Citizen Engagement - Smart Cities Summit 2018 - Algiers
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This document discusses citizen engagement and building smart cities. It argues that citizen engagement is key to building smart cities by seeing issues from the citizens' perspective. It notes that different countries face different problems and traditional communication channels are insufficient. Technology like mobile apps can help address this "black hole" issue by facilitating two-way communication between citizens and authorities. The document provides 10 tips for effective citizen engagement, such as gaining buy-in from both parties, using social media channels, outsourcing app development, and having a long-term product roadmap and vision for smart cities. It stresses that citizen engagement is just one part of smart cities and requires an integrated platform.
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Citizen Engagement - Smart Cities Summit 2018 - Algiers
- 1. favoriot Dr. Mazlan Abbas CEO – FAVORIOT Sdn Bhd Citizen Engagement “Key to Building Smart Cities”
- 2. favoriot Build Smart Cities through the eyes of the CITIZENS and have better Citizen Engagement
- 3. favoriot Different Country Have Different Problems
- 4. favoriot Different Country Have Different Problems
- 5. favoriot Different Country Have Different Problems
- 6. favoriot There’s a crime! No Parking Spaces! Flood is bad! No one is handling the garbage! Building is on Fire! Buses didn’t come on schedule! Pollution getting worse! Cities Different Country Have Different Problems
- 7. favoriot Ad Hoc , Chaotic, VIRAL SMS Whatsapp Facebook Twitter Radio TV Capacity To Hear And Respond Traditional channels (web portals, emails, phone calls etc) and methods unable to handle effectively PEOPLE AUTHORITIES “Black hole” issue Mobile App
- 8. favoriot Citizen-Centric • Building Trust Citizen-Centric Data-Driven Decision Smart Tools Responsive Cost Effective Accountable Transparent Collaborative Benefits to Citizens Benefits to Local Councils
- 9. favoriot Vision - City Of The Future Open source and open data Make visible the invisible Sensing the city Provide tools for the citizens to interpret and change the workings of the city Technology may help mitigate the “black hole” problem.
- 11. favoriot Tip (1) – Buy-in From Both Parties • It requires the active participation of both parties. It’s like “chicken or egg” question. Who starts first? • Residents felt that their complaints would go down the deaf ears of the local councils – just like going down the black hole. • The local authorities that are sensitive to the citizens feel that the citizens need to channel their grouses into a proper channel rather than letting their anger on social media and become terribly viral.
- 12. favoriot Tip (2) – Publicity • If you ask 100 or 1000 people on the streets whether they have heard such application. We can almost guarantee you that none have heard that. • It’s easier to get a ridiculous publicity message across the WhatsApp rather than something which is more useful • ”Engagement fatigue” • Staff intensive • Time consuming • Little return of Municipal investment
- 13. favoriot Tip (3) – Finding The Right Concerned Citizens • Who are these people? What type of individuals that are concerned about the cleanliness or safety of the surrounding. • The NATO and the SELFIES – the non- concerned citizens
- 14. favoriot Tip (4) – Gamification If Necessary • People wants an incentive to participate in crowdsourcing initiative. Either get themselves paid in monetary or prizes. • The other way is to gamify the app in such a way that gives some form of status within the community app. Give them points and elevate them into a different status or higher rank on the leadership board. • Launch contest with prizes for being the most active users.
- 15. favoriot Tip (5) – Pressure Groups • No administrators of the cities would love to receive complaints every day. Nobody likes to handle hundreds or thousands of complaints each day throughout the whole year. But if they did not manage and close the complaints, how could they solve all the problems which are already in the queue? • Why need to be in a reactive mode when local councils can be proactive? • Sometimes, city authorities need a little push or “pressure” from the people.
- 16. favoriot Tip (6) – Social Media Channels • The most popular official channels by local councils are either through phone, fax, web portal or email. But technology has rapidly changed the landscape of communications with the advent of smartphones, mobile Internet, and Social Media. • Allow the citizens to communicate on their favorite social media channels.
- 17. favoriot Tip (7) – In-house Vs Outsource • It’s NOT only the front-end but also the backend system. • Thus, a lot of cities who thought that they could just develop the mobile app (i.e. the front-end) in-house did not realize what they are going to end up. • Nearly all local council IT departments are not set up as a product development house. The budget given to them are only enough to operate, manage and maintain the IT system but not to become innovative and develop their application.
- 18. favoriot Tip (8) – Product Roadmap • Handling a continuous development and future enhancement of the backend system requires a sustainable IT support resources. • New technology emerges and thus it must quickly be adapted with the current process workflow. • Developing and supporting this in-house will probably give the IT department of the local council a horrible nightmare that they will always regret.
- 19. favoriot Tip (9) – Smart City Vision • Citizen engagement is only one of the single component in a Smart City. They are many applications which require integration to a smart city platform; thus, it cannot be developed in silo manner. • Remember that IOT also requires input from physical sensors (other than the sensors from the smartphones). • A real Smart City need an integrated platform that collects and aggregates various sources of data (structured or unstructured) to discover the insights of the city and make cities a better and sustainable place to live.
- 20. favoriot Tip (10) – It’s Not An IT Job! • Of course, any IT company can develop the mobile app. • However, IOT requires different skills that encompass embedded programming, understanding different communications protocols, cloud services, and big data analytics.