1. Tiltproof Incorporated
Document No. 5.10.5
Payment Processor Reconciliation for Effective Date 07/04/2007
Click2Pay Revision Date
Approval GN
1.0
This document establishes how to handle payment processor reconciliation for
Purpose: Click2Pay.
2.0 1) Cashier Team Leads
Persons 2) Supervisors
Affected:
3.0 1) Printable version: tpfs1nwworkflow$HANDBOOK-CASHIER TL
Forms, AND ABOVEPrint VersionsCashier TL and Above Handbook5.10.5
Click2Pay.doc
Checklists,
Flowchart:
4.0 A) Contact Information
Policy:  The merchant account is
<https://acm.wirecard.com/general/login/login.html>.
 1-888-254-2729 is their phone number.
 Include David Quach <dquach@pocketkings.ie > on all
important payment processor related emails (i.e. processor policy
inquiries, replenishment requests).
B) When to use Account Lookups
1) Account look ups are performed to:
 verify the status of completed transactions on behalf of
players
 confirm player contact information matches the owner of a
processor account when fraud or invalid information is
suspected
1) Click2Pay site does not function properly in the Firefox browser.

2. Tiltproof Incorporated
5.0 A) Transaction Search
Procedure: 1) Go to <https://acm.wirecard.com/general/login/login.html>.
2) Log in with the username and password
3) Select the “+” next to “Search for…” to expand the folder
4) Select “C2P Transactions”
5) Select the funnel shaped object under the words “Transaction Search” to
receive a search criteria pop up
6) Select the appropriate date range (year-mm-dd)
7) Next to “Merchant Transaction ID:” enter the Transfer IX followed by
“-00000000”
 If looking up a transaction with the Click2Pay transaction
number, enter it next to “Request ID”
 You can also locate transactions by entering the player’s email
address next to “Account Name:” and this will allow a review of
all the player’s transactions within the specified date range
8) Select Search
 If the search is successful, you can see further details of the
account holder by clicking on the person icon next to “Target
Entity”.
9) Select the “Addr.” Tab on the pop up that will appear to view the
account holder’s address.
B) ProcessingFailed Deposits
1) Open the “Deposit” queue in WAT
2) Select transactions with a “ProcessingFailed” status.
3) Look up the transaction in the payment processors merchant site as per
“A) Transaction Search”.
4)
a) Success
 Enter appropriate “Request ID” (Transfer IX for the
transaction as found in WAT) next to “Auth Code 1:”
 Notate “C2P DEP: approved by processor”
 Select “Accept Deposit”
b) Declined or Processing
 Fail the transaction in WAT by selecting the “Fail” tab
 Notate “C2P DEP: declined/processing on
C2P site.”
c) Not found on Click2Pay site

3. Tiltproof Incorporated
 Fail the transaction in WAT by selecting the “Fail” tab
 Notate “C2P DEP: not found on processor
site.”
C) ProcessingFailed Withdrawals
1) Open the “Withdrawal” queue in WAT
a) Success
 Enter the Request ID (or Transfer IX as the
authorization code.
 Select “Accept Deposit”
b) Declined or Processing
 Fail the Transaction in WAT by selecting the “Decline”
tab, selecting “Other” for the “Reason Code”
c) Not found on Click2Pay site
 Fail the Transaction in WAT by selecting the “Decline”
tab, selecting “Other” for the “Reason Code”
d) If the withdrawal failed another one must be initiated manually.
See part D.
e) Email the player wd.manual from Kana to let them know there
was an error in their first transaction and we have resubmitted it.
D) Manual Withdrawals
1) Find the player in WAT
2) Select “W/D” from the Player Shortcuts section.
3) Enter the amount of the withdrawal.
4) Select a “Reason Code”
 Presently there is only “Other”.
5) In the “Note” box explain why the withdrawal request is being manually
initiated.
6) Double check the amount entered and the player ID.
7) Select “Submit”.

4. Tiltproof Incorporated
E) Contacting the Processor
 Send reversal status and confirmation inquiries to
<martin.osterloh@wirecard.com > from the
<Operations@fulltiltpoker.com> email address.
 BCC: <scsr@tiltproof.ca> on reversal and inquiry requests.
 Include David Quach <dquach@pocketkings.ie> on all
important payment processor related emails (i.e. processor policy
inquiries, replenishment requests).
6.0
Definitions:
7.0
Revision
History: