The document discusses how the New Zealand Ministry of Health used Salesforce to enable its COVID-19 response. It lists several key Salesforce applications developed including the National Screening Solution, COVID Center for Adverse Reactions Monitoring, National Contact Tracing Solution, National Border System, COVID Immunization Register, National Immunization Booking System, and COVID Immunization Consumer Support. It provides timelines of when these applications were launched and future initiatives. The document concludes with some key statistics on the usage and impact of the COVID response applications.
Digital Transformation of Healthcare amid COVID-19 Pandemic.pdfShelly Megan
The COVID-19 pandemic led to the digitalization of the healthcare sector, primarily influencing the remote working capabilities and user experience. Digitalization of healthcare fastened the diagnosis, enabling faster and better treatment. Tele medicine has proved to be very beneficial. The digital supply chain management solution is another significant advancement. These digital advancements will have a long-term impact on the healthcare system, boosting the user experience and affordability.
Salesforce vaccine cloud for healthcare authoritiesKaty Slemon
Know about the Salesforce Vaccine Cloud concept, its valuable features, and how it functions for healthcare professionals. And do let us know if we missed something, we would love to hear from you.
Building Digital Strategy Roadmap For Digital Transformation Complete DeckSlideTeam
Digital strategy roadmap is a blueprint for aligning business goals with your digital strategy. It shows how the company plans to embrace digital technologies to grow business and create better customer experience in the long term. Creating a digital strategy roadmap is not simply listing out key digital initiatives and giving them a tentative timeline. It follows an extensive research process which starts with Digital Review. It starts with uncovering consumer insights and market insights. One then develops Digital Strategy keeping in mind the digital goals and key initiatives in the short and long term. The third step in this process is Digital Planning which involves setting realistic time frame for implementing digital initiatives. The final steps involve setting KPIs for measuring the success of digital strategy. Taking the healthcare sector as a case study, our researchers have outlined the digital landscape of the industry and showed key digital strategies a healthcare provider wishes to implement for digital transformation. https://bit.ly/3bL7TlW
Digital Transformation of Healthcare amid COVID-19 Pandemic.pdfShelly Megan
The COVID-19 pandemic led to the digitalization of the healthcare sector, primarily influencing the remote working capabilities and user experience. Digitalization of healthcare fastened the diagnosis, enabling faster and better treatment. Tele medicine has proved to be very beneficial. The digital supply chain management solution is another significant advancement. These digital advancements will have a long-term impact on the healthcare system, boosting the user experience and affordability.
Salesforce vaccine cloud for healthcare authoritiesKaty Slemon
Know about the Salesforce Vaccine Cloud concept, its valuable features, and how it functions for healthcare professionals. And do let us know if we missed something, we would love to hear from you.
Building Digital Strategy Roadmap For Digital Transformation Complete DeckSlideTeam
Digital strategy roadmap is a blueprint for aligning business goals with your digital strategy. It shows how the company plans to embrace digital technologies to grow business and create better customer experience in the long term. Creating a digital strategy roadmap is not simply listing out key digital initiatives and giving them a tentative timeline. It follows an extensive research process which starts with Digital Review. It starts with uncovering consumer insights and market insights. One then develops Digital Strategy keeping in mind the digital goals and key initiatives in the short and long term. The third step in this process is Digital Planning which involves setting realistic time frame for implementing digital initiatives. The final steps involve setting KPIs for measuring the success of digital strategy. Taking the healthcare sector as a case study, our researchers have outlined the digital landscape of the industry and showed key digital strategies a healthcare provider wishes to implement for digital transformation. https://bit.ly/3bL7TlW
When the pandemic happened, this prominent healthcare provider from the Tri-State area couldn’t rely on their painfully slow and inflexible systems to create meaningful customer experiences. They partnered with TVS Next to rapidly modernize their systems and increase their appointment booking capability by 2000%, winning the hearts of the community they served.
Healthcare Software Development ServicesFatima45722
we delve into the dynamic realm of Healthcare Software Development Services. Explore groundbreaking strategies, industry insights, and expert tips to unlock unparalleled success. Whether you're a seasoned professional or a budding entrepreneur, this guide is your key to prosperity.
Connected Healthcare - New PerspectiveSomenath Nag
An IDC source says, the healthcare industry is one of the highest-ranked industries for year-over-year growth and five-year compound annual growth rates with a worldwide average of 7.0% growth for FY12 in software.
There has been a significant investment in the form of health modernization and stimulus funding to leverage technology to cut down rising healthcare costs.
This presentation discusses the concepts of connected healthcare and how it will change the Healthcare Industry.
VIOS, Inc is a US-incorporated software development firm with healthtech domain expertise in telemedicine infrastructure development.
This slide deck presentation was made to promote unique investment opportunities to the Hong Kong Health Authority to design and develop their population-wide telehealth capacity.
Keeping up with tech trends can be difficult, especially when it comes to healthcare — an industry that’s fast-evolving, notoriously complex, and shouldering an ever higher demand — but it is crucial.
Here’s an overview of the tech trends that are having the greatest impact on small to mid-sized practices, along with input from Staples Business Advantage Director of Healthcare Technology, James Clarke, on the importance of keeping pace.
From remote patient monitoring to antimicrobial devices, discover the technology that’s helping practices meet a wider range of patient needs, boost efficiency and improve the overall quality of care for patients.
Delivering Quality Through eHealth and Information TechnologyNHSScotlandEvent
Using information to improve the quality of care is becoming increasingly important. This session will highlight how the new eHealth Strategy links to the quality agenda and the benefits and successes of three innovative eHealth tools.
HIMMSEurope2019 - Anytime anywhere, for everyone healthRachel De Sain
Codesain CEO Rachel de Sain presented at the 2019 HIMMSEurope conference held in Helsinki in June. She shared information about the Australian Digital Health Journey and reminded us that we need to ensure the investment in transforming the health sector through digital to achieve anytime anywhere health ensures its for everyone. We can and should also look at this transformation as an opportunity to not only achieve the quadruple aim, but extend that to fuel innovation and new growth for the economy.
Copy of the slides presented by Matt Robison to the SFWelly Salesforce user group community on May 2 2024. The audience was truly international with attendees from at least 4 different countries joining online.
Matt is an expert in data cloud and this was a brilliant session.
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Similar to Ministry of Health / Health NZ Public Health response to Covid using Salesforce
When the pandemic happened, this prominent healthcare provider from the Tri-State area couldn’t rely on their painfully slow and inflexible systems to create meaningful customer experiences. They partnered with TVS Next to rapidly modernize their systems and increase their appointment booking capability by 2000%, winning the hearts of the community they served.
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we delve into the dynamic realm of Healthcare Software Development Services. Explore groundbreaking strategies, industry insights, and expert tips to unlock unparalleled success. Whether you're a seasoned professional or a budding entrepreneur, this guide is your key to prosperity.
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An IDC source says, the healthcare industry is one of the highest-ranked industries for year-over-year growth and five-year compound annual growth rates with a worldwide average of 7.0% growth for FY12 in software.
There has been a significant investment in the form of health modernization and stimulus funding to leverage technology to cut down rising healthcare costs.
This presentation discusses the concepts of connected healthcare and how it will change the Healthcare Industry.
VIOS, Inc is a US-incorporated software development firm with healthtech domain expertise in telemedicine infrastructure development.
This slide deck presentation was made to promote unique investment opportunities to the Hong Kong Health Authority to design and develop their population-wide telehealth capacity.
Keeping up with tech trends can be difficult, especially when it comes to healthcare — an industry that’s fast-evolving, notoriously complex, and shouldering an ever higher demand — but it is crucial.
Here’s an overview of the tech trends that are having the greatest impact on small to mid-sized practices, along with input from Staples Business Advantage Director of Healthcare Technology, James Clarke, on the importance of keeping pace.
From remote patient monitoring to antimicrobial devices, discover the technology that’s helping practices meet a wider range of patient needs, boost efficiency and improve the overall quality of care for patients.
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Codesain CEO Rachel de Sain presented at the 2019 HIMMSEurope conference held in Helsinki in June. She shared information about the Australian Digital Health Journey and reminded us that we need to ensure the investment in transforming the health sector through digital to achieve anytime anywhere health ensures its for everyone. We can and should also look at this transformation as an opportunity to not only achieve the quadruple aim, but extend that to fuel innovation and new growth for the economy.
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Matt is an expert in data cloud and this was a brilliant session.
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slide deck from Stepehen Stanley, presenting his wonderfully curated highlights of the recent Spring 24 Salesforce release. This was presented to the virtual meeting of the SFWelly Salesforce wellington trailblazer community group.
Stephen Stanley of the Good Cloud team presents his version of the Salesforce Winter 24 release highlights, to the SFWelly trailblazer community, October 2023.
The slide deck from Eva Sherwood of Deloitte shared with the SFWelly Salesforce user group in Wellington September 2033. Focused on Dreamforce highlights.
31 May 2023 - Mark Barcham from Merkle Aotearoa presented to the SFWelly - Salesforce Wellington trailblazer community user group on the importance of backing up your Salesforce data and choosing the correct solution for your company. One size does not fit all!
6 July 2023 - Stephen Stanley presented a fantasic summary of his opinion of the best features of the Salesforce Summer 23 release. This included some demos. He covered such features as permission sets, retirement (mostly) of profiles, dynamic forms, flows, new report and dashboard features as well as the best new stuff for sales and service cloud.
This is the slide deck for the virtual presentation devops for admins by David Smith, presented to the Salesforce Welly / Salesforce Wellington community user group, Wednesday April 26, 2023. It was a reprisal of David's session at Kiwi Dreaming in March. Content includes devops tools including Copado Essentials, Salesforce devops center. Also included at the end are some reflections from David around TrailblazerDX which he attended in March.
Emily McCowan (Hay) is a recently certified Salesforce CTA. This slide deck is a reflection of her journey, with some useful links to material that will help others study for the certified technical architect exam too. It's not for the faint hearted and requires a great deal of support from friends, family and employer.
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Stephen Stanley's very popular presentation of the latest Salesforce release - Spring 23. Includes all his personal favourites.
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Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
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The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
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4. Demo
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Orchestrator execution result
Defect reporting
SAP heatmap example with demo
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2. National Screening Solution (NSS)
The free National Bowel Screening Programme
(NBSP) is for men and women aged 60 to 74. It
saves lives by detecting bowel cancer early,
when it can often be successfully treated.
COVID Center for Adverse Reactions
Monitoring (CARM & PVSC)
Solution to track any adverse reactions the public
may have encountered following Covid
vaccination. Includes a survey or Post Vaccine
Symptom Check (PVSC) for active monitoring.
Health professionals can submit details about
adverse events via the Adverse Event Following
Immunisation [AEFI] form
National Contact Tracing
Solution (NCTS)
Identification of cases, exposure event
investigation, the actual contact tracing,
the follow-up and monitoring of
self-isolation.
National Border System (NBS) &
Border Workforce Testing (BWT)
NBS manages international travellers (by air or sea)
arriving into New Zealand and providing screening, triage,
facility allocation, and health management capabilities.
BWTR is a government mandated compliance monitoring
application. It provides visibility to employers on their
workforce vaccination and testing requirements and
performance.
Covid Immunisation Register (CIR)
Administration of COVID-19 vaccines including inventory
& distribution, payments, early vaccine access, and
consumer support. Covid Immunisation Register (CIR) to
manage end-to-end Covid immunisation service from
reception to vaccine administration. Includes support for
multiple vaccines and dosage indications with linkages to
Inventory, Booking service, Providers, Site and Facilities
and immunisation notifications to primary care.
National Immunisation Booking
System (NIBS)
Provides booking administration
capabilities and acts as source of truth for
Facility Capacity, Bookings and Attendance
records.
2020 2021
NSS COVID NIBS
COVID Immunisation Consumer Support
(CICS)
CRM focused on supporting telehealth and operational
teams deliver health services. Provides a common,
shared view of consumer data and interactions so teams
can help people make bookings, get vaccinated, get their
vaccination certificates and any other Covid support they
need. Launched in May 2021 for Whakarongorau (the
National Call Centre) and has been rolled out to other
areas who support the NZ public - such as DHBs, MOH’s
Whanganui Contact Centre
CARM
COVID
BDR CICS
CRMA
Salesforce Covid App Timeline
4. Health Sector Agreements and Payments
Health Sector Agreements and Payments
(HSAAP) Programme is to modernise and
future-proof the commissioning and payments
systems for publicly funded health and disability
services, currently managing over $10B of spend
annually.
MVP Dental Claims Sept 22
Cervical Screening
Cervical Screening Register will leverage the same
technology platform that was established as part of the
Bowel Screening Register. It will support pathways and
logistics management re: communication, prevention
testing and monitoring follow up actions.
Pharmacovigilance Transformation Programme
The Pharmacovigilance Transformation Programme is charged
with implementing a new strategic pharmacovigilance solution
delivering a best practice, digitally enabled, standards based
pharmacovigilance capability for NZ, replacing both the legacy
CARM and tactical Covid-CARM applications.
Initial release Dec 22
2022
Aotearoa Immunisation Register
Extend capabilities developed for covid vaccine
management into broader immunisation
programs for NZ population. The long-term vision
is to transition relevant product capability into the
Aotearoa Immunisation Register (AIR) (formerly
NIS)
Pop
Health
Sector Ops
NSS 2
AIR ISD
Part of AIR and ISD is a tool that allows
vaccine providers to view immunisation
history and record immunisation events.
First Release pre Dec 22
TODAY
Current Salesforce Initiatives
5. NBS
• 230,000 Returns to NZ through MIQ
• 4.4 Million meals served in MIQ
BMV
• >90% of Population went via
BookMyVaccine
• 8.3+ Million Bookings in the last 12
months
CIR
• 29,000 Vaccination Users
• 11.8 Million Vaccinations Recorded
CICS
• 5,386 Support Users
• 1.1 Million Inbound Calls,
• 1 Million Outbound Calls. INVENTORY
• 30,000 Orders
• 4% Wastage, compared to
30% Globally
NCTS
• 13,000 Close Contacts Recorded
• 922 cases of Covid have been
managed through NCTS
All Together, This
makes…
• ~ 50 Developers
• 33,840 Commits
• 96 LWC
• 713 Flows
• 895 Apex Classes
• 6250 Custom Fields
Covid in numbers
7. 300,000
200,000
100,000
Number
of
users
01-Jun-21 01-Sep-21 01-Feb-22 01-Jun-22
The timeline
The principals
The connections
Key statistics
90%
+
of bookings via
bookmyvaccine
1,500
+
Bookable
locations
10,000
+
Kiwis per
minute
8,300,000
+
Bookings in the last 12
months
The need
Enabling a coordinated nationwide vaccination rollout. Promoting Kiwis to self-serve their COVID-19 vaccination journey, while giving providers the ability to forecast upcoming demand.
An accessible solution,
generating high trust
Start to finish, a booking can be made
in under 3 minutes
Minimal personal information required, without authentication
required to manage an appointment
Serve all Kiwis through distributed
appointments across Aotearoa
10.5
h
Longest
release
7
7
Releases since
Mar-21
3000
+
Jira tickets
completed
1
h
Shortest
release
Project statistics
10. CRM Analytics (CRMA) is a Salesforce solution implemented by Davanti for
rapidly delivering contextual insights and predictions.
COVID
Org
Data Sync
(Batch 15min+)
Dataflows / Recipes
(Batch 15min+)
Datasets ( up to 2B rows
each/10B+ rows total)
Dashboards
Lenses
Stories
(Statistical Insights
+ ML Model)
Apps
Watchlists
Notifications
Components
Subscriptions
Model
Manager
CRM Analytics
Salesforce Core Bookings
Org
Ministry of Health
Salesforce
Platform
11. WHY CRM Analytics?
• Operational reporting of specific measures or data anomalies needing
attention
• Highlighting where additional assistance for individuals may be required
• Identification of scenario's for improvement or actions
Enables
data-driven
insights and
decision-making
• Data was required from multiple Salesforce Orgs with updates set up
periodically to match the reporting requirements. These ranged from every
15min to daily
• The data does not leave the MoH Salesforce ecosystem and every report
can be traced back to the specific record(s) in Salesforce in near real-time
Access to near real
time data from
multiple sources
• Multiple hierarchical layers of information more than three layers deep with
many “Sibling” child records needed for inputs and transformation
• Dynamic multipage dashboards with more than 120m records and
transformations
Standard reports &
Dashboards
limitations
• Policy changes required changes to dashboards with a few days notice for
different vaccine types, mandates, KPI’s, etc
• The tools, processes and resources allowed for a highly efficient DevOps
pipeline reducing time from concept to delivery
Speed of Delivery
for fast-changing
requirements
• Internal and external audiences based on sites and organisations needing
different views of the same data
• Restricted data not displayed and not accessible
Row level and
channel level
security
12. Examples of where CRMA contributed to the MOH Covid Response
What was the need? What was the approach? What was the outcome?
Border workforce vaccination Status,
testing results, and Attendance
required to be tracked and reported
to Ministers Daily
Border Health
Workers
Development of a dynamic CRMA
dashboard that was segmented by
type of worker and employers that
did not display any individual
information
Accurate reporting of vaccination
status and any data anomalies or
issues that could be rapidly followed
up and addressed with improved
performance
Detection of false / suspicious
bookings being used to disrupt the
national vaccination campaign.
Suspicious
Booking
Detection
Use of CRMA AI tools to score
bookings containing indicators of
suspicious content for review and
assessment.
Successful identification of problem
bookings allows pro-active follow up
and reduces downstream impact.
Optimise vaccination stocks while
reducing waste
Nationwide
Vaccination
Inventory
Management
CRMA Site level analytics comparing
inventory to appointments, with direct
visibility of vaccine stock orders..
Substantially reduced vaccine waste.
Tools to support vaccination sites
struggling to provide special
assistance and manage no-shows
Vaccination
Site Concierge
Reporting
Creation of a CRMA integrated
concierge dashboard that shows site
level appointments, contact
information and assistance
requirements
Streamlined vaccination
appointments, and proactive
rescheduling of special assistance
when appointments change.
Near real time update of MOH
websites and News outlet on the
number of vaccinations undertaken
on super Saturday
Super
Saturday
Use CRMA to Collect and
consolidate the information from the
Covid immunisation applications and
provide a breakdown of the numbers
via an API
Automated 15-20 minute updates
through the API to the MoH website
which could be accessed by the
public and the media
Nationwide demand for vaccinations
flooded the existing booking system
Nationwide
Site Booking
Capacity
Provide service centre with a
dynamic CRMA dashboard view of
site capacity, allowing efficient site
booking based on caller proximity.
Much more efficient management
and allocation of vaccination site
capacities across the country.