Dear reader, the document I am sharing describes my specific approach to consulting for small medium businesses. My approach starts with a free chat aimed at identifying if and how there can be a useful cooperation, based on customers needs and desires vs my skills, experiences. The characteristics of the approach are detailed in the document; in addition please feel free to contact me at the indicated references, should you wish to know more about my service and our potential cooperation; or should you just wish to explain better your needs, uncertainties and/or desires. I believe a company, be it represented either by entrepreneurs or managers, must be in a condition to learn about the benefits of working with a good consultant in a smooth way and without any risks. For this reason I never request a duration or minimum hours binding contract and my fee is per hour or fraction of hour. I must conquer the trust of entrepreneurs, managers, employees, workers, or their customers and suppliers, by means of everyday's clearly perceived added value; in terms of economic results, quality of product and service, increase in durable skills, knowledge and competence. Once we have known each other and should we define we could successfully cooperate to solve you needs, clarify your uncertainties or make your desires true by effectively and substantially improving your company's results, I just usually suggest that we adopt a common agreement (usually one or two simple but clear pages) to make sure we share goals, approaches, roles, specific desired results, consultancy fee and payment terms. I worked with external consultants from inside companies. That is why I know which are the limits of bad consultancy approaches and therefore propose and always, with the acceptance of customers, utilize, a fully flexible approach, still committed to results as if it was a formal contract. Kind regards, Paolo Pozzi

1. Paolo Pozzi
Quality, Profitability, People Development to Optimize Processes, Logistics, Service
Skills and characteristics of the cooperation offered
Acquired Knowledge and Skills
I played from ’88 to ‘93 typical Accounting and Controlling funcions. Since ‘94 I managed
primarily to Optimize Operational Processes, Logistics, Customer Service:
Pre-sales techical and commercial information
Sales forecasting and orders management
Inventory planning and management, procurement
Warehousing, domestic and international transport
After-sales and spare parts management
Other processes depending on specific needs and necessary competences
I learned and successfully implemented, both in Management (‘95 to ‘03) and Consulting (from
‘04) roles, effective approaches, methods and tools for maximizing Quality/Service, Cost
reduction, Customer/People/Supplier satisfaction; with care for emotional (involvement),
cognitive (knowledge, experience and method) and physical (energy and monitoring) aspects.
Some of the possibile needs to be met
I offer my cooperation to entities who may need support or guidance to obtain, in mentioned
or similar processes, more effective, comprehensive and lasting, results by making activities
revenue/cost effective, seamless and customer oriented, and People independent and reliable.
Examples of situations in which I partner with Entrepreneurs and their Teams:
willingness to properly set and organize processes, acitivies, people, tools, contracts
opportunity to improve management by priority
lack of entrepreneurs time or passion for some logistic and operational aspects
entrepreneurs need of an ethically solid operational representation
decrease of margin and search of efficiency by optimizing info/materials flow
conscious (or unconscious) need of knowledge vs operational processes needs/goals
partially unsatisfied customers due to insufficient inclination to Customer Service
functional conflicts and lack of coordination, with impact on hidden costs
insufficient sensitivity to Preventive Actions
short-lasting effectiveness in identifying causes of anomalies and in removing them
support to field training of entrepreneurs and/or employees
ineffective management of sales/purchasing, warehousing, transport, other process
need of support and method in selecting and managing Suppliers, Staff, Partners
non-existent, marginal or unreliable process measures (cost/service/safety/risk)
poor discipline in internal processes or from/towards external partners
willingness to introduce a solid Quality Management System, or improve/spread it
Mobile: 338 68 88 304 - email: ppoz@libero.it - Skype: ppoz99

2. Paolo Pozzi
Quality, Profitability, People Development to Optimize Processes, Logistics, Service
Elements of the methodology offered
Organization, review and possibile amendment of information (verbal and written) and
physical processes, aimed at making them sgnificantly leaner and effectively monitored.
Analisys of (human/professional) skills and ongoing interaction with people to:
 define/implement an action plan to improve according to needs/priorities
 make them indipendent and reliable in achieving and sustaining improvements
Definition of effective and profitable collaboration agreements with Customers /
Suppliers and monitoring of shared rules and performance indicators;
Complete elimination of anomalies, decrase of visibile and invisible costs:
 emergence of anomalies and prioritizazion by profitability/service impact
 identification of root causes and adoption of mistake-proof solutions
The approach differs in its constant attention placed on essential ingredients, for improving
personal effectiveness and interaction with others, to achieve a common benefit:
define and effectively share goals and priorities of operational improvement
analyse data/information in a meaningful, thorough, consistent, comprehensive way
requesting and obtaining better management of themselves, a project, a team
priviledge attention to Preventive Actions through process, skills and risk analysis
control Quality of their own and others (colleagues, external partners) work
effectively communicate to align with colleagues, bosses, team, partners
reduce waste (visibile and hidden, e.g. materials, time, frustration, ecc.)
manage with total spontaneous attention to both Final and Internal Customer
increase sensitivity to work Safety and Environmental and Social impact
improve knwoledge, experience, and serenity in the workplace
promote a spread push towards positive innovation
Scope
Small medium businesses. Such choice is in line with the specific type of cooperation I offer,
which to be effective needs:
strong empathy and harmony with entrepreneurs and teams who recognize a real need
to improve operations;
to adequately understand the conclusive factors of market, resources, processes
real, substantial, recongnized results with coordinated and transparent cooperation.
The proposal
The approach I use and suggesti is one or more initial meetings to:
know each other and verify the opportunity for potential reciprocal cooperation
agree on the next steps should the meeting confirm such opportunity
define the agreement: goals, approach, economics (flexible for the buying company)
Mobile: 338 68 88 304 - email: ppoz@libero.it - Skype: ppoz99