The document discusses codes and conventions of the soap opera genre. It provides examples from EastEnders focusing on family relationships, working class communities, and multiple storylines. Soap operas tend to focus on domestic tribulations and strong female characters, appealing mainly to female audiences. Trailers are used to promote soap operas, consisting of excerpts to attract audiences without spoiling the narrative. Multi-platform promotion can increase a media text's visibility and credibility through cross-promotion across different media.