Session 8 gdas pmp study group presentation

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Session 8 gdas pmp study group presentation

  1. 1. GDAS PM Professions:PMP Study Group Session #6: Communication ManagementMonique HowardDecember 4, 2008© 2005 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice
  2. 2. 1. You recently took over a large project from another project manager who had to leave because of a personal emergency. You want to understand what kind of information should be provided to different stakeholders, and what methods should be used to provide this information. You will find this information in the :• Communications Management Plan• Performance Reports• Project Records• Communication Plan
  3. 3. 1. You recently took over a large project from another project manager who had to leave because of a personal emergency. You want to understand what kind of information should be provided to different stakeholders, and what methods should be used to provide this information. You will find this information in the :• Communications Management Plan• Performance Reports• Project Records• Communication PlanAnswer: AJustification: The communication management plan provides: - Information to be communicated, including format, contentanA level of detail - Methods of technology used to convey the information
  4. 4. 2. In an appropriate communication model between a sender and receiver, all the following statements are correct EXCEPT:• Noise should be minimized• Receiver must decode and reply to the message• Receiver should acknowledge and agree with the message sent by the sender• Receiver must agree to the message
  5. 5. 2. In an appropriate communication model between a sender and receiver, all the following statements are correct EXCEPT:• Noise should be minimized• Receiver must decode and reply to the message• Receiver should acknowledge and agree with the message sent by the sender• Receiver must agree to the messageAnswer: CJustification: Inherent in the model shown in Figure 10-3 is an action to acknowledge a message. Acknowledgmentmeans that the receiver signals receipt of the message, but not necessarily agreement with the message.Reference: PMBOK Third Edition, Page Number: 224
  6. 6. 3. You recently conducted a variance analysis of your project and were concerned to find that the project was 25% over-budget. This is a very important issue which you would like to discuss with your project stakeholders. What communication method should you use?• War room discussion• Face-to-face meeting• Formal report• Telephone calls and electronic mail
  7. 7. 3. You recently conducted a variance analysis of your project and were concerned to find that the project was 25% over- budget. This is a very important issue which you would like to discuss with your project stakeholders. What communication method should you use? • War room discussion • Face-to-face meeting • Formal report • Telephone calls and electronic mailAnswer: BJustification: Face-to-face meetings are the most effective means of communicating and resolving issues withstakeholders. When face-to-face meetings are not warranted or practical (such as on international projects), telephone calls,electronic mail, and other electronic tools are useful for exchanging information and dialoguing.Reference: PMBOK Third Edition, Page Number: 235
  8. 8. 4. Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues with, project stakeholders. The responsibility of stakeholder management usually lies with the:• Project Management Team• Project Manager• Project Team• Project Manager, Project Sponsor and Project Management Team
  9. 9. 4. Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues with, project stakeholders. The responsibility of stakeholder management usually lies with the:• Project Management Team• Project Manager• Project Team• Project Manager, Project Sponsor and Project Management TeamAnswer: BJustification: The project manager is usually responsible for stakeholder managementReference: PMBOK Third Edition, Page Number: 235
  10. 10. 5. As a project manager, you examine project results to determine how the project is performing over time. This can be done through:• Performance Reviews• Variance Analysis• Trend Analysis• Earned Value Analysis
  11. 11. 5. As a project manager, you examine project results to determine how the project is performing over time. This can be done through:• Performance Reviews• Variance Analysis• Trend Analysis• Earned Value Analysis Answer: C Justification: Trend analysis involves examining project performance over time to determine whether performance is improving or deteriorating. Reference: PMBOK Third Edition, Page Number: 176
  12. 12. 6. In critical negotiations about a contract where you are meeting two other parties to discuss outstanding issues, you should pay a lot of attention to which form of communication?A. Oral FormalB. Oral InformalC. Non VerbalD. Written Formal
  13. 13. 6. In critical negotiations about a contract where you are meeting two other parties to discuss outstanding issues, you should pay a lot of attention to which form of communication?A. Oral FormalB. Oral InformalC. Non VerbalD. Written FormalAnswer: CJustification: Non-verbal communication is more than 50%of the total communication and is extremely important to lookout for while negotiations are being conducted.Reference: Project Management - A Systems Approach toPlanning, Scheduling and Controlling, Page Number: 273
  14. 14. 7. You are interviewing for the position of project manager in the company. What is the most important characteristic you should be looking for in the project manager?A. Technical knowledge about the businessB. Negotiating and convincing skillsC. Communication skillsD. Experience in your organization
  15. 15. 7. You are interviewing for the position of project manager in the company. What is the most important characteristic you should be looking for in the project manager?A. Technical knowledge about the businessB. Negotiating and convincing skillsC. Communication skillsD. Experience in your organizationAnswer: CJustification: Communication skills is the most important trait in a project manager.Reference: pmstudy.com notes as mentioned above
  16. 16. 8. Information distribution involves making information available to project stakeholders in a timely manner. Which of the following tools can you use in the Information Distribution process?A. Organizational process assetsB. Lessons learned processC. Performance reportingD. Communications requirement analysis
  17. 17. 8. Information distribution involves making information available to project stakeholders in a timely manner. Which of the following tools can you use in the Information Distribution process?A. Organizational process assetsB. Lessons learned processC. Performance reportingD. Communications requirement analysisAnswer: BJustification: Figure 10-1 Project Communications Management OverviewReference: PMBOK Third Edition, Page Number: 228
  18. 18. 9. You are the project manager of an IT company. You are in the process of creating a collection and filing structure that details what methods will be used to gather and store various types of information. Procedures should also cover collecting and disseminating updates and corrections to previously distributed material. Where will you include this information?A. Information Retrieval SystemB. Information Distribution MethodsC. Communications Management PlanD. Project Records
  19. 19. 9. You are the project manager of an IT company. You are in the process of creating a collection and filing structure that details what methods will be used to gather and store various types of information. Procedures should also cover collecting and disseminating updates and corrections to previously distributed material. Where will you include this information?A. Information Retrieval SystemB. Information Distribution MethodsC. Communications Management PlanD. Project RecordsAnswer: CJustification: The communications management plan provides:- Stakeholder communication information- Information to be communicated, including format, content, and level of detail- Person responsible for communicating that information- Persons or groups who will receive the information- ... Method for updating and refining the communication management plan as the project progresses and develops.Reference: PMBOK Third Edition, Page Number: 227
  20. 20. 10. You have a project team of forty people collocated at Houston, Texas. Email and notes are frequently used to communicate among team members. These are examples of which type of communication?A. Written FormalB. Written InformalC. Oral FormalD. Oral Informal
  21. 21. 10. You have a project team of forty people collocated at Houston, Texas. Email and notes are frequently used to communicate among team members. These are examples of which type of communication?A. Written FormalB. Written InformalC. Oral FormalD. Oral InformalAnswer: BJustification:Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 273
  22. 22. 11. You are getting project performance information as your project is being executed. Based on the performance information, forecasts are updated and reissued. Some factors that could change as forecasts are updated include:A. Estimate to completeB. Estimate at completionC. Estimate to complete and estimate at completionD. Estimate of a similar project in another company
  23. 23. 11. You are getting project performance information as your project is being executed. Based on the performance information, forecasts are updated and reissued. Some factors that could change as forecasts are updated include:A. Estimate to completeB. Estimate at completionC. Estimate to complete and estimate at completionD. Estimate of a similar project in another company Answer: C Justification: Forecasts are updated and reissued based on work performance information provided as the project is executed. This information is about the project`s past performance that could impact the project in the future, for example, estimate at completion and estimate to complete. Reference: PMBOK Third Edition, Page Number: 234
  24. 24. 12. Deliverables are produced as part of a project. Deliverables are any unique or verifiable product, result or capability to perform a service, and are produced to complete a :A. ProcessB. PhaseC. ProjectD. Any one of the above
  25. 25. 12. Deliverables are produced as part of a project. Deliverables are any unique or verifiable product, result or capability to perform a service, and are produced to complete a :A. ProcessB. PhaseC. ProjectD. Any one of the aboveAnswer: DJustification: Deliverables are any unique and verifiable product, result or capability to perform a service that must be producedto complete a process, phase or project.Reference: PMBOK Third Edition, Page Number: 232
  26. 26. 13. In your project, you have created performance reports to provide the status and progress information to different stakeholders. The results of the performance reports should be compared to the:A. Project management planB. Performance measurement baselineC. Earned value calculationsD. Risk Response plan
  27. 27. 13. In your project, you have created performance reports to provide the status and progress information to different stakeholders. The results of the performance reports should be compared to the:A. Project management planB. Performance measurement baselineC. Earned value calculationsD. Risk Response plan Answer: B Justification: Performance reports organize and summarize the information gathered, and present the results of any analysis as compared to the performance measurement baseline Reference: PMBOK Third Edition, Page Number: 233
  28. 28. Wrap Up Conference Number: 547-941-6414 or 866-547-8978 Passcode: Leader – 844306338, Participant – 3706708318 Procurement Management and November 20 2:00pm Presenter: https:// Tips & Tricks (PMBOK Chapters EST www.rooms.hp.com/attend/default.aspx?key=EH629P4V3N 12) Participant: https:// www.rooms.hp.com/attend/default.aspx?key=EPKZ32VF62

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