Citizens often feel powerless when civic issues like garbage dumps or unfinished roadwork go unaddressed. ProblemBolo is a mobile app that allows citizens to post complaints and notify the responsible officers. It organizes all complaints by location, type, and severity for public and media viewing. Publishing major issue analyses can build public pressure for authorities to take action and be more accountable to citizens. The app aims to empower people to create change through civic participation and complaint reporting.

1. Hello Citizen.
What do you do when there is an overflowing, stinky garbage dump right outside your
house, or an unfinished road repair work, which has been going on ever since you can
remember?
If your answer is Nothing, then we are here to help you.
You need to understand, the complications surrounding civic issues revolve around the
apparent disregard and apathy of civic bodies. The lack of Citizen Participation in identifying
and notifying the responsible officer is what is breeding apathy within the system. No
Objective and Periodic evaluation of officers’ work brings about indifference. The
government mechanism in dealing with complaints is apparently inaccessible and inefficient.
We thought we could improve this and we think active Citizen Participation can eradicate
this Issue.
And we call it, ProblemBolo.
ProblemBolo is a Mobile based Public Portal that allows citizens to post Complaints on the
go. ProblemBolo notifies all concerned officers and organizes and analyzes all the complaints
based on location, type, severity and other criteria, for public and media viewing. Major
Issue Analysis generated by ProblemBolo will be periodically published in the media - print &
electronic – to bring the issues to a “larger audience” (Municipal Authorities) and build
Public Pressure for action.
This, we think, would make the Municipal bodies work well, turn accountable and be
answerable to the people.
Join us, as we try empowering every person to bring about change in his or her life, using
intelligent methods and technologies.