professionalism_suitable.pptx

Professionalism
at
Workplace
1
Copyright © Workforce Guru, 2018. All rights reserved. Images
and other multimedia content used with permission.
Zia ur Rehman
(ISO Certified HR Professional, PHD Scholar)
MS HR, PGD, DIT, DHM,DSHRM, ISO: 9001-2008 (TQM & Internal Audit Professional)
ISO: 9001-2008(Training and Development )
Master Trainer,
Skills Development Council, Islamabad
Visiting Faculty Member (University of Arid Agriculture, Rwp)
Visiting Faculty Member, (Barani Institute of Management
Science, Rawalpindi.

Professional
A person who is expert and proficient at his or
her work.
2

Professionalism
-A specific style of behavior in the workplace.
-The conduct, aims, or qualities that
characterize or mark a profession or a
professional person.
3

Values
The social principles,
goals, or standards
held or accepted by
an individual, a class,
a society, culture, etc.
4

Morals
Relating to, dealing
with, or capable of
making the distinction
between right or wrong
conduct.
 principles
 standards
 beliefs with respect to
right or wrong behavior
5

Right
In accordance with
fact, reason, justice,
law, and ethics.
6

Wrong
Contrary to fact or reason,
unlawful, crooked, twisted,
immoral, improper,
exaggerated.
7

 A set of conventional
principles and
expectations that are
considered binding on
any person who is a
member of a particular
group.
 Organization Culture
8
Code of Conduct

Unprofessionalism
Not conforming to the
standards or requirement of a
profession;
contrary to the accepted code
of conduct of a profession.
9

Characteristics of a
Professional
 Honest
 Skilled
 Courteous
 Reliable
 Thoughtful
 Dependable
 Cooperative
 Committed
10

Professionalism is
judged by:
 Unwritten rules
 Code of conduct
 Culture
 Expectations and
standards
 One’s personal values
11

How Are You Judged As
A Professional?
 Your Communication
 Your Image
 Your skills/Competence
 Your Body language
 Your Appearance
 Your Behavior
 Your Attitude
12

Unprofessional Behavior
 Conduct that could be characterized as harassment
or discrimination.
 Verbal threats of violence,revenge, or lawsuits.
 Verbal outbursts.
 Inappropriate physical touching or contact.
 Arguing in front of customers, clients and families.
 Physical actions that threaten others such as
throwing or knocking down objects.
 Insults, verbal comments, or criticism intended to
suppress or criticize others.
 Be harsh with guests customers.
 Not observing the punctuality, discipline and
professional boundaries.
13

Always Remember!
 Keep personal issues
away from the
workplace!
 Smile and Respect
 Work-life Balance
 Communicate
effectively(5 W’s/H)
 Observe the Cultural
Diversity
14

Always Remember!
15
Always Remember!

Always Remember to use Magic
Words Appropriately !
 Thank you - my pleasure or pleasure is all
mine
 Sorry - its ok don’t need to be sorry careful in
future
 Please, do me a favor?
 You are always Welcome
 May you/I ?, Can you / I ?
16

Always Remember!
17

Always Remember!
Keep personal
issues separated
from the workplace!
18

Always Remember!
Keep personal
issues separated
from the workplace!
19

20

21
According to the global edition of the annual Cvent-commissioned report, one of
planners' biggest considerations for returning to a venue is the professionalism
of the staff. In fact, more than half of 2,650 qualified planners surveyed (59%)
said a lack of professionalism among hotel staff would prevent them from
returning.
“Concern over professionalism ranks higher than more obvious items like
venue size (44%), cost (43%), or available dates (42%)," the survey found.

22

You Tube Video Links
 https://youtu.be/14bCsM16bYo
 https://youtu.be/tpudzD5Rftk
 https://youtu.be/YLQy2XhQjBY
 https://youtu.be/0o3INMBL58w
 https://www.youtube.com/watch?v=r_VPsyxYz2k
 https://www.youtube.com/watch?v=e9BmviD8eWY
 https://www.youtube.com/watch?v=JhLhje-l9NM
 https://www.youtube.com/watch?v=R6q_KUPKiZo
23

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Editor's Notes