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Communication course contents
- 1. Fundamentals of Communication CourseOutlines Fundamentals of Communication Days of Training: 1 Overview This course provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace. Lesson 1: Understanding Business Communication Identify Basic Communication Techniques Describe Formal and Informal Communication Lesson 2: Communicating in Writing Write Effective Business Documents Write Effective Business Letters Write Effective Memos Write Effective Reports Lesson 3: Communicating with Graphics Create Graphics for Business Communication Communicate Static Information Communicate Dynamic Information Lesson 4: Using Verbal and Non- verbal Communication Describe Verbal and Non-verbal Communication Identify Elements of Effective Meetings Identify Elements of Effective Presentations Read Body Language Lesson 5: Communicating Electronically Using Voice Communication in Business Using Internet Communication in Business Prerequisites
- 2. Organizational Communication Course Outlines OrganizationalCommunication Days of Training: 1 Overview In this course, students will learn how communication flows within an organization and develop effective communication skills in different environment contexts and situations. Lesson 1: Communication basics Effective communication Understanding communication terms Communicating effectively Organizational management Understanding traditional theories of management Understanding current theories of management Understanding organizational context Organization types and characteristics Discussing organization types Identifying organization characteristics Discussing organizational environments Communication flow Identifying types of communication flow Identifying communication networks Identifying network roles Analyzing communication Lesson 2: Leadership and motivation Communication and leadership Distinguishing between managers and leaders Discussing management and leadership theories Discussing organizational structure and design Communication and motivation Discussing theories of motivation Identifying motivational tools Understanding the impact of nonverbal behavior Understanding barriers to effective communication Lesson 3: Relational context and organizations Relational context Identifying a relational context Identifying relationship categories Relationships and organizations Identifying personality types Developing individual-organizational relationships Lesson 4: Technology in the workplace Workplace technology Identifying categories of technology Impact of technology Identifying the impact of technology Preventing communication overload Technology guidelines Discussing technology guidelines Communicating electronically Lesson 5: Context, stress, and managerial tools Environmental context Selecting an environmental context Stress and communication Managing stress and anger Resolving interpersonal conflicts Lesson 6: Innovation and change Aspects of innovation Identifying degrees of innovation Identifying innovation characteristics Adopting and encouraging innovation Aspects of change Identifying aspects of change Discussing communication strategies Identifying stages of change Discussing the effects of technology and communication Lesson 7: Power, politics, and diversity Power and communication Discussing power basics Diversity and communication Identifying strategies to manage diversity Communicating in different cultures Empowerment and communication Identifying steps for empowerment Identifying guidelines for empowerment
- 3. Advanced Interpersonal Communication CourseOutlines Advanced Interpersonal Communication Days of Training: 1 Overview In this course, students will learn how to develop effective communications skills that build positive interactions with others. Lesson 1: Communication styles and methods Communication styles Identifying primary communication styles Identifying secondary communication styles Verbal and nonverbal communication Using verbal communication Using nonverbal methods Lesson 2: First impression and building rapport The importance of first impressions Identifying elements of a first impression Communicating to build rapport Building rapport Establishing credibility Building positive relationships Asking questions Lesson 3: Building relationships through feedback The importance of providing feedback Using paraphrasing Providing feedback Providing positive feedback Providing constructive feedback Lesson 4: Supervisors Understanding supervisor styles Handling ineffective supervisors Promoting an idea Handling human resource issues Negotiating a raise Handling resignation Lesson 5: Colleagues and subordinates Communicating with colleagues Responding to a colleague’s idea Communicating with subordinates Refusing a subordinate’s request Handling dismissal Lesson 6: Customers and vendors Communicating with customers Responding to complaints Communicating with vendors Rejecting a vendor’s proposal Complaining to a vendor Lesson 7: Organizational culture Understanding organizational cultures Adjusting to the culture Discussing elements of organizational culture Identifying organizational culture Cultural networks Using cultural networks Discussing roles in cultural networks Managing physical culture Arranging meeting space Managing emotional culture Using positive language Encouraging initiative