Problem solving skill - Nguyen Trong Quy

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Identify Problem

2. 2
What is “Problem” ?
Problem :
Anything that cause negative
impact to performance
Problem can be identified as a
GAP between…
Current
State
Target
Budget
Standard
Regulation
Ideal state
Problem is easy to identify

3. 3
Problem differs from perspective
Let’s work in pair.
Please identify 5 of your own and your partner’s good points in personality.
Then, compare each other to see how many points are same as you identified.
What are problems ?

4. 4
True problem is behind problem
Please pick up every problem you can find in our class room
Elephant and blind monks

5. 5
Action Learning
Let’s identify true problem
Continueuntil
everyoneagreeon
leader’sidea
Each team member to construct idea
Decide leader
Each member to present idea, the
others carefully listen to idea
Make constructive questions to
leader’s idea for better
understanding
Each member to redefine idea after
questioning
Each member to present idea again, ,
the others carefully listen to idea