This document summarizes a report on customer satisfaction of the SAO 26 restaurant. It includes: - An introduction to the restaurant which has been open since 2018 and has 12 staff members and 44 food items. - A survey was conducted with the owner, staff, and customers to understand food quality, environment, and customer satisfaction. - The findings showed that most customers were regulars and satisfied with the food and service, though some noted high prices and long wait times.

1. A Report on Customer Satisfaction
of
‘SAO 26’ Restaurant
Course Instructor: Kaniz Kakon
Course name: Educational Planning
Course Number: ART 102
Presented by
Group – ‘Cheese’
IUBAT- International University of Business Agriculture and Technology
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2. Sl. Name ID Section Program
1. Afia Anjum Anannya 21302006 H BBA
2. Adiba Abrin Tithi 21302010 H BBA
3. Abdullah Al Mamun 21302017 H BBA
4. Raiyad Uddin Ahmed 21302022 H BBA
5. Nowshin Akter Nira 21302035 H BBA
6. Zarin Tasnim 21302036 H BBA
7. Laboni Akter 21302043 H BBA
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Introduction of The Members of
Group ‘Cheese’

3. Acknowledgement
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I would like to thank-
 Our course instructor Kaniz Kakon for the valuable advice and support
she has given us.
 The owner of SAO 26 restaurant for providing us with valuable
information
 The staffs and customers for their help with the survey.

4. 4
Summary
This study was about “A Report on a Restaurant about Customer Satisfaction”.
It was requested by Kaniz Kakon on 7th November, 2021.
 Satisfaction of the customers.
 Quality of Foods.
 Environment of the restaurant.
 Taste of the food.

5. 5
Introduction
 SAO 26 is a continental restaurant since 2018.
 Location: Sector 14, Uttara, Dhaka.
 Partnership Business
 Design: Classical Interior – 35+ seating capacity.
 Total staff – 12
 Total food item – 44 types of food.
 High quality food.
 Friendly environment.

6. 6
Objective
 Customer’s satisfaction of SAO 26 restaurant.
 Talking to the owner, staffs and customers.
 Collecting data about the services of the restaurant.
 Improving group presentation skill.
 Group Management.
 Public communication.

7. 7
Scopes
The report examines all the general procedures of SAO 26 restaurant.
The survey was on:
 General information.
 We talked with the Owner. He was very supporting. He helped us a
lot to make this report.
 We also talked with the customers .Most of them helped us but some
of the customers were not ready to answer our questions.

8. 8
Methodology
 On 20th November, 2021, we went to the restaurant named
SAO 26.
There we talked with the owner, staffs and customers.
The statistics were analyzed using a survey test.
We had to go the customers for collecting some data.
The survey was really good.
 Finally, we come to know the satisfaction of the customers.

9. 9
Findings
• Rating of the food
• Mostly regular customer
• Family and friends comes here
• Separate seats for guests
• Good service
In addition, some customers had problems with-
• Pricing of the food
• Takes time to prepare the food

10. 10
Recommendation
• Outlet of the restaurant should be increased, as it has only one
outlet.
• Lower food price.
• Should advertise more to gain more publicity.
• Increase the number of staffs.

11. Questions for Owner: Questions for Customers:
11
Appendices: 1
1. Who is the founder of this restaurant?
2. How did you start your journey of this restaurant?
3. How many staffs are working at your restaurant?
4. What are the qualifications of the staffs?
5. What are the famous foods of your restaurant?
6. How many types of food are there in your restaurant?
7. How many hours do you usually work at your
restaurant?
8. What are some of the qualities that one needs to be an
effective restaurant owner?
9. How do you organize, plan and prioritize your work?
10. Which techniques do you find most effective for hiring
new employees?
1. How would you like to describe the variety of
foods?
2. Please rate the food quality.
3. Please rate the environment of this restaurant.
4. What is your favorite food of this restaurant?
5. Did your order was prepared and served
promptly?
6. Do you recommend this restaurant to others?
7. How likely are you to dine with us again?
8. How many times have you visited this
restaurant?
9. Overall how satisfied were you with your visit?
10. Do you have any suggestion for this restaurant?

12. Pie Chart of Customer Satisfaction Rate
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Appendices: 2
45%
30%
23%
2%
Rate
Excellent
Good
Average
Bad

13. Table of Question and Answer
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Appendices: 3
Questions Customers
Name? Anika
Tasnim
Mom Naznin Jui Amanullah Aman Sifat Ahmed
Gender? Female Female Male Male
Address? Uttara Uttara Uttara Banani
Food Quality? Great Excellent Delicious Excellent
Rating? Good Quite Good Satisfied Great
Any
suggestions?
Nothing Good
Environment
Keep it up! Great Variety,
good taste of
music and
food.

14. 14
Conclusion
 SAO 26 is a good qualified restaurant and they have a
good reputation.
 Most of the customers has given more positive feedback
than negative.
 Their main target is to provide good quality foods and
satisfy their customers.

15. 15
Do you have any questions?

16. Thank you!
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