The document emphasizes the importance of effective interpersonal communication and outlines various communication skills necessary for clarity, such as empathic listening, feedback techniques, and storytelling. It highlights listening as a critical social intelligence skill and discusses assertive communication, telephone etiquette, and customer-focused communication. Overall, the document promotes the idea that clear communication can significantly enhance relationships and influence outcomes.

1. PROGRESS COMMUNICATION
Interpersonal communication?
Clarity is power !
Un-clarity is a deadly threat !
There are different abilities you need if you want to evolve to
crystal clear communication.

2. List of our communication interventions:
EMPATHIC LISTENING
FEEDBACK TECHNIQUES
BUSINESS PRESENTATION SKILLS
STORY TELLING
INTERPERSONAL COMMUNICATION
ASSERTIVE COMMUNICATION
EFFECTIVE TELEPHONE COMMUNICATION
CUSTOMER FOCUSED COMMUNICATION
INFLUENCE AND PERSUASION

3. PROGRESS ACADEMY
LISTENING: AN ACT OF SOCIAL INTELLIGENCE
THE QUALITY OF OUR
RELATIONSHIPS ARE
DETERMINED BY OUR
ABILITY TO LISTEN.
NON-JUDGMENTAL,
ATTENTIVE
LISTENING.
ONLY THE PERSON
WHO IS FREE FROM A
DEFENSE / ATTACK
MECHANISM CAN
REALLY LISTEN !

4. PROGRESS ACADEMY
FEEDBACK: AN ACT OF CARING

5. PROGRESS ACADEMY
BUSINESS PRESENTATION SKILLS
Boring
!
And I
thought
I was
slow
Hi knows nothing
about us !
Come on
man, come
to the
point !!!

6. PROGRESS ACADEMY
STORY TELLING
A GOOD STORY GETS PEOPLE…
ON YOUR SIDE

7. PROGRESS ACADEMY
INTERPERSONAL COMMUNICATION
IS ALL ABOUT MAKING A STRONG…
CONNECTION

8. PROGRESS ACADEMY
THE ART OF RAISING THE WORDS
NOT THE VOICE
ASSERTIVE COMMUNICATION

9. PROGRESS ACADEMY
TELEPHONE COMMUNICATION
COURTEOUSNESS
CARE
CONSIDERATION

10. PROGRESS ACADEMY
CUSTOMER FOCUSED COMMUNICATION
KNOW YOUR CUSTOMERS

11. PROGRESS ACADEMY
INFLUENCE AND PERSUASION
ONE WORD CAN CHANGE
THE MEANING
THE MOOD
AND
THE MOTIVATION
WORDS CREATE WORLDS

12. info@progressacademy.be
PROGRESS ACADEMY