Raj Kamal Sharma is a Business Analyst at Capgemini with over 5 years of experience in requirements analysis and business analysis. He has expertise in CRM applications such as PeopleSoft and experience working with clients such as Citibank and Daimler. He is proficient in requirements documentation, test case creation, and agile methodologies.

1. Raj Kamal Sharma
Business Analyst at Capgemini
Email ID: rajkamalsharma1430@yahoo.com
Mobile No: +91 9867454183
Mumbai,India
PROFESSIONAL SUMMARY:
 A Certified BCS ISEB Business Analyst in Retain Banking, with expertise in CRM Application.
 Well-versed with end-to-end banking processes of Citibank North America consists of all financial
and non-financial transactions, managing customer and account data.
 Customer Relationship management and managing different banking products, loans, checking
,saving, CD’s ,IRA,MMA account and other banking offers.
 Detailed hands-on experience in PeopleSoft CRM application development providing solutions
through implementation across at least 5 projects
 Proficient at Client Interaction and Stakeholders Management. Excellent communication and
presentation skills
 Well-versed with all Business Analysis processes and relevant Documentations.
PROJECT DETAILS 1:
 Client: Daimler
 Project Role: Business Analyst and Functional Tester
 Duration: March 2016 to till date
Key Responsibilities:
 Collaborate across Dev/QA managers, product managers, architects, engineers, Operations,
project manager and various cross-functional teams to deliver end-to-end product features for
Daimler POC application
 Creating Test cases in UAT and CR document for business specific changes.
 Logging and Monitoring Defects in HP QC tool.
PROJECT DETAILS 2:
 Project – Concierge
 Client: Citibank NA

2.  Project Role: Business Analyst and Functional Tester
 Duration: Oct 2011 to march 2016
Key Responsibilities:
 Understanding the Business Specifications and work flow of existing CRM Application and
analyzing the business need.
 Have a complete understanding of banking application development process including managing
customer and there account data with various banking products and offers.
 Implement changes in various banking processes based on changing business needs, in terms of
functionalities, system logic, channel integration, transaction flows, data mapping, messages &
reports.
 Groom and solution the business requirements/user stories in ‘Agile Build phases’ (SDT) with
various project stakeholders as well as external vendors.
 Manage the coding, testing (BTC), UAT and roll-out phases of different projects along with the
technical leads.
 Make Business Requirement Documents (BRD/FRD), Use cases, Use case diagrams (UML),
Wireframe, High/Low Level Design documents by using various business analysis tools and SQL
query.
 Played Scrum master role in Agile Software development for two major project implementation.
Estimate efforts, identify possible roadblocks and ensure timely delivery
 Provide technical guidance, career development, and mentoring to team members.
 Collaborate across Dev/QA managers, product managers, architects, engineers, Operations,
project manager and various cross-functional teams to deliver end-to-end product features
 Creating Test cases in UAT and CR document for business specific changes.

3. Professional Certifications:
 Certified Business Analyst by ISEB BCS (British Computer Society)
 Certification done in Oracle SQL Expert IZO-047.
 Certification in U.S Retail Banking.
 Certification in PeopleSoft Application Developer I: PeopleTools & PeopleCode (1Z0-241)
 PeopleSoft Application Developer II: Application Engine & Integration 1Z0-242
 ITIL 2011 Foundation Certificate in IT Service Management Certification
IT Skills:
Languages / Software Packages / Tools:
 Microsoft Office/Excel /Power Point& Windows XP, Vista, 7, 8
 Business Analysts skills like problem solving, critical thinking and requirement analysis skills.
 PeopleSoft Enterprise 8.49 and 8.51, Oracle, PeopleCode.
 JavaScript, SQL query
 Methodologies like UML, waterfall model, SDLC, Agile etc.
 BA Tools: Worked on HP QC 10 tools and Blueprint
Academic Summary:
Qualification: B.Tech. in Computers Science
Year of Passing: June 2011
College: SRM engineering college
University: SRM University
Personal Information:
Gender: Raj Kamal Sharma
Date of Birth: 06, Dec 1987, Mumbai
Status: Single