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POULOMI CHOUDHURY
3/A Khalisha Kota Pally, Birati , Kolkata :- 700051
poulami.choudhury1920@gmail.com/poulomi.choudhuri1991@gmail.com
Mobile No: - 8017549508
OBJECTIVE:
Seeking a career in a dynamic and leading organization and to utilize my talent and become
an asset to any large national or multinational organization.
KEY SKILLS:
1. Administrative expertise, with outstanding proven leadership skills and capabilities.
2. Proven abilities to formulate and implement policies, determine priorities, develop,
assign and optimize resources, manage assets, schedule work, coordinate and
synergize efforts towards accomplishment of organizational goals.
PROFESSIONAL EXPERIENCE:
Total Work Experience:- 6 Years.
1. TATA TELESERVICES LTD as a Retention Executive from 12th
Oct 2015 to till date.
Roles
 Looking after the B2B Retail & Non-Retail part of SouthEast like Kolkata, Orissa ,
Bihar , Jharkhand , Andhra Pradesh , Rest Of Bengal.
 I have to retain and also upgrade clients as well as co ordinate with the clients if
they have some service issues.
 Maintaining the MIS part also.
2. Thinktel Solutions India Pvt Ltd as a HR-ADMIN Executive from January 2015 to
September 2015
Roles
 Maintaining the office collaterals , also co ordinate with the colleagues to maintain
the good environment at office.
 Maintaining the data of all the employees and also taken care of their salary , daily
MIS , DSR , Log Sheet , Attendance.
3. Thinktel Solutions India Pvt Ltd (Airtel Mobility Process) as Relationship Manager
(Telecalling Process) from 1 year. then changed the profile as BackOffice Executive from
26th
DEC 2012 to 31st
DEC 2014
Roles
 Looking after Service Marketing-Voluntary Retention Process and MNP Process of
Airtel B2B Customer for West Bengal, Orissa circle.
 Identify their requirements & problems.
 Analyzing their requirements & problems and providing the proper solution and
target to retain the connection.
 Looking after reactivation, and Deactivation.
 Daily Updating and sending reports to the concerned authority through an
application called ‘ICRM’.
 Building and maintaining healthy business relationship with customers, ensuring
maximum customer satisfaction by providing prompt assistance.
 Looking after Mobility Process it include Safe Custody & Activation
4. IKF Technology Pvt Ltd (Airtel Process) as a Telecalling Executive (PRE to POST
Process) from 13th
June 2011.
5. ONUS Management Pvt Ltd (Airtel Process) as a Telecalling Executive (ZU Process)
From 2010
SOFTWARE SKILL’S:
1. MS Word
2. MS Excel
3. MS Power Point
4. Oracle (2003/2007/2010/2013)
ACADEMIC QUALIFICATION :
Year Institution Name Course Details
2010 - 2012 Barasat State University B.A
2009 Birati Mahajati Balika
Vidyamandir (H.S)
HSC
2007 Birati Mahajati Balika
Vidyamandir (H.S)
SSC
EXTRA CURRICULAR ACHIEVEMENTS:-
1. Photography
2. Dancing
PERSONAL DATA:
Gender : Female
Date of Birth : 19 Feb 1991
Father’s Name : Late. Santanu Choudhury
Marital Status : Single
Domicile & Nationality : Kolkata / Indian
Languages Known : English, Hindi and Bengali
DECLARATION:
I hereby declare that all the above stated information is fair and true to the best of my knowledge.

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Poulami RESUME Updated .doc

  • 1. POULOMI CHOUDHURY 3/A Khalisha Kota Pally, Birati , Kolkata :- 700051 poulami.choudhury1920@gmail.com/poulomi.choudhuri1991@gmail.com Mobile No: - 8017549508 OBJECTIVE: Seeking a career in a dynamic and leading organization and to utilize my talent and become an asset to any large national or multinational organization. KEY SKILLS: 1. Administrative expertise, with outstanding proven leadership skills and capabilities. 2. Proven abilities to formulate and implement policies, determine priorities, develop, assign and optimize resources, manage assets, schedule work, coordinate and synergize efforts towards accomplishment of organizational goals. PROFESSIONAL EXPERIENCE: Total Work Experience:- 6 Years. 1. TATA TELESERVICES LTD as a Retention Executive from 12th Oct 2015 to till date. Roles  Looking after the B2B Retail & Non-Retail part of SouthEast like Kolkata, Orissa , Bihar , Jharkhand , Andhra Pradesh , Rest Of Bengal.  I have to retain and also upgrade clients as well as co ordinate with the clients if they have some service issues.  Maintaining the MIS part also. 2. Thinktel Solutions India Pvt Ltd as a HR-ADMIN Executive from January 2015 to September 2015 Roles  Maintaining the office collaterals , also co ordinate with the colleagues to maintain the good environment at office.  Maintaining the data of all the employees and also taken care of their salary , daily MIS , DSR , Log Sheet , Attendance. 3. Thinktel Solutions India Pvt Ltd (Airtel Mobility Process) as Relationship Manager (Telecalling Process) from 1 year. then changed the profile as BackOffice Executive from 26th DEC 2012 to 31st DEC 2014
  • 2. Roles  Looking after Service Marketing-Voluntary Retention Process and MNP Process of Airtel B2B Customer for West Bengal, Orissa circle.  Identify their requirements & problems.  Analyzing their requirements & problems and providing the proper solution and target to retain the connection.  Looking after reactivation, and Deactivation.  Daily Updating and sending reports to the concerned authority through an application called ‘ICRM’.  Building and maintaining healthy business relationship with customers, ensuring maximum customer satisfaction by providing prompt assistance.  Looking after Mobility Process it include Safe Custody & Activation 4. IKF Technology Pvt Ltd (Airtel Process) as a Telecalling Executive (PRE to POST Process) from 13th June 2011. 5. ONUS Management Pvt Ltd (Airtel Process) as a Telecalling Executive (ZU Process) From 2010 SOFTWARE SKILL’S: 1. MS Word 2. MS Excel 3. MS Power Point 4. Oracle (2003/2007/2010/2013) ACADEMIC QUALIFICATION : Year Institution Name Course Details 2010 - 2012 Barasat State University B.A 2009 Birati Mahajati Balika Vidyamandir (H.S) HSC 2007 Birati Mahajati Balika Vidyamandir (H.S) SSC
  • 3. EXTRA CURRICULAR ACHIEVEMENTS:- 1. Photography 2. Dancing PERSONAL DATA: Gender : Female Date of Birth : 19 Feb 1991 Father’s Name : Late. Santanu Choudhury Marital Status : Single Domicile & Nationality : Kolkata / Indian Languages Known : English, Hindi and Bengali DECLARATION: I hereby declare that all the above stated information is fair and true to the best of my knowledge.