facebook	
  Event/Fan	
  Group	
  
•Word	
  of	
  Mouth	
  
•Professional	
  Networking	
  –	
  Announced	
  at	
  A.R.E.	
  meeting,	
  added	
  to	
  calendar	
  for	
  
participants	
  and	
  volunteers	
  
•Sponsorship	
  letters/queries	
  
	
  
Attached	
  at	
  the	
  end	
  of	
  this	
  report	
  are	
  a	
  flyer,	
  labeled	
  “Attachment	
  2,”	
  a	
  sample	
  
sponsorship	
  letter,	
  labeled	
  “Attachment	
  3,”	
  and	
  a	
  press	
  release,	
  labeled	
  “Attachment	
  
4.”	
  The	
  press	
  release	
  was	
  not	
  used	
  in	
  marketing,	
  but	
  was	
  completed	
  for	
  academic	
  
purposes.	
  
	
  
Budget	
  and	
  Pricing	
  Information	
  
	
  
	
   For	
  the	
  2012	
  Haunted	
  Haus,	
  we	
  have	
  budgeted	
  between	
  $1100-­‐1250	
  to	
  be	
  
spent	
  on	
  the	
  production	
  of	
  the	
  Haus.	
  About	
  $450	
  is	
  to	
  be	
  spent	
  on	
  “must	
  have”	
  items	
  
necessary	
  for	
  construction,	
  while	
  about	
  $750	
  is	
  to	
  be	
  spent	
  on	
  decorative	
  items.	
  An	
  
initial	
  $250	
  was	
  given	
  to	
  our	
  group	
  to	
  spend	
  on	
  items	
  of	
  our	
  choice,	
  with	
  approval.	
  
The	
  remaining	
  $1000	
  was	
  spent	
  by	
  department	
  staff	
  with	
  input	
  from	
  our	
  group.	
  
	
   	
  
The	
  New	
  Braunfels	
  Parks	
  and	
  Recreation	
  Department	
  prefers	
  to	
  format	
  their	
  
budget	
  for	
  events	
  in	
  an	
  Excel	
  spreadsheet.	
  As	
  such,	
  a	
  spreadsheet	
  documenting	
  our	
  
budget	
  has	
  been	
  attached	
  at	
  the	
  end	
  of	
  this	
  report	
  and	
  is	
  labeled	
  “Attachment	
  5.”	
  
	
  
	
  
	
  
	
  
Haunted	
  Haus	
   11	
  
Inclusion	
  Plan	
  
	
  
	
   Our	
  target	
  audience	
  is	
  teenagers	
  around	
  the	
  ages	
  of	
  13-­‐18.	
  That	
  being	
  said,	
  
the	
  event	
  is	
  open	
  to	
  the	
  public	
  and	
  could	
  draw	
  participants	
  of	
  any	
  population	
  or	
  
demographic	
  within	
  the	
  city	
  of	
  New	
  Braunfels	
  and	
  surrounding	
  areas.	
  While	
  we	
  will	
  
not	
  target	
  persons	
  with	
  disabilities,	
  as	
  it	
  does	
  not	
  seem	
  appropriate	
  for	
  the	
  nature	
  of	
  
our	
  event,	
  we	
  have	
  planned	
  various	
  accommodations	
  for	
  anyone	
  who	
  does	
  wish	
  to	
  
participate	
  in	
  the	
  Haus.	
  We	
  have	
  decided	
  to	
  retain	
  the	
  ADA	
  standard	
  width	
  of	
  all	
  
doors	
  and	
  hallways	
  in	
  the	
  complex	
  and	
  to	
  avoid	
  any	
  surfaces	
  that	
  could	
  not	
  easily	
  be	
  
navigated	
  with	
  minimal	
  assistance.	
  Were	
  someone	
  with	
  a	
  seizure	
  disorder	
  or	
  some	
  
other	
  condition	
  triggered	
  by	
  lighting,	
  fog,	
  etc.	
  to	
  wish	
  to	
  participate,	
  we	
  would	
  
temporarily	
  alter	
  the	
  presence	
  of	
  strobe	
  lights	
  or	
  fog	
  machines	
  to	
  avoid	
  any	
  issue.	
  
Essentially,	
  our	
  goal	
  is	
  to	
  accommodate	
  rather	
  than	
  include.	
  We	
  will	
  not	
  turn	
  anyone	
  
away,	
  barring	
  safety	
  concerns	
  that	
  we	
  could	
  not	
  resolve,	
  but	
  we	
  will	
  not	
  actively	
  
seek	
  the	
  participation	
  of	
  anyone	
  with	
  a	
  disability.	
  
	
  
Staff	
  Management	
  Plan	
  
	
  
	
   The	
  Haunted	
  Haus	
  requires	
  different	
  numbers	
  of	
  staff	
  and	
  volunteers	
  for	
  
different	
  stages.	
  Planning	
  requires	
  two	
  city	
  staff	
  members	
  and	
  our	
  team	
  of	
  six	
  
student	
  volunteers	
  in	
  order	
  to	
  budget,	
  market,	
  design	
  the	
  Haus,	
  etc.	
  Construction	
  
requires	
  10-­‐12	
  staff	
  members	
  and	
  our	
  team	
  of	
  six	
  student	
  volunteers	
  in	
  order	
  to	
  
black	
  out	
  the	
  complex,	
  move	
  and	
  organize	
  supplies,	
  and	
  decorate	
  the	
  Haus.	
  
Facilitation	
  of	
  the	
  event	
  itself	
  requires	
  the	
  majority	
  of	
  the	
  staff	
  and	
  student	
  
volunteer	
  construction	
  team,	
  as	
  well	
  ideally	
  10	
  additional	
  volunteers	
  per	
  night.	
  We	
  
will	
  have	
  operation	
  plans	
  that	
  allow	
  for	
  the	
  house	
  to	
  be	
  operated	
  with	
  a	
  minimum	
  of	
  
20	
  people	
  and	
  no	
  maximum	
  number	
  of	
  volunteers.	
  	
  
Most	
  staff	
  and	
  volunteers	
  on	
  the	
  nights	
  of	
  the	
  event	
  will	
  be	
  used	
  within	
  the	
  
Haus	
  as	
  tour	
  guides	
  or	
  within	
  rooms.	
  They	
  will	
  be	
  responsible	
  for	
  basic	
  tasks	
  
involved	
  in	
  operating	
  rooms	
  as	
  well	
  as	
  acting	
  out	
  various	
  parts	
  for	
  scaring	
  people.	
  
Other	
  staff	
  and	
  volunteers	
  will	
  be	
  involved	
  in	
  running	
  the	
  line	
  and	
  payment,	
  as	
  well	
  
as	
  administering	
  surveys,	
  “debriefing”	
  participants,	
  and	
  handing	
  out	
  goodie	
  bags.	
  
There	
  will	
  be	
  no	
  special	
  training	
  necessary	
  for	
  volunteers,	
  as	
  responsibilities	
  and	
  
basic	
  explanation	
  of	
  tasks	
  will	
  be	
  given	
  on	
  the	
  night	
  of	
  the	
  event.	
  
	
  
Risk	
  Management	
  Plan	
  
	
  
	
   The	
  nature	
  of	
  the	
  Haus	
  as	
  well	
  as	
  the	
  facility	
  in	
  which	
  it	
  is	
  held	
  bring	
  several	
  
potentially	
  dangerous	
  aspects	
  into	
  our	
  event,	
  most	
  of	
  which	
  are	
  easily	
  managed.	
  
Safety	
  hazards	
  or	
  potentially	
  dangerous	
  situations	
  include:	
  
	
  
•Uneven	
  Surfaces/Low	
  Ceilings	
  -­‐	
  Uneven	
  flooring	
  and	
  potential	
  head	
  hazards	
  
will	
  be	
  marked	
  using	
  brightly	
  colored	
  tape	
  prior	
  to	
  opening	
  of	
  the	
  Haus	
  	
  
•Off-­‐Limit	
  Areas	
  -­‐	
  Office	
  rooms,	
  baby	
  pool,	
  spring	
  fed	
  pool,	
  and	
  undesignated	
  
outdoor	
  areas	
  outside	
  of	
  tour	
  route	
  will	
  be	
  blocked	
  by	
  staff	
  and/or	
  tape	
  
Haunted	
  Haus	
   12	
  
•Physical	
  Contact	
  –	
  Staff/volunteers	
  and	
  participants	
  will	
  have	
  no	
  physical	
  
contact	
  in	
  order	
  to	
  assure	
  no	
  altercations	
  	
  
•Sturdy	
  Construction	
  –	
  False	
  walls,	
  hanging	
  items,	
  and	
  particularly	
  the	
  false	
  
door	
  will	
  be	
  constructed	
  as	
  well	
  as	
  possible	
  and	
  constantly	
  observed	
  by	
  
staff/volunteers;	
  false	
  door	
  will	
  be	
  manned	
  by	
  one	
  staff	
  member/volunteer	
  at	
  
all	
  times	
  and	
  significantly	
  reinforced	
  
•Seizures/Heart	
  Conditions/Mental	
  Illness	
  –	
  People	
  who	
  are	
  prone	
  to	
  seizures	
  
or	
  could	
  be	
  negatively	
  affected	
  by	
  a	
  haunted	
  theme	
  and	
  potentially	
  intense	
  
situations	
  will	
  be	
  advised	
  to	
  participate;	
  a	
  sign	
  will	
  be	
  placed	
  at	
  the	
  entrance	
  
advising	
  participants	
  of	
  this	
  information	
  
	
  
Contingency	
  Plan	
  
	
  
	
   The	
  main	
  risks	
  to	
  our	
  Haunted	
  Haus	
  are	
  weather	
  related.	
  In	
  the	
  event	
  of	
  rain	
  
or	
  high	
  winds,	
  various	
  changes	
  and	
  repairs	
  will	
  be	
  made	
  to	
  the	
  Haus	
  in	
  order	
  to	
  
protect	
  its	
  integrity.	
  Staff	
  needs	
  to	
  be	
  prepared	
  to	
  fix	
  any	
  damages	
  to	
  the	
  Haus	
  if	
  it	
  is	
  
damaged	
  by	
  wind	
  and	
  zip	
  ties,	
  black	
  plastic,	
  and	
  cutting	
  utensils	
  will	
  be	
  on	
  hand	
  to	
  
repair	
  any	
  damages	
  at	
  a	
  moments	
  notice.	
  Heavy	
  rain	
  or	
  wind	
  would	
  prevent	
  us	
  from	
  
having	
  our	
  outdoor	
  graveyard	
  area,	
  and	
  these	
  items	
  would	
  simply	
  be	
  removed	
  and	
  
stored	
  to	
  assure	
  they	
  could	
  be	
  used	
  again	
  and	
  the	
  tour	
  would	
  be	
  diverted	
  past	
  the	
  
area.	
  In	
  the	
  case	
  of	
  rain,	
  electrical	
  cords,	
  splitters,	
  and	
  outlets	
  will	
  all	
  be	
  covered	
  and	
  
raised	
  off	
  of	
  the	
  ground	
  as	
  much	
  as	
  possible	
  to	
  prevent	
  any	
  water	
  reaching	
  them	
  and	
  
causing	
  safety	
  hazards.
	
  
Management	
  Plan	
  
	
  
	
   The	
  realistic	
  timeline	
  for	
  planning	
  and	
  managing	
  the	
  Haunted	
  Haus	
  is	
  most	
  
effectively	
  represented	
  by	
  a	
  Gannt	
  Chart.	
  This	
  chart	
  is	
  attached	
  at	
  the	
  end	
  of	
  the	
  
report	
  and	
  is	
  labeled	
  “Attachment	
  6.”	
  
	
  
Haunted	
  Haus	
   13	
  
PART	
  3:	
  	
  PROGRAM	
  OPERATIONS	
  
	
  
Event	
  Set-­Up	
  
	
  
As	
  specified	
  in	
  Part	
  2	
  of	
  this	
  report,	
  the	
  Haunted	
  Haus	
  was	
  held	
  at	
  the	
  Landa	
  
Park	
  Aquatic	
  Complex	
  at	
  350	
  Aquatic	
  Circle	
  Drive,	
  New	
  Braunfels,	
  Texas	
  78130.	
  The	
  
layout	
  proposed	
  in	
  Part	
  2	
  was	
  a	
  fairly	
  accurate	
  guide	
  for	
  the	
  final	
  layout	
  for	
  the	
  
event.	
  The	
  majority	
  of	
  the	
  main	
  complex,	
  as	
  well	
  as	
  some	
  outdoor	
  space,	
  was	
  used	
  
for	
  the	
  event,	
  save	
  several	
  areas	
  that	
  were	
  either	
  reserved	
  for	
  storage	
  or	
  separated	
  
from	
  the	
  Haus	
  tour	
  route.	
  Approximately	
  16	
  specific	
  areas	
  were	
  used	
  for	
  the	
  various	
  
“rooms”	
  along	
  the	
  tour	
  route:	
  
	
  
•Cashier’s	
  Room	
  –	
  Payment	
  area	
  and	
  beginning	
  of	
  tour	
  
•Hallway	
  to	
  Woman’s	
  Dressing	
  Room	
  –	
  “Claustrophobic	
  noodle”	
  room	
  
and	
  “mirrors”	
  room	
  
•Family	
  Bathroom	
  –	
  “Saw”	
  room	
  
•Women’s	
  Dressing	
  Room	
  –	
  “Big	
  Top	
  games”	
  room	
  
•Women’s	
  Shower	
  –	
  “Glowing	
  masks”	
  room	
  
•Outside	
  Lawn	
  Area	
  –	
  Graveyard	
  
•Outside	
  Concrete	
  Area	
  –	
  “Fake-­‐to-­‐Real	
  Chainsaw	
  ”	
  scare	
  and	
  Jack-­‐in-­‐
the-­‐Box	
  with	
  “Joker”	
  scare	
  
•Break	
  Room	
  –	
  “Fake-­‐to-­‐Real	
  Chainsaw”	
  scare	
  
•Hallway	
  to	
  First	
  Aid/Break	
  Room	
  –	
  Moving	
  door	
  scare	
  
•Men’s	
  Shower	
  –	
  Doll	
  room	
  
•Men’s	
  Dressing	
  Room	
  Part	
  1–	
  Clown	
  room	
  
•Men’s	
  Dressing	
  Room	
  Part	
  2	
  –	
  Monkey	
  escape	
  room	
  
•Men’s	
  Dressing	
  Room	
  Part	
  3	
  –	
  Bearded	
  lady’s	
  room	
  
•Men’s	
  Dressing	
  Room	
  Part	
  4	
  –	
  Video	
  Finale	
  room	
  
•Men’s	
  Shower	
  –	
  “Birthday	
  Party	
  Gone	
  Wrong”	
  room	
  
•Training	
  Room	
  –	
  Survey/”Debriefing”	
  room	
  
	
  
The	
  majority	
  of	
  the	
  rooms,	
  14	
  of	
  16,	
  served	
  as	
  decorated	
  scare	
  zones	
  along	
  the	
  Haus	
  
tour	
  route.	
  The	
  remainder	
  of	
  the	
  rooms	
  were	
  used	
  for	
  the	
  more	
  clerical	
  functions	
  at	
  
the	
  beginning	
  and	
  end	
  of	
  the	
  route.	
  	
  
	
  
Detailed	
  Running	
  Sheet	
  
	
  
	
   The	
  preparation	
  and	
  set-­‐up	
  of	
  the	
  venue	
  began	
  in	
  the	
  days	
  and	
  weeks	
  before	
  
the	
  event.	
  The	
  first	
  step	
  involved	
  using	
  heavy	
  black	
  plastic	
  to	
  “blackout”	
  the	
  venue	
  
as	
  well	
  as	
  to	
  designate	
  the	
  route	
  and	
  “build”	
  rooms.	
  Next,	
  all	
  rooms	
  were	
  decorated	
  
using	
  various	
  supplies,	
  and	
  fog	
  machines	
  and	
  lighting	
  were	
  set	
  up.	
  This	
  part	
  of	
  the	
  
process	
  lasted	
  throughout	
  the	
  event,	
  as	
  non-­‐permanent	
  items	
  such	
  as	
  glow	
  sticks	
  
and	
  fog	
  juice	
  were	
  added	
  as	
  needed.	
  	
  
	
  
	
   	
  
	
  
Haunted	
  Haus	
   14	
  
	
   On	
  the	
  day	
  of	
  the	
  event,	
  the	
  venue	
  set-­‐up	
  was	
  nearly	
  complete.	
  Finishing	
  
touches	
  were	
  made	
  on	
  several	
  rooms,	
  particularly	
  the	
  doll	
  room	
  and	
  big	
  top	
  games	
  
room.	
  The	
  “debriefing”	
  room	
  was	
  also	
  set	
  up	
  completely	
  on	
  the	
  day	
  of	
  the	
  event	
  as	
  it	
  
had	
  previously	
  been	
  used	
  for	
  storage.	
  Final	
  steps	
  in	
  set-­‐up	
  were	
  to	
  assemble	
  the	
  
graveyard,	
  sweep	
  the	
  venue	
  for	
  trash,	
  and	
  move	
  any	
  items	
  not	
  in	
  use	
  to	
  storage.	
  	
  
	
  
	
   As	
  we	
  prepared	
  to	
  begin	
  the	
  event,	
  we	
  assigned	
  staff	
  and	
  volunteers	
  to	
  their	
  
positions	
  and	
  got	
  into	
  costumes	
  and	
  make-­‐up.	
  Fog	
  machines	
  and	
  lights	
  were	
  set	
  
shortly	
  before	
  the	
  first	
  tours	
  began.	
  We	
  had	
  regular	
  tours	
  throughout	
  both	
  nights	
  
before	
  finishing	
  with	
  short	
  debriefing	
  meetings	
  with	
  Jason.	
  The	
  Haus	
  was	
  torn	
  down	
  
on	
  the	
  Monday	
  and	
  Tuesday	
  following	
  the	
  event,	
  and	
  all	
  items	
  were	
  returned	
  to	
  
storage.	
  Our	
  final	
  evaluation	
  of	
  the	
  event	
  as	
  a	
  group	
  was	
  in	
  a	
  meeting	
  with	
  Jason	
  in	
  
late	
  November.	
  Please	
  see	
  the	
  following	
  detail	
  schedules	
  for	
  both	
  Thursday	
  and	
  
Friday,	
  the	
  days	
  of	
  the	
  event:	
  
	
  
Thursday,	
  October	
  25	
  
12:00pm	
  –	
  Arrive	
  at	
  Haus	
  
12-­‐2:00pm	
  –	
  Finalize	
  room	
  set-­‐up	
  
2-­‐2:30pm	
  –	
  Set	
  up	
  graveyard	
  
2:30-­‐3:00pm	
  –	
  Sweep	
  for	
  trash,	
  move	
  items	
  not	
  in	
  use	
  to	
  storage	
  
3-­‐3:15pm	
  –	
  Walk-­‐through	
  with	
  Fire	
  Marshal	
  
3:15-­‐5:00pm	
  –	
  Break	
  for	
  lunch	
  
5-­‐6:30pm	
  –	
  Finishing	
  touches	
  on	
  rooms	
  	
  
6:30-­‐7:00pm	
  –	
  Welcome	
  volunteers,	
  assign	
  positions,	
  costumes/make-­‐up	
  
7-­‐10:00pm	
  –	
  Tours	
  
10-­‐10:15pm	
  –	
  Group	
  picture,	
  meeting,	
  tear	
  down	
  graveyard,	
  cut	
  lights	
  
	
  
Friday,	
  October	
  26	
  
5:00pm	
  –	
  Arrive	
  at	
  Haus	
  	
  
5-­‐6:30pm	
  –	
  Finishing	
  touches	
  on	
  rooms,	
  sweep	
  for	
  trash	
  
6:30-­‐7:00pm	
  –	
  Welcome	
  volunteers,	
  assign	
  positions,	
  costumes/make-­‐up	
  
7-­‐10:00pm	
  –	
  Tours	
  
10-­‐10:15pm	
  –	
  Meeting,	
  tear	
  down	
  graveyard,	
  cut	
  lights	
  
	
   	
  
Final	
  Budget	
  
	
  
	
   The	
  final	
  budget	
  for	
  the	
  event	
  is	
  attached	
  at	
  the	
  end	
  of	
  this	
  report	
  and	
  labeled	
  
“Attachment	
  7.”	
  In	
  total,	
  $1,1082.95	
  was	
  spent	
  on	
  supplies	
  for	
  the	
  event	
  and	
  
$710.00	
  was	
  drawn	
  in	
  revenue,	
  resulting	
  in	
  a	
  net	
  loss	
  of	
  $372.95.	
  However,	
  there	
  
was	
  a	
  strategic	
  move	
  to	
  spend	
  the	
  remainder	
  of	
  a	
  fund	
  from	
  the	
  2011	
  budget	
  year	
  
before	
  it	
  was	
  lost	
  at	
  the	
  start	
  of	
  the	
  new	
  budget	
  year	
  on	
  October	
  1.	
  Spending	
  from	
  
this	
  fund	
  accounted	
  for	
  $611.38.	
  If	
  this	
  expenditure	
  is	
  removed	
  from	
  the	
  total	
  
project	
  expenditure,	
  the	
  net	
  profit	
  for	
  the	
  2012	
  budget	
  year	
  is	
  $238.43.	
  	
  
	
  
	
  
	
  
Haunted	
  Haus	
   15	
  
Evaluation	
  
	
  
	
   The	
  goals	
  and	
  objectives	
  for	
  the	
  event	
  were	
  listed	
  in	
  Part	
  2	
  of	
  this	
  report:	
  
	
  
4. To	
  provide	
  a	
  safe	
  experience	
  in	
  a	
  controlled	
  environment	
  
a. 100%	
  of	
  participants	
  will	
  show	
  no	
  signs	
  of	
  injury	
  upon	
  completion	
  of	
  
the	
  Haunted	
  Haus.	
  
b. Staff	
  and	
  volunteers	
  will	
  mark	
  100%	
  of	
  possible	
  safety	
  hazards	
  
throughout	
  production	
  of	
  the	
  house.	
  
5. To	
  provide	
  access	
  to	
  a	
  fun	
  and	
  affordable	
  recreation	
  experience	
  
a. At	
  least	
  80%	
  of	
  participants	
  will	
  positively	
  rate	
  their	
  experience	
  when	
  
surveyed.	
  
b. At	
  least	
  75%	
  of	
  participants	
  will	
  rate	
  the	
  event	
  as	
  affordable	
  when	
  
surveyed.	
  
6. To	
  facilitate	
  a	
  successful	
  event	
  
a. The	
  Haus	
  will	
  draw	
  at	
  least	
  100	
  visitors	
  on	
  each	
  night	
  of	
  the	
  event.	
  
b. The	
  Haus	
  will	
  produce	
  enough	
  revenue	
  to	
  cover	
  the	
  expenses	
  of	
  
production	
  by	
  the	
  conclusion	
  of	
  the	
  event.	
  
	
  
In	
  evaluating	
  the	
  success	
  of	
  the	
  Haus,	
  we	
  have	
  assessed	
  how	
  well	
  each	
  goal	
  and	
  
objective	
  was	
  attained.	
  Goal	
  1	
  was	
  attained	
  completely,	
  as	
  no	
  staff	
  member,	
  
volunteer,	
  or	
  participant	
  was	
  injured	
  during	
  the	
  event	
  and	
  all	
  safety	
  hazards	
  were	
  
marked	
  throughout	
  production	
  of	
  the	
  Haus.	
  Goal	
  1,	
  Objective	
  2	
  was	
  verified	
  in	
  a	
  
walk-­‐through	
  by	
  the	
  Fire	
  Marshal.	
  Goal	
  2	
  was	
  more	
  difficult	
  to	
  evaluate,	
  as	
  the	
  we	
  
did	
  not	
  obtain	
  the	
  results	
  of	
  the	
  participant	
  survey	
  from	
  the	
  department.	
  Based	
  on	
  
word	
  of	
  mouth	
  and	
  brief	
  scanning	
  of	
  the	
  surveys,	
  we	
  have	
  confidently	
  assessed	
  
overall	
  participant	
  satisfaction	
  at	
  close	
  to	
  100%.	
  There	
  was	
  no	
  question	
  regarding	
  
affordability	
  on	
  the	
  survey	
  but,	
  based	
  on	
  word	
  of	
  mouth	
  and	
  attendance,	
  we	
  have	
  
confidently	
  assessed	
  participant	
  satisfaction	
  with	
  the	
  price	
  of	
  the	
  event	
  at	
  close	
  to	
  
100%.	
  Goal	
  3	
  was	
  attained	
  less	
  successfully.	
  On	
  the	
  first	
  night	
  of	
  the	
  event,	
  we	
  fell	
  
short	
  of	
  our	
  goal	
  of	
  100	
  visitors	
  by	
  a	
  significant	
  margin.	
  On	
  the	
  second	
  night,	
  we	
  fell	
  
only	
  a	
  few	
  visitors	
  short.	
  The	
  final	
  budget	
  shows	
  that	
  we	
  had	
  a	
  net	
  loss	
  at	
  the	
  
conclusion	
  of	
  the	
  event,	
  so	
  Goal	
  3,	
  Objective	
  2	
  was	
  also	
  not	
  attained	
  completely.	
  	
  
	
  
	
   As	
  briefly	
  stated	
  in	
  our	
  discussion	
  of	
  Goals	
  and	
  Objectives,	
  we	
  did	
  not	
  obtain	
  
the	
  formal	
  report	
  of	
  results	
  from	
  the	
  participant	
  evaluation.	
  Instead,	
  our	
  evaluation	
  
has	
  relied	
  on	
  word	
  of	
  mouth	
  and	
  an	
  informal	
  scanning	
  of	
  the	
  surveys.	
  This	
  limited	
  
information	
  suggests	
  that	
  participants	
  were	
  very	
  satisfied	
  with	
  the	
  event	
  overall.	
  
The	
  small	
  number	
  of	
  suggestions	
  made	
  by	
  participants	
  for	
  improving	
  the	
  event	
  
were	
  often	
  either	
  impossible	
  according	
  to	
  risk	
  management	
  policies	
  or	
  simply	
  
regarding	
  trivial	
  matters.	
  	
  
	
  
	
   We	
  also	
  evaluated	
  the	
  success	
  of	
  our	
  event	
  by	
  considering	
  the	
  5	
  P’s	
  for	
  
evaluation.	
  As	
  we	
  were	
  satisfied	
  with	
  the	
  number	
  of	
  participants	
  and	
  reached	
  our	
  
target	
  audience,	
  we	
  feel	
  that	
  we	
  were	
  successful	
  in	
  this	
  regard.	
  We	
  also	
  feel	
  that	
  we	
  
had	
  the	
  right	
  people	
  in	
  the	
  right	
  place	
  at	
  the	
  right	
  time	
  when	
  it	
  came	
  to	
  managing	
  
Haunted	
  Haus	
   16	
  
personnel.	
  The	
  number	
  of	
  staff	
  and	
  volunteers	
  on	
  each	
  night	
  of	
  the	
  even	
  led	
  to	
  a	
  
successful	
  Haus	
  and	
  limited	
  the	
  initially	
  expected	
  stress	
  of	
  management.	
  The	
  venue	
  
used	
  for	
  the	
  event,	
  while	
  not	
  a	
  traditional	
  haunted	
  house	
  venue,	
  was	
  an	
  effective	
  
setting.	
  The	
  routing	
  and	
  physical	
  set-­‐up	
  were	
  also	
  successful	
  in	
  producing	
  an	
  
enjoyable	
  and	
  safe	
  Haus.	
  The	
  administration	
  and	
  policies	
  of	
  the	
  city	
  and	
  department	
  
led	
  to	
  a	
  safe	
  and	
  successful	
  Haus	
  through	
  sufficient	
  fiscal	
  support	
  and	
  effective	
  risk	
  
management	
  guidelines.	
  These	
  four	
  aspects	
  all	
  came	
  together	
  in	
  a	
  successful	
  
program	
  that	
  effectively	
  promoted	
  the	
  mission,	
  goals,	
  and	
  objectives	
  for	
  the	
  city	
  and	
  
department.	
  
	
  
	
   Regarding	
  modifications	
  for	
  the	
  Haunted	
  Haus	
  in	
  2013	
  and	
  following	
  years,	
  it	
  
seems	
  as	
  if	
  the	
  main	
  area	
  of	
  concern	
  is	
  with	
  marketing.	
  There	
  is	
  limited	
  concern	
  as	
  
far	
  as	
  budgeting,	
  purchasing	
  supplies,	
  and	
  production	
  of	
  the	
  Haus	
  as	
  all	
  of	
  these	
  
areas	
  seem	
  to	
  have	
  reached	
  a	
  position	
  of	
  perennial	
  success.	
  However,	
  as	
  far	
  as	
  
marketing,	
  the	
  event	
  is	
  still	
  growing	
  and	
  simply	
  lacks	
  the	
  desired	
  popularity.	
  It	
  
seems	
  as	
  if	
  the	
  best	
  solution	
  would	
  be	
  to	
  market	
  more	
  heavily	
  earlier	
  on	
  in	
  the	
  event	
  
planning	
  process,	
  as	
  well	
  has	
  marketing	
  more	
  heavily	
  to	
  local	
  students.	
  This	
  could	
  
involve	
  working	
  more	
  closely	
  with	
  sponsors,	
  partnering	
  with	
  local	
  schools,	
  or	
  
advertising	
  more	
  successfully	
  using	
  social	
  media.	
  Increased	
  attendance	
  could	
  also	
  
be	
  achieved	
  through	
  a	
  scheduling	
  change,	
  such	
  as	
  adding	
  a	
  night,	
  moving	
  the	
  event	
  
to	
  Friday	
  and	
  Saturday,	
  or	
  increasing	
  the	
  time	
  for	
  tours	
  offered	
  each	
  night.	
  This	
  
could	
  be	
  more	
  difficult	
  for	
  the	
  department	
  to	
  achieve,	
  however,	
  and	
  so	
  marketing	
  
seems	
  to	
  be	
  the	
  more	
  effective	
  solution.	
  	
  
Haunted	
  Haus	
   17	
  
	
   ATTACHMENTS	
  
	
  
Attachment	
  1:	
  	
  Participant	
  Evaluation	
  Form	
  
	
  
Attachment	
  2:	
  	
  Flyer	
  
	
  
Attachment	
  3:	
  	
  Sample	
  Sponsorship	
  Letter	
  
	
  
Attachment	
  4:	
  	
  Press	
  Release	
  
	
  
Attachment	
  5:	
  	
  Proposed	
  Budget	
  
	
  
Attachment	
  6:	
  	
  Management	
  Plan	
  
	
  
Attachment	
  7:	
  	
  Final	
  Budget	
  
	
  
	
  

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Haunted Haus Program Plan Summary

  • 1.                       Haunted  Haus  2012   Program  Plan     New  Braunfels  Parks  and  Recreation   Texas  State  Recreation  Programming                                   Sarah  Walters   Ashley  Krobot   Daniel  Lane   Alex  Dominguez   Wyatt  Polson   Sheldon  Coble  
  • 2. Haunted  Haus   2   TABLE  OF  CONTENTS       Part  1:    Organization  Overview             Page  3       Part  2:    Program  Planning               Page  6       Part  3:    Program  Operations             Page  13       Attachments                 Page  17  
  • 3. Haunted  Haus   3   PART  1:  ORGANIZATION  OVERVIEW     Introduction       The  City  of  New  Braunfels  Parks  and  Recreation  Department  is  a  public   governmental  organization  that  operates  within  the  municipal  government  of  New   Braunfels.  According  to  the  city’s  website,  “the  Parks  and  Recreation  Department   operates  the  city’s  recreation  programs,  athletic  programs  and  leagues,  aquatic   programs,  and  golf  course  along  with  maintaining  33  parks  comprising  over  500   acres.”       Demographics     The  Parks  and  Recreation  Department  serves  the  community  of  New   Braunfels,  a  mid-­‐size  suburban  city.  According  to  data  recorded  by  the  2010  US   Census,  the  total  population  of  the  city  was  57,740.  The  area  has  experienced  a  time   of  rapid  growth,  with  a  58.2%  increase  in  population  from  2000  to  2010.  The  vast   majority  of  the  population  identifies  as  a  member  of  a  family  unit,  with  47,899   individuals  comprising  15,054  families.  Of  these  families,  over  11,000  are   traditional,  or  headed  by  a  husband  and  wife.  The  median  household  income  as   reported  by  the  2000  US  Census  in  New  Braunfels  is  $40,078,  and  the  majority  of   the  population  is  of  traditional  working  age.  The  over-­‐65  and  under-­‐18  populations   each  are  comprised  of  nearly  8,000  citizens.  Ethnically,  the  city  is  majority  White   (non-­‐Hispanic)  with  35,132  citizens  identifying  as  such.  The  largest  minority   populations  are  Hispanic  at  15,000  and  Black  at  1,081.       Vision  and  Mission       The  vision  of  the  Parks  and  Recreation  Department  is  “to  enhance  the  well   being  of  our  community  through  laughter,  play,  conservation,  and  discovery.”     The  mission  of  the  department  is  “to  afford  diverse  opportunities  and  access   for  all  residents  and  visitors  through  innovative  programs  and  facilities,  open  space   preservation,  and  economic  enhancement.”       Goals  and  Objectives     The  goals  of  the  department,  as  listed  in  the  Master  Plan  for  2010,  are:       • To  work  towards  transforming  New  Braunfels’  park  system  into  one  of   the  premier  park  systems  in  Texas;   • To  provide  an  even  and  adequate  distribution  of  park  facilities  citywide;   • To  plan  neighborhoods  so  that  parks  become  greater  focal  points  in  those   neighborhoods  than  they  are  today;   • To  preserve  and  permanently  protect  unique  natural  open  spaces,   floodplain  corridors,  and  drainage  corridors  within  the  city  and  its  extra-­‐ territorial  jurisdictional  (ETJ)  land;  
  • 4. Haunted  Haus   4   • To  promote  partnerships  with  other  public,  semi-­‐public,  and  private   entities  to  most  efficiently  use  public  funding  to  provide  parks  and  open   space  in  New  Braunfels;     • To  maintain  all  of  the  City  of  New  Braunfels  parks  and  recreation  facilities   in  a  superior  condition;     • To  develop  a  network  of  pedestrian  and  bicycle  facilities  throughout  New   Braunfels;     • To  provide  a  variety  of  recreation  programs  to  meet  the  changing   recreational  needs  and  desires  of  the  City  of  New  Braunfels’  population     The  objectives  of  the  department  are  not  formally  listed.     Existing  Resources       The  Parks  and  Recreation  Department  draws  the  majority  of  its  funding  from   the  City  of  New  Braunfels  and  its  tax  base.  The  city’s  General  Fund,  comprised   largely  of  tax  revenue,  provided  over  3.5  million  dollars  during  the  2010-­‐2011   budget  year.  A  city  fund  comprised  of  Federal,  State,  and  Local  grants  provided   $73,117.  Other  non-­‐major  city  funds,  such  as  the  Special  Revenue,  Capital  Projects,   and  Cemetery  funds,  provided  over  1  million  dollars.     The  current  budget  lists  218  paid  positions  within  the  Parks  and  Recreation   Department.  This  includes  46  full-­‐time  positions,  19  part-­‐time  positions,  and  143   seasonal  positions.  These  positions  may  not  be  filled  at  all  times,  but  could  be  if   necessary  under  the  current  budget.  The  department  also  receives  assistance  from   approximately  100  volunteers  per  year.       The  Parks  and  Recreation  Department  operates  the  city’s  33  parks  totaling   over  320  acres.  This  includes:     • 9  neighborhood  parks,  6  linear  parks,  4  community  parks,  and  2  regional   parks   • 2  public  sports  complexes,  1  golf  course,  and  1  privately  operated  sports   complex   • 6  special  use  plazas     • 2  cemeteries   Within  these  parks  are:     • 2  recreation/community  centers,  an  outdoor  education  center,  and  an   event  facility   • 9  large  pavilions  and  picnic  areas   • Infrastructure  support  facilities  such  as  bathrooms   • 10  baseball  fields,  3  outdoor  volleyball  courts,  5  outdoor  basketball   courts,  12  tennis  courts,  3  practice  fields,  and  5  soccer  fields   • 11  playgrounds,  a  skate  park,  and  a  disc  golf  course   • A  sprayground  and  2  swimming  pools   • 5.91  miles  of  trails    
  • 5. Haunted  Haus   5   The  largest  and  most  popular  facility  is  Landa  Park,  a  51-­‐acre  regional  park.  Landa   Park  offers  many  amenities  including  a  boathouse,  a  miniature  golf  course,  a   miniature  train,  an  aquatic  center  with  2  pools  (one  Olympic,  one  spring-­‐fed  with   sprayground),  a  recreation  center,  a  nature  trail,  a  playground,  a  fishing  pier,  and   more.      
  • 6. Haunted  Haus   6   PART  2:  PROGRAM  PLANNING       Event  Description       The  Haunted  Haus  is  an  annual  event  facilitated  by  the  City  of  New  Braunfels   Parks  and  Recreation  Department.  It  is  open  to  the  public  for  a  small  fee  ($5  per   person).  The  event  is  a  traditional  small-­‐scale  haunted  house  in  which  a  guide  leads   small  groups  of  participants  through  various  rooms.  An  assortment  of  lights,  fog   machines,  props,  decorations,  and  costumed  facilitators  are  used  to  produce  the   “haunted”  effect.    The  Haus  also  includes  a  “debriefing  room”  at  the  end  of  the  tour   to  survey  participants  about  their  experience  and  offer  an  opportunity  to  cool  down   with  snacks  and  goody  bags.  The  2012  Creepy  Carnival  Haunted  Haus  marks  the   fourth  year  of  the  event  and  will  be  held  from  8-­‐10pm  on  both  Thursday,  October   25th  and  Friday,  October  26th.       Target  Audience       In  2011,  the  Haunted  Haus  drew  an  estimated  80-­‐100  visitors  per  night.  The   majority  of  these  visitors  were  local  students  from  13-­‐18  years  of  age.  Some  families   and  young  adults  also  attended  the  event.  There  was  no  record  of  more  specific   demographics  regarding  race  or  socioeconomic  status.  Very  few,  if  any,  persons  with   disabilities  attended  the  event  or  are  expected  to  attend.  As  such,  the  target   audience  for  the  2012  Haunted  Haus  is  local  teenagers,  as  marketing  towards  this   group  seems  the  most  profitable.     Rationalization       As  noted  in  Part  1  of  our  Program  Plan,  the  goal  of  the  New  Braunfels  Parks   and  Recreation  Department  that  is  most  applicable  to  our  event  is  “to  provide  a   variety  of  recreation  programs  to  meet  the  changing  recreational  needs  and  desires   of  the  City  of  New  Braunfels’  population.”  This  event  aligns  with  the  portion  of  the   department’s  mission  statement  that  reads  “to  afford  diverse  opportunities  and   access  for  all  residents  and  visitors  through  innovative  programs  and  facilities.”  The   Haunted  Haus  provides  what  would  not  typically  be  thought  of  as  a  traditional  fall   program  for  teens,  families,  and  young  adults.  Instead,  it  offers  a  fairly  innovative   program  that  is  a  safe  alternative  for  teens  wishing  to  celebrate  Halloween,  yet  also   diverges  from  other  opportunities  enough  to  be  attractive  to  those  seeking  a  new   recreation  experience.  It  is  also  simply  a  fun  and  thrilling  event  for  all  those   involved!                
  • 7. Haunted  Haus   7   Goals  and  Objectives     1. To  provide  a  safe  experience  in  a  controlled  environment   a. 100%  of  participants  will  show  no  signs  of  injury  upon  completion  of   the  Haunted  Haus.   b. Staff  and  volunteers  will  mark  100%  of  possible  safety  hazards   throughout  production  of  the  house.   2. To  provide  access  to  a  fun  and  affordable  recreation  experience   a. At  least  80%  of  participants  will  positively  rate  their  experience  when   surveyed.   b. At  least  75%  of  participants  will  rate  the  event  as  affordable  when   surveyed.   3. To  facilitate  a  successful  event   a. The  Haus  will  draw  at  least  100  visitors  on  each  night  of  the  event.   b. The  Haus  will  produce  enough  revenue  to  cover  the  expenses  of   production  by  the  conclusion  of  the  event.     Evaluation       The  most  effective  models  for  evaluating  this  event  are  the  Intuitive  Model   and  Evaluation  by  Goals  and  Objectives.  The  Intuitive  Model  will  be  used  throughout   planning,  production,  and  active  facilitation  of  the  event  to  constantly  provide  quick   overviews  of  progress  and  make  any  changes  at  the  exact  time  they  are  needed.  The   Evaluation  by  Goals  and  Objectives  model  is  the  most  effective  method  of   systematically  evaluating  the  success  of  the  program  after  its  completion.  As  we   have  clearly  stated  goals,  many  of  which  relate  to  the  financial  success  of  the  event   and  participant  satisfaction,  it  is  fairly  simple  to  objectively  gauge  the  success  of  the   event  based  on  how  effectively  we  have  completed  each  objective  and  whether  or   not  we  have  reached  each  goal.       The  most  effective  way  for  us  to  gauge  participant  satisfaction,  the  largest   portion  of  our  evaluation  process,  is  with  an  optional  survey  at  the  end  of  the   Haunted  Haus  in  the  debriefing  room.  The  survey  has  six  easy-­‐to-­‐read  questions   with  a  simple  yes,  no,  or  unsure  grading  response  for  each  question.  The  simplicity   of  the  survey  was  used  in  order  to  avoid  as  many  language  and  intellectual  barriers   as  possible.  Each  question  can  be  related  to  the  goals  and  objectives  of  the  event   directly  or  to  the  overall  personal  experience  of  the  participants.  The  survey  also   includes  an  area  in  which  participants  can  provide  additional  comments.  We  will  be   able  to  implement  our  findings  by  taking  the  total  number  of  surveys  taken  and  the   total  of  each  response,  and  calculating  whether  or  not  we  have  met  the  percentages   set  within  our  objectives.       A  copy  of  the  participant  evaluation  form  is  attached  at  the  end  of  this  report   and  labeled  “Attachment  1.”      
  • 8. Haunted  Haus   8   Venue       The  Haunted  Haus  is  held  at  the  Landa  Park  Aquatic  Complex  at  350  Aquatic   Circle  Drive,  New  Braunfels,  Texas  78130.  The  following  maps,  retrieved  from   Google  Maps  in  December  2012,  show  the  recommended  route  to  the  Aquatic   Complex  from  IH-­‐35  South  and  the  location  of  the  Complex  within  Landa  Park.     South  Seguin  Avenue/State  Spur  453/TX-­‐46  can  be  taken  to  Landa  Park  Drive.   Aquatic  Circle  is  located  directly  off  of  Landa  Park  Drive.  
  • 9. Haunted  Haus   9   Nearly  all  of  the  main  building  at  the  Aquatic  Complex  as  well  as  some   outside  areas  will  be  used  for  the  event,  save  several  areas  that  are  used  for  storage   or  separated  from  the  main  tour  route.    Approximately  10  specific  areas  will  be  used   for  the  event  for  various  functions:     •Cashier’s  Room  –  Payment  area  and  beginning  of  tour   •Hallway  to  Woman’s  Dressing  Room  –  “Claustrophobic  noodle”  room   •Women’s  Dressing  Room  –  Undecided  room   •Women’s  Shower  –  “Glowing  masks”  room   •Outside  Lawn  Area  –  Graveyard   •First  Aid  Room  –  “Fake-­‐to-­‐Real  Chainsaw  Scare”   •Break  Room  –  “Fake-­‐to-­‐Real  Chainsaw  Scare”   •Men’s  Dressing  Room  –  Clown  room   •Men’s  Shower  –  “Birthday  Party  Gone  Wrong”  room   •Training  Room  –  Finale  and  Survey/”Debriefing”  room       Equipment,  Supplies,  and  Material  Needs         While  the  department  has  stored  a  large  amount  of  equipment  and  supplies   from  previous  years  to  be  used  again  in  this  year’s  Haunted  Haus,  there  are  still   many  supplies  and  materials  that  need  to  be  purchased  or  solicited  from  donors.  A   real  chainsaw  will  be  borrowed  for  the  event,  and  other  necessary  construction   resources  such  as  ladders,  staple  guns,  etc.  will  be  provided.         Existing  supplies,  nearly  all  of  which  are  reusable  save  the  fog  juice,  include:   •“Black  Out”  Plastic,  pre-­‐cut   •Tombstones   •Gargoyles,  various  other  monster  torsos   •Baby  parts   •Fake  chainsaw   •Various  wigs,  masks,  and  other  costumes   •Various  fake  weapons   •Black  lights,  strobe  lights,  string  lights,  and  solid  colored  and  white   lights   •Hanging  witches,  ghouls,  other  monsters   •Fog  machines  and  some  fog  juice     Needed  supplies  that  will  be  reusable  include:   •Black  Out  Plastic   •Pool  Noodles  and  PVC  frame   •Clown  wigs  and  masks,  costumes   •Plain  white  masks   •“False  Escaping  Door”  materials  (door,  frame,  pulley  system,  cart)   •Plastic  table  cloths   •Red  velvet  material   •Creepy  Clowns  sound  tracks  
  • 10. Haunted  Haus   10   Needed  supplies  that  will  be  mostly  or  completely  depleted  after  the  event   has  concluded  and  the  amount  of  each  necessary  for  this  year’s  event  include:   •Fog  juice,  5  gallons   •Spider  webbing/cheese  cloth,  2  ounces/2  yards   •Face  Make-­‐up,  30  tubes   •Clown  Noses,  32   •Glow  Sticks,  30   •Fake  blood,  1  pint   •Gorilla  Tape,  5  35-­‐yard  rolls   •Zip-­‐Ties,  100   •Staples,  1000-­‐count  box   •Thin  rope/string,  300  yards     Marketing  and  Promotion       We  have  used  and  will  continue  to  use  various  types  of  marketing  and   promotion  materials  including:       •Flyer   •Poster   •Social  Media  –  Facebook  Event/Fan  Group   •Word  of  Mouth   •Professional  Networking  –  Announced  at  A.R.E.  meeting,  added  to  calendar  for   participants  and  volunteers   •Sponsorship  letters/queries     Attached  at  the  end  of  this  report  are  a  flyer,  labeled  “Attachment  2,”  a  sample   sponsorship  letter,  labeled  “Attachment  3,”  and  a  press  release,  labeled  “Attachment   4.”  The  press  release  was  not  used  in  marketing,  but  was  completed  for  academic   purposes.     Budget  and  Pricing  Information       For  the  2012  Haunted  Haus,  we  have  budgeted  between  $1100-­‐1250  to  be   spent  on  the  production  of  the  Haus.  About  $450  is  to  be  spent  on  “must  have”  items   necessary  for  construction,  while  about  $750  is  to  be  spent  on  decorative  items.  An   initial  $250  was  given  to  our  group  to  spend  on  items  of  our  choice,  with  approval.   The  remaining  $1000  was  spent  by  department  staff  with  input  from  our  group.       The  New  Braunfels  Parks  and  Recreation  Department  prefers  to  format  their   budget  for  events  in  an  Excel  spreadsheet.  As  such,  a  spreadsheet  documenting  our   budget  has  been  attached  at  the  end  of  this  report  and  is  labeled  “Attachment  5.”          
  • 11. Haunted  Haus   11   Inclusion  Plan       Our  target  audience  is  teenagers  around  the  ages  of  13-­‐18.  That  being  said,   the  event  is  open  to  the  public  and  could  draw  participants  of  any  population  or   demographic  within  the  city  of  New  Braunfels  and  surrounding  areas.  While  we  will   not  target  persons  with  disabilities,  as  it  does  not  seem  appropriate  for  the  nature  of   our  event,  we  have  planned  various  accommodations  for  anyone  who  does  wish  to   participate  in  the  Haus.  We  have  decided  to  retain  the  ADA  standard  width  of  all   doors  and  hallways  in  the  complex  and  to  avoid  any  surfaces  that  could  not  easily  be   navigated  with  minimal  assistance.  Were  someone  with  a  seizure  disorder  or  some   other  condition  triggered  by  lighting,  fog,  etc.  to  wish  to  participate,  we  would   temporarily  alter  the  presence  of  strobe  lights  or  fog  machines  to  avoid  any  issue.   Essentially,  our  goal  is  to  accommodate  rather  than  include.  We  will  not  turn  anyone   away,  barring  safety  concerns  that  we  could  not  resolve,  but  we  will  not  actively   seek  the  participation  of  anyone  with  a  disability.     Staff  Management  Plan       The  Haunted  Haus  requires  different  numbers  of  staff  and  volunteers  for   different  stages.  Planning  requires  two  city  staff  members  and  our  team  of  six   student  volunteers  in  order  to  budget,  market,  design  the  Haus,  etc.  Construction   requires  10-­‐12  staff  members  and  our  team  of  six  student  volunteers  in  order  to   black  out  the  complex,  move  and  organize  supplies,  and  decorate  the  Haus.   Facilitation  of  the  event  itself  requires  the  majority  of  the  staff  and  student   volunteer  construction  team,  as  well  ideally  10  additional  volunteers  per  night.  We   will  have  operation  plans  that  allow  for  the  house  to  be  operated  with  a  minimum  of   20  people  and  no  maximum  number  of  volunteers.     Most  staff  and  volunteers  on  the  nights  of  the  event  will  be  used  within  the   Haus  as  tour  guides  or  within  rooms.  They  will  be  responsible  for  basic  tasks   involved  in  operating  rooms  as  well  as  acting  out  various  parts  for  scaring  people.   Other  staff  and  volunteers  will  be  involved  in  running  the  line  and  payment,  as  well   as  administering  surveys,  “debriefing”  participants,  and  handing  out  goodie  bags.   There  will  be  no  special  training  necessary  for  volunteers,  as  responsibilities  and   basic  explanation  of  tasks  will  be  given  on  the  night  of  the  event.     Risk  Management  Plan       The  nature  of  the  Haus  as  well  as  the  facility  in  which  it  is  held  bring  several   potentially  dangerous  aspects  into  our  event,  most  of  which  are  easily  managed.   Safety  hazards  or  potentially  dangerous  situations  include:     •Uneven  Surfaces/Low  Ceilings  -­‐  Uneven  flooring  and  potential  head  hazards   will  be  marked  using  brightly  colored  tape  prior  to  opening  of  the  Haus     •Off-­‐Limit  Areas  -­‐  Office  rooms,  baby  pool,  spring  fed  pool,  and  undesignated   outdoor  areas  outside  of  tour  route  will  be  blocked  by  staff  and/or  tape  
  • 12. Haunted  Haus   12   •Physical  Contact  –  Staff/volunteers  and  participants  will  have  no  physical   contact  in  order  to  assure  no  altercations     •Sturdy  Construction  –  False  walls,  hanging  items,  and  particularly  the  false   door  will  be  constructed  as  well  as  possible  and  constantly  observed  by   staff/volunteers;  false  door  will  be  manned  by  one  staff  member/volunteer  at   all  times  and  significantly  reinforced   •Seizures/Heart  Conditions/Mental  Illness  –  People  who  are  prone  to  seizures   or  could  be  negatively  affected  by  a  haunted  theme  and  potentially  intense   situations  will  be  advised  to  participate;  a  sign  will  be  placed  at  the  entrance   advising  participants  of  this  information     Contingency  Plan       The  main  risks  to  our  Haunted  Haus  are  weather  related.  In  the  event  of  rain   or  high  winds,  various  changes  and  repairs  will  be  made  to  the  Haus  in  order  to   protect  its  integrity.  Staff  needs  to  be  prepared  to  fix  any  damages  to  the  Haus  if  it  is   damaged  by  wind  and  zip  ties,  black  plastic,  and  cutting  utensils  will  be  on  hand  to   repair  any  damages  at  a  moments  notice.  Heavy  rain  or  wind  would  prevent  us  from   having  our  outdoor  graveyard  area,  and  these  items  would  simply  be  removed  and   stored  to  assure  they  could  be  used  again  and  the  tour  would  be  diverted  past  the   area.  In  the  case  of  rain,  electrical  cords,  splitters,  and  outlets  will  all  be  covered  and   raised  off  of  the  ground  as  much  as  possible  to  prevent  any  water  reaching  them  and   causing  safety  hazards.   Management  Plan       The  realistic  timeline  for  planning  and  managing  the  Haunted  Haus  is  most   effectively  represented  by  a  Gannt  Chart.  This  chart  is  attached  at  the  end  of  the   report  and  is  labeled  “Attachment  6.”    
  • 13. Haunted  Haus   13   PART  3:    PROGRAM  OPERATIONS     Event  Set-­Up     As  specified  in  Part  2  of  this  report,  the  Haunted  Haus  was  held  at  the  Landa   Park  Aquatic  Complex  at  350  Aquatic  Circle  Drive,  New  Braunfels,  Texas  78130.  The   layout  proposed  in  Part  2  was  a  fairly  accurate  guide  for  the  final  layout  for  the   event.  The  majority  of  the  main  complex,  as  well  as  some  outdoor  space,  was  used   for  the  event,  save  several  areas  that  were  either  reserved  for  storage  or  separated   from  the  Haus  tour  route.  Approximately  16  specific  areas  were  used  for  the  various   “rooms”  along  the  tour  route:     •Cashier’s  Room  –  Payment  area  and  beginning  of  tour   •Hallway  to  Woman’s  Dressing  Room  –  “Claustrophobic  noodle”  room   and  “mirrors”  room   •Family  Bathroom  –  “Saw”  room   •Women’s  Dressing  Room  –  “Big  Top  games”  room   •Women’s  Shower  –  “Glowing  masks”  room   •Outside  Lawn  Area  –  Graveyard   •Outside  Concrete  Area  –  “Fake-­‐to-­‐Real  Chainsaw  ”  scare  and  Jack-­‐in-­‐ the-­‐Box  with  “Joker”  scare   •Break  Room  –  “Fake-­‐to-­‐Real  Chainsaw”  scare   •Hallway  to  First  Aid/Break  Room  –  Moving  door  scare   •Men’s  Shower  –  Doll  room   •Men’s  Dressing  Room  Part  1–  Clown  room   •Men’s  Dressing  Room  Part  2  –  Monkey  escape  room   •Men’s  Dressing  Room  Part  3  –  Bearded  lady’s  room   •Men’s  Dressing  Room  Part  4  –  Video  Finale  room   •Men’s  Shower  –  “Birthday  Party  Gone  Wrong”  room   •Training  Room  –  Survey/”Debriefing”  room     The  majority  of  the  rooms,  14  of  16,  served  as  decorated  scare  zones  along  the  Haus   tour  route.  The  remainder  of  the  rooms  were  used  for  the  more  clerical  functions  at   the  beginning  and  end  of  the  route.       Detailed  Running  Sheet       The  preparation  and  set-­‐up  of  the  venue  began  in  the  days  and  weeks  before   the  event.  The  first  step  involved  using  heavy  black  plastic  to  “blackout”  the  venue   as  well  as  to  designate  the  route  and  “build”  rooms.  Next,  all  rooms  were  decorated   using  various  supplies,  and  fog  machines  and  lighting  were  set  up.  This  part  of  the   process  lasted  throughout  the  event,  as  non-­‐permanent  items  such  as  glow  sticks   and  fog  juice  were  added  as  needed.            
  • 14. Haunted  Haus   14     On  the  day  of  the  event,  the  venue  set-­‐up  was  nearly  complete.  Finishing   touches  were  made  on  several  rooms,  particularly  the  doll  room  and  big  top  games   room.  The  “debriefing”  room  was  also  set  up  completely  on  the  day  of  the  event  as  it   had  previously  been  used  for  storage.  Final  steps  in  set-­‐up  were  to  assemble  the   graveyard,  sweep  the  venue  for  trash,  and  move  any  items  not  in  use  to  storage.         As  we  prepared  to  begin  the  event,  we  assigned  staff  and  volunteers  to  their   positions  and  got  into  costumes  and  make-­‐up.  Fog  machines  and  lights  were  set   shortly  before  the  first  tours  began.  We  had  regular  tours  throughout  both  nights   before  finishing  with  short  debriefing  meetings  with  Jason.  The  Haus  was  torn  down   on  the  Monday  and  Tuesday  following  the  event,  and  all  items  were  returned  to   storage.  Our  final  evaluation  of  the  event  as  a  group  was  in  a  meeting  with  Jason  in   late  November.  Please  see  the  following  detail  schedules  for  both  Thursday  and   Friday,  the  days  of  the  event:     Thursday,  October  25   12:00pm  –  Arrive  at  Haus   12-­‐2:00pm  –  Finalize  room  set-­‐up   2-­‐2:30pm  –  Set  up  graveyard   2:30-­‐3:00pm  –  Sweep  for  trash,  move  items  not  in  use  to  storage   3-­‐3:15pm  –  Walk-­‐through  with  Fire  Marshal   3:15-­‐5:00pm  –  Break  for  lunch   5-­‐6:30pm  –  Finishing  touches  on  rooms     6:30-­‐7:00pm  –  Welcome  volunteers,  assign  positions,  costumes/make-­‐up   7-­‐10:00pm  –  Tours   10-­‐10:15pm  –  Group  picture,  meeting,  tear  down  graveyard,  cut  lights     Friday,  October  26   5:00pm  –  Arrive  at  Haus     5-­‐6:30pm  –  Finishing  touches  on  rooms,  sweep  for  trash   6:30-­‐7:00pm  –  Welcome  volunteers,  assign  positions,  costumes/make-­‐up   7-­‐10:00pm  –  Tours   10-­‐10:15pm  –  Meeting,  tear  down  graveyard,  cut  lights       Final  Budget       The  final  budget  for  the  event  is  attached  at  the  end  of  this  report  and  labeled   “Attachment  7.”  In  total,  $1,1082.95  was  spent  on  supplies  for  the  event  and   $710.00  was  drawn  in  revenue,  resulting  in  a  net  loss  of  $372.95.  However,  there   was  a  strategic  move  to  spend  the  remainder  of  a  fund  from  the  2011  budget  year   before  it  was  lost  at  the  start  of  the  new  budget  year  on  October  1.  Spending  from   this  fund  accounted  for  $611.38.  If  this  expenditure  is  removed  from  the  total   project  expenditure,  the  net  profit  for  the  2012  budget  year  is  $238.43.          
  • 15. Haunted  Haus   15   Evaluation       The  goals  and  objectives  for  the  event  were  listed  in  Part  2  of  this  report:     4. To  provide  a  safe  experience  in  a  controlled  environment   a. 100%  of  participants  will  show  no  signs  of  injury  upon  completion  of   the  Haunted  Haus.   b. Staff  and  volunteers  will  mark  100%  of  possible  safety  hazards   throughout  production  of  the  house.   5. To  provide  access  to  a  fun  and  affordable  recreation  experience   a. At  least  80%  of  participants  will  positively  rate  their  experience  when   surveyed.   b. At  least  75%  of  participants  will  rate  the  event  as  affordable  when   surveyed.   6. To  facilitate  a  successful  event   a. The  Haus  will  draw  at  least  100  visitors  on  each  night  of  the  event.   b. The  Haus  will  produce  enough  revenue  to  cover  the  expenses  of   production  by  the  conclusion  of  the  event.     In  evaluating  the  success  of  the  Haus,  we  have  assessed  how  well  each  goal  and   objective  was  attained.  Goal  1  was  attained  completely,  as  no  staff  member,   volunteer,  or  participant  was  injured  during  the  event  and  all  safety  hazards  were   marked  throughout  production  of  the  Haus.  Goal  1,  Objective  2  was  verified  in  a   walk-­‐through  by  the  Fire  Marshal.  Goal  2  was  more  difficult  to  evaluate,  as  the  we   did  not  obtain  the  results  of  the  participant  survey  from  the  department.  Based  on   word  of  mouth  and  brief  scanning  of  the  surveys,  we  have  confidently  assessed   overall  participant  satisfaction  at  close  to  100%.  There  was  no  question  regarding   affordability  on  the  survey  but,  based  on  word  of  mouth  and  attendance,  we  have   confidently  assessed  participant  satisfaction  with  the  price  of  the  event  at  close  to   100%.  Goal  3  was  attained  less  successfully.  On  the  first  night  of  the  event,  we  fell   short  of  our  goal  of  100  visitors  by  a  significant  margin.  On  the  second  night,  we  fell   only  a  few  visitors  short.  The  final  budget  shows  that  we  had  a  net  loss  at  the   conclusion  of  the  event,  so  Goal  3,  Objective  2  was  also  not  attained  completely.         As  briefly  stated  in  our  discussion  of  Goals  and  Objectives,  we  did  not  obtain   the  formal  report  of  results  from  the  participant  evaluation.  Instead,  our  evaluation   has  relied  on  word  of  mouth  and  an  informal  scanning  of  the  surveys.  This  limited   information  suggests  that  participants  were  very  satisfied  with  the  event  overall.   The  small  number  of  suggestions  made  by  participants  for  improving  the  event   were  often  either  impossible  according  to  risk  management  policies  or  simply   regarding  trivial  matters.         We  also  evaluated  the  success  of  our  event  by  considering  the  5  P’s  for   evaluation.  As  we  were  satisfied  with  the  number  of  participants  and  reached  our   target  audience,  we  feel  that  we  were  successful  in  this  regard.  We  also  feel  that  we   had  the  right  people  in  the  right  place  at  the  right  time  when  it  came  to  managing  
  • 16. Haunted  Haus   16   personnel.  The  number  of  staff  and  volunteers  on  each  night  of  the  even  led  to  a   successful  Haus  and  limited  the  initially  expected  stress  of  management.  The  venue   used  for  the  event,  while  not  a  traditional  haunted  house  venue,  was  an  effective   setting.  The  routing  and  physical  set-­‐up  were  also  successful  in  producing  an   enjoyable  and  safe  Haus.  The  administration  and  policies  of  the  city  and  department   led  to  a  safe  and  successful  Haus  through  sufficient  fiscal  support  and  effective  risk   management  guidelines.  These  four  aspects  all  came  together  in  a  successful   program  that  effectively  promoted  the  mission,  goals,  and  objectives  for  the  city  and   department.       Regarding  modifications  for  the  Haunted  Haus  in  2013  and  following  years,  it   seems  as  if  the  main  area  of  concern  is  with  marketing.  There  is  limited  concern  as   far  as  budgeting,  purchasing  supplies,  and  production  of  the  Haus  as  all  of  these   areas  seem  to  have  reached  a  position  of  perennial  success.  However,  as  far  as   marketing,  the  event  is  still  growing  and  simply  lacks  the  desired  popularity.  It   seems  as  if  the  best  solution  would  be  to  market  more  heavily  earlier  on  in  the  event   planning  process,  as  well  has  marketing  more  heavily  to  local  students.  This  could   involve  working  more  closely  with  sponsors,  partnering  with  local  schools,  or   advertising  more  successfully  using  social  media.  Increased  attendance  could  also   be  achieved  through  a  scheduling  change,  such  as  adding  a  night,  moving  the  event   to  Friday  and  Saturday,  or  increasing  the  time  for  tours  offered  each  night.  This   could  be  more  difficult  for  the  department  to  achieve,  however,  and  so  marketing   seems  to  be  the  more  effective  solution.    
  • 17. Haunted  Haus   17     ATTACHMENTS     Attachment  1:    Participant  Evaluation  Form     Attachment  2:    Flyer     Attachment  3:    Sample  Sponsorship  Letter     Attachment  4:    Press  Release     Attachment  5:    Proposed  Budget     Attachment  6:    Management  Plan     Attachment  7:    Final  Budget