1. GEETHA CHENGALVARAYAN
QAMANAGER
13YearsofExperience
M:+919710555143
Career summary
A forward thinking, capable and committed qa manager with a
proven ability to meet agreed deadlines, co-ordinate work and work
to defined testing methodologies within a structured environment.
Focused on any task at hand and able to utilize existing test
knowledge and experiences to come up with practical solutions and
alternatives to testing processes. Having first class executive
leadership, negotiating and communicating skills and capable of
providing authoritative guidance and advice to both in house and
third party test teams.
Roles and Responsibilities
QA MANAGER
Responsible for test management of projects throughout the
project life cycle. Also involved in creating structured processes
to manage defects right through to resolution.
Developing and maintaining test methodology
Defining test strategies for projects
Coordinating the work of test teams and monitoring their
performance
Following up any outstanding open test risks / issues
Compiling test metrics for management
Reporting to senior managers on progress and issues
Identify test approaches that optimize the delivery schedule
Planning and estimating
Scoping, Resource Planning
Extensive experience in managing, working with and leading
onsite, offsite and overseas teams, preparing and running calls
and meetings.
Advising clients on Testing best practice
Key Skills
AREAS OF EXPERTISE
•Project Metrics/ Task Tracking • Effort / Time Estimation
•Quality Assurance / Control
• Functional Domain: Banking • IBM mainframes
• Scoping, Resource Planning • Team Building & Leadership
•Liaising & Coordination • Team Building & Leadership
• People Management • Client Relationship Management
• Agile methods • Test methodology • SLA Management
PROFESSIONAL ABILITIES
Experience across multiple types of testing i.e.
system, Integration and user acceptance testing.
Experience of working on Business and Functional
Requirements.
Knowledge of MS Office tools including MS project
and PowerPoint.
Able to take preventative action when any risks
become unacceptable.
Understanding of different test approaches and
techniques.
Actively maintain awareness and understanding of
current developments and best practice in testing.
Knowledge of execution, scripting and planning.
Making sure that all testing plans comply with
company guidelines, standards and regulations.
MANAGERIAL ABILITIES
Managing test teams.
Strong influencing and Communication skills.
Having a flexible attitude and positive approach.
Ability to lead onshore and offshore testing teams.
Experience of client facing roles.
Constantly maintaining high levels of accuracy.
Ability to quickly learn applications with minimal
documentation.
Capable of product and process improvement
facilitation.
Mentoring new team members.

2. TEST LEAD
Analyze requirements during the requirements analysis
phase of projects.
Check / Review the Test Cases document.
Keep track of the new requirements from the Project.
Forecast / Estimate the Project future requirements.
Arrange the Hardware and software requirement for the
Test Setup.
Develop and implement test plans.
Escalate the issues about project requirements (Software,
Hardware, Resources) to Project Manager / Test Manager.
Escalate the issues in the application to the Client.
Assign task to all Testing Team members and ensure that
all of them have sufficient work in the project.
Organize the meetings.
Prepare the Agenda for the meeting, for example: Weekly
Team meeting etc.
Attend the regular client call and discuss the weekly status
with the client.
Send the Status Report (Daily, Weekly etc.) to the Client.
Frequent status checks meetings with the Team.
Communication by means of Chat / emails etc. with the
Client (If required).
Act as the single point of contact between Development
and Testers for iterations, testing and deployment
activities.
Track and report upon testing activities, including testing
results, test case coverage, required resources, defects
discovered and their status, performance baselines, etc.
Assist in performing any applicable maintenance to tools
used in Testing and resolve issues if any.
Ensure content and structure of all Testing documents /
artifacts is documented and maintained.
Document, implement, monitor, and enforce all processes
and procedures for testing is established as per standards
defined by the organization.
Review various reports prepared by Test engineers.
Log project related issues in the defect tracking tool
identified for the project.
Check for timely delivery of all milestones.
Identify Training requirements and forward it to the
Project Manager (Technical and Soft skills).
Attend weekly Team Leader meetings.
Motivate team members.
Organize / Conduct internal trainings on various products.
Work Experience
13 Years of Professional Experience specialized in
BFSI domain.
CURRENT COMPANY
Sep’11 – Till Date: Logitech, India as QA
Manager.
CAREER IN PAST
Nov’10 – Aug ’11: CAPGEMINI, India as Test
Lead
Apr’10 – Oct’10: COGNIZANT, India as Test
Lead
Apr’07 – Mar’10: HCL Technologies Pvt Ltd,
India as Senior Test Analyst
Jul'04 – Mar'06: Net Vision Cyber Tech Ltd,
India as Technical Support Engineer
Jul'02 – Feb'03: Sterling Holiday Resorts
India Ltd., as Executive
Credentials:
Received Performance Star Award for the
performance and commitment shown
towards my project.
Secured outstanding rating in my annual
performance.
My team was awarded by CTO of HBOS for
outstanding contribution in Rhodes
Programme.
Academic:
Master of Science in Information &
Technology from Kuvempu University,
Karnataka
Bachelor of Commerce, Madras University,
Tamilnadu
Personal Details
Nationality: Indian
Passport Number: G2407225
Contact Details:
Address: C/o Mr.Narasimhan, #13/1, Nandavana
Mettur, Avadi, Chennai, TN, Pincode 600071, INDIA.
M: +91 9710555143
W: ac.geetha7@gmail.com

3. Clients, Projects and Roles:
Client of Global Innov Source(Sep 2011- Jun 2013), Kernel Space Tech(Jun 2013 – Jan 2014, 3i Infotech(Feb2014 – Till
Date) Sep 2011 - till date
Logitech – Fremont (Corporate Marketing Team - Sep 2011 till Date) as QA Manager
Client Description:
Logitech International is a global provider of personal peripherals for computers and other digital platforms
headquartered in Romanel-sur-Morges, Switzerland. The company develops and markets products like peripheral devices
for PCs, including keyboards, mice, microphones, game controllers and webcams. Logitech also makes home and
computer speakers, headphones, wireless audio devices, as well as audio devices for MP3 players and mobile phones.
In addition to its Swiss headquarters, the company has offices in Fremont, California, as well as throughout Europe, Asia
and the rest of the Americas. Logitech's sales and marketing activities are organized into four geographic regions:
Americas, EMEA, Asia Pacific and China.
Project Description:
Corporate Marketing is all about content and design management i.e. web creation, maintenance and updating the
logitech.com website.
Client of CAPGEMINI Nov 2010 till Aug 2011
Royal Bank of Scotland (RBS) – UK (Nov 2010 to Aug 2011) as QA Test Lead
Client Description:
The Royal Bank of Scotland plc is one of the retail banking subsidiaries of the Royal Bank of Scotland Group plc, and
together with NatWest and Ulster Bank, provides branch banking facilities throughout the British Isles. Royal Bank of
Scotland has around 700 branches.
The RBS Group operates a wide variety of banking brands offering personal and business banking, private banking,
insurance and corporate finance throughout its operations located in Europe, North America and Asia.
Project Description:
This is a project to implement changes to the existing credit operating model and provide the end users with a
streamlined credit process for the Business and Commercial Lending.
eKYC
The eKYC (Know Your Customer) check verifies customer identity and address electronically, based on the information
such as customer name address, personal identity proof etc.
The major features of eKYC functionality are:
1. Perform KYC checks online using bureau data and bank specific business rules for a new customer
2. Retrieve the present KYC status for existing customer from core platform KYC data base and perform KYC checks online
by using bank specific business rules. If re-KYC is required get bureau data for KYC check
Credit Decisioning Service

4. The Credit Decisioning service will supply MCOS (Multichannel online sales) with decisions on what products, if any, a
customer can be offered. These decisions will be based on Retail Credit Risk owned logic within the Chordiant Decision
Engine (third party tool). Decisioning will interface with MCOS, a credit reference bureau service and internal RBSG core
systems to provide the data required to inform decisions.
Client of COGNIZANT Apr 2010 till Oct 2010
Llyods TSB (LTSB) – UK (Apr 2010 to Oct 2010) as Test Lead
Client Descriptions:
Lloyds Banking Group plc is a major British financial institution, formed through the acquisition of HBOS by Lloyds TSB in
2009. Lloyds Banking Group's activities are organised into Retail Banking (including Mortgages), Wholesale, Life, Pensions
& Insurance, and Wealth & International. Lloyds' extensive operations include the US, Europe, Middle East and Asia. It
traces its origins to Lloyds Bank, founded in 1765 and the fourth oldest bank in the United Kingdom.
Project Description:
Sales and marketing project is about testing ecommerce (web application) and direct sales (Browser) applications through
which quotes for home insurance will be provided. Ecommerce application is used by the end users to get the quotation
and direct sales is the application used by call centre agents to key in quote for the customers.
Client of HCL TECHNOLOGITES Ltd., Apr 2007 till Mar 2010
Client Descriptions:
HBOS plc is a major UK company. The Group provides retail, business and corporate banking, and insurance and
investment services through its multi-brand strategy in the UK and internationally. About 72,000 people are employed
across the Group. HBOS has the biggest private shareholder base in the UK. HBOS is the UK's largest mortgage and savings
provider and the number one provider of new investment products. The Group is one of the UK's leading general insurers
and has a reputation for excellence in the provision of business banking and corporate finance, delivering innovative
funding solutions across a range of markets.
Halifax Bank of Scotland (HBOS) – UK (ADM-Banking & Services Project: Jul 2009 to Mar 2010) as Test Lead
Project Description:
This Project is mainly concerned with Production support through SMART tool on back-end (Mainframe Assembler) from
Off-shore and deals with analysis and fix of Production Environment Defects from Quality Center. It also deals with Small
Request.
HBOS – UK (Bond Factory Project: Sep 2008 to Jun 2009) as Sr.Test Analyst
Project Description:
The Bond Factory aims to provide the savings business with functionality that will allow them to rapidly create, test and
implement new ‘Bond’ products namely Guaranteed Equity Bonds and Fixed Rate Bonds with minimal involvement from IT
in significantly shorter timescale and at lower costs than is currently possible. To achieve the low cost implementation of
Bond products, a database called “Product Inventory” is being introduced (.Net application).

5. HBOS – UK (RHODES II STATEMENTS Project: Dec 2007 to Aug 2008) as Sr.Test Engineer
Project Description:
HBOS initiated the project Rhodes comprising of a number of work-streams aimed at improving customer experience and
reduce customer dissatisfaction in their bank account processing. The Statements work-stream within Rhodes II should
implement enhancements to the design of the statements for Banking, Savings and Sharesave accounts and the
processing around the generation of statements, either paper or online.
The requirements for Rhodes II statement work stream has been categorized into two phases. The first phase essentially
deals with the regulatory aspects as specified by the NICC (Northern Ireland Competition Commission) and the non
regulatory requirements which form a part of the statement for the Banking, Saving and Sharesave accounts. These
requirements are for the Halifax, Bank of Scotland and Sharesave accounts.
HBOS – UK (APPLICATION SERVER MIGRATION Project: Jun 2007 to Nov 2007) as Test Analyst
Project Description:
The purpose of this project was to replace all NT4 servers (and any impacted Windows 2000 servers) hosting Business
Objects applications, with Windows 2003 servers as Microsoft no longer supports Windows NT4. Since Windows 2003
server is not supported by Business Objects 5.1.7, HBOS initiated this project to migrate all the Business Objects 5.x
reports to XI R2.
The scoped of the project to migrate 254 reports which are in two modules Heal and Business Eye. The reports are having
Visual basic application and call an external VB program which is developed by a third party. The 5.1.7 reports were using
Add-in, custom prompts which are not supported in XI R2. HCL has developed solutions to overcome this problem. The
scheduled reports will burst out the HTML which will be feed to another application called Business Eye.