This document establishes the policy and procedures for handling transactions in a PreTransactReview (PTR) and ProcessingFailed state at Tiltproof Incorporated. 1. PTR transactions are held for review before being declined or authorized, while ProcessingFailed transactions require manual verification through the payment processor's site due to a technical issue. 2. The procedures outline how to view, research, approve, decline, and note PTR and ProcessingFailed transactions based on the payment processor, account status, or verification from internal departments. 3. Transactions must be noted indicating why they were approved or declined according to this policy to properly document the review process.