This document is a project report submitted for a Bachelor of Commerce degree. It examines employee satisfaction at Ebenezer Printpack (P) Ltd in Thrissur, Kerala. The report includes an introduction discussing the importance of human resources and employee satisfaction to organizational success. It also outlines the objectives, research methodology, and limitations of the study. The report contains literature review, data analysis and interpretation, findings, suggestions, and a conclusion regarding levels of satisfaction among employees at Ebenezer Printpack. Tables and figures present survey results on various factors influencing job satisfaction.
A project report submitted to Amrita Vishwa Vidyapeetham in partial fulfillment of the award of degree of Bachelor of Business Management
Topic : A STUDY ON JOB SATISFACTION OF EMPLOYEES AT PALM FIBRE (INDIA) PRIVATE LIMITED PATHIRAPALLY, ALAPPUZHA
Period : 1st June 2012 to 30th June 2012
A Study on “Job Satisfaction of Employees” was conducted in Cube Engitech Consultant Pvt. Ltd. The Primary objective of this research was to find the level of satisfaction of employees in the organization. The study was done as a part of descriptive research. Convenience sampling technique was used for selecting the sample. The primary data was collected by the means of a questionnaire. The secondary data was poised from the company records and websites. A structured questionnaire was circulated within fifty employees and the data collected was based on the same. Chi-square test and Likert scale method was used to analyze the data. Supreme care has been taken from the beginning of the preparation of the questionnaire up to the analysis, findings and suggestions. The analysis conducted lead to the conclusion that majority of the employees are satisfied. Dissatisfaction with locus to some of the factors was also reported. It was also found that dissatisfaction among employees will adversely affect the work performance and productivity of the organization. Valuable suggestions and recommendations are also made to the company for the better prospects based on the results derived.
Project Report on Performance Appraisal System and Effectiveness in Flora Hot...PS NEEMISH
The study covers employees of Flora Hotel Cochin.
A survey was conducted for information about the performance appraisal
system that was used in the company.
The study focuses on type, effectiveness and employee attitude of the
appraisal system.
To help management plan future development and growth.
The sample size of 50 employees was selected at random from all
departments.
The Field of Human Resource Management is developing very fast and every department of Human activity is realizing it’s important in the smooth functioning of the organization. Innovative techniques are developed to improve the culture at workplace so that the employees are motivated to give in their best to the organization as also to attain job satisfaction. Hence, it important implements the latest human resource practices in the organization.
The Latest Techniques in the field of Human Resource Development are Employees for Lease, Moon Lighting by Employees, Dual Career Group, Work Life Balance (flexi time & flexi work), Training & Development, Management Participation in Employees’ organization, Employee’s Proxy, Human Resources Accounting, Organizational Politics, Exit Policy & Practice, etc.
This project is about WORK LIFE BALANCE. A latest technique in the field of a human resource. To see how the organization is adopting the new trends in the HR field.
A project study report on the training undertaken at Aerial Telecom Solutions titled ' Employee Engagement at Aerial Telecom.' - QUESTIONNAIRE BASED STUDY
EMPLOYEES TRAINING AND DEVELOPMENT ( With special reference to selected Sunda...ksanjai333
“There is nothing training cannot do. Nothing is above its reach. It can turn
bad morals to good; it can destroy bad principles and recreate good ones; it
can lift men to angel-ship.” -Mark Twain Training is the most important
activity, which plays an important role in the development of human
resources. To put the right man at the right place with the trained personnel
has become essential in today’s globalized market. No organisation has a
choice on whether or not to develop employees. Nowadays training has
become an important function of Human Resource Management. Human
Resources are the lifeblood of any organization. Only through well-trained
personnel, can an organization achieve its goals. Human Resource
Management refers to the policies, practices and systems that influence
employees’ behaviour, attitudes, and performance. Human resource practices
play a key role in attracting, motivating, rewarding and retaining employees.
Other human resource management practices include recruiting employees,
selecting employees, designing work, compensating employees and
developing good employer-employee relations. The importance placed on
‘Training’ is great on comparison to other human resource management
practices.
A project report submitted to Amrita Vishwa Vidyapeetham in partial fulfillment of the award of degree of Bachelor of Business Management
Topic : A STUDY ON JOB SATISFACTION OF EMPLOYEES AT PALM FIBRE (INDIA) PRIVATE LIMITED PATHIRAPALLY, ALAPPUZHA
Period : 1st June 2012 to 30th June 2012
A Study on “Job Satisfaction of Employees” was conducted in Cube Engitech Consultant Pvt. Ltd. The Primary objective of this research was to find the level of satisfaction of employees in the organization. The study was done as a part of descriptive research. Convenience sampling technique was used for selecting the sample. The primary data was collected by the means of a questionnaire. The secondary data was poised from the company records and websites. A structured questionnaire was circulated within fifty employees and the data collected was based on the same. Chi-square test and Likert scale method was used to analyze the data. Supreme care has been taken from the beginning of the preparation of the questionnaire up to the analysis, findings and suggestions. The analysis conducted lead to the conclusion that majority of the employees are satisfied. Dissatisfaction with locus to some of the factors was also reported. It was also found that dissatisfaction among employees will adversely affect the work performance and productivity of the organization. Valuable suggestions and recommendations are also made to the company for the better prospects based on the results derived.
Project Report on Performance Appraisal System and Effectiveness in Flora Hot...PS NEEMISH
The study covers employees of Flora Hotel Cochin.
A survey was conducted for information about the performance appraisal
system that was used in the company.
The study focuses on type, effectiveness and employee attitude of the
appraisal system.
To help management plan future development and growth.
The sample size of 50 employees was selected at random from all
departments.
The Field of Human Resource Management is developing very fast and every department of Human activity is realizing it’s important in the smooth functioning of the organization. Innovative techniques are developed to improve the culture at workplace so that the employees are motivated to give in their best to the organization as also to attain job satisfaction. Hence, it important implements the latest human resource practices in the organization.
The Latest Techniques in the field of Human Resource Development are Employees for Lease, Moon Lighting by Employees, Dual Career Group, Work Life Balance (flexi time & flexi work), Training & Development, Management Participation in Employees’ organization, Employee’s Proxy, Human Resources Accounting, Organizational Politics, Exit Policy & Practice, etc.
This project is about WORK LIFE BALANCE. A latest technique in the field of a human resource. To see how the organization is adopting the new trends in the HR field.
A project study report on the training undertaken at Aerial Telecom Solutions titled ' Employee Engagement at Aerial Telecom.' - QUESTIONNAIRE BASED STUDY
EMPLOYEES TRAINING AND DEVELOPMENT ( With special reference to selected Sunda...ksanjai333
“There is nothing training cannot do. Nothing is above its reach. It can turn
bad morals to good; it can destroy bad principles and recreate good ones; it
can lift men to angel-ship.” -Mark Twain Training is the most important
activity, which plays an important role in the development of human
resources. To put the right man at the right place with the trained personnel
has become essential in today’s globalized market. No organisation has a
choice on whether or not to develop employees. Nowadays training has
become an important function of Human Resource Management. Human
Resources are the lifeblood of any organization. Only through well-trained
personnel, can an organization achieve its goals. Human Resource
Management refers to the policies, practices and systems that influence
employees’ behaviour, attitudes, and performance. Human resource practices
play a key role in attracting, motivating, rewarding and retaining employees.
Other human resource management practices include recruiting employees,
selecting employees, designing work, compensating employees and
developing good employer-employee relations. The importance placed on
‘Training’ is great on comparison to other human resource management
practices.
Employee Absenteeism in Rane TRW Steering SystemsLogesh waran
A detailed study on the primary issues faced by all the organisations, Which includes the employees absence along with the interest level of the employees towards the company and how the company tries to solve this issues in a timely manner.
EMPLOYEES JOB SATISFACTION ( With special reference to selected Sundaram Ind...ksanjai333
A satisfied workforce has greater potential to drive productivity and
efficiency while leading to greater employee retention. Improving employee
satisfaction means more than just monetary compensation—it requires the
improvement of various factors that impact a person's overall well-being,
engagement, and motivation.
Job satisfaction happens when employees feel like they have a stable
job, room to grow in their career, and a good mix between work and personal
life. This means that the employee is happy at work because the work meets
the person's standards.
Examples include showing a strong sense of purpose and leadership,
a desire to be challenged, and commitment to improve performance and
workplace results. They are the engine of a company, and their performance is
proof of this. Satisfied workers are merely content with their jobs and the
status quo.
Employee satisfaction definition is a term that is used to describe if
employees are happy and fulfilling their desires and needs at work. The
crucial factor with employee satisfaction is that satisfied employees must do
the job and make the contributions that the employer needs.
A study on the attitude of graduated youths towards entrepreneurshipVAIRAKUMAR R
Entrepreneurship is the development of a business from the ground up — coming up with an idea and turning it into a profitable business. But while the definition of entrepreneurship may be simple, its execution is much more difficult. "Entrepreneurship is the journey of opportunity exploration and risk management to create value for profit and/or social good. Gottlieb said that an entrepreneur is someone who can take any idea, whether it be a product and/or service, and have the skill set, will and courage to take extreme risk to do whatever it takes to turn that concept into reality and not only bring it to market, but make it a viable product and/or service that people want or need. Entrepreneurship has become an everyday buzzword. Policymakers, economists, academics and even university students are talking about it. Seminars, conferences and workshops are being organized every year across the world which emphasized on the importance of entrepreneurship to country, society as well as individual This, in turn, has increasingly made entrepreneurship emerged as one of the most popular research domain in academic circles to study on the importance and contributions of entrepreneurship (Lee, Chang et al. 2005)[10].Courses in entrepreneurship are also becoming a popular at college and university levels (Brown 1999)[11]. Although there are no specific traits of an entrepreneur but there are certain characteristics that most successful entrepreneurs possess, Ability to plan
• Communication Skills
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• Basic Management Skills
• Interpersonal Skills
• Leadership Skills
Successful entrepreneurs are those who always learn from their failures; who always tried to solve problems; tried to strength their weakness and make sure that this is what we actually want. They are the risk taker and it is the prime motive that should be developed in the students. Students are the forth comer who can become an entrepreneur.
By this study we trying to know the attitude of graduated youths towards entrepreneurship, who completed their graduation and post-graduation in different groups. So I collected the data from 107 graduated and post graduated youths in different discipline such as Management, Commerce, Science, Engineering and other disciplines in Idukki District.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
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It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
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Sectors of the Indian Economy - Class 10 Study Notes pdf
Project Report On Employee Satisfaction
1. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 1 Department Of Commerce
PROJECT REPORT
ON
A STUDY OF EMPLOYEES SATISFACTION WITH SPECIAL
REFERENCE TO EBENEZER PRINTPACK (P) LTD,
THRISSUR
Project report submitted in partial fulfillment of the requirements for the award of
degree of
BACHELOR OF COMMERCE
UNIVERSITY OF CALICUT
Submitted by
DILBAR MUBARAK V.A
REG.NO: THAOBCM148
Under the guidance of
Ms. SANITHA.B.VINCENT
Assistant Professor
DEPARTMENT OF COMMERCE
ST. THOMAS’ COLLEGE (AUTONOMOUS)
THRISSUR
2014 - 2017
2. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 2 Department Of Commerce
3. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 3 Department Of Commerce
4. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 4 Department Of Commerce
DECLARATION
I, DILBAR MUBARAK V.A, do here by declare that this project entitled “A
STUDY OF EMPLOYEES SATISFACTION WITH SPECIAL REFERENCE
TO EBENEZER PRINTPACK (P) LTD, THRISSUR” is an authentic work done
by me under the guidance and supervision of Ms. SANITHA.B.VINCENT, Assistant
professor St. Thomas College, Jubilee Block Thrissur.
I further declare that this project report has been submitted by me for the Award of
my graduate degree of Bachelor of Commerce.
I also declare that this project report has not previously formed the basis for the award
of any degree, diploma, fellowship or other similar title of recognition of any
university.
Place : Thrissur
Date : 24 – 03 - 2017 DILBAR MUBARAK V.A
5. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 5 Department Of Commerce
ACKNOWLEDGEMENT
This project has not made possible through the direct and indirect Co-operation of various
individuals for whom I wish to express my sincere gratitude and heartfelt thanks.
First I would like to express my whole hearted thanks to God Almighty for blessing
throughout my life with a light that helped me to do this project in a better manner.
I would like to express my sincere gratitude to Major Dr. P.O JENSON, Principal St.
Thomas College, Thrissur, Rev. Fr. BAIJU CHAKERY, Vice principal and
Prof. Dr. THOMAS PAUL KATTOOKARAN, HOD of Research Department of
commerce, for their utmost concern and leadership. I express my sincere thanks towards
Mr. BIJU JOHN M, project coordinator and Assistant Professor Ms. SOUMYA JOSE P,
HOD Department of Commerce, St. Thomas College Jubilee Block, Thrissur for their
inspiration and encouragement during the study.
At the outset, I take this opportunity to express my heartfelt gratitude to my Guide Assistant
Professor Ms. SANITHA.B.VINCENT, St. Thomas College Jubilee Block, Thrissur for his
valuable guidance and support at every stage of preparation of my project report.
I would like to express my heartfelt thanks to MR. T.F. JAMES, Managing Director of
Ebenezer group of company, and all other staff members of Ebenezer, for giving me a
privilege to conduct the project work in their esteemed organization.
I owe my sincere thanks to beloved family members, friends and all those who have
encouraged me in this project.
Place : Thrissur
Date : 24 – 03 - 2017 DILBAR MUBARAK V.A
6. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 6 Department Of Commerce
LIST OF CONTENTS
SL.
NO.
CONTENTS
PAGE
NO.
1
CHAPTER 1
INTRODUCTION
1.1 INTRODUCTION 1
1.2 STATEMENT OF PROBLEM 3
1.3 OBJECTIVES 4
1.4 SIGNIFICANCE OF THE STUDY 4
1.5 RESEARCH METHODOLOGY 4
1.6 LIMITATIONS OF STUDY 6
2
CHAPTER 2
INDUSTRY AND COMPANY PROFILE
2.1 INDUSTRY PROFILE 7
2.2 COMPANY PROFILE 11
3
CHAPTER 3
REVIEW OF LITERATURE
3.1 REVIEW OF LITERATURE 15
4
CHAPTER 4
DATA ANALYSIS AND INTERPRETATION
4.1 DATA ANALYSIS 17
4.2 INTERPRETATION 17
5
CHAPTER 5
FINDINGS, SUGGESTIONS AND CONCLUSION
5.1 FINDINGS 48
5.2 SUGGESTIONS 49
5.3 CONCLUSION 50
BIBLIOGRAPHY 51
APPENDIX 52
7. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 7 Department Of Commerce
LIST OF TABLE
SL.
NO.
CONTENTS
PAGE
NO.
1
The table showing working experience of employees in
the organization.
18
2
The table showing employees satisfaction on working
environment.
19
3
The table showing employees satisfaction on salary
structure.
20
4 The table showing superior subordinate relationship. 21
5
The table showing the relationship between peer
groups.
22
6
The table showing experience sharing between
employees.
23
7
The table showing satisfactory level on the basis of
salary.
24
8
The table showing bias free assessment of performance
by superior.
25
9
The table showing employees opinion about the
training programme.
26
10
The table showing the relationship of management
towards employee.
27
11
The table showing employees satisfaction on present
working hours.
28
12
The table showing equality in treatment for disciplinary
action.
29
13
The table showing the satisfaction of employees
towards infrastructure.
30
14
The table showing management concern in safety of
employees.
31
15 The table showing sufficiency of rest time. 32
16
The table showing assessment of skills of employees
before assigning the job.
33
17
The table showing satisfaction of employees in their
grievance being handled.
34
18
The table showing employee satisfaction in their
welfare activity.
35
19 The table showing satisfaction in payment policy. 36
20 The table showing satisfaction in career development. 37
21 The table showing satisfaction in training policy. 38
8. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 8 Department Of Commerce
22
The table showing satisfaction in current transfer
policy.
39
23 The table showing satisfaction in promotional policy 40
24
The table showing satisfaction in performance
appraisal
41
25
The table showing opinion on opportunity provided by
the superior.
42
26
The table showing monetary benefits offered by the
organization.
43
27
The table showing the ability of employee to influence
decisions that affects him/her.
44
28
The table showing the ability to influence day-to-day
company operation.
45
29
The table showing employees understanding of
business mission.
46
30
The table showing employees overall satisfaction with
the job.
47
9. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 9 Department Of Commerce
LIST OF FIGURE
SL.
NO.
CONTENTS
PAGE
NO.
1
The figure showing working experience of employees
in the organization.
18
2
The figure showing employees satisfaction on working
environment.
19
3
The figure showing employees satisfaction on salary
structure.
20
4 The figure showing superior subordinate relationship. 21
5
The figure showing the relationship between peer
groups.
22
6
The figure showing experience sharing between
employees.
23
7
The figure showing satisfactory level on the basis of
salary.
24
8
The figure showing bias free assessment of
performance by superior.
25
9
The figure showing employees opinion about the
training programme.
26
10
The figure showing the relationship of management
towards employee.
27
11
The figure showing employees satisfaction on present
working hours.
28
12
The figure showing equality in treatment for
disciplinary action.
29
13
The figure showing the satisfaction of employees
towards infrastructure.
30
14
The figure showing management concern in safety of
employees.
31
15 The figure showing sufficiency of rest time. 32
16
The figure showing assessment of skills of employees
before assigning the job.
33
17
The figure showing satisfaction of employees in their
grievance being handled.
34
18
The figure showing employee satisfaction in their
welfare activity.
35
19 The figure showing satisfaction in payment policy. 36
20 The figure showing satisfaction in career development. 37
21 The figure showing satisfaction in training policy. 38
10. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 10 Department Of Commerce
22
The figure showing satisfaction in current transfer
policy.
39
23 The figure showing satisfaction in promotional policy 40
24
The figure showing satisfaction in performance
appraisal
41
25
The figure showing opinion on opportunity provided
by the superior.
42
26
The figure showing monetary benefits offered by the
organization.
43
27
The figure showing the ability of employee to influence
decisions that affects him/her.
44
28
The figure showing the ability to influence day-to-day
company operation.
45
29
The figure showing employees understanding of
business mission.
46
30
The figure showing employees overall satisfaction with
the job.
47
11. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 11 Department Of Commerce
CHAPTER 1
INTRODUCTION
12. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 12 Department Of Commerce
1.1 INTRODUCTION
Human resource is considered to be the most valuable asset in any
organization. It is the sum-total of inherent abilities, acquired knowledge and
skills represented by the talents and aptitudes of the employed persons who
comprise executives, supervisors and the rank and file employees. It may be noted
here that human resource should be utilized to the maximum possible extent, in order
to achieve individual and organizational goals. It is thus the employee’s
performance, which ultimately decides, and attainment of goals.
Employee satisfaction is the terminology used to describe whether employees are
happy and contented and fulfilling their desires and needs at work. Many measures
purport that employee satisfaction is a factor in employee motivation, employee goal
achievement, and positive employee morale in the workplace.
Employee satisfaction, while generally a positive in your organization, can also
be a downer if mediocre employees stay because they are satisfied with your work
environment.
The term relates to the total relationship between an individual and the employer for
which he is paid. Satisfaction does mean the simple feeling state accompanying the
attainment of any goal; the end state is feeling accompanying the attainment by an
impulse of its objective.
This project report mainly focused on a study on employee’s satisfaction on Ebenezer
Printpack (P) Ltd, Thrissur. Employee satisfaction is an important factor which will
influence the growth and profitability of the firm. Employee satisfaction is
terminology used to describe whether employees fulfilling their desire and need at
work many measures purport that employee motivation, employees goal achievement
and positive employee morale in the work place.
Job satisfaction survey can give the most valuable information the perceptions and
causes. For satisfaction/dissatisfaction among the employees attitude towards job
satisfaction may be either positive or negative. This positive feeling can be re-in
13. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 13 Department Of Commerce
forced and negative feelings can be rectified. This survey can be treated as the most
effective and efficient way, which makes the workers to express their inner and real
feelings undoubtedly.
For any future course of action or development, which involves employee’s
participation, is considered. The management will get a picture their employee’s
acceptance and readiness. This survey also enables to avoid misinterpretations and
helps management in solving problems effectively. It is observed during study some
of the employees accepted the proposal survey research.
A perfectly contentment and satisfaction motivates an employees to be confident with
a high morale, it is an asset to organization as a whole. Thus the high motivation and
morale of an employee make him to remain in the organization and encourage him to
face cut throat competition and gives him enough dynamism to face challenges.
Every human being possess him own unique resource, if properly channels it by
supportive and supplement, ultimately for achieving organization goals.
As proper breathing and diet is necessary to healthy human being so as is
contentment to the job satisfaction. This contentedness ultimately acts as a key factor
to human resource development.
Everyone from managers, retention agents to HR need to get a handle on employee
loyalty and satisfaction – how committed is the workforce to the organization and if
workers are really contented with the way of things for gauging their likelihood to
stay with the company. One of the main aspects of Human Resource Management is
the measurement of employee satisfaction. Companies have to make sure that
employee satisfaction is high among the workers, which is a precondition for
increasing productivity, responsiveness, and quality and customer service. The litmus
test is to study turnover and average length of service. If turnover is on the rise,
loyalty levels are low and vice-versa.
Comparing them to industry averages gives good idea of attrition probabilities. Staff
attendance, compliance with policies and confidence in leadership are other indirect
14. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 14 Department Of Commerce
indicators of allegiance while excessive theft and sabotage spell obvious lack of
commitment.
The term Job Satisfaction was brought to limelight by Hoppock (1935). He reviewed
32 studies on job satisfaction conducted prior to 1933 & observed that job satisfaction
is a combination of psychological, physiological and environmental circumstances
that cause a person to say. ‘I am satisfied with my job’. Locke defines job satisfaction
as a “pleasurable or positive emotional state resulting from the appraisal of one’s job
or job experiences”. To the extent that a person’s job fulfils his dominant need & is
consistent with his expectations & values, the job will be satisfying.
1.2 STATEMENT OF THE PROBLEM
It is said that satisfied employee is a productive employee, any kind of grievance
relating to organizational or personal to a greater extend influence on the job. So
every organization is giving higher priority to keep their employees with the
satisfaction by providing several facilities which improves satisfaction and which
reduces dissatisfaction. Job satisfaction is considered as a key issue by the
entrepreneur where efforts are taken and programs are initiated. If an employee is not
satisfied with the job there are chances for absenteeism, job turnover, lower
productivity, committing of mistakes, diverting energy for different types of conflicts
keeping this thing in view all organizations are trying to identify the areas where
satisfaction to be improved to get out of the above dangers.
15. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 15 Department Of Commerce
1.3 OBJECTIVES
To know employees opinion about the working environment in the
organization.
To derive and analyze the satisfaction level of the employees in the company.
To analyze relationship of employees relation with employer and peer group.
To know the employee satisfaction towards the infrastructure facilities.
1.4 SIGNIFICANCE OF THE STUDY
The company can analyze the level of employee satisfaction in their
organization.
The company can improve the working conditions, environment and other
policies to satisfy the employees.
The company can implement my valuable suggestions to overcome many
problems faced by organization.
This study is to understand how the organization works and can get more
insight on the concept of job satisfaction.
This study is undertaken to provide suggestions.
1.5 RESEARCH METHODOLOGY
Methodology is the systematic, theoretical analysis of the methods applied to a field
of study. It comprises the theoretical analysis of the body of methods and principles
associated with a branch of knowledge. Typically, it encompasses concepts such as
paradigm, theoretical model, phases and qualitative or quantitative technique.
Data needed for the study is collected from the employees through questionnaire.
Analysis and interpretation has been done by using the statistical tools and data
presented through tables and charts.
16. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 16 Department Of Commerce
1.5.1 RESEARCH DESIGN
Descriptive research has been applied, which is also known as statistical research,
describes data and characteristics about the population or phenomenon being studied.
Once the theoretical framework was developed, the data collection procedure was
planned and executed as research design.
1.5.2 SOURCE OF DATA
Primary Data
Primary data are those which are collected a fresh and for the first time and thus
happen to be original character. Under this study, the primary study collection tool
used is questionnaire.
Secondary Data
Secondary data are those which have already been collected by someone else these
are already existing data. Under this study, secondary data like textbooks and websites
are used.
1.5.3 SAMPLE DESIGN
A sample design is a definite plan for obtaining sample from a given population.
Sample design method is used in selected samples
1.5.4 SAMPLE SIZE
The items selected constitute what is technically called a sample. The sample size for
this study is 50 respondents.
1.5.5 SAMPLE TECHNIQUE
In survey methodology sampling is concerned with selection of subset of individual
from within a statistical population to estimate characteristics of whole population.
The sampling technique used here is simple random sampling.
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1.5.6 TOOLS OF STUDY
Likert Scale - five point scale
1.5.7 TOOLS FOR PRESENTATION
Table representation of data
Graphical representation of data
1.5.8 PERIOD OF STUDY
A period of 21 days was taken to complete the study.
1.6 LIMITATIONS OF STUDY
Each and every task has certain limitation and hurdles in the course of its
performance.
This study is limited only to Ebenezer Printpack (P) Ltd.
To create good images respondents may give responses that vary from facts.
Some respondents hesitate to give the actual situation, they fear management
may take action against them.
Non – disclosure of financial data
Busy schedule of department person
18. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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CHAPTER 2
INDUSTRY AND COMPANY PROFILE
19. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 19 Department Of Commerce
2.1 INDUSTRY PROFILE
Offset printing is a commonly used printing technique in which the inked image is
transferred (or "offset") from a plate to a rubber blanket, then to the printing surface.
When used in combination with the lithographic process, which is based on the
repulsion of oil and water, the offset technique employs a flat (Plano graphic) image
carrier on which the image to be printed obtains ink from ink rollers, while the non-
printing area attracts a water-based film (called "fountain solution"), keeping the non-
printing areas ink-free. The modern "web" process feeds a large reel of paper through
a large press machine in several parts, typically for several meters, which then prints
continuously as the paper is fed through.
Development of the offset press came in two versions: in 1875 by Robert
Barclay of England for printing on tin, and in 1904 by Ira Washington Rubel of
the United States for printing on paper.
2.1.1 HISTORY
Lithography was initially created to be an inexpensive method of reproducing
artwork. This printing process was limited to use on flat, porous surfaces because the
printing plates were produced from limestone. In fact, the word "lithograph"
historically means "an image from stone" or "printed from stone". Tin cans were
popular packaging materials in the 19th century, but transfer technologies were
required before the lithographic process could be used to print on the tin.
The first rotary offset lithographic printing press was created in England and patented
in 1875 by Robert Barclay. This development combined mid-19th century transfer
printing technologies and Richard March Hoe's 1843 rotary printing press—a press
that used a metal cylinder instead of a flat stone. The offset cylinder was covered with
specially treated cardboard that transferred the printed image from the stone to the
surface of the metal. Later, the cardboard covering of the offset cylinder was changed
to rubber, which is still the most commonly used material.
As the 19th century closed and photography became popular, many lithographic firms
went out of business. Photoengraving, a process that used halftone technology instead
20. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 20 Department Of Commerce
of illustration, became the primary aesthetic of the era. Many printers, including Ira
Washington Rubel of New Jersey, were using the low-cost lithograph process to
produce copies of photographs and books. Rubel discovered in 1901—by forgetting to
load a sheet—that when printing from the rubber roller, instead of the metal, the
printed page was clearer and sharper. After further refinement, the Potter Press
printing Company in New York produced a press in 1903. By 1907 the Rubel offset
press was in use in San Francisco.
The Harris Automatic Press Company also created a similar press around the same
time. Charles and Albert Harris modeled their press "on a rotary letter press machine".
2.1.2 Offset Printing in India
The Indian Printing Industry, growing at a rate of 12% per annum, comprises more
than 250,000 big, small and medium printers. The current annual turnover of the
industry is more than INR 50,000 crores (USD 11 Billion).
The industry has undergone a revolutionary change in the last 15 years. In 1990, India
initiated a process of reforms aimed at shedding protectionism and embracing
liberalization of the economy. Privatization was initiated with the aim of integrating
the Indian economy with the world economy. This change opened the doors for the
Indian Print Industry to modernize, by investing in the latest of technology and
machinery.
In recent years, the printing industry in India has seen record levels of growth, owing
to liberalized regimes, globalization and progress in automation. The industry has
grown leaps and bounds due to the latest technology and machinery, quality standards
and production capacities.
The printing industry in India is slowly progressing from the heavy machinery using
industry to a more software-centric business. The Indian printers are today equipped
with the latest computer controlled printing machines and flow lines for binding,
while state-of-the-art digital technologies are used in pre-press. UV digital printing
and inkjet technology are also on the rise in India. The advent of global brands, rising
21. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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consumerism and growth of the pharmaceutical industry have seen an increase in the
scope for package printing. Giving an optimistic outlook of the industry, the package
printing sector is growing at the annual rate of 17 percent, commercial printing at a
rate of 10-12 percent and digital printing at robust 30 percent.
The digital printing industry is seeing significant transformations with new
technologies & applications providing cost-effective and customized solutions. For
the foreseeable future, offset and digital will not only co-exist, but will also
complement each other- with offset taking the medium-to-longer jobs and digital
performing on short-to-medium run lengths.
The booming Indian economy, increasing consumerism, entry of global brands in the
country and opening of the sector to foreign investors are bound to offer growth
opportunities to the industry.
The compounded annual growth rate of the Indian Printing Industry is estimated to be
12.2% for the period 2007-12. The objective is to achieve 60% growth by the year of
2014. The printing industry of India is highly fragmented. Newspapers and magazine
publishing section have the large printers apart from a few in package, label and
commercial printing. About 77% of the printing houses are family-owned. From 2002
inwards the government allowed foreign investment. Foreign investors can now invest
up to 26% in daily newspapers and 100% in scientific or other publications with
government approval. Printing sector has evolved from a manufacturing industry into
a service industry in India of late. Publishing have come up to the international
standards as well.
Most of the large printers are found in big cities of Delhi, Kolkata, Mumbai,
Hyderabad, Chennai, and Sivakasi, which has emerged as a commercial printing hub
and accounts for a major share of exports from the Indian printing industry.
The Indian printing industry will reach nearly $20.9 billion by 2015, a government
official said at the ninth edition of the international exhibition on printing and allied
machinery industries (PAMEX) which was inaugurated at Greater Noida. With the
exponential growth, the organizers expect India to become the largest printing market
22. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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by 2015 aided by low-cost production and ready-to-adopt new technology. The event
is also being supported by the Indian Newspaper Society (INS) and the Federation of
Indian Publishers. It is the only dedicated international exhibition for the industry
organized in Asia.
The printing industry in India is slowly progressing from the heavy machinery using
industry to a more software-centric business. The Indian printers are today equipped
with the latest computer controlled printing machines and flow lines for binding,
while state-of-the-art digital technologies are used in pre-press. UV digital printing
and inkjet technology are also on the rise in India. The advent of global brands, rising
consumerism and growth of the pharmaceutical industry have seen an increase in the
scope for package printing. Giving an optimistic outlook of the industry, the package
printing sector is growing at the annual rate of 18 percent, commercial printing at a
rate of 4 – 6 percent and digital printing at robust 30 percent. The digital printing
industry is seeing significant transformations with new technologies & applications
providing cost-effective and customized solutions. For the foreseeable future, offset
and digital will not only co-exist, but will also complement each other- with offset
taking the medium-to-longer jobs and digital performing on short-to-medium run
lengths. The booming Indian economy, increasing consumerism, entry of global
brands in the country and opening of the sector to foreign investors are bound to offer
growth opportunities to this industry.
23. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 23 Department Of Commerce
2.2 COMPANY PROFILE
Ebenezer Printers, situated in the cultural capital of God’s own country is a perfect
epitome of the natural colours of vibrancy, freshness and creativity of the people of
Kerala. Each and every design, creation and project is a technical marvel at Ebenezer,
delivered by some of the most creative brains in the industry. Right from concept to
design and then to the final result, quality, creativity and originality are the keywords,
without any compromise.
Boasting of the most enviable clientele in the industry, Ebenezer Printers is a name
accepted, appreciated and admired by clients, well-wishers and competitors alike.
Well known in South India as one of the veterans in the printing field, Ebenezer
Printers stands tall with rich experience from the year 1958. Catering to clients from
within Kerala and outside, quality of service and customer satisfaction have been our
mantra to success all this while, and which still continues to be upheld.
2.2.1 HISTORY
Ebenezer had a modest beginning in 1958. Late Mr. T.O. Francis started this humble
venture with immense spirit on his entrepreneurial quest. His farsightedness revealed
in the name of “EBENEZER”, which means “thus far has the God helped us.” The
biblical saying symbolized to the moral qualities he stood for. The modest beginning
has now translated into a corporate entity that has carved for itself a formidable
position in the state of art, EBENEZER has grown to a printing group with three
strategically modern work stations under one roof, rendering the best possible services
to the numerous customers around the globe. The group's success is the reward for
commitment to quality, exemplary service and innovative solutions to meet every new
challenge.
Today, the next generation carries on the business with the same zest and the same set
of values. The Ebenezer Group has grown to become a multi-crore printing
conglomerate, with Ebenezer Printers, Ebenezer Press (P) Ltd., and Ebenezer
Printpack (P) Ltd., coming under its fold. Here the image-transferring technology
meets its every challenge with sophisticated pre-press devices and modern high-speed
24. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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printing machines to provide superior print quality to our customers. A well-knit post-
press network is an optimum addition to these.
2.2.2 ESTABLISHMENT
1958 - The beginning, with a moderate letter press with limited printing capacity.
1986 - The next step: Installation of the first offset -machine Dominant S/Demi
1989 - Launching of Pre-press unit - Techno print - comprising the most modern
Digital Technology
1992 - Yet another unit- Hebron Offset Printers at Chettupuzha with Web Offset
Printing and Modern Binding Accessories
1996 - Inauguration of our new unit Ebenezer Press Pvt. Ltd
1997 - Installation of our 1st - Four colour printing machine- Adast Dominant.
2000 - Installation of our 2nd - Four colour printing machine-
D/Demy 26 x 36 – Komori New Kony (Japan).
2002 - Installation of our 3rd - Four colour printing machine D/Cr
Mitsubishi 22" x 32"
2004 - Commissioning of our 4th Unit- Ebenezer Hi- Tech Forms (p) Ltd.
2005 - Installation of Four-color Heidelberg MOV CPC
2005 - 2005 Installation of CTP- CREO Trendsetter800II
2006 - Installation of four-colour press Mitsubishi CPC
2007 - Installation of Programmed Cutting Machine -‘Champion’ 45 inch.
2007 - Installation of four colour form printing machine -‘Multitech’
2009 - Inauguration of new factory building (55,000 Sq.Ft)
2010 - Installation of Heidelberg Speed Master SM 102 10 Colour
2013 - Installation of 16 Clamp - Online Binding Machine (Kolbus)
25. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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2.2.3 QUALITY & CAPABILITIES
The path followed by Ebenezer is constant updating and improvisation with the latest
and best technical innovations, modern equipment’s and machineries. Ebenezer has
always been poised to meet any challenge with confidence.
Efficient management - Efficient management and superb infrastructure
Systematic production - Systematic production co-ordination and follow up
Innovative work force - A dedicated, motivated and innovative work force
Commitment to quality - Commitment to quality and punctuality
Innovative solutions - Innovative solutions to meet every new challenge
All under one roof - Centralized operations make for speed and superior
quality.
2.2.4 PERSONNEL POLICY AND OBJETIVES
The intention of the company is to provide a suitable, safe and healthy working
environment to each employees of the company. As the policies are the plan of
actions, organization needs to evolve personnel policies as they ensure consistency
and uniformity in the treating people. They help to motivate and build loyalty.
Policies becomes benchmark to compare and evaluate performance. A policy is more
specific and commits the management to definite course of action.
26. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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2.2.5 COMPANY AT A GLANCE
Name Ebenezer Printpack (P) Ltd
Address
Industrial Development Plot
Velekkode, P.O. Mundur,
Thrissur - 680541
Corporate Office
Olarikkara, Thrissur - 680012
Kerala, India
Telephone 0487 - 2361892, 2360992
E-Mail mail@ebenezerprinters.com
Website www.ebenezerprinters.com
Fax 0487-2364688
27. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 27 Department Of Commerce
CHAPTER 3
REVIEW OF LITERATURE
28. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 28 Department Of Commerce
3.1. REVIEW OF LITERATURE
Review of literature is the most important aspect in any research work. It is a
measure, stating the recent output on a particular area of research and organised in a
helpful sequence to strengthen the present research techniques. The main objective of
the review of literature is to understand the research activities that have taken place in
a particular discipline in general and the area of research in particular. All the relevant
literature available was reviewed and presented. The contribution of academicians,
information scientists, research scholars and library professionals on this topic in
various dimensions has yielded invaluable set of research output.
1. Ronan (1970) studied the relative importance of eighteen job characteristic in
relation to job satisfaction and found that job security is not important to
salaried workers but is important to both managerial and hourly workers.
2. Cranny, Smith, Stone (1992) stated Employee satisfaction is defined as the
combination of affective reactions to the differential perceptions of what
he/she wants to receive compared with what he/she actually receives
3. Thomas & Sasikumar (2002) to determine factors which are important in
deciding job satisfaction of managers in co-operative sector, the following
were found to be important – job security, opportunity to use knowledge and
skill, opportunity to participate in decision making connected with job, variety
in job and challenge in job.
4. Yadav (2004) states that nature of work or the job content also influence the
level of job satisfaction of employees in the organization
5. Kelley (2005) stated that to investigate what the employees are satisfied by
and measuring the employee satisfaction in the work place is critical to the
success and increases the profitability of the organization for having
competitive advantage
6 . Moyes, Shao, & Newsome, ( 2008) stated the employee satisfaction may be
described as how pleased an employee is with his or her position of
employment
29. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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7. Chopra and Khan (2010) states that job satisfaction is a complex and
multifaceted concept, which can mean different things to different people. The
link between job satisfaction and performance may prove to be a spurious
relationship, instead, both satisfaction and performance are the result of
personality. Hence the behavioral aspect of HRM has to be kept in mind by
the organization decision makers
REFERENCES
1. Ronan (1970) Relative importance of job characteristics. Journal of Applied
Psychology, 54(2) Pg. No. 192 – 200
2. Cranny, C.J., Smith, P.C., & Stone, E.F. (1992). Job satisfaction: How
people feel about their jobs and how it affects their performance. New York:
Lexington.
3. Thomas & Sasikumar k (2002) Job satisfaction of managers in apex co-
operative in Kerala. Management Researchers, 9 (1&2) Pg. No. 43 – 47
4. Yadav (2004) Job satisfaction vis-à-vis working conditions and job content, a
study of women civil servants in Rajasthan secretariat ISDA journal 14(1) Pg.
No. 179 – 212
5. Kelley. T (2005) Employee satisfaction results in improved profitability,
retrieved April 4th, 2008
http://www.indiangaming.com/istore/Nov05_Kelley.pdf.
6. Moyes, G. D., & Shao, L. P., Newsome, M. (2008) Comparative analysis of
employee job satisfaction in the accounting profession. Journal of Business
& Economics Research, 6(2), Pg. No. 65-81.
7. Chopra M.N. & Khan A.M (2010) Job satisfaction Third concept 23(275)
Pg. No. 36 - 40
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CHAPTER 4
DATA ANALYSIS AND INTERPRETATION
31. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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4.1 DATA ANALYSIS
Data analysis is used after collection, organizing and presentation. By analysis of data
we mean, the study of nature of data can be studied with the aid of several statistical
tools which range from simple to complicated and sophisticated methods which can
be handled by trained investigators or experts.
4.2 INTERPRETATION
The final step in an investigation consists of interpreting the data which have been
collected. Interpretation of data means the techniques of drawing conclusions from the
critical study of the collected data. If the data analysis is not properly interpreted the
whole object of the investigation will be defeated and false, conclusions may be
drawn. Correct interpretation will lead to a valid conclusion of the study and this can
aid one in taking suitable decision.
32. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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Working experience of employees
Table 4.1: The table showing working experience of employees in the organization.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Less than 5 years 25 50
2 5 – 10 years 4 8
3 10 – 15 years 12 24
4 15 – 20 years 5 10
5 More than 20 years 4 8
6 Total 50 100
Source – Primary Data
Figure 4.1: The figure showing working experience of employees in the organization.
Source – Primary Data
Interpretation:
Out of 50 responds, about 50% of employees have been working below 5 years, 8%
of employees have been working 5 – 10 years, 24% of employees have been working
10 – 15 years, 10% of employees have been working 15 – 20 years, 8% of employees
have been working more than 20 years in the organization.
50
8
24
10
8
0
10
20
30
40
50
60
Less than 5 years 5 - 10 years 10 - 15 years 15 - 20 years More than 20
years
Percentage
Working Experience
Responds Percentage
33. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 33 Department Of Commerce
Working environment satisfaction
Table 4.2: The table showing employees satisfaction on working environment.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 35 70
2 Satisfied 15 30
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.2: The figure showing employees satisfaction on working environment.
Source – Primary Data
Interpretation:
Out of 50 responds, 70% of employees are highly satisfied, 30% of employees are
satisfied in the working environment of the organization.
70
30
0 0 0
0
10
20
30
40
50
60
70
80
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Working Environment Satisfaction
Responds Percentage
34. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 34 Department Of Commerce
Salary structure satisfaction
Table 4.3: The table showing employees satisfaction on salary structure.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 6 12
2 Satisfied 38 76
3 Dissatisfied 2 4
4 Highly Dissatisfied 0 0
5 No opinion 4 8
6 Total 50 100
Source – Primary Data
Figure 4.3: The figure showing employees satisfaction on salary structure.
Source – Primary Data
Interpretation:
Out of 50 responds, 76% of employees are satisfied, 12% of employees are highly
satisfied, 4% of employees are dissatisfied with the salary structure of organization
and 8% of employees have no opinion regarding the salary structure of the
organization.
12
76
4 0
8
0
10
20
30
40
50
60
70
80
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Salary Structure Satisfaction
Responds Percentage
35. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 35 Department Of Commerce
Superior subordinate relationship
Table 4.4: The table showing superior subordinate relationship.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 40 80
2 Agree 10 20
3 Neutral 0 0
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.4: The figure showing superior subordinate relationship.
Source – Primary Data
Interpretation:
Out of 50 responds, 80% of employees strongly agree that superior maintain good
relation with the employees while 20% of employees feels agree in the good
relationship with employees in the organization.
80
20
0 0 0
0
10
20
30
40
50
60
70
80
90
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Superior subordinate relationship
Responds Percentage
36. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 36 Department Of Commerce
Relationship between peer groups
Table 4.5: The table showing the relationship between peer groups.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Excellent 8 16
2 Good 27 54
3 Average 15 30
4 Poor 0 0
5 Very Poor 0 0
6 Total 50 100
Source – Primary Data
Figure 4.5: The figure showing the relationship between peer groups.
Source – Primary Data
Interpretation:
Out of 50 responds, 54% of employees are of view that relationship between the peer
are good, 16% feels excellent and 30% of employees opinion is that relationship
between peer group is average in the organization.
16
54
30
0 0
0
10
20
30
40
50
60
Excellent Good Average Poor Very Poor
Percentage
Relationship Between Peer Group
Responds Percentage
37. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 37 Department Of Commerce
Experience sharing between employees
Table 4.6: The table showing experience sharing between employees.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 40 80
2 Agree 10 20
3 Neutral 0 0
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.6: The figure showing experience sharing between employees.
Source – Primary Data
Interpretation:
Out of 50 responds, 80% of employees are always ready to share experience to help
other employees, 20% of employees are very often to share experience in the
organization.
80
20
0 0 0
0
10
20
30
40
50
60
70
80
90
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Experience sharing
Responds Percentage
38. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 38 Department Of Commerce
Satisfactory salary
Table 4.7: The table showing satisfactory level on the basis of salary.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 25 50
2 Agree 17 34
3 Neutral 8 16
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.7: The figure showing satisfactory level on the basis of salary.
Source – Primary Data
Interpretation:
Out of 50 responds, 50% of employees are strongly satisfied, 34% of employees are
agree, 16% are neutral with their salary of their work in the organization.
50
34
16
0 0
0
10
20
30
40
50
60
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Satisfactory Salary
Responds Percentage
39. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 39 Department Of Commerce
Bias free assessment of performance
Table 4.8: The table showing bias free assessment of performance by superior.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 38 76
2 Agree 7 14
3 Neutral 5 10
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.8: The figure showing bias free assessment of performance by superior.
Source – Primary Data
Interpretation:
Out of 50 responds, 76% of employees are of opinion that superior strongly assess
performance without any bias, 14% of employees were agree, 10% of employees are
neutral opinion regarding the bias assessment performance of superior in the
organization.
76
14
10
0 0
0
10
20
30
40
50
60
70
80
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Bias free assessment of Performance
Responds Percentage
40. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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Training programme
Table 4.9: The table showing employees opinion about the training programme.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Excellent 13 26
2 Good 27 54
3 Average 10 20
4 Poor 0 0
5 Very Poor 0 0
6 Total 50 100
Source – Primary Data
Figure 4.9: The figure showing employees opinion about the training programme.
Source – Primary Data
Interpretation:
Out of 50 responds, 54% of employees are have an opinion that the training program
in the organization is good, 26% of employees feels excellent, 20% feel average
towards the training programme of the organization.
26
54
20
0 0
0
10
20
30
40
50
60
Excellent Good Average Poor Very Poor
Percentage
Training Program
Responds Percentage
41. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 41 Department Of Commerce
Management employee relationship
Table 4.10: The table showing the relationship of management towards employee.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Excellent 17 34
2 Good 14 28
3 Average 12 24
4 Poor 7 14
5 Very Poor 0 0
6 Total 50 100
Source – Primary Data
Figure 4.10: The figure showing the relationship of management towards employee.
Source – Primary Data
Interpretation:
Out of 50 responds, 34% of employees says that the relationship between
management and employees are excellent, while 28% says its good, 24% says
average, 14% says as poor in the organization.
34
28
24
14
0
0
5
10
15
20
25
30
35
40
Excellent Good Average Poor Very Poor
Percentage
Management employee relationship
Responds Percentage
42. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
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Satisfaction in present work hour
Table 4.11: The table showing employees satisfaction on present working hours.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 6 12
2 Satisfied 30 60
3 Dissatisfied 8 16
4 Highly Dissatisfied 6 12
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.11: The figure showing employees satisfaction on present working hours.
Source – Primary Data
Interpretation:
Out of 50 responds, 60% of employees were satisfied with their present working
hours in the organization, while 12% were highly satisfied, 16% were dissatisfied,
12% were highly dissatisfied in the organization.
12
60
16
12
0
0
10
20
30
40
50
60
70
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in present work hours
Responds Percentage
43. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 43 Department Of Commerce
Equal treatment on disciplinary action
Table 4.12: The table showing equality in treatment for disciplinary action.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 37 74
2 Agree 10 20
3 Neutral 3 6
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.12: The figure showing equality in treatment for disciplinary action.
Source – Primary Data
Interpretation:
Out of 50 responds, 74% of employees are strongly get equal treatment while taking
disciplinary action in the organization, 20% were agree, 6% feels neutral with the
equal treatment for disciplinary action in the organization.
74
20
6
0 0
0
10
20
30
40
50
60
70
80
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Equal Treatment Of Disciplinary Action
Responds Percentage
44. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 44 Department Of Commerce
Satisfaction in infrastructure
Table 4.13: The table showing the satisfaction of employees towards infrastructure.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 5 10
2 Satisfied 25 50
3 Dissatisfied 20 40
4 Highly Dissatisfied 0 0
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.13: The figure showing the satisfaction of employees towards infrastructure.
Source – Primary Data
Interpretation:
Out of 50 responds, 50% of employees are satisfied with their organization
infrastructure, 10% of were highly satisfied and 40% were dissatisfied with their
infrastructure of the organization.
10
50
40
0 0
0
10
20
30
40
50
60
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in infrastructure
Responds Percentage
45. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 45 Department Of Commerce
Safety of employees
Table 4.14: The table showing management concern in safety of employees.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 45 90
2 Agree 5 10
3 Neutral 0 0
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.14: The figure showing management concern in safety of employees.
Source – Primary Data
Interpretation:
Out of 50 responds, 90% of employees have an opinion that strongly management
takes sufficient measures for the safety of employees in the organization, 10% were
agree in the organization.
90
10
0 0 0
0
10
20
30
40
50
60
70
80
90
100
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Safety of employees
Responds Percentage
46. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 46 Department Of Commerce
Sufficiency of rest time
Table 4.15: The table showing sufficiency of rest time.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 0 0
2 Agree 0 0
3 Neutral 26 52
4 Disagree 20 40
5 Strongly Disagree 4 8
6 Total 50 100
Source – Primary Data
Figure 4.15: The figure showing sufficiency of rest time.
Source – Primary Data
Interpretation:
Out of 50 responds, 52% of employees are feels neutrally management provide rest
time, 40% were disagree, 8% were strongly disagree in the organization.
0 0
52
40
8
0
10
20
30
40
50
60
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Sufficient Rest Time
Responds Percentage
47. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 47 Department Of Commerce
Assess the skill before assign the job
Table 4.16: The table showing assessment of skills of employees before assigning the
job.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 27 54
2 Agree 21 42
3 Neutral 2 4
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.16: The figure showing assessment of skills of employees before assigning
the job.
Source – Primary Data
Interpretation:
Out of 50 responds, 54% of employees feels that company strongly analysis skills
before assign the job, 42% feels agree, 4% of employees feel neutral in analysis skills
before assign the job in the organization.
54
42
4
0 0
0
10
20
30
40
50
60
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Assess the skill before assign the job
Responds Percentage
48. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 48 Department Of Commerce
Satisfaction on grievance handling
Table 4.17: The table showing satisfaction of employees in their grievance being
handled.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 5 10
2 Satisfied 0 0
3 Dissatisfied 30 60
4 Highly Dissatisfied 0 0
5 No opinion 15 30
6 Total 50 100
Source – Primary Data
Figure 4.17: The figure showing satisfaction of employees in their grievance being
handled.
Source – Primary Data
Interpretation:
Out of 50 responds, 60% of employees were dissatisfied with the grievance handling
of the company, 10% were highly satisfied and 30% have no opinion regarding the
grievance handling of the company.
10
0
60
0
30
0
10
20
30
40
50
60
70
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction on Grievance Handling
Responds Percentage
49. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 49 Department Of Commerce
Satisfaction in welfare activity
Table 4.18: The table showing employee satisfaction in their welfare activity.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 14 28
2 Satisfied 32 64
3 Dissatisfied 3 6
4 Highly Dissatisfied 0 0
5 No opinion 3 6
6 Total 50 100
Source – Primary Data
Figure 4.18: The figure showing employee satisfaction in their welfare activity.
Source – Primary Data
Interpretation:
Out of 50 responds, 64% of employees were satisfied with the welfare activities
provided by the company, 28% were highly satisfied, 6% were dissatisfied and have
no opinion with the welfare activities of the company.
28
64
6
0
6
0
10
20
30
40
50
60
70
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in Welfare activities
Responds Percentage
50. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 50 Department Of Commerce
Satisfaction in payment policy
Table 4.19: The table showing satisfaction in payment policy.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 10 20
2 Satisfied 37 74
3 Dissatisfied 3 6
4 Highly Dissatisfied 0 0
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.19: The figure showing satisfaction in payment policy.
Source – Primary Data
Interpretation:
Out of 50 responds, 74% of employees were satisfied with the payment policies, 20%
were highly satisfied, 6% were dissatisfied with the payment policies of the
organization.
20
74
6
0 0
0
10
20
30
40
50
60
70
80
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in payment policy
Responds Percentage
51. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 51 Department Of Commerce
Satisfaction in career development
Table 4.20: The table showing satisfaction in career development.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 8 16
2 Satisfied 39 78
3 Dissatisfied 2 4
4 Highly Dissatisfied 1 2
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.20: The figure showing satisfaction in career development.
Source – Primary Data
Interpretation:
Out of 50 responds, 78% of employees are satisfied with the career development of
the company, 16% were highly satisfied, while 4% were dissatisfied and 2% were
highly dissatisfied in the organization.
16
78
4 2 0
0
10
20
30
40
50
60
70
80
90
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in career development
Responds Percentage
52. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 52 Department Of Commerce
Satisfaction in training policy
Table 4.21: The table showing satisfaction in training policy.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 17 34
2 Satisfied 21 42
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 12 24
6 Total 50 100
Source – Primary Data
Figure 4.21: The figure showing satisfaction in training policy.
Source – Primary Data
Interpretation:
Out of 50 responds, 42% of employees are satisfied with benefits of the organization,
34% were highly satisfied and 24% of employees have no opinion.
34
42
0 0
24
0
5
10
15
20
25
30
35
40
45
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in trainning policy
Responds Percentage
53. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 53 Department Of Commerce
Satisfaction in transfer policy
Table 4.22: The table showing satisfaction in current transfer policy.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 26 52
2 Satisfied 21 42
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 3 6
6 Total 50 100
Source – Primary Data
Figure 4.22: The figure showing satisfaction in current transfer policy.
Source – Primary Data
Interpretation:
Out of 50 responds, 52% of employees were highly satisfied with the current transfer
policy of the organization, 42% were satisfied and 6% have no opinion regarding the
current transfer policy.
52
42
0 0
6
0
10
20
30
40
50
60
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in Current Transfer Policy
Responds Percentage
54. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 54 Department Of Commerce
Satisfaction in promotional policy
Table 4.23: The table showing satisfaction in promotional policy
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 23 46
2 Satisfied 27 54
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.23: The figure showing satisfaction in promotional policy
Source – Primary Data
Interpretation:
Out of 50 responds, 54% of employees were satisfied with the present promotional
policy of the organization, 46% were highly satisfied in the organization.
46
54
0 0 0
0
10
20
30
40
50
60
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Satisfaction in promotional policy
Responds Percentage
55. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 55 Department Of Commerce
Satisfaction in performance appraisal
Table 4.24: The table showing satisfaction in performance appraisal
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 14 28
2 Satisfied 33 66
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 3 6
6 Total 50 100
Source – Primary Data
Figure 4.24: The figure showing satisfaction in performance appraisal.
Source – Primary Data
Interpretation:
Out of 50 responds, 66% of employees are satisfied with the performance appraisal
techniques used by the company, 28% were highly satisfied and 6% have no opinion
in the organization.
28
66
0 0
6
0
10
20
30
40
50
60
70
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Performance Appraisal Techniques
Responds Percentage
56. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 56 Department Of Commerce
Opportunity provided by the superior
Table 4.25: The table showing opinion on opportunity provided by the superior.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 17 34
2 Agree 14 28
3 Neutral 13 26
4 Disagree 6 12
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.25: The figure showing opinion on opportunity provided by the superior.
Source – Primary Data
Interpretation:
Out of 50 responds, 34% of employees strongly get an opportunity to work in the
interested projects, 28% of employees were agree, 26% of employees neutral and 12%
of employees disagree opinion to work in interested projects of the company.
34
28
26
12
0
0
5
10
15
20
25
30
35
40
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Oppurtunity in interested project
Responds Percentage
57. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 57 Department Of Commerce
Monetary benefits offer
Table 4.26: The table showing monetary benefits offered by the organization.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 14 28
2 Satisfied 28 56
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 8 16
6 Total 50 100
Source – Primary Data
Figure 4.26: The figure showing monetary benefits offered by the organization.
Source – Primary Data
Interpretation:
Out of 50 responds, 56% of employees are satisfied with benefits offered by the
organization, 28% were highly satisfied and 16% have no opinion in the benefits
offered by the organization.
28
56
0 0
16
0
10
20
30
40
50
60
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Monetary Benefits Offered
Responds Percentage
58. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 58 Department Of Commerce
Decision influence of employees
Table 4.27: The table showing the ability of employee to influence decisions that
affects him/her.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 0 0
2 Agree 0 0
3 Neutral 12 24
4 Disagree 21 45
5 Strongly Disagree 17 34
6 Total 50 100
Source – Primary Data
Figure 4.27: The figure showing the ability of employee to influence decisions that
affects him/her.
Source – Primary Data
Interpretation:
Out of 50 responds, 24% of employees have an opinion that neutrally have the ability
influence in decisions that affects him/her, 45% were disagree and 34% were strongly
disagree to the opinion of employees decision influence in the organization.
0 0
24
45
34
0
5
10
15
20
25
30
35
40
45
50
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Decesion influence of employees
Responds Percentage
59. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 59 Department Of Commerce
Influence in day-to-day operation
Table 4.28: The table showing the ability to influence day-to-day company operation.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 21 42
2 Agree 17 34
3 Neutral 12 24
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.28: The figure showing the ability to influence day-to-day company
operation.
Source – Primary Data
Interpretation:
Out of 50 responds, 42% of employees feels that they strongly have the ability to
influence day-to-day company operations, while 34% were agree and 24% were
neutral in the organization.
42
34
24
0 0
0
5
10
15
20
25
30
35
40
45
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Influence in day-to-day operation
Responds Percentage
60. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 60 Department Of Commerce
Understanding of business mission
Table 4.29: The table showing employees understanding of business mission.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Strongly Agree 30 60
2 Agree 20 40
3 Neutral 0 0
4 Disagree 0 0
5 Strongly Disagree 0 0
6 Total 50 100
Source – Primary Data
Figure 4.29: The figure showing employees understanding of business mission.
Source – Primary Data
Interpretation:
Out of 50 responds, 60% of employees are strongly agreed and 40% of employees are
agreed with their understanding of business mission.
60
40
0 0 0
0
10
20
30
40
50
60
70
Strongly Agree Agree Neutral Disagree Strongly Disagree
Percentage
Understanding Of Business Mission
Responds Percentage
61. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 61 Department Of Commerce
Overall satisfaction with the job
Table 4.30: The table showing employees overall satisfaction with the job.
SL.NO OPINION NUMBER OF
RESPONDENTS
PERCENTAGE
1 Highly Satisfied 10 20
2 Satisfied 40 80
3 Dissatisfied 0 0
4 Highly Dissatisfied 0 0
5 No opinion 0 0
6 Total 50 100
Source – Primary Data
Figure 4.30: The figure showing employees overall satisfaction with the job.
Source – Primary Data
Interpretation:
Out of 50 responds, 80% of employees were satisfied with their overall job and 20%
were highly satisfied in the organization.
20
80
0 0 0
0
10
20
30
40
50
60
70
80
90
Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied No Opinion
Percentage
Overall Satisfaction
Responds Percentage
62. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 62 Department Of Commerce
CHAPTER 5
FINDINGS, SUGGESTIONS AND CONCLUSION
63. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 63 Department Of Commerce
5.1 FINDINGS
Almost every employees are highly satisfied with the working environment of
the company.
All employees were satisfied with their salary structure of the company.
All employees have a good relationship with employer and co-worker.
The company is providing good training programme to the employees.
Some of the employees were dissatisfied with their working hours.
Employees are dissatisfied with the infrastructure facilities of the company.
The company always providing excellent safety measures to the employees.
The company always assess the skill of employees before assigning the job.
Employees were dissatisfied with grievance handling of the company.
The company provide excellent transfer policy, promotional policy to the
employees.
More or less employees have a better understanding of business mission.
Employees are satisfied with their work and responsibility.
64. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 64 Department Of Commerce
5.2 SUGGESTIONS
The company can provide all round growth of employees through succession
planning and carrier planning.
Management can adopt better training methods.
The company has to develop their infrastructure facilities.
The organization can minimize the candidate eligibility verification process.
The company can provide sufficient rest time to the employees and reduce the
over working hour.
In order to solve the grievance of the employees, management can adopt quick
action to grievance, acknowledging grievance, examine the cause of grievance,
etc.
65. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 65 Department Of Commerce
5.3 CONCLUSION
Ebenezer Printpack (P) Ltd is a leading offset printers and other varieties of service in
Thrissur, Kerala. It has 2 manufacturing units. The company is at its striving towards
excellence, it has happened due to combined efforts of its management and the work
force. The company has attained a national level award for the better quality printing.
The main positive of the company is that the company does not have any trade union
for employees and hence no labor problem. So we can conclude that the company will
reach greater heights
66. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 66 Department Of Commerce
BIBLIOGRAPHY
67. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 67 Department Of Commerce
BOOKS
Abraham K. Korman, “Organizational behavior”, Englewood, Cliffs, N.J.,
Prentice Hall, 1977.
Aswathappa, K., “Human Organizational Behavior”, Himalaya Publishing
Company, India, 2008.
Bohlander, “Human Resource Management”, Thomson Learning,
Singapore, 2002.
JOURNAL
Arya, P.P., “Work Satisfaction and its Correlates”, Indian Journal of
Industrial Relations, 1984, Vol.20, Issue No. 1.
Baldev R. Sharma, “Determinants of Job Satisfaction among Industrial
Workers”, Vikalpa, 1980, Vol.5, Issue No. 1.
Jayashri Desai, “Employees Job Satisfaction” Vidya, 1964 vol.71 Issue
No.1.
WEBSITE
www.ebenezerprinters.com
http://www.sgia.org/feature_articles/pdfs/employee_satisfaction-
DiCecco.pdf
http://www.dissertation-statistics.com/job_satisfaction.html
https://www.slideshare.net/ajeeshmk52/job_satisfaction-44375280
68. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 68 Department Of Commerce
APPENDIX
69. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 69 Department Of Commerce
ST.THOMAS’ COLLEGE (AUTONOMOUS) THRISSUR
A SURVEY ON EMPLOYEE SATISFACTION
I would be grateful if you kindly spare some time to answer my queries enclosed here.
I shall promise that the information collected from you will be used purely for the
study purpose and would be kept confidential.
Name :
Gender :
Age :
Department :
Education :
Salary :
Q1. How long have you been working in the organization ?
Less than 5 years
5 – 10 years
10 – 15 years
15 – 20 years
More than 20 years
Q2. Are you satisfied with the working environment of the organization ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
70. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 70 Department Of Commerce
Q3. Are you satisfied with the present working hours of the organization ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q4. Are you satisfied with the current transfer policy ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q5. Are you satisfied with the salary structure of the organization ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q6. Does your organization provides satisfactory salary according to the work ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q7. Does the management provide sufficient time for rest ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
71. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 71 Department Of Commerce
Q8. Are you satisfied with the grievance handling system of the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q9. Are you satisfied with the welfare activities provided by the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q10. Are you satisfied with the payment policy of the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q11. The satisfaction level that you have regarding the present promotional policy of
the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q12. How do you rate the performance appraisal techniques used by the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
72. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 72 Department Of Commerce
Q13. Monetary benefits offered by the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q14. Does your superior maintaining good relation with you ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q15. Is the relationship between the peer group good ?
Excellent
Good
Average
Poor
Very Poor
Q16. Do you share experience to help other employees ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q17. Do the superior assess the performance without any bias ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
73. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 73 Department Of Commerce
Q18. The relationship of management towards employee ?
Excellent
Good
Average
Poor
Very Poor
Q19. While taking disciplinary action did you get equal treatment ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q20. Ability to influence decision that affect you ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q21. Your Opinion about the training program of the organization ?
Excellent
Good
Average
Poor
Very Poor
Q22. Does the management assess the skill of employees before assigning the job ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
74. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 74 Department Of Commerce
Q23. Are you satisfied with the career development in the company ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q24. Are you satisfied with the benefits given by the organization through training ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q25. Opportunity to work in the interested projects ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q26. Ability to influence day-to-day company operations ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q27. Your understanding of the business mission ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
75. A Study Of Employees Satisfaction With Special Reference To Ebenezer Printpack (P) Ltd,
St. Thomas’ college (Autonomous) 75 Department Of Commerce
Q28. Are you satisfied with the infrastructure facilities provided by the organization ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
Q29. Did the management take sufficient measures for the safety of employees ?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Q30. Overall satisfaction with your job ?
Highly Satisfied
Satisfied
Dissatisfied
Highly Dissatisfied
No opinion
THANK YOU