Prakhar Jain has over 1 year and 7 months of experience working as an ITIL Associate with Computer Sciences Corporation handling ITIL processes such as incident management and cross functional change management. He has expertise in areas such as incident management, linking tickets to incidents and configuration items, reporting, root cause analysis, end user training and support, and client relationship management. Prakhar Jain received a B. Tech degree from College of Science & Engineering, Jhansi Uttar Pradesh Technical University in 2013.