Quality Control Monitor permit auditors to assess accuracy of clients' documents required to receive housing acquired and processed by case managers.

1. Quality Control
Monitor
Jasmine Monquie Lewis
IT Department

2. Objective
Quality Control
Monitor
Assess the quality of client
documents processed by Housing
Specialist.

3. Case Manager Case Manager
Supervisor
Compliance Admin
Current QC Monitor

4. Users’ New Features
Housing Specialist
•Easily manage one’s info
•Modify designated errors
•View only their info on the reports
Auditors
•Easily manage one’s info
•Perform a QC Review
•Manage and assess Housing Specialists’ errors
•View all reports with simplified filtering
Admin
•Easily register, manage and search users
•Access the quality of Auditors’ QC Review
•Perform a QC Review
•View all reports with simplified filtering
•Manage and assess Auditors’ and Housing Specialists ’ errors

5. Displays the stats
of error
occurrences
during a time
frame
Unable to View
Due to Loading
Time
Displays each
outstanding Case
Manager’s error
by clients’ names.
Displays an
itemize record of
Case Managers’
errors by
individual clients.
Review
List
Error
Report
Statistical
Report
Staff
Report
Current QC Reports

6. Current QC Reports
Review List
Error Report
Statistical Report

7. 4
Reports
3
Reports
4 Reports  3 Reports

8. New QC Reports
Review List
Error Report
Statistical Report

9. New Quality Control Monitor

10. Current User Registration
 Access Control NOT Limited
◦ Case Manager came modify name and username

11. Current Supervisor Login
 Have a two
accounts with two
different login info
 Forced to Place
Staff behind name
to distinguish Staff
vs Supervisor