The document outlines the Global 8D Method, which is an eight-step problem solving process used to address issues. The steps include preparing, creating a team, defining the problem, developing interim corrective actions, determining root causes, developing permanent corrective actions, implementing solutions, and preventing recurrences.

1. The Global 8D Method

2. GLOBAL 8D METHOD FLOW DIAGRAM Escape Point D5 DEVELOP PCA D6 IMPLEMENT PCA D7 PREVENT RECURRENCE D8 RECOGNIZE CONTRIBUTION D0 PREPARE + ERA D1 CREATE TEAM D2 DEFINE PROBLEM D3 DEVELOP ICA D4 DEFINE ROOT CAUSE

3. GLOBAL 8D METHOD FLOW OF COUNTERMEASURES D3 Interim Corrective Action D5 Permanent Corrective Action D0 Emergency Response Action D7 PREVENT RECURRENCE

4. GLOBAL 8D METHOD TYPES OF COUNTERMEASURES D3 I C A D5 P C A D1 CREATE TEAM D2 DEFINE PROBLEM D4 DETERMINE ROOT CAUSE Escape Point D6 IMPLEMENT PCA D7 P R D8 RECOGNIZE CONTRIBUTION D0 E R A

5. GLOBAL 8D METHOD TEN ACTION VERBS D0 PREPARE + D1 CREATE D2 DEFINE D3 DEVELOP D4 DETERMINE D5 DEVELOP D6 IMPLEMENT D7 PREVENT D8 RECOGNIZE

6. GLOBAL 8D METHOD THE MANAGEMENT CYCLE & THE OTHER TWO VERBS IMPLEMENT STUDY EVALUATE VERIFY VALIDATE PLAN DO CHECK ACT