RADLAB is a Care IQ solution for Patient Flow and Capacity Management in Medical Imaging. RADLAB offers a set of advanced analytics tools to achieve smoother patient flow and more effective use of people and equipment

1. RADLAB|
© 2020 Care IQ Group B.V.
more info:
andre.van.est@care-iq.com
connecting people, data and process to
achieve patient flow in medical imaging

2. RADLAB
developed in co-creation
with radiology managers,
to support the use of
capacity management in
their departments
CO-CREATION
© 2020 Care IQ Group B.V.

3. OUTLINE
© 2020 Care IQ Group B.V.

4. FLOW | the right care, in the right place, at the right time
Achieving hospital-wide patient flow is essential to value-based care. It
requires a systems view, and three main approaches to improvement.
© 2020 Care IQ Group B.V.

5. FLOW | a systems views
© 2020 Care IQ Group B.V.
Imaging plays a key role in achieving hospital-wide flow, by providing
timely and accurate diagnoses, essential for timely and correct treatment.

6. FLOW | three main approaches
Ingredients: advanced data analytics, mix of quality improvement
methods, engaged stakeholders across the entire system of care
© 2020 Care IQ Group B.V.

7. FLOW |
shape or reduce demand
Artificial variation in demand
increases access times and
capacity needs.
RADLAB helps you to
recognize and reduce
artificial variation, e.g. by an
informed dialogue with
outpatient clinics
5
6
7
8
9
10
11
12
13
14
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
patient throughput
average throuput0
2
4
6
8
10
12
14
16
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
patients waiting
5
6
7
8
9
10
11
12
13
14
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
clinical demand and capacity
demand capacity average
average demand = 10 ± 4
fixed capacity = 10
© 2020 Care IQ Group B.V.

8. FLOW | match demand and capacity
RADLAB helps you to better match demand and capacity, to improve
service to your patients, to properly balance your staff’s workload,
and to show financial returns of your improvement actions.
© 2020 Care IQ Group B.V.
DEMAND CAPACITYSCHEDULE

9. FLOW | redesign the system and processes
RADLAB provides valuable
insights to drive your flow
improvement initiatives
RADLAB offers expert
guidance for your team on
the bumpy road to
continuous improvement
and successful change
© 2020 Care IQ Group B.V.

10. SERVICES |
© 2020 Care IQ Group B.V.
to guide your team to identify, implement and
secure patient flow improvements

11. Identify opportunities for improvement,
applying the following instruments:
• Data analysis (voice of the data)
• Stakeholder interviews (voice of the people)
• Process observation (voice of the process)
• Validation and conclusions
QUICK SCAN |a fresh look from the outside
© 2020 Care IQ Group B.V.
Conclusions

12. KAIZEN EVENT | rapid workflow improvement
© 2020 Care IQ Group B.V.
more than 60 Kaizen Events worldwide
Rapid workflow improvement,
based on intensive teamwork,
fact-based, solution focused,
quadruple aim objectives.

13. Educate and coach your team on the
road to continuous improvement
• Lean training & coaching
• Program management
• Capacity management
• Dashboard development
• Decision support tool development
ACTION LEARNING|continuous improvement
© 2020 Care IQ Group B.V.

14. TOOLS |
© 2020 Care IQ Group B.V.
advanced analytics to help achieve patient flow
and effective use of people and equipment

15. TOOLS | overview, dynamic capacity planning
Dynamic capacity planning, based on actual demand data and
historic realisation, yields more realistic and adaptive plans
© 2020 Care IQ Group B.V.

16. TOOLS | PERFORMANCE MONITOR
Focused assistance to drive patient flow and utilise available capacity effectively
© 2020 Care IQ Group B.V.

17. TOOLS | SCHEDULE OPTIMIZER
Finding the optimal match between patient demand (examinations) and radiology capacity (scanners
& staff), reduces waiting times for patients and improves the utilization of critical resources
© 2020 Care IQ Group B.V.

18. TOOLS | DEMAND FORECASTER
© 2020 Care IQ Group B.V.
 historic orders   order forecast 
95%
predication
interval
Example:
8-month
MRI-order
forecast
(aggregation bi-weekly,
prediction interval 95%)
Demand for radiology is forecast based on e.g. scheduled outpatient appointments,
enabling radiology to fine-tune appointment schedule and staff deployment

19. RESULTS | over 5% flow improvement is achievable
© 2020 Care IQ Group B.V.
Kaizen events
10-20% workflow improvement;
Yes, we can experience!
Performance Monitor
Accurate view of operations;
Now I can track what’s going on!
Schedule Optimizer
5% extra capacity available;
less need for fire fighting
Over 5% improvement in patient flow is well achievable,
as demonstrated in more than 60 Kaizen events