AENOR is one of the most prestigious certification and standardization bodies that has issued around 40,000 certificates in more than 40 countries. It has extensive experience certifying management systems, products, services and technologies following international standards such as ISO. This document discusses AENOR's certification process for information and communication technologies (ICT), including its involvement in developing the ISO framework for ICT management. It outlines AENOR's certification of ICT risk management standards, software development standards, IT service standards, and other ISO ICT-related standards. It also discusses AENOR's pilot certification projects with ICT standards in several countries starting in 2004.
ISO 17025 certification is the global quality standard for testing and calibration laboratories. It specifies both management and technical requirements that must be met for laboratories to demonstrate technical competence and produce reliable test and calibration results. Achieving ISO 17025 accreditation involves conducting a gap analysis, implementing corrective actions, and undergoing an audit by an independent accreditation body to verify compliance with the standard. Key benefits of accreditation include recognition in the industry, a competitive advantage, and improved customer satisfaction.
Effect of iso 9001 2015 on api q1 9th edJulián Rivera
The document provides a gap analysis between the requirements of ISO 9001:2015 and API Q1 9th Edition. It identifies 62 potential gaps in requirements between the two standards. The gaps are classified as unclear, clear but low impact, or clear but high impact. There are 9 unclear requirements, 31 low impact requirements, and 22 high impact requirements identified. The analysis indicates that while ISO 9001:2015 and API Q1 9th Edition specify similar quality management systems, there are some notable differences in specific requirements between the two standards.
Dear Colleague,
If your organization has been already implemented ISO 9001, here is the comparison sheet with additional ISO/TS 22163:217 (IRIS) requirements which you need to be implemented to achieve the ISO/TS 22163:2017 (IRIS) Certification.
Soon I will share more details about IRIS (ISO 22163:2017).
Thanks
Presentation from SIEPON Seminar on 20 April in Czech Republic, sponsored by IEEE-SA & CAG. Opinions presented by the speakers in this presentation are their own, and not necessarily those of their employers or of IEEE.
CITEC ING aims to become the leading full-service firm for the pharmaceutical industry in Latin America. It provides specialized services through five business units to clients in pharmaceutical, chemical, cosmetic, and hospital industries. In 2012, it received capital commitment from investment firm Beamonte Investments, allowing it to significantly expand its services and geographic reach.
Iso 9001 2008 consulting by Netpeckers Consulting IndiaIskcon Ahmedabad
This document provides an overview of a presentation on the advantages and importance of implementing ISO 9001:2000. It includes an agenda with sections on the definition of quality, how ISO started and the certification process, quality management principles, system documentation requirements, and the scope of the consulting services offered. The presentation aims to explain the benefits of ISO certification for organizations seeking consistent quality processes and continual improvement.
ISO 13485 Lead Implementer - One Page BrochurePECB
This five-day intensive course provides participants with the expertise to implement and manage a Quality Management System based on ISO 13485. The course covers QMS concepts, planning an ISO 13485 implementation, executing the implementation, controlling and monitoring the QMS, and prepares participants to take the PECB Certified ISO 13485 Lead Implementer exam.
ISO 17025 certification is the global quality standard for testing and calibration laboratories. It specifies both management and technical requirements that must be met for laboratories to demonstrate technical competence and produce reliable test and calibration results. Achieving ISO 17025 accreditation involves conducting a gap analysis, implementing corrective actions, and undergoing an audit by an independent accreditation body to verify compliance with the standard. Key benefits of accreditation include recognition in the industry, a competitive advantage, and improved customer satisfaction.
Effect of iso 9001 2015 on api q1 9th edJulián Rivera
The document provides a gap analysis between the requirements of ISO 9001:2015 and API Q1 9th Edition. It identifies 62 potential gaps in requirements between the two standards. The gaps are classified as unclear, clear but low impact, or clear but high impact. There are 9 unclear requirements, 31 low impact requirements, and 22 high impact requirements identified. The analysis indicates that while ISO 9001:2015 and API Q1 9th Edition specify similar quality management systems, there are some notable differences in specific requirements between the two standards.
Dear Colleague,
If your organization has been already implemented ISO 9001, here is the comparison sheet with additional ISO/TS 22163:217 (IRIS) requirements which you need to be implemented to achieve the ISO/TS 22163:2017 (IRIS) Certification.
Soon I will share more details about IRIS (ISO 22163:2017).
Thanks
Presentation from SIEPON Seminar on 20 April in Czech Republic, sponsored by IEEE-SA & CAG. Opinions presented by the speakers in this presentation are their own, and not necessarily those of their employers or of IEEE.
CITEC ING aims to become the leading full-service firm for the pharmaceutical industry in Latin America. It provides specialized services through five business units to clients in pharmaceutical, chemical, cosmetic, and hospital industries. In 2012, it received capital commitment from investment firm Beamonte Investments, allowing it to significantly expand its services and geographic reach.
Iso 9001 2008 consulting by Netpeckers Consulting IndiaIskcon Ahmedabad
This document provides an overview of a presentation on the advantages and importance of implementing ISO 9001:2000. It includes an agenda with sections on the definition of quality, how ISO started and the certification process, quality management principles, system documentation requirements, and the scope of the consulting services offered. The presentation aims to explain the benefits of ISO certification for organizations seeking consistent quality processes and continual improvement.
ISO 13485 Lead Implementer - One Page BrochurePECB
This five-day intensive course provides participants with the expertise to implement and manage a Quality Management System based on ISO 13485. The course covers QMS concepts, planning an ISO 13485 implementation, executing the implementation, controlling and monitoring the QMS, and prepares participants to take the PECB Certified ISO 13485 Lead Implementer exam.
API Spec Q2 provides a new quality management standard for oil and gas service companies. It was created in response to business drivers like increasing well complexity, cost of non-productive time, and the need for consistent risk mitigation. Key aspects of API Spec Q2 include requirements for competency management, risk assessment, contingency planning, supplier controls, and validation of service quality. The standard is intended to improve reliability, minimize risks, and reduce non-productive time during well construction. It also promotes collaboration between service companies and operators to standardize quality expectations across the industry.
ISO 17025 Accreditation Detail Review Abdul Rahman
In this presentation, you would get knowledge about ISO17025. It's an updated version, terms and definitions. Which documents are required for certification.
Control engineering presentation 2009 submissionrselina
ONG Automation Ltd is an automation solutions provider that has delivered over 800K points of automation hardware to customers in industries like chemicals, pharmaceuticals, biotech, semiconductors, utilities, and food & beverage since 1993. It offers design, supply, implementation, support, training, and compliance services from its centers of excellence globally. ONG prides itself on technical competence and uses quality management systems to ensure customer satisfaction.
The document provides an overview of key requirements of ISO 9001:2000 standards. It discusses the requirements specified in clauses 4-8 of the standard, including general requirements for quality management systems, management responsibility, resource management, product realization, measurement, analysis and improvement. For each clause, it lists key requirements and provides explanations and examples. It also discusses documentation requirements and provides guidance on developing documents needed for an organization's quality management system.
Global Manager Group has prepared presentation to provide information about Medical Laboratory Accreditation Standard - ISO 15189 and about Documentation kit. All the documents like quality manual, procedures, SOPs, audit checklist, etc that required for the ISO 15189 Certification process. are described in details in this presentation.
Dynamic Strategies Iso Implementation Corporate Presentation Iidynamic67
The document provides information about Dynamic Strategies, an organization that offers management and process consulting services. It discusses Dynamic Strategies' vision, services, quality management system processes, and ISO 9001 certification requirements. Key points covered include Dynamic Strategies' commitment to quality and excellence, the services it offers related to process improvement, and explanations of quality management system concepts like documentation, audits, and process requirements.
The document discusses BRC certification and its requirements. BRC certification enhances food safety and quality systems. It ensures legal compliance and reduces audit duplication for manufacturers. The BRC Global Standard for Food Safety has 7 sections addressing issues like management commitment, HACCP plans, product control, and personnel training. Sites are audited and receive grades depending on the number and severity of nonconformities found. Production areas are classified based on product risks to ensure proper controls and segregation. Certification requires meeting all fundamental requirements which are crucial for an effective food safety system.
The document outlines the 10 step process for a laboratory to achieve ISO 17025 accreditation. The steps include: 1) awareness training, 2) developing a quality policy and objectives, 3) conducting a gap analysis, 4) designing documentation and processes, 5) implementing documentation and processes, 6) conducting internal audits, 7) management reviews, 8) a shadow audit, 9) corrective and preventive actions, and 10) the final certification audit where accreditation is awarded upon compliance with ISO 17025 requirements.
Gap Analysis | ISO 13485 | Medical Devices QMS | By Industry Expertshimalya sharma
An in-person ISO 13485 gap analysis provides expert analysis and insights that help organizations understand requirements, scope their project appropriately, and develop a strong business case. It identifies an organization's compliance gaps against ISO 13485 requirements, proposes a management system scope, estimates internal resource needs, and provides a timeline for certification readiness. The gap analysis report details areas of compliance and non-compliance, offers recommendations, and presents options for scoping an ISO 13485 system to meet business objectives.
03 club qualimetrie_presentation_s_qua_reCapgemini
This document provides an overview of the ISO/IEC SQuaRE standards for software product quality. It describes the existing ISO/IEC 9126 and 14598 standards and how they are being replaced by the new SQuaRE 250xx series of standards. The SQuaRE architecture divides the standards into divisions for quality requirements, quality models, quality evaluation, and quality measurement. It provides examples of new and updated standards within each division, including changes to the quality model and guidance on quality requirements and measurement.
This document provides information on various pharmaceutical certification systems including WHO-GMP, ISO 9000, ISO 14000, and the WHO certification scheme. It explains that GMP certification focuses on consistent production of quality products according to standards, while ISO 9000 certification focuses on quality management across an organization. ISO 14000 provides environmental management standards. The WHO certification scheme facilitates international trade of pharmaceuticals between countries by issuing certificates for products, licensing status, and batches. Overall the document gives an overview of important certification systems for the pharmaceutical industry.
Adrian Rosian successfully completed training modules on general process auditing basics and process audits following the VDA 6.3 standard from June 1-19, 2015. The training addressed topics such as risk analysis, differences between system, process, and product audits, the audit process, preparing for and conducting process audits, and customer requirements. The certificate verifies Adrian Rosian's participation in the training at Yazaki Europe Ltd. in Cologne, Germany.
The document provides an overview of ISO 9000 standards. It discusses the background and origins of ISO 9000, which was first published in 1987 based on earlier quality standards from organizations like the British Standards Institute. It has since been adopted globally with over 1 million certificates issued. The reasons for its use include establishing a common international definition for quality assurance systems, facilitating continual improvement, and providing a flexible framework that works for organizations of all sizes.
This document provides the general requirements for competence of testing and calibration laboratories. It establishes a management system framework that incorporates all technical and quality processes carried out by a laboratory to achieve consistent and reliable results. The document outlines requirements for laboratory structure, management, personnel, equipment, measurement traceability, method validation, sampling, handling of test items, technical records, reporting of results and ensuring validity of results. It is intended to ensure laboratories produce precise and accurate test and calibration data.
This document lists 31 courses related to data communications and networking. The course titles cover topics such as industrial data communications, fiber optics, fieldbus and device networks, Ethernet, TCP/IP, networking technologies, troubleshooting industrial networks, and the application of software like Excel, Word and PowerPoint. The courses are numbered from DCN01 to DCN31 and each has a unique reference number.
Este documento describe los servicios de evaluación y mejora de la calidad del software ofrecidos por Alarcos Quality Center. Estos servicios incluyen la evaluación y mejora de procesos y productos de software, la valoración de activos y proyectos de software, y la evaluación de la calidad de datos. El documento también describe el laboratorio acreditado de Alarcos para la evaluación de la calidad del producto software de acuerdo con normas internacionales.
Da dove cominciare quando si deve ottimizzare una campagna AdWords? Le best practices sono morte, ma alcune ottimizzazioni saranno sempre valide :-) Inizia dalle basi!
API Spec Q2 provides a new quality management standard for oil and gas service companies. It was created in response to business drivers like increasing well complexity, cost of non-productive time, and the need for consistent risk mitigation. Key aspects of API Spec Q2 include requirements for competency management, risk assessment, contingency planning, supplier controls, and validation of service quality. The standard is intended to improve reliability, minimize risks, and reduce non-productive time during well construction. It also promotes collaboration between service companies and operators to standardize quality expectations across the industry.
ISO 17025 Accreditation Detail Review Abdul Rahman
In this presentation, you would get knowledge about ISO17025. It's an updated version, terms and definitions. Which documents are required for certification.
Control engineering presentation 2009 submissionrselina
ONG Automation Ltd is an automation solutions provider that has delivered over 800K points of automation hardware to customers in industries like chemicals, pharmaceuticals, biotech, semiconductors, utilities, and food & beverage since 1993. It offers design, supply, implementation, support, training, and compliance services from its centers of excellence globally. ONG prides itself on technical competence and uses quality management systems to ensure customer satisfaction.
The document provides an overview of key requirements of ISO 9001:2000 standards. It discusses the requirements specified in clauses 4-8 of the standard, including general requirements for quality management systems, management responsibility, resource management, product realization, measurement, analysis and improvement. For each clause, it lists key requirements and provides explanations and examples. It also discusses documentation requirements and provides guidance on developing documents needed for an organization's quality management system.
Global Manager Group has prepared presentation to provide information about Medical Laboratory Accreditation Standard - ISO 15189 and about Documentation kit. All the documents like quality manual, procedures, SOPs, audit checklist, etc that required for the ISO 15189 Certification process. are described in details in this presentation.
Dynamic Strategies Iso Implementation Corporate Presentation Iidynamic67
The document provides information about Dynamic Strategies, an organization that offers management and process consulting services. It discusses Dynamic Strategies' vision, services, quality management system processes, and ISO 9001 certification requirements. Key points covered include Dynamic Strategies' commitment to quality and excellence, the services it offers related to process improvement, and explanations of quality management system concepts like documentation, audits, and process requirements.
The document discusses BRC certification and its requirements. BRC certification enhances food safety and quality systems. It ensures legal compliance and reduces audit duplication for manufacturers. The BRC Global Standard for Food Safety has 7 sections addressing issues like management commitment, HACCP plans, product control, and personnel training. Sites are audited and receive grades depending on the number and severity of nonconformities found. Production areas are classified based on product risks to ensure proper controls and segregation. Certification requires meeting all fundamental requirements which are crucial for an effective food safety system.
The document outlines the 10 step process for a laboratory to achieve ISO 17025 accreditation. The steps include: 1) awareness training, 2) developing a quality policy and objectives, 3) conducting a gap analysis, 4) designing documentation and processes, 5) implementing documentation and processes, 6) conducting internal audits, 7) management reviews, 8) a shadow audit, 9) corrective and preventive actions, and 10) the final certification audit where accreditation is awarded upon compliance with ISO 17025 requirements.
Gap Analysis | ISO 13485 | Medical Devices QMS | By Industry Expertshimalya sharma
An in-person ISO 13485 gap analysis provides expert analysis and insights that help organizations understand requirements, scope their project appropriately, and develop a strong business case. It identifies an organization's compliance gaps against ISO 13485 requirements, proposes a management system scope, estimates internal resource needs, and provides a timeline for certification readiness. The gap analysis report details areas of compliance and non-compliance, offers recommendations, and presents options for scoping an ISO 13485 system to meet business objectives.
03 club qualimetrie_presentation_s_qua_reCapgemini
This document provides an overview of the ISO/IEC SQuaRE standards for software product quality. It describes the existing ISO/IEC 9126 and 14598 standards and how they are being replaced by the new SQuaRE 250xx series of standards. The SQuaRE architecture divides the standards into divisions for quality requirements, quality models, quality evaluation, and quality measurement. It provides examples of new and updated standards within each division, including changes to the quality model and guidance on quality requirements and measurement.
This document provides information on various pharmaceutical certification systems including WHO-GMP, ISO 9000, ISO 14000, and the WHO certification scheme. It explains that GMP certification focuses on consistent production of quality products according to standards, while ISO 9000 certification focuses on quality management across an organization. ISO 14000 provides environmental management standards. The WHO certification scheme facilitates international trade of pharmaceuticals between countries by issuing certificates for products, licensing status, and batches. Overall the document gives an overview of important certification systems for the pharmaceutical industry.
Adrian Rosian successfully completed training modules on general process auditing basics and process audits following the VDA 6.3 standard from June 1-19, 2015. The training addressed topics such as risk analysis, differences between system, process, and product audits, the audit process, preparing for and conducting process audits, and customer requirements. The certificate verifies Adrian Rosian's participation in the training at Yazaki Europe Ltd. in Cologne, Germany.
The document provides an overview of ISO 9000 standards. It discusses the background and origins of ISO 9000, which was first published in 1987 based on earlier quality standards from organizations like the British Standards Institute. It has since been adopted globally with over 1 million certificates issued. The reasons for its use include establishing a common international definition for quality assurance systems, facilitating continual improvement, and providing a flexible framework that works for organizations of all sizes.
This document provides the general requirements for competence of testing and calibration laboratories. It establishes a management system framework that incorporates all technical and quality processes carried out by a laboratory to achieve consistent and reliable results. The document outlines requirements for laboratory structure, management, personnel, equipment, measurement traceability, method validation, sampling, handling of test items, technical records, reporting of results and ensuring validity of results. It is intended to ensure laboratories produce precise and accurate test and calibration data.
This document lists 31 courses related to data communications and networking. The course titles cover topics such as industrial data communications, fiber optics, fieldbus and device networks, Ethernet, TCP/IP, networking technologies, troubleshooting industrial networks, and the application of software like Excel, Word and PowerPoint. The courses are numbered from DCN01 to DCN31 and each has a unique reference number.
Este documento describe los servicios de evaluación y mejora de la calidad del software ofrecidos por Alarcos Quality Center. Estos servicios incluyen la evaluación y mejora de procesos y productos de software, la valoración de activos y proyectos de software, y la evaluación de la calidad de datos. El documento también describe el laboratorio acreditado de Alarcos para la evaluación de la calidad del producto software de acuerdo con normas internacionales.
Da dove cominciare quando si deve ottimizzare una campagna AdWords? Le best practices sono morte, ma alcune ottimizzazioni saranno sempre valide :-) Inizia dalle basi!
Per ulteriori informazioni, visita: http://gruppomaurizi.it/brc-food-versione-7-cosa-cambia/
Descrizione dei requisiti per la certificazione alimentare BRC, giunta alla settima versione, e dei vantaggi che le imprese ricavano dal conseguirla.
The document discusses food defense and the Bioterrorism Act of 2002. It outlines requirements for companies to register food facilities with the FDA, implement tracking of food from supplier to recipient, and maintain proper records. It also provides guidelines for companies to assure safe ingredients from suppliers, look for security risks, monitor employees and access, report tracking records if requested, and notify supervisors of any threats. The overall goal is to protect products, public health, and employees from potential bioterrorism risks.
Clase 1. Normas Para ElaboracióN De ProyectosGrachela
Este documento proporciona instrucciones para elaborar proyectos, incluyendo pasos para identificar una problemática, contactar a las partes interesadas, evaluar la viabilidad del proyecto, y consideraciones de formato y citas. También describe los requisitos para la entrega final del proyecto, como engargolado, CD con archivos adjuntos, y técnicas de citación.
The document provides a summary of various resources on testing, conversion optimization, and statistical significance. It shares links to blog posts, case studies, tools, and infographics that discuss how page load speed, design, video, testing, and messaging can impact conversion rates. The resources highlighted include posts from Avinash Kaushik, Conversion Rate Experts, and the Obama campaign on A/B testing practices and strategies for improving low-converting pages.
Un focus sugli Industry e i Consumer Trends che interessano il mondo del food: dall’autarchia alimentare al crowdsourcing, dalla ricerca della trasparenza assoluta (la recente spettacolarizzazione degli scandali alimentari incoraggia le derive fobiche) agli ecotariani, dai super-cibi alle fughe edoniste… una panoramica veloce ma esaustiva e qualche indicazione utile per costruire una strategia di business più consapevole e valorizzare al meglio i punti di forza del Made in Italy.
Il seminario, organizzato dalla Camera di Commercio di Parma in collaborazione con Unioncamere Emilia-Romagna e District Vision Lab, rientra nelle attività del progetto "SIMPLER - Support Services to IMprove innovation and competitiveness of business in Lombardia and Emilia-Romagna", finanziato dall'Unione Europea nell'ambito della Enterprise Europe Network. Febbraio 2009.
El documento presenta información sobre la calidad de software. Define la calidad de software como el grado en que un producto de software cumple con las expectativas de los clientes. Explica que la calidad implica evaluar tanto el producto final como los procesos de desarrollo, los cuales están estandarizados en modelos como ISO/IEC 9126 e ISO/IEC 25000. Estos modelos definen las características de calidad como funcionalidad, fiabilidad, usabilidad, eficiencia, mantenibilidad y portabilidad.
Este documento presenta un proyecto de desarrollo de un producto multimedia educativo para estudiantes de la carrera de técnico agropecuario en el Centro de Bachillerato Tecnológico Agropecuario núm. 180. El proyecto incluye un análisis del contenido sobre el taller agroindustrial de carne, el perfil de los usuarios, y los fundamentos teóricos del aprendizaje cognitivo y multimedia. El objetivo es facilitar el aprendizaje de los estudiantes sobre tecnología agroindustrial mediante el
ISO/IEC 20000 is an international standard for IT service management that specifies requirements for establishing, implementing, maintaining and improving an IT service management system. It aims to ensure consistent service delivery and provide customers with proof of effective IT service management. While based on ITIL best practices, ISO/IEC 20000 differs in that it focuses on certifying an organization's quality management system and processes rather than individual qualifications. Organizations can become certified through an independent audit to demonstrate their compliance with over 200 requirements specified in the standard.
Intertek is a global assurance, testing, inspection and certification company. It provides quality and safety services to help customers ensure quality products and services which adds value to their businesses. Intertek delivers these services through their global network of laboratories, offices and auditors in over 100 countries. The document provides an overview of Intertek's services, industries served, certifications offered, and success stories working with various customers to implement management systems and achieve certifications.
This document provides information about Bureau Veritas Pakistan (Pvt.) Ltd., a certification body that provides certification and auditing services according to various international management system standards. It lists Bureau Veritas' offices in various Pakistani cities and introduces Syed Adnan Ali, a senior business development executive from Bureau Veritas.
EBRC is a fast growing ICT company based in Luxembourg that provides trusted data center, cloud, and managed services. It has over 190 employees and operates out of 5 interconnected tier IV certified data centers totaling 17,000 square meters. EBRC aims to position Luxembourg as the digital fortress in Europe by offering a range of certified services including private, public and hybrid clouds, managed security, advisory services, and disaster recovery to help businesses focus on their core operations. The company has received numerous awards recognizing its best practices and success in service delivery.
HOW TO OBTAIN ISO 20000-1 CERTIFICATION IN SPAIN AT THE BEST PRICE?sistemaCertification
ISO 20000-1 certification is a testament to an organization's commitment to implementing and maintaining high standards in IT service management (ITSM). This international standard outlines the requirements for establishing, implementing, maintaining, and continually improving an ITSM system. Achieving ISO 20000-1 certification signifies that an organization has demonstrated its ability to effectively deliver IT services that meet customer needs and.
DQS Group is one of the leading certification bodies for management systems worldwide. It has certified over 57,000 customer sites in 130 countries. DQS Group strives to improve customers' management systems through value-adding assessment services based on over 200 standards. It has over 80 offices in more than 60 countries, with over 2,500 experienced auditors providing expertise across all industry sectors. DQS Group's services include certification in quality, environmental, health and safety, information security and other management standards.
EBRC and its Trusted Partners showcased during ICT Spring 2014, their solutions to support entrepreneurs & companies in the development of innovative businesses.
EBRC Trusted Partners:
- Editus
- EMC
- EUDCA
- FLASHiz
- Key Performance
- OpenDataSoft
- Red Hat
- VMWare
1) The Centre For IT Service Management is a consulting firm founded in 2004 in Thailand that specializes in IT service management best practices like ITIL and ISO/IEC 20000.
2) It has over 150 years of combined experience and provides training, certification courses, assessments, and consulting services to help organizations implement ITSM frameworks.
3) Notable accomplishments include helping the first company in Southeast Asia achieve ISO/IEC 20000 certification in 2005 and providing certified training to auditors and consultants.
An introduction to Orange Business Services, a global IT and communications services provider helping companies collaborate more effectively, operate more efficiently and engage better with their customers.
For many organisations across the world ANSI/TIA-942 has become the data centre standard of choice. This trend is increasing. It is imperative for these organisations to verify the correct implementation of the standard through a stringent audit process which is aligned with the ISO guidelines for auditing. This two-day course builds further on the technical understanding of the standard acquired in the CTDC® (Certified TIA-942 Design Consultant) course. It enables participants to develop skills and knowledge to conduct an internal audit program by applying widely recognised audit principles, procedures and techniques which are aligned with the ISO-19011 auditing guideline.
EIAN Management Consulting is a professional consulting, audit and training firm that helps organizations develop systems and processes to increase efficiency, effectiveness, decision-making, compliance, and certification. They assign consultants with industry experience to ensure project success. Their services include full consulting, training, and quick consulting modules for quality management, information security, business continuity, health and safety, food safety, and other standards. Their goal is an effective and efficient solution at reasonable cost through extensive client interaction.
Excelledia is an experienced consulting firm that helps organizations implement and achieve certification for various ISO management systems standards. They have a 100% success rate in certifying their clients' management systems and tailoring the systems to best benefit each business. Excelledia consultants work with organizations of all sizes and industries. In addition to assisting with certification, they provide ongoing support to help organizations sustain certified lean business management systems over time.
WHAT ARE THE ADVANTAGE OF ISO 20000-1 CERTIFICATION IN BANKING SYSTEM- DENMARKsistemaCertification
ISO 20000-1 certification plays a pivotal role in Denmark's banking industry by enhancing the quality, reliability, and efficiency of IT service management. This certification helps banks align their IT services with international best practices, ensuring consistent and secure service delivery. By adopting ISO 20000-1 standards, Danish banks can improve operational efficiency, reduce IT-related risks, and increase..
EBRC is a fast growing company located in Luxembourg that provides trusted data center, cloud, and managed ICT services. It has over 170 employees and aims to position Luxembourg as the European digital fortress and a center of excellence for managing sensitive information. EBRC offers a wide range of certifications and has received several international awards that recognize its best practices and successes in providing reliable and secure ICT services. It provides six core offers including trusted advisory services, managed services, cloud services, security services, resilience services, and data center services.
This document provides an overview of AKITA, a training company based in Oman. It discusses AKITA's vision of being a leading training institute, its mission of providing quality training programs, and its values of commitment, credibility, continuous improvement, contribution to the community, confidentiality, and client satisfaction. It also lists the types of training programs offered, such as IT, finance, logistics, and soft skills courses. Finally, it provides brief descriptions of some of AKITA's international partners and clients in the training industry.
RINA is a multi-national group providing engineering, certification, testing, and inspection services through dedicated companies. It has over 150 years of experience and a global network of over 163 offices in 57 countries. RINA's services include classification, certification, testing, inspection, consulting engineering, and operation and maintenance across industries like marine, energy, business assurance, and transport and infrastructure. Some key facts about RINA include its large marine orderbook of over 4,900 KGT, leadership in ferry and cruise ship classification, and long experience in sectors like offshore oil and gas certification.
PECB Webinar: ISO Internal Audits - A signpost to ISO compliancePECB
The webinar covers:
• Why you should do ISO Internal Auditing?
• Who should do ISO Internal Auditing?
• How you should do ISO Internal Auditing?
• When you should do ISO Internal Auditing?
Presenter:
This webinar was presented by Mr. Oladapo Ogundeji, from Digital Jewels and PECB Partner.
Link of the recorded session published on YouTube: https://youtu.be/FtM6n95wNmE
ISTQB - Certifying Software Testers Worldwide Noor Khalied
This document provides information about iSQI, a leading provider of software certification examinations. Some key points:
- iSQI is headquartered in Germany and founded in 2004, offering over 10 certifications related to software testing, requirements engineering, project management, and other IT roles.
- It has over 1000 members across Germany, Switzerland and Austria, and provides certifications to professionals in over 70 countries on 6 continents.
- Popular certifications include ISTQB certified tester and IREB certified requirements engineering professional.
- iSQI aims to standardize training and certification for software professionals to improve skills, career development, and value to employers through increased competence and quality.
EAC certification, custom union, cu tr certificate, TR CU certificate, Ukrsepro Certificate, Atex Certificate, CE Mark, technical passport, fire certificate, ISO, ISI, CE, RDSO, SSI, Trademark, Copy right, Patents, GOST-R, Information Security, Pollution Consent, Environment Audit, safety Audit, Training for Internal Auditor, ISO Consultancy, ISO Certification, ISO Training, Lead Auditor for ISO 9001 , ISO 14001, OHSAS 18001, ISO 22001, ISO 27001, NABL, ISO 17025, ISO 17020, ISO 17021, ISO 17025, ISO 13485, ISO 14064, ISO 14065, ISO 20001, BS 25999, ISO 28001, ISO 29001, ISO 31001, ISO 39001, ISO 50001, ISO 45001, TS 16949, IEC 17011, ISO 13335, ISO 9001 2015, ISO 15189, ISO 12207, ISO 26000, ISO 55000, ISO 10002, PAS 2060, Six Sigma Green Belt, Black Belt, Total Quality management, NSIC Registration,5S, Kaizen, TQM,TPM, Lean Six Sigma, Quality Circle, IT Security, Cyber Security, HSE, IMS
SIX SIGMA QUALITY INTERNATIONAL
108, Mehta Chambers, 1st Floor Station Rd, Vasai (W), Thane-401202, India
Mob: 09322728183 Ph: 0250-2341170/2341257
Fax: 0250-2341170 ext 206 info@sixsigma-tqm.com www.sixsigma-tqm.com
2. AENOR
Índice
1. Introduction
2. What isAENORICT?.
3. Datacenter concept
4. ICTsasMANAGEMENTSUPPORTAND INNOVATION IN BUSINESS
5. AENORISOframework in ICT.
6. ITRisks& solutions.Solutionsto the Risksat ISODynamicFramework for
ICT
7. Pilotsin ICT
8. Certification Process
Table of Contents
2
4. AENOR
† è uno degli Enti di Certificazione e
Normazione più prestigiosi
Prodotti e servizi.
contribuire a migliorare la qualità e
proteggere l’ambiente.
Ha emesso ,attualmente,circa 40,000
Certificati, in vigore in più di 40 Paesi,
ed essi sostengono la
Conformità dei sistemi di gestione,
I Valori † sono :
indipendenza, obiettività,
imparzialità,
professionalità e
aumento del valore
dei nostri Clienti
e riconosciuti nel mondo,il cui scopo è
5. AENOR
Presenza negli Organismi
INTERNAZIONALI
† è membro dei principali organismi internazionali di Normazione e
Certificazione
NORMAZIONE:
International Standard
Organization (ISO)
Commisione Electrotecnica
Internazionale (IEC)
Commisione Panamericana di
NormazioneTécnica (COPANT)
International Telecommunication
Union
Comitato Europeo di Normazione
(CEN)
Comitato Europeo di Normazione
Electrotecnica (CELENEC)
Istituto Europeo di Norme di
Telecomunicazioni (ETSI)
Rete Mondiale di Certificazione
(IQNet)
CERTIFICAZIONE:
7. AENOR
21.783 Certificazioni di sistemi
di Gestionein vigore
13.472
5.259
2.946
106
30.548
11.763
900
482
Norme
elaborate
Inspezioni
Auditor
qualificati
Verifiche e validazioni
ambientali
104.000
Certificazioni di
prodotto e Servizio
97,541
6,481
Prodotti
Servizi
†
DATI GENERALI
Qualità
Ambiente
Sicurezza
ResponsabilitáSociale
8. AENOR
Svolgereattività di certificazioneed altre attività collegate, in ambito internazionale,
direttamente o attraverso proprie Società
Sviluppare ladiffusione di una cultura che ci identifichi come riferimento per chi
cercal'eccellenza.
Soddisfare le necessitàdei suoi Clienti, rendendo disponibili servizi e
certificati di riconoscimentointernazionale.
Certificareprodotti, servizi e sistemi di
gestionedelleimprese, conferendo agli
stessi, un valore competitivo differenzialeche
contribuiscaa favoriregli scambi commerciali
e lacooperazioneinternazionale.
Orientare i Sistemi di Gestionealla
soddisfazionedei Clienti finali ed alla
partecipazioneattiva del personale,con criteri
di gestionetotaledella qualità, al finedi
ottenererisultati chegarantiscano uno sviluppo
competitivo.
L’ impegno di
†
9. AENOR
† è composto da più di 900 tecnici specializzati in tutti i
settori industriali, capaci di gestireprogetti globali di
certificazione, ispezionee formazione, in qualunque ambito
geografico.
SETTORI
TICs Pubblica
Amministrazione
Energía Costruzioni Turismo e
svago
Alimentazione Trasporto e
Logistica
Automotive Aerospaziale Sanitàe Servizi
Sociali
10. AENOR
Cosa è
IQNET
La maggiore rete mondiale di organismi di certificazione di sistemi di
gestione.
Associazione nata nel 1990, con sede in Svizzera.
† è socio fondatore.
Formata dagli Organismi di certificazione leader in ogni Paese.
35 membri e più di 200 associati.
Più di 300.000 imprese certificate in più di 150 Paesi.
11. AENOR
Cosa viene consegnato ai
CLIENTI †
† ,come
membro IQNET,,
emette i propri
Certificati, relativi ai
Sistemi di Gestione,
insieme al Certificato
IQNET,riconosciuto
internazionalmente
12. AENOR
Benefici della
CERTIFICAZIONE
Risparmio di tempo e costi, mediante la gestione
unificata delle attività di certificazione.
Relazione con un unico fornitore di servizi, in tutto il
mondo.
Ottimo controllo della certificazione delle filiali di
impresa, in qualunque Paese.
Riconoscimento dei certificati su scala internazionale
per la nostra appartenenza a IQNet.
Auditor specializzati nelle attività del sistema di
gestione dell’ impresa
Processi di certificazione con ottimizzazione di risorse umane
e tempi brevi di emissioni dei certificati
14. AENOR
Certificazione di
SISTEMI DI GESTIONE
Marchio IQNet
MANAGEMENTSYSTEM
tecnologie dell'informazione
Marchio †
Gestione delle Tecnologie
dell’Informazione
ISO/IEC20.000-1
Marchio †
Affare Continuita
ISO22301
Marchio †
Software con qualità certificata
ISO/IEC25000
Marchio †
Sicurezzadelle Informazioni
ISO/IEC27001
Marchio †
Livello di Maturita Ciclo di Vita del
SW– SPICE-ISO15504/ISO12207
15. AENOR
Modello dinamico di governo e di gestione ISOin ICT
BusinessContinuity
ISO22301
Sistemade Gestión Continuidad del Negocio.
Livellodi Maturita Ciclo di Vitadel
SW
SPICEISO15504
Modelo deEvaluación,Mejora y Madurezde Software
Information Security
ISO27001
SistemadeGestión Seguridad dela
Información
ITServices
ISO20000-1
Sistema de Gestión ServiciosTI
ISO20000-2
Guía de BuenasPrácticas
Sviluppo di Software Operations/ Services
Obietivo: ITGovernanceand Management con norme ISO.
ITGovernance
ISO38500
ITGovernance
15
ISO25000
Software product Quality
CIO
ITQuality and
Safety in
services
Critical proceses
continuity
ISO27002
Guía de Controles
DEVOPSSoftware
creation
ISO12207
Ciclo de Vida de Desarrollo de Software
16. AENOR
• AENORICTsisan area founded in 2004,with head office Spain
headquarter (into AENORDevelopment&Research Office).
• CarlosManuel Fernandez.and histeam,developed the ISO
Framework for ICT.
• They have carried out more than 500 certified companiesin more
than 10 countriesfrom 2004 to current day.
2. Who’sAENORICTs
16
17. AENOR
• Isan association founded in 1990,with head office in Switzerland
• † isa main member
• Formed by leading certification bodies
• 38 membersand over 200 subsidiaries
• More than 200,000 certified companiesin more than 150 countries.
2. IQNet
What isIQNet?
17
20. AENOR
It isa set of assetsand processes:
- People (Human ware)
- Systems and Technologies (Database, software, applications,
hardware, telecommunications and room servers and
infrastructure).
- IT Processes (Capacity Management, Security Management,
Supplier Management, Development Management, service
management, etc.)
3.DataCenteror/andICT(Information CommunicationsandTechnologies)
20
21. AENOR
B2C
B2B
BIG DATA
WEB 1.0
WEB 2.0
WEB 3.0?
“New Business and Tools for Business”
To CEOs & CIOs
Portal Corporativo
Redes Sociales
Wikis
BYOD
e-Branding
e-Mailing
e-Learning
GIS
RFID
CRM
ERP
SCM
MOBILITY
Pdas
Smartphone
Blakberry / Iphone / HTC
BUSINESS PLAN = ICT PLAN
(Integration and Alignment)
FACTORY OF ICT
(New ICT Services and Operations)
CLOUD COMPUTING
SaaS (Software As A Service)
IaaS (Infraestructure As A Service)
PaaS (Platform As A Service)
4. ICTsasMANAGEMENTSUPPORTANDINNOVATIONINBUSINESS
Fuente:CarlosMF–UPSAM/UPM/UAM/UAH/UNIR
Social
Mobility
Analytics
Cloud
24. AENOR
6. ISODynamicFramework for ICT
BusinessContinuity
ISO22301
Sistemade Gestión Continuidad del Negocio.
Livellodi Maturita Ciclo di Vitadel
SW
SPICEISO15504
Modelo deEvaluación,Mejora y Madurezde Software
Information Security
ISO27001
SistemadeGestión Seguridad dela
Información
ITServices
ISO20000-1
Sistema de Gestión ServiciosTI
ISO20000-2
Guía de BuenasPrácticas
Sviluppo di Software Operations/ Services
Obietivo: ITGovernanceand Management con norme ISO.
ITGovernance
ISO38500
ITGovernance
24
ISO25000
Software product Quality
CIO
ITQuality and
Safety in
services
Critical proceses
continuity
ISO27002
Guía de Controles
DEVOPSSoftware
creation
ISO12207
Ciclo de Vida de Desarrollo de Software
25. AENOR
6. ICTManagement businesscriteria
• Penteo Report:
– Only 21%of the CIOsmanagethe Department of ITwith business
criteria
– 31%CIOsmanage the dept.ITonly with technical criteria
– 48%managed with hybrid criteria
• Conclusions:
– Managersof organizations havea more positive perception of CIOs
who are businesscriteria.They give the role of businessleaders
contributorsby 58%
– Management of ICTimprovesthe positioning of the dept.ISand CIO
– In the future managersand CIOsmore low-tech
(Survey: 85 CIOs; 36 CEOsand 12 Presidents)
25
26. AENOR
• 80's(automate businessoperations)
• 90's(Help Desk and budget control)
• Late 90's(E-Commerce and marketplace)
• XXI-(ITIL,CMMI,COBIT,ISO,etc...): define,measure
and analyze: ContinuousImprovement Cycle.ICT
processes: increasing product development and
innovation)
• CIOsbecome CPOs(Chief ProcessOfficers) integrated
with businessobjectives.
» Source: David Flint. Vice President at Gartner.Research.(June -2008).
6. Time Processin ICT
26
27. AENOR
• 71%of executivesagree that ITisa driver to
transform the business
• 62%believe that ICTshould focuson innovation in
businessprocesses
• 66%agree that ICTshave involved a more complex
risk management in corporations.
» Source: Ernst & Young study "What'snext for the CIO?(January 2011).
A solution to the governance and management of ICTisthe AENORISOframework in
ICT where does the government and ICT management in alignment with business
objectives.
6. How managersunderstand the Information Systems
27
28. AENOR
• Pilots(ISOPilotsand New Standard Pilot)
– Study the Standard (AENOR and customers/organizations)
– Pilot with one or two big organizations(at least one year). Implementation by
external consultant and certification by AENOR
– Pilots with smorg associations (because in Spain 90%of the organizations are
smorg)
– Road-Show around Spain and other countries (i.e. Spain, Portugal, Polska,
Mexico DF, Perú, Argentina, etc. ) by AENOR
– ENACAccreditation. ENAC is an entity of IAF
– Bookstore by AENOR Ediciones. These books are the experience of the pilots.
(i.e. AENOR Ediciones y Start-up: “GuíadeAplicacióndelaNormaUNE-ISO/IEC27001
sobreseguridadenSistemadeInformaciónparapymes”,etc.
7. How AENORdo pilots?
28
29. AENOR
7.ICTPilotswith standards(1de 2)
29
• Milestonesmore relevant ISO27001
In 2004 pilot with UNE 71502 with a company of the financial sector during
the first quarter of 2004. (BNP PARIBAS)
Currently more than 400 certifications issued
AENOR and IQNet Certificate
• Milestonesmore relevant ISO20000-1
In June 2007 TELEPHONE SOLUTIONS pilots and EL CORTE INGLES.
Currently more than 150 certifications issued
AENOR and IQNet Certificate
• Milestonesmore relevant SPICE-ISO15504 / ISO12207
In March 2008, 21 pilot companies Maturity Level 2
Study on the relationship between ISO / IEC 15504 - SPICE and CMMI-DEV
v1.2, allowanced by Spanish Ministry of Industry
Currently over 50 certifications issued Level 2 and Level 3
AENORCertificate
30. AENOR
7.ICTPilotswith standards(2de 2)
30
• Milestonesmore relevant of ITGovernance - ISO38500
In 2010 the ISO 38500 pilot company in the financial sector:
(RSI - Rural Computing Service)
Currently with 1 certified company and several pilots on-going
AENORCertificate of Compliance
• Milestonesmore relevant ISO22301
In 2010 the ISO 22301 pilot with a healthcare company and the financial sector:
(Sanitas and Credit Bureau (Mexico))
Currently with 8 certified company
AENORand IQNet Certificate
• Milestonesmore relevant ISO25000
In 2013/2014 pilot with 4 SWdevelopment companies.
(BitWare, Enxenio, Sicaman and SER&PRactices)
AENORcertificate of conformity of product. (Maintainability, functionality (on-going), etc.)
• Milestonesmore relevant ISO29119 - Testing SW
In 2015 under study and pilots.
34. AENOR
8. Testimonial ICTFramework - AENOR
“Tenemosunanálisisderiesgostotalmenteadaptadoa
nuestrasnecesidades”
LuísLopes
Director Técnico
CESCESoluçoesInformatica.Portugal del Grupo
SIAEspaña
ISO27001 ISO20000-1
LuisManuel Ortiz
Director Comercial
TI América.México
“Lacertificacióngarantizaalosclientesque
nuestrosserviciosserigenporlasmejores
prácticas”
Maximino Álvarez
Director General
Xtream .España
SPICE-ISO15504/ISO12207
“Basedenuestrocrecimientointernacional ”
ISO22301
Cristo M. PérezRosquete
Área de Seguridad Informática
Sanitas.España
“Paracontinuarcuidando”
LuisMontalban
CEO
BITWARE.España
ISO15504 +ISO25000
“LaaplicaciónconjuntadeISO15504eISO25000hasupuestouna
mejoraenlaproductividadyunahorrodecostesenel
mantenimientodel60%enel software
ENS
CarlosCarnicer
Presidente Consejo General de la
Abogacía Española
“Losciudadanospuedenconfiarenquesus
datossegestionancongarantíasde
seguridad“
36. AENOR
AENORSupport Articles
36
Modelo para el Gobiernode lasTICbasado en normasISO. 2012. Ed. AENOR. CarlosManuel Fdez. y
Mario Piattini
Gestionar lasTICen el siglo XXI. Revista AENOR. Nº 278. pags26-31. Año 2013. CarlosManuel Fdez.
La norma ISO27001 del Sistemade Gestión de la Seguridad de la Información.CALIDAD. Páginas
40-44. Año 2012. CarlosManuel Fdez.
UNE-ISO/IEC20000-1. Calidad certificada en losserviciosde TI. FORUMCALIDAD. Nº.222- Junio 2011.
CarlosManuel Fdez.
Calidad y Seguridad en losserviciosde lasTIC. RevistaAENOR.Nº 242. Año.2009.
CarlosManuel Fdez. y BorisDelgado
37. AENOR
AENORSupport Articles
37
Calidad en el desarrollode SW. Revista AENOR. Nº 285. Año 2013. CarlosManuel Fdez.
ISO22301. Resistir lo extraordinario. AENOR. Nº 285. Año 2013. CarlosManuel Fdez.
Calidad en el producto Software. AENOR. Nº 288. Año 2013. CarlosManuel Fdez.
A maturity model for the Spanish software industry based on ISOstandards. ELSEVIER. Abril 2013.
CarlosManuel Fdez, et al
ISO27001, un sistemade gestión para losprocesosde control industrial.
RevistaSIC. Año 2013. CarlosManuel Fdezy Antonio Carretero.
39. AENOR
Issuesto consider:
• Internal control of Information Technology is not a
fashion.
• Management System on ICT helps to manage the
internal control Information Technology aligned and
integrated with business objectives and legal and
industrycompliance.
• Deming Cycle.PDCA. Continual Improvement Cycle.
FutureandconclusionsinManagementSystemsat ICT.
39
41. AENOR
“Integrated (PDCA) of ICTaligned with the Business”.
Thank you
Merci
Danke
Obrigado
Grazie
Tack
Dzięki
Díky
Kiitos
Thanks
Ačiū
Köszönöm
GRACIAS
A New Challenge in ICT
41
CarlosManuel FERNÁNDEZ
ICTCertification Manager (AENOR)
Associate Professor at the University
(UNIR,UPM,UCJC)
AENORItalia
Bari
Via Che Guevara 1
Torino
Corso Trapani 16
www.aenoritalia.com
Tel. +39 348 82 14 729