The document discusses the Pakistan Post Office department and its services. It provides background on the history of the Pakistan Post since 1947 and describes some of the systems introduced, including the Office Automation System, Accounting Information System, Knowledge Management System, Transaction Processing System, and Tracking System. It discusses how these systems help manage operations and customer services more effectively.

2. TOPIC
PAKISTAN POST OFFICE
DEPARTMENT

3. GROUP MEMBERS
•AMBREEN ZAFAR (1005)
•BISMA EHSAN (1007)
•HIRA IJAZ (1009)
•IQRA NOOR (1010)
•MISHAL AMJAD (1015)

4. PATKISTAN POST OFFICE
PAKISTAN POST IS A STATE ENTERPRISE DEDICATED TO PROVIDING WIDE
RANGE OF POSTAL PRODUCTS AND PUBLIC SERVICES IN PAKISTAN.
 IT IS A OLDEST POSTAL SERVICE THROUGH 1947.
 IT IS THE LARGEST POSTAL SERVICE IN THE COUNTRY.
 ITS MOTTO IS "SERVING EVERYONE, EVERYDAY, EVERYWHERE" PAKISTAN
POSTAL SERVICE

5. BACKGROUND
PART OF THE JOINT DEPARTMENT OF POSTS AND TELEGRAPH OF
THE MINISTRY OF COMMUNICATIONS SINCE 1947
1962, GOVT. INDEPENDENTLY PLACED THE POSTAL SERVICE
UNDER THE MINISTRY OF COMMUNICATIONS.
BETWEEN 1 AUGUST 1992 AND 6 JULY 1996, THE POST OFFICE
WAS SEPARATED FROM THE MINISTRY AND MADE AN
INDEPENDENT CORPORATION
IN NOVEMBER 2008, THE DEPARTMENT WAS PLACED UNDER THE
POSTAL DIVISION OF THE NEWLY CREATED MINISTRY OF POSTAL
SERVICES. SENATOR ISRAR ULLAH ZEHRI WAS APPOINTED ITS
FIRST MINISTER

6. CONT…
(1990-1991)THERE WERE 13,413 POST OFFICES IN PAKISTAN IN
WHICH 1,867 WERE URBAN AND 11,546 WERE RURAL.
 (2005-2008) THERE WERE 12,339 POST OFFICES IN PAKISTAN IN
WHICH 1,845 WERE URBAN AND 10,494 WERE RURAL.
PAKISTAN POST IS NOT MERELY CONFINED TO A NUMBER OF
POSTAL SERVICES. ITS AREAS OF ACTIVITIES SPAN ON LARGER
SCALE

7. SERVICES OF PAKISTAN
POST
POSTAL SERVICES
{LETTER MAIL (ORDINARY AND REGISTERED),PARCEL POST,
CERTIFICATE OF POSTING, POST BOXES}
SPECIAL SERVICES
(AIR EXPRESS, FAX MAIL, FAX MONEY ORDER, INTERNATIONAL
SPEED POST, LOCAL EXPRESS DELIVERY, URGENT MAIL
SERVICES ETC.)

8. CONT...
 FEDERAL SERVICES
(DELIVERY OF CNIC, SALE OF HIGHWAYS & MOTORWAYS
SAFETY BOOKS)
 GOVT. & PRIVATE ENTERPRISES
{(COLLECTION OF UTILITY BILLS, SALE OF POSTAL LIFE
INSURANCE), & (CASH MANAGEMENT SERVICES)}

9. PROBLEMS IN EXITING
SYSTEM
• MANUAL THEN AUTOMATED SYSTEM.
• MISMANAGEMENT OF DATA.
• LESS SECURITY
• NO PROPER COORDINATION.
• NOT USER FRIENDLY.
• ACCURACY NOT GUARANTEED.
• UNAVAILABLE TO DISTANT USERS.

11. SOLUTION
• USER FRIENDLINESS IS PROVIDED WITH VARIOUS CONTROLS.
• THE SYSTEM MAKES THE OVERALL PROJECT MANAGEMENT MUCH
EASIER AND FLEXIBLE.
• THERE IS NO RISK OF DATA MISMANAGEMENT AT ANY LEVEL WHILE
THE PROJECT DEVELOPMENT IS UNDER PROCESS.

12. CONT.
• IT PROVIDES HIGH LEVEL OF SECURITY WITH DIFFERENT
LEVEL OF AUTHENTICATION.
• NEW SYSTEM WILL PROCESS ACCURATE RESULTS.
• NEW SYSTEM WILL ENHANCE THE PERFORMANCE.

13. SYSTEM’S INTORDUCED IN
POST OFFICE
OFFICE AUTOMATION SYSTEM
ACOUNTING INFOERMATION SYSTEM
 KNOWLEDGE MANAGEMENT SYSTEM
TRANSACTION PROCESSING SYSTEM
TRACKING SYSTEM

15. OFFICE AUTOMATION SYSTEM
OAS IS USED TO USE, MANIPULATE, OR DISSEMINATE INFORMATION. ITS
FUNCTIONS ARE:
ELECTRONIC COMMUNICATION
PUBLISHING
COLLABORATION
IMAGE PROCESSING
OFFICE MANAGEMENT

16. OAS IN POST OFFICE
DATA RELATED TO MILITARY PENSION PAYMENTS WOULD BE
STORED IN THE COMPUTER AS THE PAYMENT TO THE
MILITARY PENSIONERS IS ONE OF THE MEGA FUNCTIONS OF
PAKISTAN POST.

17. CONT.
DATA RELATED TO WESTERN UNION MONEY TRANSFER,
MONEY ORDER AND ELECTRONIC MONEY ORDER CAN ALSO
BE STORED IN THE COMPANY’S COMPUTER WHICH WOULD BE
SEEN ONLY BY THE AUTHORIZED STAFF MEMBERS.

19. ACCOUNTING INFORMATION SYSTEM
ACCOUNTING INFORMATION SYSTEM HELPS TO MANAGE
DATA RELATED TO PROFIT, ANNUAL BUDGET AND THE
EXPENDITURES WHICH A COMPANY UTILIZES OR GAINING ON
PROVIDING BASIS SERVICES.

20. AIS IN POST OFFICE
DATA OF POSTAL SERVICES WOULD BE STORED IN THE
COMPUTER.
THESE INCLUDES,
• ORDINARY MAIL
• EXPRESS MAIL
• PARCEL SERVICE
• MONEY ORDER SERVICE

21. CONT.
• INTERNATIONAL MONEY TRANSFER (WU)
• SAVINGS BANK
• TAXATION
• MOTOR VEHICLE TAX
• RENEWAL OF DRIVING LICENSE
• RENEWAL OF ARMS LICENSE
• ZAKAT COLLECTION
• INCOME/WITHHOLDING TAX
• PAK POST, UTILITY BILLS COLLECTION
• WAPDAAND WASAACCOUNTS.

23. KNOWLEDGE MANAGEMENT SYSTEM
FOR ADDITIONAL LEVEL OF STAFF SUPPORT, KNOWLEDGE
MANAGEMENT SYSTEM NOW EXISTS BETWEEN TOP AND
MIDDLE MANAGEMENT.

24. KMS IN POST OFFICE
PROFESSIONALS WOULD HELP TO WORK FOR
THE SUSTAINABILITY OF THE COMPANY AS
THE POST OFFICE NETWORK IS EXPANDED
OVERALL IN PAKISTAN AS WELL AS ALSO
PROVIDES INTERNATIONAL SERVICES.

26. TRANSACTION PROCESSING
SYSTEM
A TRANSACTION PROCESS SYSTEM (TPS) IS AN INFORMATION PROCESSING
SYSTEM FOR BUSINESS TRANSACTIONS INVOLVING THE COLLECTION,
MODIFICATION AND RETRIEVAL OF ALL TRANSACTION DATA
CHARACTERISTICS OF A TPS INCLUDE
• PERFORMANCE
• RELIABILITY
• CONSISTENCY

27. POST OFFICE TPS
• TRADITIONALLY THEY USE BATCH PROCESSING FOR TRANSACTION
RECORDING WHICH CREATES A DELAY WHILE THE REQUESTS ARE BEING
STORED, PROCESSED AND EVALUATED BUT IN TRANSACTION PROCESSING
THERE IS NO DELAY AND THE RESULTS OF EACH TRANSACTION ARE
IMMEDIATELY AVAILABLE.

28. POSTAL SERVICE ELECTRONIC
PAYMENT
POSTAL SERVICE’S ELECTRONIC PAYMENT SYSTEM IS THE CENTRALIZED TRUST
ACCOUNT SYSTEM. THE POSTAL SERVICE DEVELOPED AND PILOTED THE SYSTEM IN
RESPONSE TO CUSTOMER REQUESTS TO “PAY POSTAGE IN ONE PLACE” FOR PERMIT
MAILINGS
• WITH THIS SYSTEM, CUSTOMERS FUNDED A CENTRALIZED TRUST ACCOUNT
ELECTRONICALLY
• USED AS PERMIT MAILINGS IN MULTIPLE POST OFFICES
• CUSTOMERS GAIN ACCESS THROUGH TO THEIR ACCOUNTS THROUGH PERSONAL
COMPUTERS.

29. BENEFITS OF TPS
• CONVENIENCE
• CONTROL
• INFORMATION
• TRACK POSTAL SERVICES
• REPORT CUSTOMERS

31. WHAT IS TRACKING SYSTEM ???...
THE TRACKING SYSTEM IS UPDATED PERIODICALLY TO PROVIDE YOU WITH THE MOST
CURRENT INFORMATION AVAILABLE ABOUT THE LOCATION AND STATUS OF YOUR ITEM
IT ENABLES YOU TO KNOW WHEN IT IS
• BOOKED
• DISPATCHED
• DELIVERY INTIMATION DURING THE JOURNEY
• DELIVERY
USING TRACKING CODE

32. USING TRACKING SYSTEM
• TRACKING SYSTEM ENABLES YOU TO KNOW THE POSITION OF YOUR PRODUCT
IN PROCESS. I.E. WHEN A CUSTOMER POST’S IT PRODUCT IT ENABLE IT TO
LOCATE THE CURRENT PLACE OF THE PRODUCT USING TRACKING CODES
• ONLINE TRACKING ALSO ALLOWS A CUSTOMER TO KNOW THE TIME LEFT IN
THE DELIVERY OF THE POST USING TRACKING NUMBER ASSIGNED AT THE
TIME OF DELIVERY

33. SERVICES OF TRACKING SYSTEM AT A
GLANCESPEED POST
REGISTERED LETTER
INSURED LETTER
VALUE PAYABLE LETTER
INSURED VALUE PAYABLE LETTER
BUSINESS PARCEL
EXPRESS PARCEL
ELECTRONIC VALUE PAYABLE PARCEL (EVPP)

35. WHAT IS EXECUTIVE SUPPORT
SYSTEM?
A WEB ENABLED EXECUTIVE SUPPORT SYSTEM HAS BEEN
DEVELOPED.
THIS MAKES DATA MORE SUMMARIZED AND TRANSPARENT AND
AVAILABLE SO THAT IT WOULD BE EASY FOR EXECUTIVES AND
POST OFFICERS TO ACCESS IT.
THROUGH THIS ESS DATA HAS BECOME MORE ACCESSIBLE FOR
EXECUTIVES TO ANALYZE IT MORE CAREFULLY.

36. THE SUMMARIZE DATA MAY
TELL US THE FOLLOWING
DETAILS ABOUT POST OFFICE:
THE SUMMARIZED REPORT OF ALL THE SENT AND RECEIVED
LETTERS.
THE ANNUAL ANALYSIS OF THE PARCELS AND MONEY ORDER
EXECUTIVES WILL BE ABLE TO DO A DETAILED INTERPRETATION
OF THE SYSTEM
THE ANNUAL FINANCIAL REPORT OF THE POSTAL SYSTEM WILL
BE MADE MORE EFFICIENT.

37. PROBLEM IN EXISTING
SYSTEM
THE CURRENT ESS SYSTEM IS MANUAL
VERY SLOW PROCESS
LOW CREDIBILITY
LACK OF COMMUNICATION BETWEEN HIGH POST OFFICERS AND
LOWER STAFF.
LOW ACCURACY
LESS AVAILABILITY OF PROPER FIGURES.

38. FOLLOWING STEPS SHOULD BE TAKEN
TO IMPROVE ESS IN POSTAL SYSTEM:
DATA SHOULD BE MADE MORE CREDIBLE
ANALYSIS SHOULD BE DONE BY EFFICIENT OFFICERS
THERE SHOULD BE PROPER RECORD SYSTEM OF ALL THE POSTAL
LETTERS, GRAMS AND MONEY ORDERS
ACCESSIBILITY TO DATA SHOULD BE MADE MORE EASY AND
ONLINE
ALL THE EXECUTIVES SHOULD BE ABLE TO ANALYZE THE
SUMMARIZED REPORT OF THE YEARLY DATA.