Innerworks Pvt. Ltd. is an interior design firm that presented on planning for hospitality and healthcare projects. They discussed that planning is the first and most important step, involving discovering needs, setting expectations and budgets, anticipating technical issues, finalizing detailed layouts, and creating timelines. Experience helps improve planning. While success is not guaranteed, planning lays the path and lessons can be learned from failures. Their conclusion was that passion, experience in analyzing goals, and thorough planning are keys to achieving objectives and missions.