The document summarizes discussions from two online engagement groups about public services and digital public services/sustainability. On the public services platform, the most discussed and active topics were about enabling citizen co-creation of public services and cross-border public services. On Twitter, the most retweeted posts were about a project enabling cross-border authentication and recognizing that inclusion and social values are important for public services. The digital public services group discussed challenges around building EU and local actions, benefiting from other innovations, and leveraging cross-border services. Recommended actions included opening data, setting innovation prizes, and encouraging standards and sharing of best practices.

2. Headlines from the group ”Public services”
Key data on online engagement: platform
On platform: 44 members, 26 discussions, 108 comments
Most discussed: Most active:
More EU action to enable citizens co-creating public Fergal Marrinan
services? 47
Cross-border public services: Did you know? 8 Thierry Nabeth
Secure Boot and European Directive 6 Eusebio F. Giandomenico
eGovernment crossborder services 5
Accessibility and digital public services 4 Stephan Engberg
Paul Nash

3. Key data on online engagement: twitter
Most Most active
RT

4. Wordcloud overall discussion

5. Headlines from the group ”Digital Public Services and Sustainability”
Purpose of this Group “Ideas for sustainable digital services in Europe”
Challenges
i. Building EU actions and getting the message to the local level
ii.Benefitting from other innovations
iii.Leveraging cross-border services and national actions

6. i. Challenge: Building EU actions and local level capacity
Actions recommended
• Opening up data – creating lists of data to be opened
• Setting up prizes for best initiatives
• Encourage bottom up innovations through enabling frameworks: stimulates
growth
• Broaden out large scale projects to enable more actors to get involved
• Try to encourage more use of existing platforms (multilinguality?)
Highlighted quotes
Miguel Alvarez @Miguel-Alvarez
“Thanks to STORK…strong and secure cross-border authentication is now available for
millions of European users”

7. Challenge: Benefitting from other innovations
Actions recommended
• Initiatives in other areas (broadband, open data, etc.) are necessary drivers for
digital public services too.
• Inclusion is a central issue: „digital by default‟ should become the „new normal‟
• The social economy is a central issue for public authorities; recognise that values
other than efficiency are important also for public services.
Highlighted quotes
Stefan Engberg @engberg
Without Empowerment and real openness […], the system will [lead to] one of two
unacceptable consequences - higher taxes or constant erosion of quality

8. Challenge: Leveraging cross-border services and (sub-)national actions
Actions recommended
• Encourage greater sharing and development of standards for public authority
transactions across the EU
• Build upon (and compile, if not coordinate) the massive amounts of (sub-
)national activities taking place in field of digital public services
• Promote best practices and successful stories from various countries and
regions
Highlighted quotes
Marten Glavis @glavistock
Reuse is key.