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This document discusses drivers of integration and their impact. It shows that high integration can have a high impact on the bottom line but low impact on the top line, while low integration is the opposite. It also discusses using business intelligence to identify customers at risk of defection and addresses possible causes of churn like poor customer relationship management, bad service, pricing issues, and product mismatches.
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This document discusses how supplier collaboration solutions can help companies reduce costs in 5 key areas: 1) compressing cycle times, 2) reducing inventory costs, 3) streamlining the inbound flow of goods, 4) streamlining the flow of information, and 5) facilitating proactive exception management. It provides examples of how costs can increase without collaboration and be reduced with a collaboration solution. It also offers tips for evaluating supplier collaboration software, such as ensuring connectivity for all suppliers, supporting real-time collaboration, automated exception management, rapid implementation, and secure access for trading partners.
Sponsored by Netbase: Go beyond social to find the voice of your consumer, Di...
This document discusses how understanding customer experience data from all sources can improve business outcomes. It notes that CEOs are prioritizing customer experience and that a good experience can increase revenue and satisfaction. However, collecting and analyzing customer data from across departments and channels is challenging due to data volume, variety and silos. The document outlines NetBase's platform that aggregates customer data from any source to provide a unified view. It shares success stories of companies that improved performance, sales and care using NetBase to better understand customer needs.
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Executive Briefing
Problem: An increase in the inventory level, caused by supply chain disruptions and demand shifts, decreased gross margin by 4.3% for Target versus the prior year.
Who are Impacted: Target/Its Partners (Supplier/Manufacture)
Why happening: Missing trust in the value chain and complicated demand forecasting contribute to the bullwhip effect.
How to Solve : Using technology to create transparency of demand data and trust among partners.
Solution: Advance Blockchain Technology in Multi-stage Supply Chain to reduce bullwhip effect.
Drugstore.com Gartner Slides
Lisa Larson is the Director of Customer Care at drugstore.com, an online retailer with $412 million in revenue and over 800 employees. Drugstore.com has a large contact center in Halifax and a smaller one in Bellevue to handle 80,000-100,000 customer inquiries per month, mostly via email, with a customer care workforce of 170 employees. Drugstore.com implemented customer experience solutions from RightNow to empower agents, improve productivity, and provide a positive customer experience across multiple channels.
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This document discusses strategies for integrating online and offline marketing and sales channels. It recommends developing a 360-degree view of customers by integrating customer data across channels. A case study describes how NetBank implemented an inbound marketing strategy across multiple channels, including email, phone calls and secure messages, to increase sales and cross-selling. Key tactics included customer segmentation, targeted campaigns, and integrating offers across channels. The document concludes by recommending focusing on the emotional customer experience, personalized messaging, and breaking down organizational silos.
Selling Telecoms to SMBs
SMBs are feeling pretty optimistic: 35% of them expect to grow by double digits this year, and 10% expect to grow by more than 100%. That translates into plans to invest in telecommunications services — whether to improve internet access speed or upgrade a phone system. SMBs understand what being connected — to customers, prospects, vendors, peers, remote workers, influencers, and others — means to their business.
To find out how you can boost sales to SMBs, we recently surveyed 500 U.S. SMB principals.
Roundtable: Best Practices - Quality Assurance & Analytics
This document discusses best practices for quality assurance and analytics in contact centers. It provides an overview of a roundtable discussion on the topic featuring representatives from Genesys, VPI, and inContact. Some of the key points discussed include:
- Traditional random quality monitoring of calls is time-intensive and provides an inadequate sample size. Analytics can now analyze a much larger portion of calls.
- Top strategies for improving call quality according to a survey include tying quality scores to training, using analytics to find higher value calls, automating QA workflows, and speeding up feedback to agents.
- VPI provides workforce optimization solutions including call recording, speech and data analytics, quality assurance, and performance management to over 1
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The document discusses identifying customer churn and measuring lifetime value. It provides a real-world example of an effective multi-channel retention campaign utilizing analytics and a cost-progressive channel strategy. Specifically, it describes how a wireless provider used business intelligence to target likely churn customers and employed a multi-channel strategy including text, direct mail, and calls to increase retention rates and ROI. The campaign resulted in a 5.6% reduction in churn and a 180% increase in ROI compared to a basic segmentation strategy.
Ancestry: The Third Generation - Kathryn Davidson
The document summarizes Kathryn Davidson's presentation on Ancestry's shift to a more customer-centric data and marketing approach. Some key points:
1) Ancestry previously had siloed data and marketing that was not focused on the customer journey. They have implemented a customer data platform to provide a unified view of customers and enable real-time personalization.
2) Ancestry developed a unified customer journey map across channels to provide a cohesive experience. They focus on fueling curiosity, driving discovery through personalized engagements and offers.
3) Ancestry's new approach has led to increases in product engagement, subscriptions, and renewals, showing the value of making the customer the
Humanize Your Brand: Drive Employee and Customer Satisfaction with SLAs
The document summarizes a webinar on driving employee and customer satisfaction through service level agreements (SLAs). It discusses how internal service impacts external customer experience and emphasizes empowering employees, establishing support structures, and using thoughtful evaluation and incentives. SLAs should be created for specific issues and include overall response times and quality standards. Regular measurement and celebration of successes is important for continuous improvement.
RIO or Engagement? Presentation at Social Media in a Corporate Context bu Jak...
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A running constant theme in the comms vs marketing social media debate is the extent to which engagement can be measured for its return. Views are polarised.
From the outset Vodafone's policy has to be listen, learn and engage with its customers, proactively identifying and prioritising lead influencers. This session, a best practice case study, examines Vodafone's social media activity and explores how it drives brand preference, customer satisfaction and cost savings.Similar to Presentation nitie (20)
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The SVN® organization shares a portion of their new weekly listings via their SVN Live® Weekly Property Broadcast. Visit https://svn.com/svn-live/ if you would like to attend our weekly call, which we open up to the brokerage community.
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Sense Levent offers a luxurious living experience in the heart of Istanbul’s vibrant Levent district.
This cutting-edge development seamlessly integrates modern design with natural elements, featuring live evergreen plants maintained by an advanced irrigation system, ensuring lush greenery year-round.
The building’s elegant ceramic balconies are both stylish and durable, enhancing the overall aesthetic and functionality. Residents can enjoy the 700m Sky Lounge, which provides breathtaking views of Istanbul and a perfect space to relax and unwind.
Sense Levent promotes a healthy and active lifestyle with a full gym, swimming pool, sauna, and steam room, all available in the building. The interiors are crafted with high-quality materials, ensuring a luxurious and inviting living space.
Designed with young professionals in mind, Sense Levent features 1+1 and 2+1 units with smart floor plans and balconies. The project promises high investment returns, with an expected annual return of 6.5-7%, significantly above Istanbul’s average ROI.
Located in the rapidly growing and highly desirable Levent area, the development benefits from ongoing urban regeneration projects. Its prime location offers proximity to shopping malls, municipal buildings, universities, and public transportation, adding immense value to your investment.
Early investors can take advantage of discounted units during the construction phase, with an expected capital appreciation of +45% USD upon completion. Property Turkey provides comprehensive rental management services, ensuring a seamless and profitable investment experience.
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Sense Levent is more than just a residence; it’s a place where dreams and opportunities come to life. Contact us today to secure your place in this exclusive development and experience the best of Istanbul living. Sense Levent: Sense the Opportunity. Live the Dream.
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3:国家专业人才认证中心颁发入库证书
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Discover Yeni Eyup Evleri 2, nestled among the rising values of Eyupsultan, offering the epitome of modern living in Istanbul.
With its spacious living areas, contemporary architecture, and meticulous details, Yeni Eyup Evleri 2 is poised to be the star of your happiest moments. Situated in the new favorite district of Eyupsultan, claim your spot and unlock the doors to a peaceful life alongside your loved ones. Nestled next to the historical and natural beauties of Eyupsultan, embrace the comfort of modern living and rediscover life.
Social Amenities:
Yeni Eyup 2 offers a life filled with joy with its green landscaping areas, gym, sauna, children’s play areas, café, outdoor pool, and basketball court. Reserve your place for unforgettable moments!
Reliable Structure:
With 1+1, 2+1, and 3+1 apartment options, Yeni Eyup Evleri 2 is designed with first-class materials and craftsmanship. The doors to a safe and comfortable life are here! Choose the option that suits you best and step into your dream home.
Project:
Yeni Eyup 2 is conveniently located, with Istanbul Airport just 26 minutes away, the Mecidiyeköy Metro Line 4 minutes away, and the Tram Stop 5 minutes away, making your life easier with its central location.
Location:
Your home is positioned in a privileged location, providing easy access to the city center, shopping malls, restaurants, schools, and other important places.
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Welcome to KA Housing, a distinguished real estate development nestled in the heart of Eyüpsultan, one of Istanbul’s most promising districts.
Just 10 minutes from the bustling city center, Eyüpsultan offers a serene escape with the convenience of urban living. The direct metro line ensures seamless connectivity to all parts of Istanbul, making it an ideal location for residents who seek both tranquility and vibrancy.
KA Housing boasts unparalleled accessibility, with proximity to Istanbul Airport only 30 minutes away, facilitating easy international travel. Effortless city access is guaranteed by direct metro and transportation links to Istanbul’s cultural and commercial hubs. Quick access to key metro lines connects you to every corner of the city within minutes, making commuting and exploring the city hassle-free.
The development offers luxurious living spaces with a range of unit layouts from 1+1 to 4+1, designed with meticulous attention to detail. Each unit features balconies or terraces, providing stunning vistas of Istanbul and enhancing the living experience. High-quality materials and superior craftsmanship ensure durability and elegance, while sound-proof insulation and high ceilings (2.95 m) offer comfort and sophistication.
Residents of KA Housing enjoy exclusive on-site amenities, including a state-of-the-art gym, outdoor swimming pool, yoga area, and walking paths. Entertainment options abound with a private cinema, children’s playground, and a variety of dining options including a café and restaurant. Security and convenience are paramount with 24/7 security, a dedicated carpark garage, and an IP intercom system.
KA Housing represents a prime investment opportunity with limited availability in a high-demand area, ensuring enduring value and potential for lucrative returns. Homes in this development provide exceptional value without compromising on quality, offering affordable luxury for discerning buyers. The construction is of the highest quality, built to the latest seismic and disaster resistance standards, ensuring safety and resilience.
The community and surroundings of KA Housing are enriched by close proximity to prestigious universities such as Haliç University, Bilgi University, and Istanbul Ticaret University, making it an ideal location for students and academics. The development is adjacent to the Alibeyköy stream leading into the Halic waters, offering serene natural escapes amidst lush greenery. Residents can enjoy the cultural richness of the area, surrounded by historical and cultural landmarks that blend leisure, nature, and culture seamlessly.
https://listingturkey.com/property/the-ka-housing/
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With a wide range of apartment types available, from 1+1 to 4+1, we have something to suit every need and budget. Each apartment is designed with attention to detail and features spacious and bright living areas, making them the perfect place to relax and unwind after a long day.
One of the things that sets Avrupa Konutlari Esentepe apart from other developments is our focus on creating a community that is both comfortable and convenient. Our homes are surrounded by lush green spaces, perfect for enjoying a peaceful stroll or having a picnic with friends and family. Additionally, our complex includes a variety of social and recreational amenities, such as swimming pools, sports fields, and playgrounds, making it easy for residents to stay active and socialize with their neighbors.
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本公司拥有海外各大学样板无数，能完美还原。
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留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
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Presentation nitie
- 2. High Impact on Top Line Low Low Impact on Bottom Line High
- 3. Drivers of Integration and Their Impact High 3 Impact on bottom Line 1 2 2 Low Impact on top Line 3 4 4 Low 1 High Finding top 10 %tile customer based on ARPU Finding the revenue driver i.e. voice, data, messaging, VAS on ARPU Finding top 10 %tile customer based on ARPU Finding top 10 %tile customer based on ARPU
- 4. Real-time Integration with online medium • Reaching out to customer through Facebook, twitter and other online forums • Communicating about new products and offering through social media
- 5. • Use BI to find when a customer is about to defect on the basis of usage and
- 6. Identify cause of defection Create processes to act on the causes Provide immediate grievance Readdrasal
- 7. Churn Rate : Possible cause and solution Poor CRM Bad service Pricing Product Mismatch • Direct no to talk to customer care • Take monthly feedback from customer • Customer engagement through online media • Investment in infrastructure • Alliance with other partner to increase bandwidth or coverage area • Add new feature to product bundle so that customer can rationalize the product • Create bundled product to match customer requirement • Innovate new product