The veterinary hospital manager has an important role in ensuring top-notch customer service and care for animals. Their responsibilities include training staff, handling complaints, overseeing marketing, managing employees, submitting payroll accurately and on time, assisting with reception duties, and maintaining proper documentation in the electronic medical record system. The ideal candidate has a bachelor's degree, at least 3 years of management experience, strong computer skills, and the ability to lift 30 pounds.

1. Veterinary Hospital Manager
Our goal at RBVS, is to provide top­notch care for all animals while maintaining professionalism, courtesy
and empathy to all. A veterinary manager has an invaluable role to play in today’s veterinary hospital. A
manager is often considered the “go to” person for all employees.
Primary responsibilities not limited to the following
● Provide and train top notch customer service.
● Handle client complaints and resolve client communication issues (along with the Customer
Relations Manager and/or Medical Director).
● Assist doctors and Client Relations Manager in establishing hospital standard operating
procedures/protocols (SOP) and training protocols for all staff members.
● Lead practice marketing efforts.
● Human Resources: Assist in hiring, training, reviews/evaluation, discipline and termination
procedures of all non­DVM employees. Manage employee benefits. Maintain employee records
both in the hospital and online.
● Security: issue security codes, keys.
● Oversee employee schedules
● Submit employee Payroll accurately and timely.
● Manage accounts payable and oversee accounts receivable.
● Assist with reception duties including but not limited to: answer and triage client phone calls,
schedule appointments and procedures, check­in clients, fill prescriptions, discharge clients, client
education, relay appropriate information to/from clients to doctors and/or management.
● Monitor efficient hospital flow.
● Work with clients on setting up payment plans and Care Credit when appropriate.
● Assist in cleaning the hospital as needed including but not limited to: keeping reception desk area
and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors,
bathrooms, exam rooms, kitchen and kennels if needed.
● Process payment transactions, returns, client account adjustments.
● Maintain proper documentation in the electronic medical record.
● Computer skills: Competent in Windows based PC programs including MS Word, Excel
spreadsheets and Quickbooks.
Education and Experience:
● Bachelor’s Degree preferred. Minimum: High School Diploma or G.E.D.
● At least 3+ years of management and customer service job­related experience.
● Must be able to safely lift 30 pounds.
● Basic math and writing skills.
Rockaway Beach Veterinary Services
9202 Rockaway Beach Boulevard
Rockaway, NY 11693
Info@RockawayBeachVet.com
Treating Your Pets With Integrity, Excellence, and Compassion