The document outlines the order fulfillment process for web orders. It shows the steps an order goes through from initial credit card preauthorization, to being entered into the system by a customer service representative, to picking, packing, and shipping by shipping. It also shows how orders are handled differently for Canadian customers versus non-Canadian customers.

1. Web Orders – ActorsCustomerCSRShipping
2015-Mar, Created: 2015.03 by L. Skaling
Enters Order
Credit Card
Preauthorization
successful?
No order placedN
Receives an Order
Fulfillment Request
(email)
Receives an Order
Confirmation
(email)
Adds order to
System
(JDE)
Pick, Pack & Ship
Y
Canadian Order?
Order information
imported to SAP
N
Receives notice to
pick/ pack shipment
Adds shipping
information
Receives notice
order has been
shipped
Receive order
Credit Card Charged
Can fulfill order? Y
N
Cancel or Partially
cancel order

2. Web Orders - Systems
Shopify
Shopify/Stripe
Payments
eCommHubJDESAPShippingSystem
2015-Mar, Created: 2015.03 by L. Skaling
Payment
pre-authorized
Receive order
information
Enter (manual)
Order
Canadian Order?
Send order
information to SAP
Receive order
information
Canadian Order?
Shipping
information
Add shipping
information
Shipping
information
N
N
Shipping
information
Shipping
information
Y
Order placed
Shipping
information sent
Payment Captured
Can fulfill order?
Y
Pre-authorization
cancelled
Cancel or Partially
cancel order
N