2. Quick Facts
About Us Approach Partnerships
• 23rd Year • Vendor • Microsoft Gold
• Grand Rapids & Independent • VMware
Royal Oak • Non-reseller Enterprise
• 30 Staff • Professional • Citrix Silver
Services Only • Cisco Premier
• Novell Gold
3. Microsoft Gold Partner
Competencies Successes Pinpoint
Four Gold Customer Microsoft’s official
Excellence Award partner directory
Eight Silver
Virtual Technical
Specialist (VTSP) 5-star rating
Managed Partner
Numerous Partner
Awards
12. Capabilities
• Know your product
– IT Pro Reviewers Guide
– Videos
– USE IT
• Office 365 Service Descriptions
– SharePoint Online
– Support Service
– Security and Service Continuity
• Solution Design
13. Document
• Make Notes – write it down!
• Take an inventory
– Solutions
– Document configuration
– Track customizations
• SPDocKit
• Microsoft Farm Configuration
Documentation Script
14. How do you measure up?
• Storage Growth
• User Growth
• Site Collection & Web
Apps
• Server Performance
– CPU
– RAM
– Disk I/O
15. Business Continuity
RPO RTO
Recovery Point Recovery Time
Objective Objective
22. Thank You
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
(248) 546-1800 (616) 776-1600
www.cdh.com