Big data and analytics can drive business value for consumer packaged goods (CPG) and over-the-counter (OTC) companies by gathering valuable consumer data and turning that understanding into a competitive advantage. However, many companies face challenges like internal IT focusing only on back-office data and failed Hadoop projects with no proven value. To succeed, companies should embrace cloud-based big data platforms, connect diverse data sources, empower business users, invest in skills over software licenses, and start small by driving value at scale.