ThoughtWorks Live - London 2014: Hepsiburada - A responsive business model to...Emre Ekmekci
Hepsiburada is the market leader in Turkey today, but in a society and culture where change is so prevalent, the question is not just how you maintain your market leadership for the next 10 years, it is how can you maintain it for the next 12 months. This is the story of how Hepsiburada and Thoughtworks are working together to transform the business from being subject to the demands of the market to being the masters of their own destiny with the ability to rapidly respond to their customers' needs.
Reinventing Your Company for Your New RealityJoel Strom
Every company is facing its own new reality brought on by a perfect storm of factors including the economy, technology advances, and social culure changes. This presentations describes how businesses can take advantage of the new reality to reinvent themselves and make the company better than its ever been.
This document summarizes Daniel Perez Liston's presentation on the hiring and economic outlook for Houston in 2015. The presentation covers trends in the world, US, Texas, and Houston economies. For Houston specifically, job growth is forecast to be between 40,000-60,000 jobs in 2015, though the energy industry may see layoffs. Economic growth will likely be weaker in 2015. The presentation advises businesses to be cautiously optimistic and conscious of expenses while looking for opportunities to use competencies in other industries during the economic slowdown.
Small Business Employment Index - December 2016CBIZ, Inc.
In December, 30 percent of companies in the SBEI increased hiring, 50 percent made no change to staff totals, and 20 percent cut payroll totals. Industries that showed gains in employment include Real Estate, Manufacturing, Health Care, Retail and Non Profits, both of which are seasonal. Regionally, all four sectors across the country saw employment improve.
Mr. Roger Wiles was asked to defend Novel Solution's Smart Expansion initiative before the board of investors. The project has struggled over the past year with sales staying with several small, local competitors. In his speech, Mr. Wiles focused on the history of Smart Expansion's past successes in new regions and the growth potential of the target Western region. He avoided discussing current down sales numbers, competition from a large corporate competitor, and employee morale issues. Mr. Wiles argued that as the Western region and its population grows, demand for Novel Solution's more affordable and reliable products will rise above its old competitors.
Utopia Media is a publisher facing declining print revenues and shifting consumer attention to digital media. The document analyzes Utopia's market situation, financials, and options for right-sizing its print business while investing in digital opportunities. It recommends reducing Utopia's print operation to a smaller but highly profitable size focused on older readers, building vertical websites and mobile sites, and using cash flow from print to fund the digital transition. This would improve finances by generating a positive operating cash flow.
Learn how to:
Create profiles that will catch the attention and interest of recruiters and employers.
Learn how to use applications and group discussions to gain credibility in your industry
Learn our to grow and manage your network
This document discusses Advanced Planning & Scheduling (APS) systems. It begins with an introduction to supply chain planning and the problems traditional systems encounter with demand fluctuations and inventory management. It then outlines the development of earlier SCM IT systems like MRP, MRPII, and ERP. APS systems aim to resolve issues with these prior systems by improving integration across the entire supply chain and enabling optimization of production planning. The document provides examples of APS vendors and modules. It also focuses on how APS benefits the pharmaceutical industry through collaborative planning, improved capacity utilization, and data consolidation across manufacturing sites. Overall, APS allows for more flexible and responsive planning in complex supply chain environments.
ThoughtWorks Live - London 2014: Hepsiburada - A responsive business model to...Emre Ekmekci
Hepsiburada is the market leader in Turkey today, but in a society and culture where change is so prevalent, the question is not just how you maintain your market leadership for the next 10 years, it is how can you maintain it for the next 12 months. This is the story of how Hepsiburada and Thoughtworks are working together to transform the business from being subject to the demands of the market to being the masters of their own destiny with the ability to rapidly respond to their customers' needs.
Reinventing Your Company for Your New RealityJoel Strom
Every company is facing its own new reality brought on by a perfect storm of factors including the economy, technology advances, and social culure changes. This presentations describes how businesses can take advantage of the new reality to reinvent themselves and make the company better than its ever been.
This document summarizes Daniel Perez Liston's presentation on the hiring and economic outlook for Houston in 2015. The presentation covers trends in the world, US, Texas, and Houston economies. For Houston specifically, job growth is forecast to be between 40,000-60,000 jobs in 2015, though the energy industry may see layoffs. Economic growth will likely be weaker in 2015. The presentation advises businesses to be cautiously optimistic and conscious of expenses while looking for opportunities to use competencies in other industries during the economic slowdown.
Small Business Employment Index - December 2016CBIZ, Inc.
In December, 30 percent of companies in the SBEI increased hiring, 50 percent made no change to staff totals, and 20 percent cut payroll totals. Industries that showed gains in employment include Real Estate, Manufacturing, Health Care, Retail and Non Profits, both of which are seasonal. Regionally, all four sectors across the country saw employment improve.
Mr. Roger Wiles was asked to defend Novel Solution's Smart Expansion initiative before the board of investors. The project has struggled over the past year with sales staying with several small, local competitors. In his speech, Mr. Wiles focused on the history of Smart Expansion's past successes in new regions and the growth potential of the target Western region. He avoided discussing current down sales numbers, competition from a large corporate competitor, and employee morale issues. Mr. Wiles argued that as the Western region and its population grows, demand for Novel Solution's more affordable and reliable products will rise above its old competitors.
Utopia Media is a publisher facing declining print revenues and shifting consumer attention to digital media. The document analyzes Utopia's market situation, financials, and options for right-sizing its print business while investing in digital opportunities. It recommends reducing Utopia's print operation to a smaller but highly profitable size focused on older readers, building vertical websites and mobile sites, and using cash flow from print to fund the digital transition. This would improve finances by generating a positive operating cash flow.
Learn how to:
Create profiles that will catch the attention and interest of recruiters and employers.
Learn how to use applications and group discussions to gain credibility in your industry
Learn our to grow and manage your network
This document discusses Advanced Planning & Scheduling (APS) systems. It begins with an introduction to supply chain planning and the problems traditional systems encounter with demand fluctuations and inventory management. It then outlines the development of earlier SCM IT systems like MRP, MRPII, and ERP. APS systems aim to resolve issues with these prior systems by improving integration across the entire supply chain and enabling optimization of production planning. The document provides examples of APS vendors and modules. It also focuses on how APS benefits the pharmaceutical industry through collaborative planning, improved capacity utilization, and data consolidation across manufacturing sites. Overall, APS allows for more flexible and responsive planning in complex supply chain environments.
2015 Edelman Trust Barometer - Energy Sector ResultsEdelman
The 2015 Edelman Trust Barometer is the firm’s 15th annual trust and credibility survey. This deck reveals insights on the global energy sector.
Learn more: http://edl.mn/1FAgeVZ
For more information, please contact Joseph.Campbell@edelman.com.
This document provides information from a May 22, 2014 capital markets day presentation by Kinnevik Rocket Capital. It summarizes the business model and growth of Linio, an e-commerce marketplace targeting Spanish-speaking Latin America. Key points include:
- Linio addresses the large and fast-growing retail market in Latin America, with over 225 million potential customers across 4 countries initially.
- It has become the clear market leader in online retail in all countries it currently operates - Mexico, Colombia, Peru and Venezuela.
- Sales and customer base have grown exponentially since launch, demonstrating the huge potential as e-commerce penetration in the region remains low at around 1% of total retail.
This document provides results from Edelman's 2015 Trust Barometer survey in China. Some key findings include:
- Trust levels in China are high compared to other countries surveyed, with China having the second highest level of trust. However, trust declined in China from 2014 to 2015.
- Of the institutions surveyed, NGOs have the highest level of trust in China but trust is declining. Government and business have very low levels of trust, with most Chinese distrusting government.
- Trust in media is also low, with 60% of countries surveyed distrusting media. Traditional media and online search engines are most trusted sources of news and information in China.
- When it comes to business, state
This document provides information about Edelman's annual Trust Barometer study, including:
- The methodology used which includes surveys of the general public and "informed publics" in 27 countries.
- Historical data on trust in institutions from past Trust Barometers dating back to 2001.
- Key themes around trust in India from the 2015 study, including trust in global context, information sources, innovation, and building trust.
- Specific data on trust in government, business, media and NGOs in India and globally between 2014-2015.
Das Edelman Trust Barometer 2014 ist die größte, jährliche Untersuchung zu Vertrauen in und Glaubwürdigkeit von Regierungen, Nichtregierungsorganisationen (NGOs), Wirtschaft und Medien. Für die 14. Auflage wurden in 27 Ländern 33.000 Menschen befragt.
Edelman Trust Barometer 2014: Deutscher Mittelstand ist Vertrauensweltmeister
· Höchster Vertrauenswert in deutsche Wirtschaft seit Beginn der Erhebung
· Mittelstand ist Vertrauensrückgrat der deutschen Wirtschaft
· CEO der Zukunft wird zum Chief Engagement Officer
· Glaubwürdigkeit in deutsche Regierung stagniert
· Weltweit eklatante Lücke zwischen Vertrauen in Wirtschaft und Politik
· Größter Vertrauensverlust in USA, Mexiko und Polen
15 Stats Every Marketing Leader Needs to KnowHubSpot
Benchmark your company's performance against stats from hundreds of other marketers around email performance, cost per lead, popular marketing tactics, revenue attainment, and more. All stats are taken from our 2017 Demand Generation Benchmarks Report: http://hubs.ly/H08nwvl0
Market Pulse Quarter Report - Fourth Quarter 2013F Douglass Gore
The document summarizes the findings of a quarterly survey of 238 M&A advisors regarding deal activity and market conditions in the fourth quarter of 2013. Key findings include:
- Advisors expect increased deal volume and closings in 2014, with valuations remaining strong.
- Unrealistic seller expectations was cited as the biggest mistake hurting deal closures.
- Markets continued shifting toward more seller leverage, especially in larger deals ($5M-$50M).
- Retirement remained the top reason for sellers to market businesses, while first-time buyers dominated transactions.
The document summarizes the findings of a quarterly survey of 238 M&A advisors regarding market conditions for small and lower middle market businesses. Key findings include:
1) Advisors expect increased deal volume and closings in 2014, with valuations remaining strong and more sellers coming to market.
2) The biggest hurdles in 2013 were valuation issues, financing issues, and deal fatigue, while the biggest mistakes sellers make is having unrealistic expectations.
3) The market remains polarized but is shifting toward more seller leverage, and retirement is the primary reason driving most sellers to market.
4) Median multiples stayed flat except increasing in the $5-50M market, and larger deals on
This document presents results from Edelman's 2014 Trust Barometer survey conducted in China. Some key findings include:
- Trust in government and media declined slightly in China over the past year while trust in business and NGOs remained stable.
- There is a strong call for greater regulation across all sectors in China, especially in financial services and energy. Ensuring fair competition and ethical business practices are seen as important government roles.
- Large gaps remain between how important various trust-building attributes are to the Chinese public and how well businesses are perceived to perform on those attributes. Attributes related to integrity, purpose and stakeholder engagement have the largest gaps.
Z 24. na 21. miejsce podskoczyła polska gospodarka w zestawieniu gospodarek o największym potencjalne do długookresowego rozwoju – wynika z badania Global Dynamism Index, przeprowadzonego przez Grant Thornton.
On an annual basis, The Business Journals gathers data from a national sample of small and mid-size business owners to compile key learnings and insights into the state of the SMB market. Within the proprietary report, we're sharing the big picture, new and notable market shifts, purchase dynamic themes and the most trusted brands.
The document discusses market environment factors that affect companies. It describes the macro and micro market environments. The macro environment includes broad economic factors that influence all markets, such as gross domestic product, demographics, employment, taxes, and consumer spending. The micro environment surrounds a specific business and includes suppliers, intermediaries, customers, partners, competitors, and the public. It also provides a case study of Naked Wines, an online wine retailer, and how it ensured a robust supply chain during the COVID-19 pandemic.
The Voice of Australian Business 2015: Our insights into Tax, tech & life aft...Bentleys (WA) Pty Ltd
Bentleys commissioned The Voice in 2014, a long-term research project to follow and explore the mindset, needs, expectations, and concerns of our clients. Now we unveil the results of the third wave of The Voice, in which we continue to examine Australian SMEs experiences and thoughts around the taxation environment, as well as exploring responses to measures introduced in the 2015 Federal Budget. Future planning by small business is the tertiary focus of the research.
Bentleys WA welcomes you to join us for the release of Bentleys - The Voice of Australian Business Survey - Part 3.
The Voice 3: Perth, WA Launch
We are excited to share with you our findings and insights at our Perth, WA launch.
You will receive key insights on:
• SME business confidence
• The SME business environment
• Issues with access to funding
• Succession planning & superannuation
• The impact of changing business conditions and much more valuable information
Solving the UK's Productivity Problem against the backdrop of Brexit - challe...enterpriseresearchcentre
Keynote Presentation at SME Live 2018,NEC, October 16th by Mark Hart.
Solving the UK's Productivity Problem against the backdrop of Brexit - challenges and opportunities for small businesses
2015 pacific-crest-saa s-survey-10.16.15-2Lewis Lin 🦊
The survey results show that:
- The median revenue growth achieved by survey respondents in 2014 was 44%, while the median projected growth for 2015 is 46%.
- Companies in the $5-7.5MM range had the fastest median revenue growth at 70%, higher than companies half their size.
- Field sales remains the most popular primary mode of distribution at 41% of participants, though companies using mixed/balanced distribution strategies grew the fastest at 63% median growth.
The survey results show that:
- The median revenue growth achieved by survey respondents in 2014 was 44%, while the median projected growth for 2015 is 46%.
- Companies in the $5-7.5 million revenue range had the fastest median growth rate at 70%, higher than companies half their size.
- Field sales remains the most popular primary mode of distribution at 41% of participants, though companies using mixed/balanced distribution strategies had the fastest median growth rate of 63%.
Competing Effectively in a Fragmented Market: The Route to a More Profitable ...Tez Wu
This document discusses consolidation in the global accountancy market, with the Big Four accounting firms (Deloitte, PwC, EY, and KPMG) earning approximately two-thirds of the top-end market share. It also discusses strategies for smaller accounting firms to compete effectively in this fragmented market, such as focusing resources, deepening client relationships, developing industry expertise, and adopting a demand-driven business model focused on client needs rather than available services. Developing industry-focused groups requires in-depth industry knowledge and integrating these groups formally into the firm's organizational structure.
Design System as a Product - Maria Elena Duenias, Esther Butcher
Design systems are a great example where web development and design meet. You can find innumerable resources on the internet, books and conferences on how to build them, and how they are exactly what your organization needs. But, building one requires a lot more than following a recipe. In this talk we are going to discuss how to build a design system as an internal product, and how it evolves to become what the users need.
Designers, Developers and Dogs: Finding the magic balance between product and tech - Charlotte Vorbeck, ShareNow and Sahil Bajaj
How can an agile delivery team become a successful product team? When does collaboration between product and tech succeed and when not? Why do people in some teams inspire each other while others in the same environment don't speak the same language? In this talk we want to share our learnings and experiences from rebuilding an internal tool for customer support at ShareNow. What could have been just another boring rewrite surprisingly became one of our best experiences in collaboration. We will look at how a joint discovery phase helped us to come up with a shared vision, how a better team setup enabled us to do the necessary work, how focusing on the customer kept us aligned during our journey, and also how we built upon existing collaborative techniques to achieve this new level of cooperation and trust.
2015 Edelman Trust Barometer - Energy Sector ResultsEdelman
The 2015 Edelman Trust Barometer is the firm’s 15th annual trust and credibility survey. This deck reveals insights on the global energy sector.
Learn more: http://edl.mn/1FAgeVZ
For more information, please contact Joseph.Campbell@edelman.com.
This document provides information from a May 22, 2014 capital markets day presentation by Kinnevik Rocket Capital. It summarizes the business model and growth of Linio, an e-commerce marketplace targeting Spanish-speaking Latin America. Key points include:
- Linio addresses the large and fast-growing retail market in Latin America, with over 225 million potential customers across 4 countries initially.
- It has become the clear market leader in online retail in all countries it currently operates - Mexico, Colombia, Peru and Venezuela.
- Sales and customer base have grown exponentially since launch, demonstrating the huge potential as e-commerce penetration in the region remains low at around 1% of total retail.
This document provides results from Edelman's 2015 Trust Barometer survey in China. Some key findings include:
- Trust levels in China are high compared to other countries surveyed, with China having the second highest level of trust. However, trust declined in China from 2014 to 2015.
- Of the institutions surveyed, NGOs have the highest level of trust in China but trust is declining. Government and business have very low levels of trust, with most Chinese distrusting government.
- Trust in media is also low, with 60% of countries surveyed distrusting media. Traditional media and online search engines are most trusted sources of news and information in China.
- When it comes to business, state
This document provides information about Edelman's annual Trust Barometer study, including:
- The methodology used which includes surveys of the general public and "informed publics" in 27 countries.
- Historical data on trust in institutions from past Trust Barometers dating back to 2001.
- Key themes around trust in India from the 2015 study, including trust in global context, information sources, innovation, and building trust.
- Specific data on trust in government, business, media and NGOs in India and globally between 2014-2015.
Das Edelman Trust Barometer 2014 ist die größte, jährliche Untersuchung zu Vertrauen in und Glaubwürdigkeit von Regierungen, Nichtregierungsorganisationen (NGOs), Wirtschaft und Medien. Für die 14. Auflage wurden in 27 Ländern 33.000 Menschen befragt.
Edelman Trust Barometer 2014: Deutscher Mittelstand ist Vertrauensweltmeister
· Höchster Vertrauenswert in deutsche Wirtschaft seit Beginn der Erhebung
· Mittelstand ist Vertrauensrückgrat der deutschen Wirtschaft
· CEO der Zukunft wird zum Chief Engagement Officer
· Glaubwürdigkeit in deutsche Regierung stagniert
· Weltweit eklatante Lücke zwischen Vertrauen in Wirtschaft und Politik
· Größter Vertrauensverlust in USA, Mexiko und Polen
15 Stats Every Marketing Leader Needs to KnowHubSpot
Benchmark your company's performance against stats from hundreds of other marketers around email performance, cost per lead, popular marketing tactics, revenue attainment, and more. All stats are taken from our 2017 Demand Generation Benchmarks Report: http://hubs.ly/H08nwvl0
Market Pulse Quarter Report - Fourth Quarter 2013F Douglass Gore
The document summarizes the findings of a quarterly survey of 238 M&A advisors regarding deal activity and market conditions in the fourth quarter of 2013. Key findings include:
- Advisors expect increased deal volume and closings in 2014, with valuations remaining strong.
- Unrealistic seller expectations was cited as the biggest mistake hurting deal closures.
- Markets continued shifting toward more seller leverage, especially in larger deals ($5M-$50M).
- Retirement remained the top reason for sellers to market businesses, while first-time buyers dominated transactions.
The document summarizes the findings of a quarterly survey of 238 M&A advisors regarding market conditions for small and lower middle market businesses. Key findings include:
1) Advisors expect increased deal volume and closings in 2014, with valuations remaining strong and more sellers coming to market.
2) The biggest hurdles in 2013 were valuation issues, financing issues, and deal fatigue, while the biggest mistakes sellers make is having unrealistic expectations.
3) The market remains polarized but is shifting toward more seller leverage, and retirement is the primary reason driving most sellers to market.
4) Median multiples stayed flat except increasing in the $5-50M market, and larger deals on
This document presents results from Edelman's 2014 Trust Barometer survey conducted in China. Some key findings include:
- Trust in government and media declined slightly in China over the past year while trust in business and NGOs remained stable.
- There is a strong call for greater regulation across all sectors in China, especially in financial services and energy. Ensuring fair competition and ethical business practices are seen as important government roles.
- Large gaps remain between how important various trust-building attributes are to the Chinese public and how well businesses are perceived to perform on those attributes. Attributes related to integrity, purpose and stakeholder engagement have the largest gaps.
Z 24. na 21. miejsce podskoczyła polska gospodarka w zestawieniu gospodarek o największym potencjalne do długookresowego rozwoju – wynika z badania Global Dynamism Index, przeprowadzonego przez Grant Thornton.
On an annual basis, The Business Journals gathers data from a national sample of small and mid-size business owners to compile key learnings and insights into the state of the SMB market. Within the proprietary report, we're sharing the big picture, new and notable market shifts, purchase dynamic themes and the most trusted brands.
The document discusses market environment factors that affect companies. It describes the macro and micro market environments. The macro environment includes broad economic factors that influence all markets, such as gross domestic product, demographics, employment, taxes, and consumer spending. The micro environment surrounds a specific business and includes suppliers, intermediaries, customers, partners, competitors, and the public. It also provides a case study of Naked Wines, an online wine retailer, and how it ensured a robust supply chain during the COVID-19 pandemic.
The Voice of Australian Business 2015: Our insights into Tax, tech & life aft...Bentleys (WA) Pty Ltd
Bentleys commissioned The Voice in 2014, a long-term research project to follow and explore the mindset, needs, expectations, and concerns of our clients. Now we unveil the results of the third wave of The Voice, in which we continue to examine Australian SMEs experiences and thoughts around the taxation environment, as well as exploring responses to measures introduced in the 2015 Federal Budget. Future planning by small business is the tertiary focus of the research.
Bentleys WA welcomes you to join us for the release of Bentleys - The Voice of Australian Business Survey - Part 3.
The Voice 3: Perth, WA Launch
We are excited to share with you our findings and insights at our Perth, WA launch.
You will receive key insights on:
• SME business confidence
• The SME business environment
• Issues with access to funding
• Succession planning & superannuation
• The impact of changing business conditions and much more valuable information
Solving the UK's Productivity Problem against the backdrop of Brexit - challe...enterpriseresearchcentre
Keynote Presentation at SME Live 2018,NEC, October 16th by Mark Hart.
Solving the UK's Productivity Problem against the backdrop of Brexit - challenges and opportunities for small businesses
2015 pacific-crest-saa s-survey-10.16.15-2Lewis Lin 🦊
The survey results show that:
- The median revenue growth achieved by survey respondents in 2014 was 44%, while the median projected growth for 2015 is 46%.
- Companies in the $5-7.5MM range had the fastest median revenue growth at 70%, higher than companies half their size.
- Field sales remains the most popular primary mode of distribution at 41% of participants, though companies using mixed/balanced distribution strategies grew the fastest at 63% median growth.
The survey results show that:
- The median revenue growth achieved by survey respondents in 2014 was 44%, while the median projected growth for 2015 is 46%.
- Companies in the $5-7.5 million revenue range had the fastest median growth rate at 70%, higher than companies half their size.
- Field sales remains the most popular primary mode of distribution at 41% of participants, though companies using mixed/balanced distribution strategies had the fastest median growth rate of 63%.
Competing Effectively in a Fragmented Market: The Route to a More Profitable ...Tez Wu
This document discusses consolidation in the global accountancy market, with the Big Four accounting firms (Deloitte, PwC, EY, and KPMG) earning approximately two-thirds of the top-end market share. It also discusses strategies for smaller accounting firms to compete effectively in this fragmented market, such as focusing resources, deepening client relationships, developing industry expertise, and adopting a demand-driven business model focused on client needs rather than available services. Developing industry-focused groups requires in-depth industry knowledge and integrating these groups formally into the firm's organizational structure.
Similar to Rapidly Responding to Opportunities (20)
Design System as a Product - Maria Elena Duenias, Esther Butcher
Design systems are a great example where web development and design meet. You can find innumerable resources on the internet, books and conferences on how to build them, and how they are exactly what your organization needs. But, building one requires a lot more than following a recipe. In this talk we are going to discuss how to build a design system as an internal product, and how it evolves to become what the users need.
Designers, Developers and Dogs: Finding the magic balance between product and tech - Charlotte Vorbeck, ShareNow and Sahil Bajaj
How can an agile delivery team become a successful product team? When does collaboration between product and tech succeed and when not? Why do people in some teams inspire each other while others in the same environment don't speak the same language? In this talk we want to share our learnings and experiences from rebuilding an internal tool for customer support at ShareNow. What could have been just another boring rewrite surprisingly became one of our best experiences in collaboration. We will look at how a joint discovery phase helped us to come up with a shared vision, how a better team setup enabled us to do the necessary work, how focusing on the customer kept us aligned during our journey, and also how we built upon existing collaborative techniques to achieve this new level of cooperation and trust.
During this presentation, Ward Coessens, ThoughtWorks' Consultant will share best practice insights from the Daimler partnership, helping the automotive group on their cloud innovation journey.
How to create more business impact with flexible teams - Jan Hegewald, Zalando & Rebekka Beels, Zalando
Usually, Software Engineering teams are organized around a fixed set of components which they develop further and maintain. Such component teams gain a high level of expert knowledge about their services. However, with agile product development, it often is difficult to implement the most important initiatives with such teams. This leads to a situation where the teams do not work on the most relevant business topics but on those for the respective team. At Zalando, we introduced a new model where we shape teams flexibly around business goals to create the highest impact. How we organize these teams and which challenges especially for the software quality need to be addressed, will be explored in this talk.
Amazon’s Culture of Innovation & The Working Backwards session
Working Backwards; leading organisations achieve growth by marrying customer-obsession with a modern technology strategy. Where do you begin? By focusing on the customer.
During this webinar, Amazon will discuss key innovation principles which have been instrumental in their continued success and their Working Backwards approach.
Dual-Track Agile for Discovery & Development - Adriana Katrandzhieva
The talk will focus on one of the ways teams can ensure continuous delivery and design in their projects. The so-called ‘Dual-track’ model shows the parallel tracks of discovery and development throughout the product design and delivery process. These continually feedback into each other informing new hypothesis that can be tested in order to be proven/disproven. This model is not always easy to implement out of the box and so I will share my own experiences in applying it in practice - what worked, what didn't and how the model can be adjusted to fit different teams and organisational environments.
This document discusses developer experience (DX) and how to design for it. It begins with introductions of the presenters and defines DX as the experience developers have when using a product. It then discusses understanding developer pain points and personas, designing the developer journey, and using different interfaces like APIs, portals, and CLIs. The document outlines challenges in the design process like getting buy-in and measuring DX metrics. It argues that improving DX benefits business goals like enabling experiments, increasing flexibility, and attracting talent. It concludes that developers are also users and designers, and that DX is important to consider for business reasons.
When we design together - Sabrina Mach, Ammara Gafoor and James Emmott
From three distinct perspectives, this talk will contend that design is an activity undertaken by everyone in a software development team. It occurs throughout the process of delivery — not only at the beginning or the end — and it is a powerful instrument for learning about and adapting to the problems our work seeks to solve, which is a shared responsibility. Making the best use of our multidisciplinary expertise in the activity of design requires forms of collaboration that are too often disrupted by the role-based silos that keep us separated and weaken the valuable contribution our diverse approaches could make to our collective efforts. If you care about accelerating time to market, improving customer experience, or building happy and productive teams, you will want to know why and how it matters that we believe ‘design is in everything that we do’.
Hardware is hard(er): designing for distributed user experiences in IoT - Claire Rowland, www.clairerowland.com
Designing connected devices and hardware-enabled services is significantly more complex than pure software. There are more devices on which code can run, connectivity and data sharing patterns to consider, and often multiple and varied touchpoints for users to interact with. Pulling this all together into a coherent experience involves strong collaboration between design and engineering, and a systems thinking approach to UX. In this talk, we’ll introduce what designers need to know about the tech, what engineers need to know about UX for IoT, and how to facilitate the whole-collaboration needed to create great products.
www.clairerowland.com
Customer-centric innovation enabled by cloudThoughtworks
Working Backwards - Leading organisations achieve growth by marrying customer-obsession with a modern technology strategy. In this upcoming webinar, we’ve partnered with AWS to bring you exclusive insights from one of the world’s most innovative companies, Amazon.
The document discusses Amazon's culture of innovation. It emphasizes starting with the customer and working backwards to develop solutions. Amazon focuses on small, autonomous teams that are nimble and own their work. The company's leadership principles guide decision-making and encourage inventiveness, customer obsession, high standards, and long-term thinking to solve customer problems.
The document discusses techniques for establishing shorter feedback loops between developing features and measuring user behavior, including:
1) Shadow traffic which runs new and old features simultaneously to get early feedback without users noticing a difference.
2) Visual reports which assess the quality of a feature through a report (e.g. HTML page) of key metrics.
3) A/B testing which statistically compares user behavior between a control and test group after exposing each to a different variant of a feature. Sample size considerations and statistical significance are discussed.
As a tech leader at ThoughtWorks, a large part of my job involves recommending practices to our clients so they can build and deliver good quality software faster. In doing so repeatedly for many clients I have created a toolkit that contains practical advice from being on the ground. This is what we do, we know it works. When Julius Caesar entered Rome with his army by crossing the river Rubicon, he did something that couldn’t be undone ever again. In your journey as a leader, avoid mistakes that are difficult to correct later. Here are a set of practices that you want to adopt as soon as possible.
Handling error conditions is a core part of the software we write. However, we often treat it as a second class citizen, obscuring our intent through abuse of null values and exceptions that make our code hard to understand and maintain. In the functional programming community, it is common to use datatypes such as Option, Either or Validated to make our intentions explicit when dealing with errors. We can leverage the compiler to verify that we are handling them instead of hoping for the best at runtime. This results in code that is clearer, without hidden path flows. We’ll show how we have been doing this in Kotlin, with the help of the Arrow library.
Mutation testing in software development surfaced in academia during the 70's and has recently seen a resurgence in popularity as a legitimate tool in your testing arsenal. In this session we review the conventional testing pyramid, modern approaches to testing software and look at how mutation testing can help fill in those blind spots.
The document discusses security challenges and best practices for Docker containers. It outlines risks at different stages of the container lifecycle from image development to deployment. Key risks include lack of isolation, complex ecosystems, and known vulnerabilities. The document recommends practices like using linting and scanning during development, restricting resources and access controls at deployment, and signing images from trusted sources to improve container security.
Mainframes handle 30 billion business transactions each day and 87% of all credit card transactions*, they are not traditionally associated with flexible, fail-fast development approaches. Can we bring the practices of agile, CI/CD and fully automated deployments to applications running on a mainframe? During our talk, we'll tell you a story about test automation; redefining the smallest testable unit of a program. And we'll discuss our learnings from introducing continuous integration and agile practices to the world of insurance and mainframes.
*9 Mainframe statistics that may surprise you
ThoughtWorks' Lucy Kurian, James Lewis & Kief Morris discuss tech trends in our latest Technology Radar, covering techniques, platforms, tools, languages and frameworks.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
In our second session, we shall learn all about the main features and fundamentals of UiPath Studio that enable us to use the building blocks for any automation project.
📕 Detailed agenda:
Variables and Datatypes
Workflow Layouts
Arguments
Control Flows and Loops
Conditional Statements
💻 Extra training through UiPath Academy:
Variables, Constants, and Arguments in Studio
Control Flow in Studio
Must Know Postgres Extension for DBA and Developer during MigrationMydbops
Mydbops Opensource Database Meetup 16
Topic: Must-Know PostgreSQL Extensions for Developers and DBAs During Migration
Speaker: Deepak Mahto, Founder of DataCloudGaze Consulting
Date & Time: 8th June | 10 AM - 1 PM IST
Venue: Bangalore International Centre, Bangalore
Abstract: Discover how PostgreSQL extensions can be your secret weapon! This talk explores how key extensions enhance database capabilities and streamline the migration process for users moving from other relational databases like Oracle.
Key Takeaways:
* Learn about crucial extensions like oracle_fdw, pgtt, and pg_audit that ease migration complexities.
* Gain valuable strategies for implementing these extensions in PostgreSQL to achieve license freedom.
* Discover how these key extensions can empower both developers and DBAs during the migration process.
* Don't miss this chance to gain practical knowledge from an industry expert and stay updated on the latest open-source database trends.
Mydbops Managed Services specializes in taking the pain out of database management while optimizing performance. Since 2015, we have been providing top-notch support and assistance for the top three open-source databases: MySQL, MongoDB, and PostgreSQL.
Our team offers a wide range of services, including assistance, support, consulting, 24/7 operations, and expertise in all relevant technologies. We help organizations improve their database's performance, scalability, efficiency, and availability.
Contact us: info@mydbops.com
Visit: https://www.mydbops.com/
Follow us on LinkedIn: https://in.linkedin.com/company/mydbops
For more details and updates, please follow up the below links.
Meetup Page : https://www.meetup.com/mydbops-databa...
Twitter: https://twitter.com/mydbopsofficial
Blogs: https://www.mydbops.com/blog/
Facebook(Meta): https://www.facebook.com/mydbops/
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
Connector Corner: Seamlessly power UiPath Apps, GenAI with prebuilt connectorsDianaGray10
Join us to learn how UiPath Apps can directly and easily interact with prebuilt connectors via Integration Service--including Salesforce, ServiceNow, Open GenAI, and more.
The best part is you can achieve this without building a custom workflow! Say goodbye to the hassle of using separate automations to call APIs. By seamlessly integrating within App Studio, you can now easily streamline your workflow, while gaining direct access to our Connector Catalog of popular applications.
We’ll discuss and demo the benefits of UiPath Apps and connectors including:
Creating a compelling user experience for any software, without the limitations of APIs.
Accelerating the app creation process, saving time and effort
Enjoying high-performance CRUD (create, read, update, delete) operations, for
seamless data management.
Speakers:
Russell Alfeche, Technology Leader, RPA at qBotic and UiPath MVP
Charlie Greenberg, host
inQuba Webinar Mastering Customer Journey Management with Dr Graham HillLizaNolte
HERE IS YOUR WEBINAR CONTENT! 'Mastering Customer Journey Management with Dr. Graham Hill'. We hope you find the webinar recording both insightful and enjoyable.
In this webinar, we explored essential aspects of Customer Journey Management and personalization. Here’s a summary of the key insights and topics discussed:
Key Takeaways:
Understanding the Customer Journey: Dr. Hill emphasized the importance of mapping and understanding the complete customer journey to identify touchpoints and opportunities for improvement.
Personalization Strategies: We discussed how to leverage data and insights to create personalized experiences that resonate with customers.
Technology Integration: Insights were shared on how inQuba’s advanced technology can streamline customer interactions and drive operational efficiency.
High performance Serverless Java on AWS- GoTo Amsterdam 2024Vadym Kazulkin
Java is for many years one of the most popular programming languages, but it used to have hard times in the Serverless community. Java is known for its high cold start times and high memory footprint, comparing to other programming languages like Node.js and Python. In this talk I'll look at the general best practices and techniques we can use to decrease memory consumption, cold start times for Java Serverless development on AWS including GraalVM (Native Image) and AWS own offering SnapStart based on Firecracker microVM snapshot and restore and CRaC (Coordinated Restore at Checkpoint) runtime hooks. I'll also provide a lot of benchmarking on Lambda functions trying out various deployment package sizes, Lambda memory settings, Java compilation options and HTTP (a)synchronous clients and measure their impact on cold and warm start times.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
What is an RPA CoE? Session 1 – CoE VisionDianaGray10
In the first session, we will review the organization's vision and how this has an impact on the COE Structure.
Topics covered:
• The role of a steering committee
• How do the organization’s priorities determine CoE Structure?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
"What does it really mean for your system to be available, or how to define w...Fwdays
We will talk about system monitoring from a few different angles. We will start by covering the basics, then discuss SLOs, how to define them, and why understanding the business well is crucial for success in this exercise.
QA or the Highway - Component Testing: Bridging the gap between frontend appl...zjhamm304
These are the slides for the presentation, "Component Testing: Bridging the gap between frontend applications" that was presented at QA or the Highway 2024 in Columbus, OH by Zachary Hamm.
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
"$10 thousand per minute of downtime: architecture, queues, streaming and fin...Fwdays
Direct losses from downtime in 1 minute = $5-$10 thousand dollars. Reputation is priceless.
As part of the talk, we will consider the architectural strategies necessary for the development of highly loaded fintech solutions. We will focus on using queues and streaming to efficiently work and manage large amounts of data in real-time and to minimize latency.
We will focus special attention on the architectural patterns used in the design of the fintech system, microservices and event-driven architecture, which ensure scalability, fault tolerance, and consistency of the entire system.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
Essentials of Automations: Exploring Attributes & Automation ParametersSafe Software
Building automations in FME Flow can save time, money, and help businesses scale by eliminating data silos and providing data to stakeholders in real-time. One essential component to orchestrating complex automations is the use of attributes & automation parameters (both formerly known as “keys”). In fact, it’s unlikely you’ll ever build an Automation without using these components, but what exactly are they?
Attributes & automation parameters enable the automation author to pass data values from one automation component to the next. During this webinar, our FME Flow Specialists will cover leveraging the three types of these output attributes & parameters in FME Flow: Event, Custom, and Automation. As a bonus, they’ll also be making use of the Split-Merge Block functionality.
You’ll leave this webinar with a better understanding of how to maximize the potential of automations by making use of attributes & automation parameters, with the ultimate goal of setting your enterprise integration workflows up on autopilot.
3. 3
TURKEY IS AMONG THE WORLD LEADERS
IN B2C ECOMMERCE GROWTH
5%+Expected GDP Growth
for 2012-2015
75MMPeople
$450BNRetail Market Size
28YRSAverage Age
50%
Pop 15-45yrs
11%
Total consumer spending
CAGR 12-15E!
6. 6
“If the change happening
outside your company is
far more unsettling than
the change happening
inside it, you’re not
innovating at all. You’re
being left behind.”
— Doug Stephens
Speaker: Negin
Time : 1 minute
Hello. and good afternoon. It is wonderful to be up here speaking to you all. Today we are going to talk about some of the exciting things that we have been doing in Hepsiburada which is the largest retailer in Turkey. My name is Negin Yeganegy. I’m client principal with ThoughtWorks and this is Emre Ekmekçi, President of Business Development at Dogan Online Group which is the holding company for Hepsiburada.
- Dogan Group also own CNN Turk, Newpaper Huriyat, Channel D, joint adventure with Burda group (german magazine), real state, enegry
IT background
Spent about 9 years building SAP systems mostly for marketing type of business
Business School
After than back to Turkey to build a startup
Worked on couple of Turkey start ups
Co-founder of City Deal which is part of the Rocket Internet which was later sold to Groupon
6 months ago ThoughtWorks started to work with Hepsiburada to help them realise some of their business targets and solve some of their technical challenges. We are at the beginning of the journey but we would like to talk to you today about what we have learnt so far where we hope to be and how this will help us to rapidly respond to opportunities in the future which is vital for operating in developing markets.
Speaker: Emre
Time:
<Emre introducing himself>
Speaker: Emre
Time:
Speaker: Emre
Time:
Online retail in Turkey is expected to see an annual growth of 15.8 per cent in constant value terms by 2017, 107 per cent in total, reaching a market value of $6.6 billion
There are currently around 40 million Internet users in Turkey (53% of the population), which in the European ranking of countries with the highest number of internet users puts Turkey in 5th place, just after Germany, Russia, the UK and France.
Half of the population is under 30 years old and actively use social networks (Turkey has close to 33 million Facebook users, ranking six in the world).
That, along with an enthusiastic fervor for business enterprise, makes Turkey the ideal country to promote e-commerce.
In 2012 total B2C e-sales has reached €5.4 billion, over 50 per cent up against 2011
Speaker: Emre
Time:
Speaker: Emre
Time:
Hepsiburada is the Turkey’s leading retailer and distributor of xxx. Hepsiburada has a reputation as the most xxxx. It was founded in xxx in Istanbul, Turkey, by xxx.
Hepsiburada is acknowledged as the leading specialist multiple retailer of fashionable branded and own brand xxx. It combines globally recognised brands such as xxx and xxx with its local labels such as xxx, xxx, with the website servicing 18.5 million unique visitors a month.
Hepsiburada is proud of the fact that it provides its customers with the xxxx, as well xxx and xxxx.
Speaker: Negin
Time: 1.5 minutes
Yes, Hepsiburada is the market leader in Turkey today. But in a society and culture where change is so prevalent. The question is not just how you maintain your market leadership for the next 10 years, it is how can you maintain it for the next 12 months.
Just about everywhere we look we see more evidence that change is happening on an exponential scale.
Some of this volume and rate of change is a consequence of huge leaps in technology and the increasing connectedness of people and things. Given the rate of the planet’s population growth, however, the rest is simple maths. As a result, changes in customer behaviour are no longer slow and incremental as they once were. The changes are random, revolutionary and rapid.
Emre will tell you that retailers like Hepsiburada are responding, but are they responding quickly enough?
The typical response for most companies is incremental and almost imperceptible levels of change. Safe, subtle and linear – that’s “change” in most organizations. And that is precisely why most of them simply won’t survive in the new era of consumerism. If this is your business you need to transform yourself
Speaker: Emre
Time:
This was the position that Hepsiburada was in 2 years ago, they recognised the need for transformation.
Journey from 2 years ago to ten months ago to 6 months ago
in order to maintain their market leadership and stay ahead not just of the competition but also consumer demand.
Speaker: Negin
Time: 30 seconds
This was the position that Hepsiburada was in 6 months ago, they recognised the need for transformation in order to maintain their market leadership and stay ahead not just of the competition but also consumer demand.
This is the story of how Hepsiburada and Thoughtworks are working together to transform the business from being subject to the demands of the market to being the masters of their own destiny with the ability to rapidly respond to their customer’s needs.
So what does this transformation look like?
Speaker: Negin
Time: 30 sec
Perhaps unsurprisingly a lot of our clients face challenges with their existing IT systems. IT is often regarded as a cost centre -distinct and separate from the business- a historical separation from the time when all IT had to do was change passwords, install operating systems and back up data. That is no longer the case, technology no longer supports, streamlines or supplements your business, it is not something ‘other’, technology is your business.
You need a technology function and system that can support and respond to your needs, one that can meet the business needs of today and evolve to meet those of tomorrow…
Speaker: Emre
Time:
Hepsiburada were handicapped by their existing system;
Re-platforming
Speaker: Negin
Time:
That ability to respond is meaningless unless …..(Next Slide)
Speaker: Negin
Time: 1.5 minute
……you know your market
Today’s retail customers are changing quickly, forcing retailers to keep up with their new demands and continue to adapt their business models to reflect this power shift. Customers have more control over their shopping experience, they have access to more channels and more retailers, all without the need to drive from store to store to seek out the products they are looking to purchase. The goal is to convert these interactions into contextual, immersive, consistent engagements so that the customer is encouraged to return, repurchase and advocate. Customer experience is not a new discipline, but one that is arguably growing in complexity faster than before. Power has moved to the hands of the customer driven by the rapid channel shifts and expectations of the customer base.
These expectations are constantly changing, driven higher and higher not only by what you or your competitors are doing but also innovations in entirely different markets. Du jour rapidly becomes de facto and incremental change results only in standing still. To understand what the customer of tomorrow expects, you need to listen to them today. Whatever differentiates you or your competitors today will become an expectation tomorrow.
In short, to compete is to meet expectations, to excel is to exceed them.
Speaker: Emre
Time:
… and that is precisely what we are trying to do. We are currently meeting the expectations of our customers, we are the market leader today. To maintain our leadership position we need to be able to exceed the expectation of our customers tomorrow. Recent competitors have highlighted where we need to focus
Selection :uniqueness
Availability : Convenience
Delivery time: Convenience
There is very little now that is not being bought and sold via the internet. Consumer acceptance of online commerce is clearly no longer the challenge faced by merchants. The new test however, has become the speed with which those goods can be shipped. In a few years, we’ve gone from shipping products in days to next- day to same-day with companies like eBay shipping in less than one hour.
Same-day fulfillment for most goods and same-hour delivery on many will soon be regarded as table stakes by shoppers. Anything less will feel like a return to the pony express.
Speaker: Negin
Time:
Knowing your market is understanding your customer’s expectations …
Speaker: Negin
Time: 1.5 minute
…. knowing your customer is about knowing what they want before it becomes an expectation. It’s not only about what they say they want but also what they actually do
Listening to your customer’s, truly listening, therefore has never been more important. It goes beyond reacting to the market it is about monitoring and understanding what your customers are doing so that you are in a position to anticipate and respond to their needs.
Customer interactions leave a trail of customer data and potential insights on a scale that the industry has never seen before. Customers are leaving information everywhere about their needs, demands, preferences and behaviors within a retailer’s channels and also the social networks and media they consume. Delivering the right customer experience is fundamentally about harnessing this information to gather key insights about a customer and then using that information to change how they interact with your company across all of the available touch points.
To do this effectively though, it is important not just to understand this data but also to ask the right questions of it to gain meaningful insight and provide your customers with what they truly need.
Speaker: Emre
Time:
Customers are rapidly digitizing; utilizing mobile devices, which make the online commercial world available to them anywhere they go, and making anywhere they go part of the experience.
Hyper-location-based commerce is emerging and being adopted, with the mobile device being the center of this new trend.
Mobile stat – do we need a separate slide for this?
- Not only is mobile accelerating age-old consumer behaviors and patterns, it’s also creating completely new ones.
-The market penetration of smartphones is expected to increase by 124.4 per cent between 2012 and 2017.
Speaker: Negin
Time: 40 Sec
Responding to your customers needs is not solely about your technology, their behaviour or the market conditions. It is also about the culture of your organisation.
An organisation’s culture encompasses everything it does and everything it makes. That is, it not only affects the manner in which managers manage or employees behave, but it also affects the way in which the organization processes its product and provides services to its customers.
To become a responsive business you need to support the culture of experimentation and lead through innovation and disruption of the market, rather than doing things the same way.
Speaker: Emre
Time:
Typical business organisation where IT was a separate function which purely had tor respond to the demand of the business rather as a differentiator
Transition from opinion led change
Things that you might want to mention….
Product teams
Market place being a new business model and totally disruptive to their existing business
Being comfortable with failure and uncertainly
User testing
Speaker: Emre
Time:
Understanding we need to be a responsive business and for that we need a responsive technology platform gave us replatforming
Understanding the customer behavior change gave us responsive storefront
Understanding the Market change gave us the marketplace
Understanding that having a responsive business is not only about having responsive technology gave us organisational transformation
Speaker: Emre
Time:
Sharing the strength of the brand that they gained over years from their customers with their suppliers and partners and being part of the Turkey’s ecommerce market growth.
Maybe reference ambitions from the pdf.