The AHS Privacy Dept wants to run a design sprint to discover how to support front-line staff to make privacy decisions with confidence.

1. PRACTICING PRIVACY
WITH CONFIDENCE
D4AHS presents
An AHS Design Sprint Story

2. Fear of reprisals is preventing
front-line staff from making
pro-active privacy decisions.
How might we get AHS staff
to practice privacy with
confidence?
WHY IS THIS
A DESIGN
SPRINT?

3. THE SPRINT TEAM
Danielle Binda
Tawnia Daughton
Marlies van Dijk
Linda French
Chelsea Gurniak
Deanna Jones
Brigitte Killian
Leanne Lempriere
Erin Rohl
Joanie Snodgrass
Colleen Turner

4. UNDERSTAND
The team spent time pre-
planning the sprint with
these research questions:
Why aren't staff
confident?
What is working well?
What are other industries
doing?
It was found that "grey"
privacy issues - situational
circumstances that have
murky legal boundaries -
were the biggest
opportunity for changing
mindsets and behaviors.

5. UNDERSTAND
Insights gained from
research, surveys and
the personal experience
of our front-line team
members helped develop
a detailed empathy map.

6. UNDERSTAND
A journey map
identified targets and
opportunities.
The group handily
generated a ton of
HMW? questions for
goal setting.
Before the first
coffee break, the team
had a list of several
questions that the
sprint would answer.

7. SKETCH
The team spent time
individually and silently
reviewing everything
before sketching their own
ideas.
Doing this individually
helps to prevent group-
think.

8. Starting with a "squiggle birds" warm-
up, and using Crazy 8s to generate
ideas, each participant spent time
generating one three-paneled solution
sketch.
Linda donated her extra votes to the
front-line staff, and chose two big
opportunities: a training game, and a
decision support matrix.
SKETCH & DECIDE

9. PROTOTYPE
The team split into two
camps, each with a
prototype to build.
All logistical details were
decided before tasks were
assigned and testers
recruited.

10. PROTOTYPE
& TEST
The first group designed a fast-paced trivia card
game so that front-line staff could safely practice
and discuss grey-area privacy issues during breaks.
The prototype focused on interactions with the
police service and was tested on real nurses
working in the emergency department.

11. PROTOTYPE
& TEST
The second group designed a decision flow-chart
that would validate front-line staff choices in
specific grey-area situations.
The one-page prototype was tested by a diverse
group of staff from multiple areas of the hospital.

12. THE EXPERIENCE
The design sprint
was a new
experience for
the whole group,
but that did not
hinder the
process nor the
outcomes.
"We started with such a
broad problem that I'm
surprised how quickly it
became well-defined."
"It is very important to have an open
mind and remain positive and trust
the process."
"The most
productive group
exercise I have ever
participated in."
I can't believe how quickly it came
together - still don't know how it
happened but it did!"

13. The next steps include a deadline for full
content research, minor tweaks on game-play
and instructions, and another cycle of testing
with front-line staff before a final product is
manufactured.

14. @DESIGN4AHS
More sprint stories coming soon!
w w w . d 4 a h s . c o m