The document discusses the evolution of user interaction, emphasizing that user experience (UX) is critical for employee engagement and organizational efficiency. It advocates for simplicity in design, suggesting that the best interfaces minimize visual clutter and utilize conversational Q&A formats. The text also touches on the importance of API management in facilitating interactions and automating processes within organizations.

1. PREPARE FOR
THE NEXT
GENERATION
OF USER
INTERACTION
Juan Staes

2. 2

4. 4

5. 5

6. 6

7. 7
“User experience
creates employee
engagement which
has a direct impact
on your
bottom line”

8. 8
Focus op simplicity
“The best interface is no interface”
Golden Krishna (Google)

9. UX =/= UI

10. Good Experience design
isn’t good screens,
it’s good experiences

11. 11
Wired on Lockitron

12. 12 Lockitron First Generation

13. Lockitron 1.0 Actual Use

14. Embracing Typical
Process

15. 15
Lockitron 2nd Generation

16. Elegance and
Efficiency

17. What is your
UX
recipe?

19. 19

20. The best
interface is
NO
interface

21. What if our forms just became a
Q&A based chat…

27. 2727

28. Time for a case…

29. Conventional view

31. Conversational View

36. What can organization do TODAY to
embrace this unstoppable market trend? And
Why?

37. Is your organization ready to answer a
question when a bot asks for it?

38. Answer the questions using API Management

39. Answer the questions using API Management

40. 4040
Hi Juan, seems that
your are in the
Ghelamco Arena on
the Delaware Event
Do you want to book
your parking
expenses? I can do this
for you.
Sure, ok.
You have parked 6
hours, which will cost
25 Euro. I will post 20
Euro to the expense,
that’s the company
policy.
Expense is posted and
sent to Jan for
approval
Jan asks to post the
picture of the expense
Thank you. Expense is
posted, no need to
bother Jan for
approval.
Just a reminder: just
text me ‘TAXI’ and I
will call one for you.
Thanks,
will do
XATI
Did you mean taxi?

41. ABOUT US
Domain Human Capital
Juan Staes
› Juan.staes@delawareconsulting.co
m
› +32 473 570 409
For more specifics on the digital workplace, we recommend session
Your Digital Workspace embraces SAP
by Paul Belsack