1. How Online Mediation
Can Help Community Mediators
Practice & Improve Their Skills

2. During the Sept. 5, 2013 NAFCM Webinar
“Increasing Mediation Accessibility
Through Technology”
Tracey Wiltgen – Mediation Center of the
Pacific – Talked About:
Online Mediation for the Benefit of the
Parties

3. Online Mediation
for the Benefit of the Parties

4. Online Mediation
for the Benefit of the Parties

5. Online Mediation
For the Benefit of Community Mediators

6. COPRESENTERS
Patty Olds – Program Coordinator &
Mediator
VOA Northern New England – Maine

7. COPRESENTERS
Patty Olds – Program Coordinator &
Mediator
VOA Northern New England – Maine
Linda Tyrrell - Mediator
Mediation Center of Greater Green Bay –
Wisconsin

8. COPRESENTERS
Patty Olds – Program Coordinator &
Mediator
VOA Northern New England – Maine
Linda Tyrrell - Mediator
Mediation Center of Greater Green Bay –
Wisconsin
Michiko Stas - Mediator
VOA Western Washington – Washington

9. AGENDA
VML Simulations – How They Work and
Why Mediators Find Them So Useful

10. AGENDA
VML Simulations – How They Work and
Why Mediators Find Them So Useful
Which Simulations We Have Run with 11
Community Mediators

11. AGENDA
VML Simulations – How They Work and
Why Mediators Find Them So Useful
Which Simulations We Have Run with 11
Community Mediators
Feedback From 3 Mediators Who
Participated in Those Simulations

12. AGENDA
VML Simulations – How They Work and
Why Mediators Find Them So Useful
Which Simulations We Have Run with 11
Community Mediators
Feedback From 3 Mediators Who
Participated in Those Simulations
Q&A – Ask Any Questions

13. AGENDA
What’s Next – Need More Info?

14. VML Online Mediation Simulations
How They Work & Why
Mediators Find Them so Useful

15. VML Online Mediation Simulations
100+ Simulations with Mediators from 30
Countries

16. VML Online Mediation Simulations
100+ Simulations with Mediators from 30
Countries
After 1st Simulation, Initial Skepticism
Turns Into Interest & Enthusiasm

17. VML Online Mediation Simulations
100+ Simulations with Mediators from 30
Countries
After 1st Simulation, Initial Skepticism
Turns Into Interest & Enthusiasm
Their Mediation Experience: From 1 Month
to 15 Years. From 0-5 Cases to 100+ Cases

18. VML Online Mediation Simulations
100+ Simulations with Mediators from 30
Countries
After 1st Simulation, Initial Skepticism
Turns Into Interest & Enthusiasm
Their Mediation Experience: From 1 Month
to 15 Years. From 0-5 Cases to 100+ Cases
Benefits for New & Experienced Mediators

19. VML Online Mediation Simulations
Our 3 Basic Assumptions
If New Mediators Cannot Practice Soon
After Their Training, They Lose Interest

20. VML Online Mediation Simulations
Our 3 Basic Assumptions
If New Mediators Cannot Practice Soon
After Their Training, They Lose Interest
Experience = Reflecting On & Learning
from Own or Other Mediators’ Mistakes

21. VML Online Mediation Simulations
Our 3 Basic Assumptions
If New Mediators Cannot Practice Soon
After Their Training, They Lose Interest
Experience = Reflecting On & Learning
from Own or Other Mediators’ Mistakes
It is Better to Make Mistakes During a
Simulation Than During a Real Case

22. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 1 of 4 – 60-min Online Mediation

23. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 1 of 4 – 60-min Online Mediation
Purpose: Just Do It

24. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 1 of 4 – 60-min Online Mediation
Purpose: Just Do It
Different Roles: Mediator, Comediator,
Parties, Parties’ Attorney or Union Rep

25. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 1 of 4 – 60-min Online Mediation
Purpose: Just Do It
Different Roles: Mediator, Comediator,
Parties, Parties’ Attorney or Union Rep
Commercial, Family or Workplace Cases

26. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 2 of 4 – 30/60-min Debriefing

27. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 2 of 4 – 30/60-min Debriefing
Part 3 of 4 – Video Recording

28. VML Online Mediation Simulations
4 Ways to Practice & Improve Skills
Part 2 of 4 – 30/60-min Debriefing
Part 3 of 4 – Video Recording
Part 4 of 4 – Video Sharing/Catalogue

29. Our 3 Simulations
With 11 Volunteer Mediators

30. 1 - September 19, 2013
Workplace Discrimination Case

31. 1 - September 19, 2013
Workplace Discrimination Case
2 - September 26, 2013
Family Case

32. 1 - September 19, 2013
Workplace Discrimination Case
2 - September 26, 2013
Family Case
3 - October 17, 2013
Commercial Case with 2 Comediators

33. 1 - September 19, 2013
Workplace Discrimination Case
2 - September 26, 2013
Family Case
3 - October 17, 2013
Commercial Case with 2 Comediators
All Videos Available on Our Website
VirtualMediationLab.com
Search for “3 Videos”

34. Feedback from 3 Volunteer Mediators
Who Participated in Our Sims

35. How Was Your First Experience Online?
What Did You Learn? What Did Surprise
You?

36. How Was Your First Experience Online?
What Did You Learn? What Did Surprise
You?
Online Mediation Skills Development –
Would It Be Useful to You?

37. How Was Your First Experience Online?
What Did You Learn? What Did Surprise
You?
Online Mediation Skills Development –
Would It Be Useful to You?
Which Other Factors Do You Think Should
Be Taken Into Account?

38. Q&A SESSION

39. WHAT’S NEXT

40. WHAT’S NEXT
WHAT CAN BE DONE
Mediators Can Practice & Improve Their
Mediation Skills from Their Home or Office

41. WHAT’S NEXT
WHAT CAN BE DONE
Mediators Can Practice & Improve Their
Mediation Skills from Their Home or Office
With Their PC/Mac or Ipad

42. WHAT’S NEXT
WHAT CAN BE DONE
Mediators Can Practice & Improve Their
Mediation Skills from Their Home or Office
With Their PC/Mac or Ipad
They Can Access a Video Catalogue: e.g.
Small Claims, Family, Workplace, Landlord
Tenant, Commercial, TRO Cases

43. WHAT’S NEXT
WHAT CAN BE DONE
Videos of Simulations Can Also Be Shown
During a Classroom Training

44. WHAT’S NEXT
WHAT CAN BE DONE
Videos of Simulations Can Also Be Shown
During a Classroom Training
Online Sims After a Classroom Training
Will Keep Students Motivated and
Interested in Mediation

45. WHAT’S NEXT
WHAT CAN BE DONE
Videos of Simulations Can Also Be Shown
During a Classroom Training
Online Sims After a Classroom Training
Will Keep Students Motivated and
Interested in Mediation
And Can Become a New Source of Revenue
for Community Mediation Centers

46. WHO CAN PARTICIPATE
Individual Mediators
FREE to Try - $20 per Sim

47. WHO CAN PARTICIPATE
Individual Mediators
FREE to Try - $20 per Sim
Mediators from the
Same Mediation Center

48. WHO CAN PARTICIPATE
Individual Mediators
FREE to Try - $20 per Sim
Mediators from the
Same Mediation Center
Mediators from Different
Community Mediation
Centers Across the USA
and Canada

49. WHAT’S NEXT
ADDITIONAL RESOURCES
1-Hour Online Training: “Introduction to
Online Mediation with PC Mac and Mobile
Devices”

50. WHAT’S NEXT
ADDITIONAL RESOURCES
1-Hour Online Training: “Introduction to
Online Mediation with PC Mac and Mobile
Devices”
1-Hour Webinar on Online Mediation

51. Webinar for ACR Chicago Chapter

52. WHAT’S NEXT
ADDITIONAL RESOURCES
1-Hour Online Training: “Introduction to
Online Mediation with PC Mac and Mobile
Devices”
1-Hour Webinar on Online Mediation
“Train the Trainer” to Learn How to Run,
Video Record & Manage Your Own
Simulations

53. NEED MORE INFO?
Matthew Phillips – NAFCM.org
Giuseppe Leone – VirtualMediationLab.com
This Powerpoint Presentation Will Be
Posted on our VirtualMediationLab.com
Website -- Search for: NAFCM Powerpoint

54. How Online Mediation
Can Help Community Mediators
Practice & Improve Their Skills