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PROVIDER RISK
READINESS REPORT
June 2019
Lead. Solve. Grow.
2 2019 Navigant Risk Readiness Report
Overview
112 From Hospitals
58 From Health Systems
Respondents
104 Finance VPs, Directors, or Supervisors
66 C-level
3 2019 Navigant Risk Readiness Report
Q. Does your organization currently have the capabilities needed
to support increased levels of risk?
27.8%
72.2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
No Yes
of respondents believe their
organizations currently have
the capabilities needed to
support increased levels of risk.
72%
81% vs. 68%
More health system than stand-alone
hospital respondents believe their organizations
are prepared to take on additional risk respondents.
4 2019 Navigant Risk Readiness Report
Q. Is your organization planning to assume additional risk (Ex: Medicare
Advantage, Medicare/commercial ACOs) in the next 1-3 years?
Of those executives believing their organizations are
prepared to take on additional risk:
28.1%
71.9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
No Yes
say they’re planning to assume more
risk in the next 1-3 years.72%
86% vs. 68%
More health system than stand-alone
hospital respondents say they’re planning to
assume additional risk in the next 1-3 years.
Lack of local market demand
was cited by more than half of those not
planning to take on additional risk.
56%
5 2019 Navigant Risk Readiness Report
Q. Through which model(s) is your organization planning to assume additional
risk in the next 1-3 years? (Select all that apply.)
64.2%
56.7%
50.7%
0%
10%
20%
30%
40%
50%
60%
70%
Commercial
payer value-
based contacting
Medicare
value-based
contracting
Medicare
Advantage
of respondents predict commercial
payer contracting models.64%
of respondents predict Medicare
contracting models.57%
75% vs. 58%
More health system than stand-alone
hospital respondents predict an increase in
commercial payer models.
51%
of respondents predict Medicare
Advantage.
6 2019 Navigant Risk Readiness Report
34% vs. 21%
More health system than stand-alone
hospital respondents say their organizations
are already part of PSHP.
Q. What are your organization’s plans related to launching or partnering
on a provider-sponsored health plan?
56.0%
25.0%
15.0%
4.0%
0%
10%
20%
30%
40%
50%
60%
No plans for
PSHP launch or
partnership
Already a part
of a PSHP
Plan to launch/
partner in the
next 1-3 years
Plan to launch
in 3+ years
of respondents say their
organizations are already part
of or plan to launch a PSHP.
44%
7 2019 Navigant Risk Readiness Report
Q. In what areas are you planning to increase investments (financial, labor)
to enhance payer collaboration and support increasing levels of risk?
(Select all that apply.)
62.1%
56.9% 56.0%
29.3%
6.9%
0%
10%
20%
30%
40%
50%
60%
70%
Technological
capabilities
Physician
engagement
Member
engagement
Outsourced
capabilities
services
Other
of respondents suggested increasing
investments in IT capabilities.
62%
of respondents suggested increasing
investments in physician
engagement.
57%
of respondents suggested increasing
investments in member
engagement.
56%
8 2019 Navigant Risk Readiness Report
Q. What is your top challenge with maintaining risk-based capabilities?
41.8%
23.1%
22.0%
13.2%
0%
10%
20%
30%
40%
50%
Operational
processes
Scale Reporting
insights
Data
integrity
of respondents cited operational
processes (contract execution,
care coordination/ management) as
the top challenge per maintaining
risk-based capabilities.
42%
28% vs. 15%
Almost twice as many stand-alone hospital
than health system respondents cited scale as
the top challenge.
9 2019 Navigant Risk Readiness Report
Strategies for FFS and Value-Based Growth
Providers will inevitably continue to operate in a market primarily driven by fee-for-service (FFS)
payments, but the path forward does not have to be an either/or scenario.
Provider Strategies for FFS and Value-Based Revenue and Margin Growth
Engage physicians to drive
clinical standardization through a
Hospital Quality and Efficiency
Program, a contract between a health
system and an ACO or clinically
integrated network.
Focus cost reduction on
more discrete areas, such as
post-acute care, pharmacy care, and
management of high-risk patients.
Emphasize in-network
customer keepage by building
tight provider network relationships
through IT connectivity, a shared referral
management infrastructure, and common
standards for access, quality, and cost.
10 2019 Navigant Risk Readiness Report
“With most health systems anticipating continued
downward pressure on margins, accepting risk can
represent a lever for revenue growth - as long as
providers clarify internal accountabilities and commit
enough of their resources to risk. These results show
the value-based movement may be coming full circle,
and this time providers will benefit from previous
experiences in designing their approach.”
RICHARD BAJNER
Navigant Managing Director
and Healthcare Value
Transformation Practice Leader
11 2019 Navigant Risk Readiness Report
“Sharing risk must be a collaborative pursuit between
payers and providers. It’s clear that providers have
built the capabilities needed to support enhanced
levels of risk and are planning to increase their risk
assumption in the near future. Both entities need to
partner more closely to lessen the gap between the
supply of and the demand for risk arrangements in
markets nationwide.”
KAI TSAI
Managing Director, Navigant
12 2019 Navigant Risk Readiness Report
ABOUT NAVIGANT
Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take
control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and
an enterprising approach to help clients build, manage, and/or protect their business interests. With a focus on
markets and clients facing transformational change and significant regulatory or legal pressures, the firm primarily
serves clients in the healthcare, energy, and financial services industries. Across a range of advisory, consulting,
outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints
opportunities and delivers powerful results. More information about Navigant can be found at navigant.com.
healthcare@navigant.com
linkedin.com/company/navigant-healthcare
twitter.com/naviganthealth

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Provider Risk Readiness Report - Navigant/HFMA Survey

  • 1. PROVIDER RISK READINESS REPORT June 2019 Lead. Solve. Grow.
  • 2. 2 2019 Navigant Risk Readiness Report Overview 112 From Hospitals 58 From Health Systems Respondents 104 Finance VPs, Directors, or Supervisors 66 C-level
  • 3. 3 2019 Navigant Risk Readiness Report Q. Does your organization currently have the capabilities needed to support increased levels of risk? 27.8% 72.2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% No Yes of respondents believe their organizations currently have the capabilities needed to support increased levels of risk. 72% 81% vs. 68% More health system than stand-alone hospital respondents believe their organizations are prepared to take on additional risk respondents.
  • 4. 4 2019 Navigant Risk Readiness Report Q. Is your organization planning to assume additional risk (Ex: Medicare Advantage, Medicare/commercial ACOs) in the next 1-3 years? Of those executives believing their organizations are prepared to take on additional risk: 28.1% 71.9% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% No Yes say they’re planning to assume more risk in the next 1-3 years.72% 86% vs. 68% More health system than stand-alone hospital respondents say they’re planning to assume additional risk in the next 1-3 years. Lack of local market demand was cited by more than half of those not planning to take on additional risk. 56%
  • 5. 5 2019 Navigant Risk Readiness Report Q. Through which model(s) is your organization planning to assume additional risk in the next 1-3 years? (Select all that apply.) 64.2% 56.7% 50.7% 0% 10% 20% 30% 40% 50% 60% 70% Commercial payer value- based contacting Medicare value-based contracting Medicare Advantage of respondents predict commercial payer contracting models.64% of respondents predict Medicare contracting models.57% 75% vs. 58% More health system than stand-alone hospital respondents predict an increase in commercial payer models. 51% of respondents predict Medicare Advantage.
  • 6. 6 2019 Navigant Risk Readiness Report 34% vs. 21% More health system than stand-alone hospital respondents say their organizations are already part of PSHP. Q. What are your organization’s plans related to launching or partnering on a provider-sponsored health plan? 56.0% 25.0% 15.0% 4.0% 0% 10% 20% 30% 40% 50% 60% No plans for PSHP launch or partnership Already a part of a PSHP Plan to launch/ partner in the next 1-3 years Plan to launch in 3+ years of respondents say their organizations are already part of or plan to launch a PSHP. 44%
  • 7. 7 2019 Navigant Risk Readiness Report Q. In what areas are you planning to increase investments (financial, labor) to enhance payer collaboration and support increasing levels of risk? (Select all that apply.) 62.1% 56.9% 56.0% 29.3% 6.9% 0% 10% 20% 30% 40% 50% 60% 70% Technological capabilities Physician engagement Member engagement Outsourced capabilities services Other of respondents suggested increasing investments in IT capabilities. 62% of respondents suggested increasing investments in physician engagement. 57% of respondents suggested increasing investments in member engagement. 56%
  • 8. 8 2019 Navigant Risk Readiness Report Q. What is your top challenge with maintaining risk-based capabilities? 41.8% 23.1% 22.0% 13.2% 0% 10% 20% 30% 40% 50% Operational processes Scale Reporting insights Data integrity of respondents cited operational processes (contract execution, care coordination/ management) as the top challenge per maintaining risk-based capabilities. 42% 28% vs. 15% Almost twice as many stand-alone hospital than health system respondents cited scale as the top challenge.
  • 9. 9 2019 Navigant Risk Readiness Report Strategies for FFS and Value-Based Growth Providers will inevitably continue to operate in a market primarily driven by fee-for-service (FFS) payments, but the path forward does not have to be an either/or scenario. Provider Strategies for FFS and Value-Based Revenue and Margin Growth Engage physicians to drive clinical standardization through a Hospital Quality and Efficiency Program, a contract between a health system and an ACO or clinically integrated network. Focus cost reduction on more discrete areas, such as post-acute care, pharmacy care, and management of high-risk patients. Emphasize in-network customer keepage by building tight provider network relationships through IT connectivity, a shared referral management infrastructure, and common standards for access, quality, and cost.
  • 10. 10 2019 Navigant Risk Readiness Report “With most health systems anticipating continued downward pressure on margins, accepting risk can represent a lever for revenue growth - as long as providers clarify internal accountabilities and commit enough of their resources to risk. These results show the value-based movement may be coming full circle, and this time providers will benefit from previous experiences in designing their approach.” RICHARD BAJNER Navigant Managing Director and Healthcare Value Transformation Practice Leader
  • 11. 11 2019 Navigant Risk Readiness Report “Sharing risk must be a collaborative pursuit between payers and providers. It’s clear that providers have built the capabilities needed to support enhanced levels of risk and are planning to increase their risk assumption in the near future. Both entities need to partner more closely to lessen the gap between the supply of and the demand for risk arrangements in markets nationwide.” KAI TSAI Managing Director, Navigant
  • 12. 12 2019 Navigant Risk Readiness Report ABOUT NAVIGANT Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage, and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the firm primarily serves clients in the healthcare, energy, and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at navigant.com. healthcare@navigant.com linkedin.com/company/navigant-healthcare twitter.com/naviganthealth