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Data and Services
      Guide




    Prime Prospects is a division of Sample Answers Ltd,
   Bridge House, 74c Broad Street, Teddington, TW11 8QT
            Registered in England No. 3046957
Contents

2        Introduction Prime Prospects provides simple and bespoke solutions to your
                      local area marketing
         Our Services Supporting your needs

3      Data Services Our Consumer, Business and Data Cleaning services
           Targeting Getting the most from prospect data
           Strategies

4          The Prime How the data is collected and what volumes are available
           Prospects  Consumer and Business database information
           Database

5              Other How we can fulfil your other data needs
           Databases

6           Example Education
          Campaigns Sports
                    General
                    Automotive
                    Example Map
                    Business to Business

11   Database Health More information about how to get your free data health check
              Checks

12            Service What to do next
           Standards

          What Can I Simple, Targeted, Planning and Fully Supported
      expect from the
                 data

13       Summary of Prime Prospects compliments your existing marketing by targeting
            Services the right kind of prospects
                      Contact Details

14        Appendix 1 Targeting Options and Response Rates

15        Appendix 2 Common Database Selections

16        Appendix 3 Frequently Asked Questions




                                        Page 1 of 16
Introduction

Prime Prospects provides bespoke data solutions for your direct marketing campaigns.

                 Quick We hold our databases in house allowing for quick turnaround for
                       counts and orders.
                Simple Simply tell us what you want and we do the hard work for you by
                       searching either our in house or partner data sources for the data
                       you need.
       Comprehensive Our in house databases cover both consumer and business data
                     with a mixture of postal, telephone and email data available.

You will have access to one of the UK’s largest consumer data pools with over 18 million
individuals with 11.5 million car records. These actual prospects have responded to surveys
and product registration cards and given permission for you to contact them.

Our two business databases hold over 1.8 million company records with 5 million individuals
who are contacted on a regular basis to ensure the data is kept up to date.

Prime Prospects has supplied leads for national, regional and local companies for over 16
years. These leads have been used in campaigns to raise brand awareness and generate
enquires, leading to increased sales.

Our Services


              Consumer Data             Business Data               Data Cleaning

                Postal               Email          Telephone                Fax

                                          Geography
              Drive Time            Towns               Distance       Standardised

                                               Counts
                           Quick                                   Simple
                Single             Stacked         Book of Counts           X-Tab
              Deduped              Profiles       Drive Time and Penetration Maps

                                         Data Supply
            Pure Prospects         Multi Use            Guaranted Delivery Rates

                                      Data For Research



                                          Page 2 of 16
Data Services

       Consumer Data Our databases of over 18 million actual (as opposed to modelled)
                     records providing us with great insight into the individuals in the
                     areas around your business.
                     Even at a local level this gives us great market penetration, all
                     from one source and at one price for single or multiple uses.
        Business Data Our two databases allow us to search a variety of selections
                      including SIC code, fleet size, turnover or job title.
                      We can supply you with postal addresses, telephone numbers and
                      emails of prospects either for single or multiple uses.
  Data health check for A free data health report from Prime Prospects will highlight any
        your own data cleaning or enhancements we can provide to your data. The
                        report will highlight if there are any gone aways, movers,
                        deceased records and so on. For car companies we can run a
                        keeper change report to examine the owner ship of the car on
                        your database.



Targeting Strategies

If you are looking to expand your marketing area or a competitor is closing down or if
you’re opening a new site we can provide the prospects you want to talk to.

    Communicate more Your own database is vital for your campaigns to run effectively,
efficiently with existing incorrectly addressed records waste money in production and
              customers mailing costs. We can clean your files to improve your
                          communications.
    Communicate with Targeting will allow you to reach people who are like your existing
   potential customers customers and would be interested in your product. Alternatively
                       if you’re looking to move into a different market our databases
                       will help you reach new customers.
      Raise awareness Multiple uses of your selection will help you communicate over a
                      longer period to promote you, your products and services. These
                      prospects may not be ready to buy just yet, but regular
                      communication will help stimulate their interest when they are
                      ready to buy.




                                      Page 3 of 16
The Prime Prospects Database

Our databases can provide you with a range of data services including competitor car
drivers, wealthy prospects, parents, local businesses to more specialist data such as
insurance renewal dates and Motabilty prospects. Appendix 1 shows how response rates
differ from your own data to Prime Prospects and onto modelled data.

      How is the data Consumer Data is collected from Product Registration Cards,
            collected Consumer Surveys and from websites. These people have given
                      permission for their data to be used for marketing purposes,
                      making them more responsive to other direct mail campaigns.
                              Business Data is sourced from Companies House and telephone
                              qualified on a rolling basis to keep clean and up to date.



   Consumer

People all over the UK have volunteered information about their circumstances and lifestyle
and allowed it to be used for marketing purposes. By mailing actual as opposed to
modelled data this will improve the response rate of you campaign.

         Postal Records 18 million individuals across the UK.
     Telephone Records Approximately 15% of our data will have a telephone number that
                       has been screened against the Telephone Preference Service.
                    Emails Our two partners have access to over 5 million email addresses.


       Car make, model,                          Number of cars in a   Sports and social
       year of registration                      household             interests
       Income                                    Charity donations     Holiday destination
       Age                                       Marital status        Occupation
       Number of children                        Age of children       Financial status

       Full details can be found in Appendix 2


   Business

Over 5m contacts from 1.8m businesses with 70+ search criteria, almost all records will have
a telephone number and approximately 25% will have an email.

Selections include turnover, fleet size, contact names and email addresses based on the
LBM and Experian National Business Database.



                                                  Page 4 of 16
Other Databases

A selection of our most commonly requested databases from our partners include:

        High net wealth There are a number of ways of targeting the very wealthiest
             individuals individuals, for example through house value, income, share
                         ownership and lifestyle.
       Motabilty for car Approx 300K prospects UK wide. 60% of the data is voice
           dealerships collected with the rest coming from surveys. Selection is based on
                         prospects where their Motabilty contract is coming to an end.
                         30% of records with a TPS’d telephone number.
     Insurance Renewal Over 2m records UK wide split by month. Collected through
                  data online and telephone surveys with approx 10% telephone
                       numbers available.

   Other Examples

       Electoral roll data                              Directors at Home

       Small Office / Home Office                       Motorbike Data

       Very high wealth individuals                     Ethnicity


We can build a data pool of prospects in your area targeted as widely or specifically as you
need.

The following pages provide some examples of how the data can be used.




                                         Page 5 of 16
Example Campaigns

Prime Prospects can support your local marketing campaign by providing targeted
prospects in your area.

Typical campaigns aim to raise awareness about you and your services usually directing
recipients to contact you either by telephone or to your website. It is easy to test and refine
your message and offer and this section provides some examples of the variety of ways in
which the data can be used.

   Education

       Prospecting for Public School candidates
       Adult prospects for evening classes

                                 Parents of 15 year      All adults interested
                   Districts
                                  olds and £50K+         in further education
                      GU6                        23                        207
                      RH6                        39                        493
                     RH10                        72                      1,035
                     RH11                        29                        925
                     RH12                        59                        657
                     RH13                        55                        576
                     RH14                        22                        170
                     RH16                        48                        531
                     RH17                        38                        251
                     RH20                        37                        350
                     Total                      422                     5,195


   Sport offers (example campaigns for a local golf club)

       Prime Prospects can target golf players by age for a promotion aimed at retired
       people over 60.

       We can also identify high net worth golfers for mailings targeted at affluent golfers.

       We can identify golf orientated prospects with children aged 5-10 years old for a
       promotion to encourage young golfers.

       Finally, we can target golfers who drive particular makes and models of cars for any
       special promotion for a local car dealership.

   Similar promotions can be done for almost all other local sports and social clubs.




                                         Page 6 of 16
Other example targets

   Charitable criteria which can include age and income to help promote smaller, local
   charities.

   Hotels can use our year / month of birth criteria to target people with upcoming
   birthday milestones.

   Holiday offers can be targeted at people who like to go to different places, are at
   different life stages (such as children or income) or at different times in the year.

   Motorbike owners can be contacted for a variety of offers such as servicing, products
   or motor biking holidays.

Example General Counts


                         Birthday Month:                                   Interested in
   Districts                                          Interested in Golf
                    March                Sept                              Gourmet Food
    GU6                      420                433                518                 718
     RH6                     887                893                947               1,298
    RH10                  1,916               1,753              2,208               2,753
    RH11                  1,577               1,318              1,420               2,104
    RH12                  1,231               1,203              1,534               2,005
    RH13                  1,039               1,005              1,233               1,748
    RH14                     412                361                441                 630
    RH16                     976                837                998               1,468
    RH17                     521                476                567                 859
    RH20                     786                694                881               1,257
    Total                 9,765               8,973             10,747             14,840




                                   Page 7 of 16
Automotive examples

   Car dealerships and service centres can target owners of specific makes and models
   and registration years, perhaps combining their promotion with the local golf club or
   health club.

   Spring / summer / autumn / winter ‘health’ checks to owners of specific makes and
   models but geared precisely to the age of car.

   Special ‘pensioner service’ mailings can be targeted at retired people for servicing
   offers during quiet times in the work shop.

Example Car Counts

                                     Competitor Cars - All Ages
  Districts   All VW                                                               Total
                       Polo     Golf    Passat    Phaeton       Eos      Tiguan
   GU6           137      247     226       241            9       16         42      918
    RH6          210      583     548       488          16        33         94    1,972
   RH10          394    1,271   1,053     1,081          29         83       117    4,028
   RH11          261      993     842       750          18         44        64    2,972
   RH12          366      797     762       740          27         64        85    2,841
   RH13          268      581     585       593          29         53       101    2,210
   RH14           87      197     221       202          10         17        44      778
   RH16          267      557     472       505          11         23        75    1,910
   RH17          126      314     247       241          18         23        63    1,032
   RH20          186      369     430       423          23         46        87    1,564
   Total       2,302    5,909   5,386     5,264         190       402        772   20,225




                                   Page 8 of 16
Example Map

Our counts can also be mapped to give a more detailed picture of ‘hot’ and ‘cold’ spots
within your local area (or across the country):

                            Distribution map of all VW owners by post code district
Geography: GU6, RH6, 10-17 and 20




                                              Page 9 of 16
Business to Business examples

Businesses can be targeted by a variety of selections and channels including job title,
turnover, SIC code or fleet size. Almost all of the records have a telephone number and
around 25% of the file has an email address.

        Car dealerships can target fleet buyers in companies with different sized fleets

                                                                           Fleet Size
      District                                                                                                                                     District
                     1 to 2        3 to 5             6 to 9          10 to 19    20 to 49            50 to 99        100+            Unknown
       GU6               195           212                 26               12         -                   -             -                182            627
       RH6               292           302                 77               32           11                  4                  2         361          1,081
       RH10              458           633                145               63           40                  7                  6         612          1,964
       RH11              154           165                 44               16           13                  4             -              268            664
       RH12              389           438                 73               35           12                  2                  2         488          1,439
       RH13              341           356                 51               22            6                  2             -              308          1,086
       RH14              126           175                 22                 5        -                     1             -              124            453
       RH16              240           297                 29                 7           9                  3                  2         342            929
       RH17              181           222                 24               11         -                   -               -              200            638
       RH20              221           248                 34                 9           3                  2               1            238            756
       Total          2,597         3,049                525              212           94                  25              13          3,123          9,638




        Training companies can target by activity and by turnover. Different sized
        companies can be contacted in different ways, for example small companies can
        have an email sent to the owner with a follow up phone call and larger companies
        can be called first and the direct mail posted to the correct job position for that
        company.

                                                                                 Turnover
     District                                                                                                                                           Total
                 <£50k  £50k - £100k   £100k - £250k £250k - £500k £500k - £1M   £1M - £5M £5M - £10M £10M - £20M £20M - £50M       £50M+    Unknown
      GU6            41         53          169           110          104            116         12            2        -             -          22      629
      RH6            61         87          280           175          175            199         28           15          11            4        26    1,061
      RH10          106        135          452           311          335            421         67           40          25            9        79    1,980
      RH11           55         48          162            99          102            124         22            8           9            2        33      664
      RH12           91        119          371           232          263            249         31           11          11            3        64    1,445
      RH13           86         75          292           192          160            190         29            9           1            1        52    1,087
      RH14           38         28          122            73           91              68         9         -              1            1        23      454
      RH16           52         72          254           162          173            155         17            4          11            3        30      933
      RH17           43         61          171           117           97              94        11            4        -             -          40      638
      RH20           63         81          196           137          117              98        13            2           1            3        27      738
      Total        636         759        2,469         1,608        1,618          1,714       239           95          70            26       425    9,659




                                                                   Page 10 of 16
Database Health Checks

Maintaining contact with past customers can be a vital contribution to the success of your
business but properly maintaining the customer list is a time consuming effort. Data is
continually evolving and changing – people move, change cars, marry and so on – as a result
it is easy to lose track of older records on your database.

                     Data Check we can give your database a free check-up on the following
                                details:
                                • PAF verification – check that your addresses are correct to
                                   Royal Mail standard.
                                • Goneaways – check for people who have moved house
                                • Movers – in some cases we may be able to search for their new
                                   addresses
                                • Deceased – confirm that your database is up to date
                                • Duplicates – ensure you’re not sending multiple mailings to
                                   one address.

                 Keeper Change How many of your customers still have the same car as on your
                               database – a free report could show where you’re wasting your
                               marketing budget.


            An example of part of a Data Clean Report
                 Prime Prospects - Home Address Data Cleaning Report
Date: May 2010
Client: Example Client
File Description: 11x Branch Files for Cleaning

                                      Selection                                Quantity   %           Cost       Required?      Rate
 Data counts
The following is a summary of the submitted data.
 Number of records                                                              18,857
 - Including number of companies                                                    15
 Number of Telephone Numbers:                                                      -


 Addresses                                                                                        £      84.86      Y        £4.50 / '000
17552 (93.08% ) are correct to PAF Standard.
 Number     of   addresses   which   were verified as correct:                  17,055    90.4%
 Number     of   addresses   which   were incorrect before cleansing:            1,802     9.6%
 Number     of   addresses   which   INTACT updated:                               497     2.6%
 Number     of   addresses   which   are not PAF standard:                       1,305     6.9%




By checking up on your database you can ensure that you are not wasting your marketing
budget on customer or businesses that are no longer there.




                                                                        Page 11 of 16
Service Standards

  What do I need to      i.   Tell us the type of prospect you are after or data clean
          tell you?     ii.   Would you like us to dedupe against your data?
                       iii.   What area do you want us to look in?
                       iv.    Postal, telephone numbers or email?
                        v.    We’ll provide you with a detailed count
                       vi.    You decide whether to order

                      Counts supplied within 24 hours

                      Any changes to geography or criteria can be made as required

                      Data can be supplied within two hours after sign off

                      Full Terms and Conditions are supplied with the first order.



What can I expect from the data?

                 FAQ These can be found in Appendix 3
               Simple We interrogate three consumer and two business databases for
                      you, saving you the hassle of going to them separately and sorting
                      through any database duplicates.
             Targeted The resultant Prime Prospect data enables you to target your
                      marketing directly at customers that may be interested in your
                      goods or services.
             Planning The free counts we provide can be used to plan your campaign
                      either for expansion, if a competitors has closed down or if you
                      have a lower than expected coverage in a certain area. By
                      creating bespoke profiles and geographic areas we can speed up
                      the time it takes to create and supply data to you.
          Full Support We will provide a full bureau service, from start to finish,
                       identifying your needs to provide you with the best data possible,
                       leaving you more time for your own sales.




                                       Page 12 of 16
Summary of Services

            Leading UK The Prime Prospects database is a pool of three of the UK’s leading
             Databases consumer databases. Our counts are deduped for you to provide a
                       single quote at a single rate, saving you time and money going to
                       multiple suppliers.
      Free data counts Consumers or businesses according to your requirements.
              Free data Data Clean and Keeper Change reports on your data for free.
           health check
                  Quick Our in-house Consumer and Business databases allow for quick
                        turnaround of counts and orders.
                 Pricing Customised quotes provided according to your requirements



Prime Prospects complements your existing marketing by targeting your budget at the
prospects you’re looking for. Those prospects are compiled from actual responders to
surveys who have given permission to be contacted.

We hold three of the UK’s leading consumer databases in house and 2 of the leading
Business Databases ‘in house’ enabling us to give fast and accurate quotes and data supply.
These databases still give us a large spread of prospects even at the local level. We can also
dedupe our data against your own database to provide pure prospects for your campaign.

Our fully supported service with low minimum orders let you get on with growing your
business by finding more customers.


Contact Details

Simon Claydon, Dip IDM

Office: 020 8274 5000
Direct: 020 8274 5007
Email: simon@primeprospects.co.uk




 Prime Prospects is a division of Sample Answers Ltd located at Bridge House, 74c Broad Street, Teddington,
                     Middlesex, TW11 8QT in the UK. Registered in England No: 3046957



                                              Page 13 of 16
Appendix 1 – Targeting Options and Response Rates

The best response rates are from your own data sets of customers, lapsed customers and
enquiries, but this has the smallest volume available. Prime Prospects adds more data for
your marketing.

These prospects are individuals who match your existing customers. This data has been
compiled from consumer surveys and product registration cards to provide leads that are
receptive to direct mail and match your required targeting.


         Response Rate - Volume           Levels of Targeting - Volume Available


                  High



                                                             Custo mers


                                                         Lapsed custo mers


                                                       Client respo nse data


                                                        Individual level data
                                                         (Prime Prospects)

                                                 M o delled lifestyle data with o ther
                                                            data o verlays

                                               Custo mer data mo delled with generic
                                                            data sets
                  Low
                                                  Ho useho ld level segmentatio n
                                                    systems such as M o saic


                                                        Geo -demo graphics


                                                         Electo ral Ro ll data




                                     Page 14 of 16
Appendix 2 – Common Database Selections

Date of Load                                  Children                   Home Ownership
When the record was first                     Number of children         Length of residence
captured and its source                       Age of children            Status
                                                                          Owner or renter
Gender                                        Interests and Activities   Type of house
Male / Female                                 Art and antiques            Detached, semi-detached
                                              Books read                  Terrace or flat
Marital Status                                Computer and internet
Married                                       Cultural pursuits          Charity
Single                                        DIY                        Causes donated to
Divorced                                      Drinks                     Payment method
                                               Alcohol, tea or coffee
Household Income                              Eating out                 Personal Finance
By bands                                      Environmental interest     Credit and debit cards
                                              Exercise                   Insurances
Age                                           Film interest              Investment
By year of birth                              Gambling                   Mortgage
                                              Golf                       Pension
Occupation                                    Home and garden            Stocks and shares
Sector employed in                            Music                      Will
You and your partner                          Newspapers read
Owner                                          Popular, mid-market or    Automotive
Director                                       Quality                   Age of car
Professional                                  National Trust             Bought new
Executive                                     Pets                       Have a car
Manual work                                   Recycling interest         Make and Model owned
Student                                       Shopping                   Motorcycle
Retired                                        High street or, online    SMMT band
Unemployed                                    Sports
                                              Theatre                    Geography
Health                                        Travel                     Pre-selected areas
Information requested                          Foreign, UK               Drive Time
Treatments undertaken                         TV                         Distance
Health clubs                                  Weddings                   Regions

More selections are available on request...




                                                      Page 15 of 16
Appendix 3 – FAQ

     How do I use the Data is rented for a number of uses as required. Anyone who
               data? responds – whether to purchase or enquire – is then yours to
                      market to in the future.

        What kind of The essential components for any direct mail are the creative,
   response rate can I offer, timing & the list. All these factors can affect your response
              expect? rate for your campaign. Prime Prospects cannot guarantee a
                       response rate, but our high level of repeat business shows how
                       direct mail is a cost effective part of the marketing mix.

   What happens with We will refund any gone aways in the unlikely event they go over
   any returned mail? 5%. Typically you can expect 2-3% of mail to be returned - in line
                      with industry standards.

    How do we handle Any complaints can be forwarded onto Prime Prospects and we
         complaints? will respond and investigate fully.

   How much does the We have a low minimum order for postal records, but please
          data cost? contact us for a personalised quote according to your needs.

       What happens Our consumer and business databases are held in house to
              next? provide quick counts and any changes can be made easily until
                    you have the count you want.

      Where does the Consumer Data is collected from consumer surveys and product
      data come from registration cards. This information is checked monthly for
                     suppressions (such as deceased or gone aways)
                     Business Data is collected from a variety of public sources and is
                     telephone checked on a rolling basis to ensure accuracy.

   When was the data New data is being collected continuously as well as regular checks
          collected? against the Electoral Roll. If required we can add a recency to the
                     selection.

        What can you Business or Consumer data with a mixture of postal, telephone,
             supply? fax and email data.

     What if I already Prime Prospects can dedupe the prospect list against your own
    have a database? customer list to provide you with new prospects only.



                                     Page 16 of 16

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Prime Prospects Handout Agency Information

  • 1. Data and Services Guide Prime Prospects is a division of Sample Answers Ltd, Bridge House, 74c Broad Street, Teddington, TW11 8QT Registered in England No. 3046957
  • 2. Contents 2 Introduction Prime Prospects provides simple and bespoke solutions to your local area marketing Our Services Supporting your needs 3 Data Services Our Consumer, Business and Data Cleaning services Targeting Getting the most from prospect data Strategies 4 The Prime How the data is collected and what volumes are available Prospects Consumer and Business database information Database 5 Other How we can fulfil your other data needs Databases 6 Example Education Campaigns Sports General Automotive Example Map Business to Business 11 Database Health More information about how to get your free data health check Checks 12 Service What to do next Standards What Can I Simple, Targeted, Planning and Fully Supported expect from the data 13 Summary of Prime Prospects compliments your existing marketing by targeting Services the right kind of prospects Contact Details 14 Appendix 1 Targeting Options and Response Rates 15 Appendix 2 Common Database Selections 16 Appendix 3 Frequently Asked Questions Page 1 of 16
  • 3. Introduction Prime Prospects provides bespoke data solutions for your direct marketing campaigns. Quick We hold our databases in house allowing for quick turnaround for counts and orders. Simple Simply tell us what you want and we do the hard work for you by searching either our in house or partner data sources for the data you need. Comprehensive Our in house databases cover both consumer and business data with a mixture of postal, telephone and email data available. You will have access to one of the UK’s largest consumer data pools with over 18 million individuals with 11.5 million car records. These actual prospects have responded to surveys and product registration cards and given permission for you to contact them. Our two business databases hold over 1.8 million company records with 5 million individuals who are contacted on a regular basis to ensure the data is kept up to date. Prime Prospects has supplied leads for national, regional and local companies for over 16 years. These leads have been used in campaigns to raise brand awareness and generate enquires, leading to increased sales. Our Services Consumer Data Business Data Data Cleaning Postal Email Telephone Fax Geography Drive Time Towns Distance Standardised Counts Quick Simple Single Stacked Book of Counts X-Tab Deduped Profiles Drive Time and Penetration Maps Data Supply Pure Prospects Multi Use Guaranted Delivery Rates Data For Research Page 2 of 16
  • 4. Data Services Consumer Data Our databases of over 18 million actual (as opposed to modelled) records providing us with great insight into the individuals in the areas around your business. Even at a local level this gives us great market penetration, all from one source and at one price for single or multiple uses. Business Data Our two databases allow us to search a variety of selections including SIC code, fleet size, turnover or job title. We can supply you with postal addresses, telephone numbers and emails of prospects either for single or multiple uses. Data health check for A free data health report from Prime Prospects will highlight any your own data cleaning or enhancements we can provide to your data. The report will highlight if there are any gone aways, movers, deceased records and so on. For car companies we can run a keeper change report to examine the owner ship of the car on your database. Targeting Strategies If you are looking to expand your marketing area or a competitor is closing down or if you’re opening a new site we can provide the prospects you want to talk to. Communicate more Your own database is vital for your campaigns to run effectively, efficiently with existing incorrectly addressed records waste money in production and customers mailing costs. We can clean your files to improve your communications. Communicate with Targeting will allow you to reach people who are like your existing potential customers customers and would be interested in your product. Alternatively if you’re looking to move into a different market our databases will help you reach new customers. Raise awareness Multiple uses of your selection will help you communicate over a longer period to promote you, your products and services. These prospects may not be ready to buy just yet, but regular communication will help stimulate their interest when they are ready to buy. Page 3 of 16
  • 5. The Prime Prospects Database Our databases can provide you with a range of data services including competitor car drivers, wealthy prospects, parents, local businesses to more specialist data such as insurance renewal dates and Motabilty prospects. Appendix 1 shows how response rates differ from your own data to Prime Prospects and onto modelled data. How is the data Consumer Data is collected from Product Registration Cards, collected Consumer Surveys and from websites. These people have given permission for their data to be used for marketing purposes, making them more responsive to other direct mail campaigns. Business Data is sourced from Companies House and telephone qualified on a rolling basis to keep clean and up to date. Consumer People all over the UK have volunteered information about their circumstances and lifestyle and allowed it to be used for marketing purposes. By mailing actual as opposed to modelled data this will improve the response rate of you campaign. Postal Records 18 million individuals across the UK. Telephone Records Approximately 15% of our data will have a telephone number that has been screened against the Telephone Preference Service. Emails Our two partners have access to over 5 million email addresses. Car make, model, Number of cars in a Sports and social year of registration household interests Income Charity donations Holiday destination Age Marital status Occupation Number of children Age of children Financial status Full details can be found in Appendix 2 Business Over 5m contacts from 1.8m businesses with 70+ search criteria, almost all records will have a telephone number and approximately 25% will have an email. Selections include turnover, fleet size, contact names and email addresses based on the LBM and Experian National Business Database. Page 4 of 16
  • 6. Other Databases A selection of our most commonly requested databases from our partners include: High net wealth There are a number of ways of targeting the very wealthiest individuals individuals, for example through house value, income, share ownership and lifestyle. Motabilty for car Approx 300K prospects UK wide. 60% of the data is voice dealerships collected with the rest coming from surveys. Selection is based on prospects where their Motabilty contract is coming to an end. 30% of records with a TPS’d telephone number. Insurance Renewal Over 2m records UK wide split by month. Collected through data online and telephone surveys with approx 10% telephone numbers available. Other Examples Electoral roll data Directors at Home Small Office / Home Office Motorbike Data Very high wealth individuals Ethnicity We can build a data pool of prospects in your area targeted as widely or specifically as you need. The following pages provide some examples of how the data can be used. Page 5 of 16
  • 7. Example Campaigns Prime Prospects can support your local marketing campaign by providing targeted prospects in your area. Typical campaigns aim to raise awareness about you and your services usually directing recipients to contact you either by telephone or to your website. It is easy to test and refine your message and offer and this section provides some examples of the variety of ways in which the data can be used. Education Prospecting for Public School candidates Adult prospects for evening classes Parents of 15 year All adults interested Districts olds and £50K+ in further education GU6 23 207 RH6 39 493 RH10 72 1,035 RH11 29 925 RH12 59 657 RH13 55 576 RH14 22 170 RH16 48 531 RH17 38 251 RH20 37 350 Total 422 5,195 Sport offers (example campaigns for a local golf club) Prime Prospects can target golf players by age for a promotion aimed at retired people over 60. We can also identify high net worth golfers for mailings targeted at affluent golfers. We can identify golf orientated prospects with children aged 5-10 years old for a promotion to encourage young golfers. Finally, we can target golfers who drive particular makes and models of cars for any special promotion for a local car dealership. Similar promotions can be done for almost all other local sports and social clubs. Page 6 of 16
  • 8. Other example targets Charitable criteria which can include age and income to help promote smaller, local charities. Hotels can use our year / month of birth criteria to target people with upcoming birthday milestones. Holiday offers can be targeted at people who like to go to different places, are at different life stages (such as children or income) or at different times in the year. Motorbike owners can be contacted for a variety of offers such as servicing, products or motor biking holidays. Example General Counts Birthday Month: Interested in Districts Interested in Golf March Sept Gourmet Food GU6 420 433 518 718 RH6 887 893 947 1,298 RH10 1,916 1,753 2,208 2,753 RH11 1,577 1,318 1,420 2,104 RH12 1,231 1,203 1,534 2,005 RH13 1,039 1,005 1,233 1,748 RH14 412 361 441 630 RH16 976 837 998 1,468 RH17 521 476 567 859 RH20 786 694 881 1,257 Total 9,765 8,973 10,747 14,840 Page 7 of 16
  • 9. Automotive examples Car dealerships and service centres can target owners of specific makes and models and registration years, perhaps combining their promotion with the local golf club or health club. Spring / summer / autumn / winter ‘health’ checks to owners of specific makes and models but geared precisely to the age of car. Special ‘pensioner service’ mailings can be targeted at retired people for servicing offers during quiet times in the work shop. Example Car Counts Competitor Cars - All Ages Districts All VW Total Polo Golf Passat Phaeton Eos Tiguan GU6 137 247 226 241 9 16 42 918 RH6 210 583 548 488 16 33 94 1,972 RH10 394 1,271 1,053 1,081 29 83 117 4,028 RH11 261 993 842 750 18 44 64 2,972 RH12 366 797 762 740 27 64 85 2,841 RH13 268 581 585 593 29 53 101 2,210 RH14 87 197 221 202 10 17 44 778 RH16 267 557 472 505 11 23 75 1,910 RH17 126 314 247 241 18 23 63 1,032 RH20 186 369 430 423 23 46 87 1,564 Total 2,302 5,909 5,386 5,264 190 402 772 20,225 Page 8 of 16
  • 10. Example Map Our counts can also be mapped to give a more detailed picture of ‘hot’ and ‘cold’ spots within your local area (or across the country): Distribution map of all VW owners by post code district Geography: GU6, RH6, 10-17 and 20 Page 9 of 16
  • 11. Business to Business examples Businesses can be targeted by a variety of selections and channels including job title, turnover, SIC code or fleet size. Almost all of the records have a telephone number and around 25% of the file has an email address. Car dealerships can target fleet buyers in companies with different sized fleets Fleet Size District District 1 to 2 3 to 5 6 to 9 10 to 19 20 to 49 50 to 99 100+ Unknown GU6 195 212 26 12 - - - 182 627 RH6 292 302 77 32 11 4 2 361 1,081 RH10 458 633 145 63 40 7 6 612 1,964 RH11 154 165 44 16 13 4 - 268 664 RH12 389 438 73 35 12 2 2 488 1,439 RH13 341 356 51 22 6 2 - 308 1,086 RH14 126 175 22 5 - 1 - 124 453 RH16 240 297 29 7 9 3 2 342 929 RH17 181 222 24 11 - - - 200 638 RH20 221 248 34 9 3 2 1 238 756 Total 2,597 3,049 525 212 94 25 13 3,123 9,638 Training companies can target by activity and by turnover. Different sized companies can be contacted in different ways, for example small companies can have an email sent to the owner with a follow up phone call and larger companies can be called first and the direct mail posted to the correct job position for that company. Turnover District Total <£50k £50k - £100k £100k - £250k £250k - £500k £500k - £1M £1M - £5M £5M - £10M £10M - £20M £20M - £50M £50M+ Unknown GU6 41 53 169 110 104 116 12 2 - - 22 629 RH6 61 87 280 175 175 199 28 15 11 4 26 1,061 RH10 106 135 452 311 335 421 67 40 25 9 79 1,980 RH11 55 48 162 99 102 124 22 8 9 2 33 664 RH12 91 119 371 232 263 249 31 11 11 3 64 1,445 RH13 86 75 292 192 160 190 29 9 1 1 52 1,087 RH14 38 28 122 73 91 68 9 - 1 1 23 454 RH16 52 72 254 162 173 155 17 4 11 3 30 933 RH17 43 61 171 117 97 94 11 4 - - 40 638 RH20 63 81 196 137 117 98 13 2 1 3 27 738 Total 636 759 2,469 1,608 1,618 1,714 239 95 70 26 425 9,659 Page 10 of 16
  • 12. Database Health Checks Maintaining contact with past customers can be a vital contribution to the success of your business but properly maintaining the customer list is a time consuming effort. Data is continually evolving and changing – people move, change cars, marry and so on – as a result it is easy to lose track of older records on your database. Data Check we can give your database a free check-up on the following details: • PAF verification – check that your addresses are correct to Royal Mail standard. • Goneaways – check for people who have moved house • Movers – in some cases we may be able to search for their new addresses • Deceased – confirm that your database is up to date • Duplicates – ensure you’re not sending multiple mailings to one address. Keeper Change How many of your customers still have the same car as on your database – a free report could show where you’re wasting your marketing budget. An example of part of a Data Clean Report Prime Prospects - Home Address Data Cleaning Report Date: May 2010 Client: Example Client File Description: 11x Branch Files for Cleaning Selection Quantity % Cost Required? Rate Data counts The following is a summary of the submitted data. Number of records 18,857 - Including number of companies 15 Number of Telephone Numbers: - Addresses £ 84.86 Y £4.50 / '000 17552 (93.08% ) are correct to PAF Standard. Number of addresses which were verified as correct: 17,055 90.4% Number of addresses which were incorrect before cleansing: 1,802 9.6% Number of addresses which INTACT updated: 497 2.6% Number of addresses which are not PAF standard: 1,305 6.9% By checking up on your database you can ensure that you are not wasting your marketing budget on customer or businesses that are no longer there. Page 11 of 16
  • 13. Service Standards What do I need to i. Tell us the type of prospect you are after or data clean tell you? ii. Would you like us to dedupe against your data? iii. What area do you want us to look in? iv. Postal, telephone numbers or email? v. We’ll provide you with a detailed count vi. You decide whether to order Counts supplied within 24 hours Any changes to geography or criteria can be made as required Data can be supplied within two hours after sign off Full Terms and Conditions are supplied with the first order. What can I expect from the data? FAQ These can be found in Appendix 3 Simple We interrogate three consumer and two business databases for you, saving you the hassle of going to them separately and sorting through any database duplicates. Targeted The resultant Prime Prospect data enables you to target your marketing directly at customers that may be interested in your goods or services. Planning The free counts we provide can be used to plan your campaign either for expansion, if a competitors has closed down or if you have a lower than expected coverage in a certain area. By creating bespoke profiles and geographic areas we can speed up the time it takes to create and supply data to you. Full Support We will provide a full bureau service, from start to finish, identifying your needs to provide you with the best data possible, leaving you more time for your own sales. Page 12 of 16
  • 14. Summary of Services Leading UK The Prime Prospects database is a pool of three of the UK’s leading Databases consumer databases. Our counts are deduped for you to provide a single quote at a single rate, saving you time and money going to multiple suppliers. Free data counts Consumers or businesses according to your requirements. Free data Data Clean and Keeper Change reports on your data for free. health check Quick Our in-house Consumer and Business databases allow for quick turnaround of counts and orders. Pricing Customised quotes provided according to your requirements Prime Prospects complements your existing marketing by targeting your budget at the prospects you’re looking for. Those prospects are compiled from actual responders to surveys who have given permission to be contacted. We hold three of the UK’s leading consumer databases in house and 2 of the leading Business Databases ‘in house’ enabling us to give fast and accurate quotes and data supply. These databases still give us a large spread of prospects even at the local level. We can also dedupe our data against your own database to provide pure prospects for your campaign. Our fully supported service with low minimum orders let you get on with growing your business by finding more customers. Contact Details Simon Claydon, Dip IDM Office: 020 8274 5000 Direct: 020 8274 5007 Email: simon@primeprospects.co.uk Prime Prospects is a division of Sample Answers Ltd located at Bridge House, 74c Broad Street, Teddington, Middlesex, TW11 8QT in the UK. Registered in England No: 3046957 Page 13 of 16
  • 15. Appendix 1 – Targeting Options and Response Rates The best response rates are from your own data sets of customers, lapsed customers and enquiries, but this has the smallest volume available. Prime Prospects adds more data for your marketing. These prospects are individuals who match your existing customers. This data has been compiled from consumer surveys and product registration cards to provide leads that are receptive to direct mail and match your required targeting. Response Rate - Volume Levels of Targeting - Volume Available High Custo mers Lapsed custo mers Client respo nse data Individual level data (Prime Prospects) M o delled lifestyle data with o ther data o verlays Custo mer data mo delled with generic data sets Low Ho useho ld level segmentatio n systems such as M o saic Geo -demo graphics Electo ral Ro ll data Page 14 of 16
  • 16. Appendix 2 – Common Database Selections Date of Load Children Home Ownership When the record was first Number of children Length of residence captured and its source Age of children Status Owner or renter Gender Interests and Activities Type of house Male / Female Art and antiques Detached, semi-detached Books read Terrace or flat Marital Status Computer and internet Married Cultural pursuits Charity Single DIY Causes donated to Divorced Drinks Payment method Alcohol, tea or coffee Household Income Eating out Personal Finance By bands Environmental interest Credit and debit cards Exercise Insurances Age Film interest Investment By year of birth Gambling Mortgage Golf Pension Occupation Home and garden Stocks and shares Sector employed in Music Will You and your partner Newspapers read Owner Popular, mid-market or Automotive Director Quality Age of car Professional National Trust Bought new Executive Pets Have a car Manual work Recycling interest Make and Model owned Student Shopping Motorcycle Retired High street or, online SMMT band Unemployed Sports Theatre Geography Health Travel Pre-selected areas Information requested Foreign, UK Drive Time Treatments undertaken TV Distance Health clubs Weddings Regions More selections are available on request... Page 15 of 16
  • 17. Appendix 3 – FAQ How do I use the Data is rented for a number of uses as required. Anyone who data? responds – whether to purchase or enquire – is then yours to market to in the future. What kind of The essential components for any direct mail are the creative, response rate can I offer, timing & the list. All these factors can affect your response expect? rate for your campaign. Prime Prospects cannot guarantee a response rate, but our high level of repeat business shows how direct mail is a cost effective part of the marketing mix. What happens with We will refund any gone aways in the unlikely event they go over any returned mail? 5%. Typically you can expect 2-3% of mail to be returned - in line with industry standards. How do we handle Any complaints can be forwarded onto Prime Prospects and we complaints? will respond and investigate fully. How much does the We have a low minimum order for postal records, but please data cost? contact us for a personalised quote according to your needs. What happens Our consumer and business databases are held in house to next? provide quick counts and any changes can be made easily until you have the count you want. Where does the Consumer Data is collected from consumer surveys and product data come from registration cards. This information is checked monthly for suppressions (such as deceased or gone aways) Business Data is collected from a variety of public sources and is telephone checked on a rolling basis to ensure accuracy. When was the data New data is being collected continuously as well as regular checks collected? against the Electoral Roll. If required we can add a recency to the selection. What can you Business or Consumer data with a mixture of postal, telephone, supply? fax and email data. What if I already Prime Prospects can dedupe the prospect list against your own have a database? customer list to provide you with new prospects only. Page 16 of 16