1. Tiltproof Incorporated
Document No. 5.10.6
Effective Date 04/25/2007
Payment Processor Reconciliation for Griting Revision Date
Approval GN
1.0
This document establishes how to handle payment processor reconciliation for
Purpose: Griting.
2.0 1) Cashier Team Leads
Persons 2) Supervisors
Affected:
3.0 1) Printable version: tpfs1nwworkflow$HANDBOOK-CASHIER TL
Forms, AND ABOVEPrint VersionsCashier TL and Above Handbook5.10.6
Griting.doc
Checklists,
Flowchart:
4.0 Contact Information
Policy: 1) The merchant account is <https://report.oreader.com/>.
2) Cris Gosling-Tang, the Merchant Support Manager, can be reached at
+852 2851 0842 and by fax at +852 2851 0143.
3) Griting support is based out of Hong Kong which is +15 hours from
PST.
1) Full Tilt Poker’s daily deposit limit is currently between $40,000 -
$45,000
 It is reset daily at 01:00 HK Time (10:00am PST).
2) All Griting deposits are automatically declined and enter a
‘ProcessingFailed’ state once this limit is reached.
 At that time, all further credit card deposits should be
processed via Gateway.
3) Raise an Orange Alert if the limit is reached.
5.0 A) Checking the Daily Limit
Procedure: 1) Go to <https://report.oreader.com/>.
2) Login with the User ID and Password
3) Select “Sales reports”

2. Tiltproof Incorporated
4) Select “Sales overview” from the dropdown
5) Select “Create report”
B) Deposit Transaction Search
1) Go to <https://report.oreader.com/>.
2) Login with the User ID and Password
3) Select “Search”
4) Enter Transfer Ix into “Merchant Transaction ID”
5) Click “Search” button
6) Click on the Transaction ID number to see full details of the transaction
C) ProcessingFailed Deposits
1) Open the “Deposit” queue in WAT
2) It is important to check the status of the transaction and that
Merchant Transaction ID matches the Transfer IX
a) Verified
 Enter the Trans ID (i.e. 900065512) as “Auth Code 1”
 Leave “Auth Code 2” field blank
 Notate “Griting DEP: Verified by processor.”
 Select “Accept Deposit”
b) Declined
 Fail the transaction in WAT
 Notate “Griting DEP: Declined by processor.”
c) Not Found on Griting Site
 Fail the transaction in WAT
 Notate “Griting DEP: not found on processor
site.”
D) Contacting the Processor
1) Send inquiries to <andy.cheung@hsi-macau.com> and CC:
<support@gritingltd.com> from the <Operations@fulltiltpoker.com>
email address.
a) If the email bounces back, send it from your Tiltproof address, CC
operations, and specify in body to reply to
<Operations@fulltiltpoker.com>.
 BCC: <scsr@tiltproof.ca> on reversal and inquiry

3. Tiltproof Incorporated
requests.
 Include David Quach <dquach@pocketkings.ie > on all
important payment processor related emails (i.e. processor
policy inquiries, replenishment requests).
6.0
Definitions:
7.0
Revision
History: