Presentation of Gobernabilidad democratica 2.0 en Washington D.C. - Impactos de la Gestion de Conocimiento (en ingles)

1. UNDP Bolivia promotes democratic governance through www.gobernabilidad.org.bo web 2.0 platform Eliana Quiroz G. [email_address] @e_liana KDID - Washington D.C. May, 2011

2. 1. Description of the project Problems - Poor access to information and poor use of the knowledge and information products. - Exclusion of important actors (indigenous, women, youngsters ). Objectives - Reduce barriers of information access and promote the use of information and knowledge to make decisions. - To include specific actors in the process of spreading the information and political debate eliminating time and space restrictions . Strategy and tools - Internet and web 2.0 tools: 1 website and 8 social media. - Mixed online-offline interventions.

3. 2. Monitoring the process: quantitative and qualitative data Quantitative methods: Google analytics - Google stats offers a way to measure the performance of KM initiatives and is a useful tool to show results briefly. (20.000 monthly visits at web site and social media). - Search Engine Optimization (SEO) has shown how to behave in the virtual world.

4. Business-as-usual of international cooperation could change showing changes in behaviour are worth. 2. Monitoring the process: qualitative data OM On KM principles - To share information does not weakens anybody. - To value information as one of the most important political resources. - To have access and use information is a human right. On web 2.0 tools - Web tools save time and make people more efficient. - Institutional and personal reputation grows. - Web 2.0 is for anyone, even for me. - Web 2.0 are strategic for democratic governance.

5. Between quantitative and qualitative data - Quantitative to persuade, qualitative to measure medium and long-term objectives. - Quantitative to set the idea briefly and straight forward, qualitative for deeper discussions. - Quantitative to have a montly report, quantitative to measure results every six months. - Quantitative is more visual, qualitative is more oral and story-telling.

6. 4. Effects - use of monitoring data - Political support from Residence Representative. - Actually, three different budgets fund the KM initiative. - Elaboration, publication and discussion of new contents and new projects. http://aristaspoliticas.org.bo http://comunicacionconderechos.org http://serbolivianoes.org.bo - 8 have required assessment for their own web projects. - Territorialize the interventions in mixed online-offline interventions. - To build capacities in specific actors: young indigenous leaders, Democratic Governance team, politicians. - A surprise: analists, researchers and professors are not willing to share knowledge or use web tools for their jobs