Global Customer
Summit 2011
A world of opportunity. Start here.
June 6 – 8, 2011
Danbury and Shelton, CT




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Table of contents
                    The Pitney Bowes Company Story
                    4 Our story
                    6 Customer Communications Management
                    8 The viable technology provider

                    Innovation
                    10 Pitney Bowes: 1920-2010

                    DMT Solutions
                    20 Output Management solutions
                    24 Production Print solutions
                    30 Mail Finishing solutions
                    38 Sorting solutions
                    44 ADF solutions
                    48 Service solutions


                    Brilliant Communication Awards
                    52 Awards

                    DMT Solution Showcase
                    56 DMT showcase areas
                    57 DMT partners

                                                           3
The Pitney Bowes Company Story


                                 Our story
                                 We help businesses understand their customers and prospects better, so they can communicate more
                                 effectively using the most effective mix of channels—web, email, mail, text and call centers—to form
                                 personal connections that build long-term relationships and ensure business success.

                                 The value we deliver
                                 People today receive an overwhelming number of messages through a growing number of channels.
                                 Pitney Bowes is helping businesses make sure their communications get the attention of their customers
                                 and prospects. We also enable businesses to engage their customers on the customers’ own terms, which
                                 is critical when consumers are confronted with so many choices.
                                 • To help our customers grow, we help them gain deeper insights into their customers and use these
                                   insights to create more personal communications that really speak to their customers and create great
                                   customer experiences.
                                 • To help our customers improve efficiency in the creation and management of their communications, we
                                   provide products to automate their mail-and-print operations and streamline the flow of documents and
                                   data critical to running their business and to serving their customers. We also offer a broad range of
                                   managed services, so they can free organizational resources for their core business.
                                 • To help overwhelmed consumers take charge of their lives, we’ve introduced the Volly™ secure digital
                                   delivery service that allows them to pay bills, browse their favorite catalogs and keep track of coupons,
                                   all from one secure location.




               4
The Pitney Bowes Company Story
Our capabilities
We deliver this value through a range of software, hardware and services, coupled with deep knowledge
of customer communications and a long tradition of innovation.

Innovation
You probably know us as the leader in mail. Our mission has always been broader: To improve business
communications and facilitate global commerce.

We are a company built on innovation. We introduced the postage meter in 1920 and have been responsible
for virtually every technological breakthrough in the mailing industry since, including remote postage
downloading, Internet postage and networked digital mailing systems.

We have used this expertise as a foundation to expand into new areas like data quality, location intelligence
and predictive analytics. Today we are a multi-billion dollar technology company with two million customers
around the world.

Our values
We hold ourselves to the highest standards of corporate citizenship, demonstrated in our business
practices, progressive HR policies and our support for the communities where we do business.

These core values are the foundation for the value we deliver to our customers, employees, shareholders and the
community at large. They enable our financial success, and they underlie the trust these stakeholders place
in us every day.

Why Pitney Bowes?
We help our customers build stronger customer relationships, create more effective communications
and streamline their operations, so they can grow and be more efficient.


                                                                                                                       5
The Pitney Bowes Company Story


                                 Customer Communications Management
                                 Pitney Bowes is the leader in customer communications management. We define CCM as solutions for creating
                                 more powerful communications that fully engage their customers and prospects—the key to building long-term
                                 customer relationships and driving profitable growth.

                                 CCM consists of three broad solution sets which we can implement as point solutions or as part of an integrated,
                                 end-to-end CCM solution. Our experts can also advise you on a total customer communications strategy and help
                                 you implement.

                                 Understanding customers
                                 Improve the quality of your data and understand your customers better so you can fully engage them
                                 Business success begins with finding the right customers and understanding enough about them to capture their
                                 attention and get them to act—whether it’s to make a purchase, sign up for benefits or just visit your website.
                                 With our business intelligence, predictive analytics and data quality solutions, companies can do more with the
                                 information they already have:
                                 • Connect transactional data points to get a more complete picture of a customer.
                                 • Model consumer behavior to improve sales and marketing results.
                                 • Find prospects who match the profile of their most profitable customers.

                                 Improving essential communications
                                 Create more powerful customer communications while reducing your production costs
                                 Your physical and digital communications are what connect you and your customers—and represent a significant
                                 investment. Our superior technology helps you achieve the operational reliability, efficiency and security you need
                                 to create multichannel communications of the highest quality, at the lowest cost possible. Your organization can
                                 also free up resources by having our experts manage all its customer communication needs.

               6
The Pitney Bowes Company Story
Our solutions help your communications
get results, with messages tailored for each
customer and delivered through the most effective
combination of channels–the mail, email or a
mobile device, or the Web.

Improving the customer experience
Turn your customer communications into two-way
conversations
We help businesses listen. Because the best
communications are two-way conversations.
Our software can keep everyone in an organization
up to date on every interaction a customer ever
had with the organization, whatever the
channel. So a call-center representative, for
example, will know if the customer she’s talking
with just received a credit card offer in the mail.
Our real-time decision tools go far beyond the
“Customers-who-bought-this-also-bought-that”
variety to actually assess what a particular
individual might be interested in right now.
As a result, our solutions don’t just drive product
sales, but also long-term customer loyalty
and profitability.




                                                           7
The Pitney Bowes Company Story



                                 Pitney Bowes, the viable technology provider
                                 The viability of technology providers is a critical consideration in selecting firms to provide solutions and
                                 services. At Pitney Bowes, we manage our business to deliver smart and secure solutions backed by our
                                 financial strength in order to grow with our customers for the long term.
                                 • Pitney Bowes is one of the largest companies in the customer communications management industry.
                                   In 2010, annual revenue was USD$5.4 billion.
                                 • Free cash flow for 2010 was USD$961 million, and the company estimates it will generate between
                                   USD$750 and USD$850 million in free cash flow in 2011.
                                 • For more than 20 years, Pitney Bowes Financial Services International (PBFSI), a wholly owned
                                   subsidiary, has been providing high-quality financial services for Pitney Bowes offerings to
                                   Pitney Bowes customers throughout the international marketplace.
                                 • The company has increased its dividend each year for the past 29 years, including 2011.
                                 • Pitney Bowes continues to invest in R&D. In 2010, our R&D investment was USD$156 million.
                                   Advanced technology is a key to the firm’s success, and it continues to be on the forefront of innovation
                                   as a result of this financial commitment.
                                 • The company ranks as number 375 in the 2010 Fortune 500—the annual ranking of America’s largest
                                   firms. Pitney Bowes first joined the Fortune 500 in 1962.
                                 • As of December 31, 2010, 70 percent of Pitney Bowes revenues were generated in the United States,
                                   and 30 percent in the rest of the world.




               8
The Pitney Bowes Company Story
• Pitney Bowes has been listed on the New York
  Stock Exchange since 1950, and has been a
  component of the S&P 500 Stock Index continually
  since 1957.
• Pitney Bowes has a large and diverse customer
  base with two million customers worldwide.
• 2010 was the 90th Anniversary of incorporation
  of Pitney Bowes.




                                                          9
1920
Innovation

                                         Delivering more than 90 years of innovation, Pitney Bowes provides software,
                                         hardware and services that integrate physical and digital communications
                                         channels. Long known for making customers more productive,
                                         Pitney Bowes is increasingly helping companies grow their business
                                         through advanced customer communications management.


                                                     The company’s founding was based on
                                                     the invention of the postage meter at the
                                                     beginning of the 20th century, and our
                                                     steady stream of innovation in physical
                                                     and digital technologies continues in the
                                                     21st century.

                                                     Pitney Bowes was founded by Arthur Pitney
                                                     and Walter Bowes in Stamford, Connecticut
                                                     around the innovative postage meter,
                                                     which had to be approved by the U.S.
                                                     Congress because it printed currency.
             Arthur H. Pitney   Walter H. Bowes




                                                  First official postage
                                                  meter setting in
                                                  the United States.


   10
1930




                                                                                               Innovation
                                             During the 30’s, metered mail grew from $32
                                           million in postal revenue to nearly $190 million.

                                       The company expanded its product line offerings to
                                            include the omni-denomination meter to print
                                                          postage from ½ cent to $99.00.

                             A Mark of Product Excellence
                             A Pledge of Postal service




                             Pitney Bowes’s business was mail, and
                             like the mail it reached nationwide.
                             Sales and service forces covered the
                             country and gathered once a year for
                             leadership conferences. In 1938, top
                             performers gathered in the Berkshires
                             in western Massachusetts.




 Today, Pitney Bowes has                                             The Model A mailing
 2 million customers and                                        machine which housed the
  processes $20 billion in                                        Model M postage meter.
    postage funds a year.




                                                                                               11
1940
Innovation


                                                                Walter H. Wheeler, Jr. did not give his name to the company,
                                                                    but he gave it much of his enduring character. He was a
                                                                     talented individual and, as a business leader, was well
                                                                    matched to the challenges and opportunities of his era.




                                  Women were nearly 40% of the
                                                                                                                               Walter H. Wheeler, Jr.
                                  workforce at the Stamford plant
                                  where 28 different war products
                                  were manufactured.
                                                                                                     The “DM” desk model was the
                                                                                                     first mass-market postage meter.




                                                                                                                               The “R” line meters and
                                                                                                                               mailing machines were
                                                                                                                               introduced for large,
                                                                                                                               medium and small mailers.




               “Scrap for Victory” drive
             produced 50 tons of metal
                    for war materials.

   12
1950




                                                                                                              Innovation
                        Pitney Bowes became publicly traded on the
                        New York Stock Exchange. With nearly 3,000
                    employees, the company’s revenue was over $20
                     million in 1950, a 17% increase in just one year.




             The first automatic mail-sorting
             machine was developed for the
             U.S. Postal Service.


                     Pitney Bowes unveils the
                    “5000” series—a smaller,
                 faster, omni-denominational
                  meter and mailing machine.




  Today, Pitney Bowes sorters leverage best-in-class technology with seamless data and workflow integration
  to deliver greater postage and operational savings. Sorting more types of mail—from postcards and letters
  to flats, small parcels, even poly wrap® and irregular shaped pieces—for multiple savings opportunities.

                                                                                                              13
1960
Innovation

                                                                  Pitney Bowes
                         Growth in business mail leads         joins FORTUNE
                         to the implementation of the           Magazine’s list
                         zip code system in 1963.             of FORTUNE 500
                                                                   Companies.
                         The TOUCHMATIC was the first
                         mailing machine of its kind in
                         the history of metered mail.




                    The Mailomat “self-                           The 1961
                    service post office.”                         mail inserter.




                               Electrostatic desk-
                               top copiers join the
                               product line.
                                                          Today, the Intelligent Mail® barcode allows
                                                          companies to improve tracking and have free
                                                          address correction services; mailers who use
                                                          the full-service barcode option can also earn
                                                          greater USPS® discounts on qualified mail.

   14
1970




                                                                                                                                           Innovation
                                                                     Pitney Bowes continued its
                                                                        geographic expansion in
                                                                         the Asia Pacific region.



                                                              Acquisition
                                                              of Dictaphone
                                                              Corporation.




                            In 1976, the Pitney Bowes Credit Corp.
                            was formed, providing customers with          Adoption of a new logo, symbolizing
Robert Pitney’s invention      financing and payment solutions.           the intersection of paper-based and
 was the precursor to                                                         electronic communications.
  Postage by Phone.®




                              Today, the remote                                                        In 1968, Pitney Bowes acquired
                              downloading system is                                                    the Monarch Marking System
                              one of the world’s largest                                               Company, which would produce
                              cryptography applications,                                               the first barcode equipment for
                              securely handling over                                                   retail trade use.
                              $20 billion worldwide.
                                                                                                       Technological renewal meant
                                                                                                       applying electronics to functions
                                                                                                       that for 50 years had been
                                                                                                       performed mechanically.


                                                                                                                                           15
1980
Innovation


                                         Pitney Bowes continued to expand in
                                       Asia Pacific with an office in Japan and
                                         the company’s Chairman traveled to
                                             China to sign a trade agreement.




                In 1987, the 3100
                series inserter                                        The company expanded its service
                could collate,                                         offerings with the creation of
                insert enclosures,                                     Pitney Bowes Management Services.
                seal, count, and
                stack envelopes
                in one uninter-
                ruped operation.
                                                                                         A full line of
                                                                                  facsimile products
                                                                                  offered nationwide
                                                                                            coverage.




                                     In 1980, Pitney Bowes was 60-years-old and highly successful. It began a process of
                                     renewal that would match historic strengths to future challenges. A symbol of this
                                     determination was a new corporate headquarters designed by I.M. Pei & Partners.

   16
1990




                                                                                                                     Innovation
                                                     Purchase PowerTM is introduced, providing
                                                     financing for equipment, services and
                                                     postage to customers worldwide.




                                                                           Decision to divest Dictaphone and
                                                                         Monarch and focus on core businesses.

   Today, Pitney Bowes
   finances over $2 billion                                            The launch of the Personal Post OfficeTM
   in equipment and                                                    increases demand for Pitney Bowes products
   postage globally.                                                   among the small and home-office markets.
                                                                       In the same year, the company introduces
                                                                       Purchase Power®, which revolutionizes how
                                                                       businesses pay for postage.




                          Grand opening of the
                          Technology Center in
                          Shelton, CT


                                                 A new age of integrated mail processing begins with the launch of
                                                 the Paragon® system, which automatically calculated and affixed
                                                            postage based on weight and size of mail.

                                                                                                                     17
2000
Innovation

                                 During a decade of tremendous expansion, the company invested in
                                 over 90 acquisitions and expanded its portfolio of offerings in areas
                                 such as mail services, location intelligence, software and printing.



                                                                               Pitney Bowes launches the
                                                                               IntelliJet™ Printing System,
                                                                                    a new production color
                                                                                 printing system for high-
                                                                            volume transactional mailers.

               APSTM Series Advanced Productivity System
               integrates with DFWorksTM suite for online
               management of all document processes.
                                                                               Pitney Bowes is recognized as one of
                                                                             the world’s largest software companies
                                                                                   according to Software Magazine.
                                    IntelliLinkTM software for the
                                    DM SeriesTM Digital Mailing
                                    Systems is introduced.
                                                                                        DM 200® Digital
                                                                                        Mailing System




                                      Pitney Bowes becomes                                                    MapInfo, a provider of location
                                      the largest provider of mail                                            intelligence solutions, is
                                      presort services in the U.S.,                                           acquired by Pitney Bowes
                                      aggregating outbound mail
                                      from many organizations                                                 In 2004, Group 1® Software is
                                      and enabling more mailers                                               acquired, expanding our presence
                                      to enjoy the benefits of                                                in customer communication
                                      postage discounts.                                                      management software.

   18
2010




                                                                                                                                                    Innovation
                                          To celebrate its 90th anniversary
                                               on April 23, 2010, Chairman
                                          Murray Martin and the corporate
                                           officers rang the closing bell of
                                            the New York Stock Exchange.




                              Pitney Bowes launches Volly™ secure
                              digital delivery service, a new cloud-based
                              digital mail communications platform.




                                                                                                          Pitney Bowes introduces the Connect+™
                                                                                                          Customer Communications Series
                                                                                                          to help organizations deliver more
                                                                                                          powerful messages.



                                                                               Pitney Bowes acquires Portrait Software plc, Oxfordshire, UK;
                                                                               provides customer communications management software
                                                                               to enhance existing customer analytics and relationship
                                                                               management systems.
Pitney Bowes is recognized by the                                              Pitney Bowes is now a global enterprise deriving 30% of its
Ethisphere Institute as one of the                                             revenue from outside the United States.
World’s Most Ethical Companies in
 2010 for the fourth year in a row.          Pitney Bowes Healthcare           Pitney Bowes’s software division based in India earned recognition
                                            Customer Communications            as one of India’s Top 50 Best Companies to Work For in 2010
                                             Management is launched.           by the Great Place to Work® Institute.

                                                                                                                                                    19
20
     DMT Solutions: Output Management
Innovative output
management solutions
With Pitney Bowes Production Intelligence® Output Management solutions you
can have your customer communications stream any way you like it. Whether you
are taking your first steps toward a White Paper Factory™, adding integrity to your
document production process, responding to customer-driven channel demands,
or improving the efficiency of a mixed shop of output and mail finishing devices,
Pitney Bowes Production Intelligence packs the power you need to meet these
requirements with ease.

Pitney Bowes Production Intelligence Output Management solutions can help
you unlock the value of your legacy and modern applications in ways you never
thought possible.

Take a fresh look.




                                                                                      21
DMT Solutions: Output Management

                                   Add value to documents, accelerate productivity
                                   and improve integrity
                                   Real time “any-to-any” print stream transformation
                                   Output device management doesn’t make the headlines, but it is where we got our start in Production Intelligence®
                                   and it can be critical to a well functioning document production operation. Our open, industrial strength Output
                                   Management solution set incorporates flexible print stream transformation, centralized resource management
                                   and output device independence. It frees users from proprietary print streams and vendors, helping you to tailor a
                                   solution to meet your business output needs—including both printed statements and electronic delivery.

                                   Break your reliance on preprint
                                   Saying goodbye to pre-printed forms and starting each job with blank paper and/or white envelopes might be easier
                                   than you think. The reasons are simple enough: inkjet technology now delivers the speed, print quality and per
                                   piece affordability that mailers demand. By combining high-performance printing
                                   with data-driven, high-integrity Production Intelligence® Output Enhancement
                                   software, our solutions can help you move gradually—or quickly—to a White Paper
                                   Factory™ environment at any point in your value chain. Let us help you get started.

                                   Add integrity, right from the start
                                   The first step to being able to account for everything in your mail production
                                   environment is—quite simply—knowing in advance what you are counting. Our
                                   Production Intelligence® Output Enhancement software helps you create
                                   integrity where none existed, by assigning an identity to every piece of each
                                   document in your mailstream, creating a corresponding 2D barcode
                                   that will be included with each piece you print, then giving that
                                   information to your mail finishing equipment so it can confirm
                                   its work as it goes. Everyone likes being “in the know”, even your inserters.
           22
DMT Solutions: Output Management
Products                                                        NEW! Sell transactional document
• P/I™ Output Manager                                           white space to third party advertisers
• P/I™ Enterprise Manager                                       Enhance your buckslip or insert revenue program
• P/I™ Output Enhancement                                       by selling existing white space on your transactional
• P/I™ Wizard                                                   documents to third party advertisers. Simply make
                                                                your statements available on our new Web portal,
• P/I™ OfficeMail
                                                                review and approve requests by advertisers, then
Selected capabilities                                           watch the extra revenue roll in.
• Print any application on any printer
                                                                The Web portal finds and identifies available white
• Intelligently split jobs to balance workloads over multiple
                                                                space on your documents and creates
  printers, even over multiple locations                        targeting information based on psycho
• Centralize printer control, resource management and           demographic profiling information.
  job-level accounting
• Meet demands for multi channel communications
• Add 2D barcodes needed for high integrity mail finishing
• Integrate with ADF control systems
• Integrate with address presort and cleansing applications
  prior to printing
• Merge smaller jobs into a single large job
• Replace POSTNET with Intelligent Mail® barcodes to meet
  USPS requirements
• Reformat documents to streamline downstream processing
• Eliminate preprinted forms with offset shell replacement
• Enhance documents by adding color and/or graphics
                                                                Third party advertisers brought to the table by Media Horizons, our
                                                                industry leading media broker partner. Web portal currently available
                                                                within the United States only.
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24
     DMT Solutions: Production Print
DMT solutions
Make a brilliant statement
for your bottom line
To produce accurate, meaningful, timely customer communications effectively and
efficiently requires a smart approach to the entire process. That’s where partnering
with Pitney Bowes can provide a unique advantage. We unify your production
environment to optimize the effectiveness of your transactional mail operations
with essential hardware, software and services that make print and mail an
end-to-end process.

Pitney Bowes IntelliJet™ Printing System family offers a brilliant combination of
industry leading print speed, color inkjet quality and web format size, to help you
to produce higher quality, full-color transactional documents faster and at a lower
cost. When you link this proven performance, high productivity and throughput
to Pitney Bowes Production Intelligence® Output Management software and mail
finishing systems, you will optimize efficiencies across the entire process. We can
improve operational performance, help you build stronger customer relationships
and drive better business results.

Take a closer look.




                                                                                       25
DMT Solutions: Production Print

                                  IntelliJet 20™ Printing System
                                  It’s time to make your move
                                  The Pitney Bowes® IntelliJet 20™ Printing System brings                 Color, without compromise
                                  business-building flexibility to your production floor. Designed        Backed by a strategic alliance between
                                                                                                          Pitney Bowes and HP, the IntelliJet™
                                  to meet the needs of transactional print and mail operations,
                                                                                                          Printing System family leverages
                                  the system is sized to replace—and outperform—existing                  proven HP inkjet technology and
                                  toner-based monochrome devices so you can grow volumes                  HP Bonding Agent to produce
                                  without growing footprint. The IntelliJet 20 also provides a            high-value, high-volume customer
                                  simple and accelerated path to color within the same system.            communications.
                                  With IntelliJet, every job is fully optimized for high-speed
                                  inserting and mailing—and your business is positioned to
                                  drive better bottom line results.
                                  Capabilities
                                  Easily migrate applications using   Market-leading 1200 nozzles
                                  a 20.5-inch (520.7 mm) web width    per inch resolution and superior
                                  Reliably print at speeds up to      optical density
                                  400 feet (122 m) per minute for     Process 100% variable content
                                  monochrome; 200 feet (61 m)         with a powerful, scalable
                                  per minute for full color           IntelliJet™ Print Process Manager
                                  Maximize throughput with            IntelliJet™ Print Process
                                  2-up processing of up to 872        Manager processes a range of
                                  color impressions per minute;       PDLs including Metacode, LCDS,
                                  up to 1744 monochrome only          APF, PS, PDF and PCL
                                  impressions per minute              Produce MICR print in-line with a
                                  Produce up to 25 million letter-    fully integrated imaging solution
                                  sized color and up to 50 million    Unrivaled service and support
                                  monochrome only impressions         when you need it, 24 x 7
                                  per month
           26
DMT Solutions: Production Print
IntelliJet 30™ Printing System
Capitalize on colorful new opportunities
The innovative Pitney Bowes® IntelliJet 30™ Printing System               Achieve peak operational performance
is specifically designed to drive improved results over your              Pitney Bowes Production Intelligence®
                                                                          software is built right into every IntelliJet
existing print and mail processes. A streamlined platform
                                                                          solution giving you a streamlined platform
for unprecedented print and mail integration, the system will             for unprecedented print and mail integration.
help you achieve new levels of productivity, optimization and             You’ll gain high level synergies, improving
quality at a lower total cost of ownership. Not only can it make          workflow, reducing costs, creating
a positive impact on your customer communications, it can                 efficiencies and enhancing the quality
make an utterly brilliant statement for your bottom line.                 of your customer communications.


Capabilities
Innovative 30-inch (762 mm)           Meet demands for stricter qual-
web format                            ity will full-color, 1200 nozzles
Boost productivity printing at        per inch resolution
speeds up to 600 feet (183 m) per     IntelliJet™ Print Process
minute for full color variable jobs   Manager processes a range
Maximize throughput processing        of PDLs including Metacode,
3-up letter applications at up to     LCDS, APF, PS, PDF and PCL
3,928 color impressions per min-      Accept a wider range of paper
ute; 2-up letter applications up to   from 40-350 gsm, including
2,618 impressions per minute          plain, uncoated stocks—
Produce up to 100 million             no pre-treating required
letter-size equivalent full-color     Unrivaled service and support
impressions per month                 when you need it, 24 x 7
Produce in-line, fully integrated     Enable 3-up printing that is
MICR checks                           optimized for mail finishing with
                                      a seamless merge capability
                                                                                                                          27
DMT Solutions: Production Print

                                  IntelliJet 42™ Printing System
                                  Ultimate lean print manufacturing
                                  A brilliant combination of quality, format size and productivity.        Unmatched productivity
                                  The revolutionary Pitney Bowes® IntelliJet 42™ Printing System           The optimum solution for continuous,
                                                                                                           streamlined print and mail manu-
                                  is uniquely designed to help high volume print manufacturing
                                                                                                           facturing, the IntelliJet 42 Printing
                                  environments achieve new levels of operational productivity.             System is part of a tightly integrated
                                  The system’s 42-inch web width and unprecedented throughput              solution consisting of Pitney Bowes®
                                  combine to deliver the ultimate in document manufacturing                software, hardware and customer
                                  productivity, opening the door for smart consolidation of                support services.
                                  resources. The IntelliJet 42 Printing System delivers on the
                                  promise of lean print manufacturing.

                                  Capabilities
                                  Unprecedented transactional             Meet demands for stricter
                                  application flexibility with scalable   quality will full-color, 1200
                                  up to 42-inch (1067 mm) web format      nozzles per inch resolution
                                  Achieve ultimate productivity           Scalable Printing Technology
                                  printing at speeds up to 600 feet       enables the highest quality
                                  (183 m) per minute for full color       thermal inkjet printing at the
                                  variable jobs                           lowest total cost of ownership
                                  Maximize throughput processing          IntelliJet™ Print Process
                                  4-up letter applications at up to       Manager processes a range of
                                  5,236 color impressions per min-        PDLs including Metacode, LCDS,
                                  ute; process two 2-up jobs at once      APF, PS, PDF and PCL
                                  Produce up to 140 million               Automate roll changeover with
                                  letter-size equivalent full-color       optional zero-speed splicer
                                  impressions per month

           28
DMT Solutions: Production Print
                                  29
30
     DMT Solutions: Mail Finishing
A smart start to mail finishing
Pitney Bowes portfolio of high performance mail finishing solutions offers a unique
combination of productivity, flexibility and integrity. Whether you need to process a
complex billing application or just a simple marketing campaign, we have the right
solution that not only helps ensure the job gets done faster and with the highest level
of accuracy, but also at the lowest cost.

Built-in intelligence can help you link these solutions to our Production Intelligence®
Output Management software, IntelliJet™ Printing systems, Postal Solutions and ADF
software to optimize efficiencies across the entire process. Pitney Bowes can improve
operational performance, help you build stronger customer relationships and drive
better business results.

Take a closer look.




                                                                                          31
DMT Solutions: Mail Finishing

                                NEW mailstream Wrapper
                                The next generation mail finishing system
                                The NEW Pitney Bowes mailstream Wrapper combines                          Industry leaders deliver
                                innovation, intelligence and speed to redefine productivity               breakthrough innovation
                                                                                                          Developed in partnership with Sitma
                                and operational efficiency. Designed to process high volume
                                                                                                          Machinery, the mailstream Wrapper
                                Transactional and Direct Marketing communications, this                   integrates Sitma’s innovative wrap
                                unique solution builds on the best-in-class capabilities of the           technology into the existing workcell
                                high speed, high integrity MPS26 mail insertion system. With              of the Pitney Bowes MPS26 high speed
                                the mailstream Wrapper, your business will be positioned to               mail finishing system to produce high
                                achieve unprecedented levels of productivity and operational              quality customer communications.
                                cost savings.

                                Capabilities
                                Mailpiece created with appear-       End to End Integrated High
                                ance and features of traditional     Integrity Mailpiece Tracking
                                envelope to include contoured flap   Optimizes return on investment
                                and window                           with ability to upgrade existing
                                Process variable thickness           Pitney Bowes MPS/APS systems
                                applications at speeds up to 26K     Reduce material costs up to 40%
                                mailpieces per hour                  over traditional boxed envelopes
                                Increase productivity 20-25%         Tight-web design enables in-line
                                by eliminating envelope insertion    envelope printing
                                process
                                                                     Increase operational efficiency
                                Compatible with industry             and system uptime with high
                                proven MPS family of input,          capacity envelope rolls containing
                                enclosure feeder, output and         up to 60K envelopes
                                software options

          32
DMT Solutions: Mail Finishing
mailstream Productivity Series
Non-stop performance and reliability
Pitney Bowes mailstream Productivity Series (MPS) is a                                           Built-in Production
scalable, intelligent high-speed mail finishing systems. Building                                Intelligence® software
                                                                                                 Built-in data-rich reporting capabilities
on its solid, high integrity base you can build a system to meet
                                                                                                 automatically collect the data you need
your exact requirements, utilizing cutsheet and continuous                                       to make informed business decisions.
inputs, merging inputs, friction and rotary feeders, new wrapping                                The MPS lets you access multiple report
technology, color envelope printing, and more. Process your                                      types and job statistics to evaluate
simple or complex applications on the system used by the                                         your operations and identify potential
highest volume, highest integrity mailers worldwide.                     areas for change. Reports operate on a scalable platform with
                                                                         machine-based or networked views and are fully enabled for
                                                                         DFWorks® ADF integration to manage enterprise-wide workflow.

Capabilities
High Productivity Inputs eliminate   High performance letter mail
speed degradation associated         processing at speeds up to 26K/hr
with high page count applications    High Speed Digital Meter
Supports OMR,BCR, 2D, OCR            and Permit Printing
scanning; includes Line Scan         Increase operational
capability                           efficiencies and mailpiece
NEW Auto Fold capability ensures     effectiveness with the Print+
quick, consistent job setup and      Messenger color and NEW
reduces risk of non-compliant mail   monochrome inkjet system
High speed document merge            End to End High Integrity
capability                           Mailpiece Tracking
Processes wide range of              NEW Integrated, high
enclosure types with both Friction   integrity, labor saving
and Rotary enclosure feeders         Auto Traying solution

                                                                                                                                             33
DMT Solutions: Mail Finishing

                                Mailstream Evolution
                                                                           TM




                                The smart approach to mail finishing
                                The Pitney Bowes Mailstream Evolution™ inserting system                   Faster letter to flats changeover
                                delivers high performance when you need it—every single                   Achieve the fastest changeover in the
                                                                                                          industry with automated job setup,
                                day. Its flexible platform can be built to meet your current
                                                                                                          automated fold plates, linescan
                                needs, and then easily expanded as your requirements grow.                cameras which read all symbologies
                                Whether you have high or low page counts, cutsheet or                     anywhere on the input document,
                                continuous applications, open or closed face envelopes, we                and material handling options that
                                can help you design a system that meets your exact business               can rotate, flip or turn your collation.
                                needs with the highest possible productivity and integrity.

                                Capabilities
                                Letter mail processing (up to14K/hr)   NEW Auto Fold capability
                                Flats mail processing (up to 9K/hr     ensures quick, consistent
                                High Productivity Inputs eliminate     job setup and reduces risk of
                                speed degradation associated           non-compliant mail
                                with high page count applications      Process broad range of
                                NEW High capacity Cut Sheet            enclosure materials with low
                                Input with vacuum separation           maintenance, modular servo
                                processes high value, high margin      Rotary and Friction Feeders
                                statement applications                 Increase profitability and
                                NEW Continuous Form Cutter             mailpiece effectiveness with
                                processes documents lengths            the Print+ Messenger color and
                                between 3.5” to 14”                    NEW monochrome inkjet system
                                No Changeover Module                   Direct Connect Verify identifies
                                significantly reduces changeover       and tracks each mailpiece
                                from letters to flats                  with filebased processing and
                                                                       input scanning
          34
DMT Solutions: Mail Finishing
Mailstream Evolution
                                          TM




Right sized to fit your operational needs
The best in class performance, flexibility and reliability of                                            Small footprint
the Pitney Bowes Mailstream Evolution™ is now available in                                               without compromise
                                                                                                         Processing the most
a reduced footprint configuration to meet your mid-volume
                                                                                                         challenging, high value customer
operational needs. Achieve consistent performance and                                                    communications is never in
increased operational efficiency with new automated job                                                  question with the industry proven
setup features. Designed to process a wide range of                                                      flexibility of the Mailstream
applications, this modular platform can be configured to                                                 Evolution. Your investment is
meet your current needs and upgraded to meet future                       protected with this scalable platform that allows you to start
                                                                          out small and evolve to meet your future business needs.
requirements as your business grows.

Capabilities
Letter mail processing (up to12K/hr)   Configurable transport available
Flats mail processing (up to 9K/hr)    in 3 station increments
Continuous loading cut sheet           Maintain system uptime with
feeder for processing simple,          continuous load Rotary and
single page applications               Friction Feeders
NEW Continuous Form Cutter             Processes wide range of
processes documents lengths            envelope sizes and styles
between 3.5” to 14                     including executive, diagonal
Supports OMR,BCR, 2D, OCR              and side seam
scanning; includes Line Scan           Scalable, modular platform
capability                             configurable to meet your space
NEW Auto Fold capability ensures       and application needs
quick, consistent job setup and        Direct Connect control system
reduces risk of non-compliant mail     for scalable integrity

                                                                                                                                             35
DMT Solutions: Mail Finishing

                                FlowMaster® RS Inserting System
                                Superior flexibility and performance
                                The Pitney Bowes FlowMaster® RS Inserter will make your                      Improve your bottom line
                                operations more productive, more flexible and ultimately                     Add reporting intelligence with
                                                                                                             Pitney Bowes iSiteTM Vision Solution.
                                more profitable. Its servo powered transports are field proven,
                                                                                                             Options include simple output scanning,
                                in even the most demanding high volume environments, to                      job reconciliation, image archival,
                                keep running and running. The FlowMaster®RS handles a                        sitewide reporting and the ability to
                                wide range of materials and sizes. With its reliability and                  tie this information into our powerful
                                far-reaching versatility, the FlowMaster®RS system makes                     DFWorks® platform.
                                it easier to grow revenue and improve your bottom line.
                                Capabilities
                                Letter mail processing (up to16K/hr)   Process wide-range of materials
                                Flats mail processing (up to 9K/hr     including single-panel glossy,
                                Configurable with low                  standard folded, cross-folded
                                maintenance, modular servo             newsletters, stitched booklets
                                Rotary and Friction Feeders            Process high margin read and
                                NEW High capacity Cut Sheet            print applications with flexible
                                Input with vacuum separation           document scanning
                                processes high value, high margin      NEW Increase profitability and
                                statement applications                 mailpiece effectiveness with
                                NEW Auto Fold capability ensures       the Print+ Messenger color and
                                quick and consistent job setup         monochrome inkjet system
                                NEW Next generation Bindery            Speed Sort Output Conveyor
                                Interface automates manual             enables easy identification of mail
                                tasks by integrating bindery and       breaks for fast sorting
                                inserter operations                    iSiteTM Vision Solutions provide
                                                                       intelligence, output scanning and
                                                                       job reconciliation
          36
DMT Solutions: Mail Finishing
Print+ MessengerTM Color Inkjet System
Personal, powerful, profitable communications
The innovative design of the Print+ MessengerTM full color               A whole new media
printing system enables mailers to increase the effectiveness            Turn the everyday business envelope into a whole new media—
                                                                         a media that may have the highest readership of any in
of customer communications and achieve new levels of
                                                                         advertising, because no
operational savings. Turn plain white envelopes into a revenue-          one discards the mail
generating tool with one-to-one high-resolution graphics and             without first looking at the
TransPromo messages. Combined with the ability to eliminate              envelope. Use the outside
preprinted envelopes, reduce material inventory and commingle            of the envelopes to drive
jobs, mailers can now transform their operations to deliver              revenue opportunities.
significant results to the bottom line.

Capabilities
Full CMYK color printer             Hot-swappable ink cartridges
(600x300 dpi)                       maximize system uptime
MPS - Letters (20K/hr)              Intelligent variable thickness
MSE/FlowMaster - Letters (up to     mechanism and Direct Connect
14 K/hr) Flats (9K/hr)              software ensures consistent high
Print 100% variable images, logos   print quality
and messages at speed with          Optimizes return on investment
proprietary Print+ MessengerTM      with ability to retrofit Print+
Controller                          Messenger to existing Pitney
Print+ Messenger Layout Designer    Bowes systems
simplifies creation of dynamic      Hot-swappable ink cartridges
envelope content                    maximizes system uptime
Fast drying dye-based ink ensures   Self-servicing features neces-
high quality finished pieces        sitate minimal printer expertise
                                    within the mail finishing workcell
                                                                                                                                       37
38
     DMT Solutions: Sorting Solutions
Start here for
increased automation
Pitney Bowes sorters leverage best-in-class technology with seamless
data and workflow integration to deliver greater postage and operational
savings. Superior read rate performance and the ability to use printstream
data to perform an electronic first pass can help you qualify for greater
discounts and speeds delivery. Sorting more types of mail—from postcards
and letters to flats, small parcels, even Polywrap® sheets and irregular
shaped pieces—multiplies savings opportunities.

Pitney Bowes sorting technology and productivity solutions can help you
save more time and more money than you previously thought possible.

Take a closer look.




                                                                             39
DMT Solutions: Sorting Solutions

                                   EZ-Flats Sorting System
                                   Low cost of entry for bundle-based savings

                                   Flats discounts are now attainable for virtually any in-house       Save more
                                   mailer! Organizations mailing between 500 and 10,000 First-         Looking for more ways to reduce costs? The EZ-Flats system is
                                                                                                       now available as a labor-saving inbound system, integrating with
                                   Class flats, Standard Mail flats or Bound Printed Matter each
                                                                                                       your corporate database to help
                                   day can take advantage of bundle based discounts in just one        speed the accurate delivery of
                                   sorting pass. Quick and easy to learn, this semi-automated          mail to your internal customers.
                                   solution combines an automatic front end process—including
                                   reading, weighing, labeling and bin assignment—with a manual,
                                   yet simplistic back-end process.



                                   Capabilities
                                   Sort Letters, Flats, Parcels,     Bound Printed Matter
                                   Irregular Shapes and              (Regular, Single Piece
                                   Polywrap® Sheets (1,400/hr)       and Priority Mail®)
                                   Bundle-based processing           Intelligent Mail® Basic Service
                                   USPS® Manifest                    In-Line Weighing
                                   Parcels (Single Piece and         In-line Labeling
                                   Priority Mail)                    Handwritten Addresses
                                   First-Class Mail (Flats, Single
                                                   ®                 Inbound Sorting
                                   Piece and Priority Mail®)         Standard Mail® (Regular,
                                                                     Non-Profit and Drop Ship)




           40
DMT Solutions: Sorting Solutions
Reliant Sorting Solution*
               TM




Mid-speed letter and flats processing with a small footprint

Reliant™ is redefining the ROI of in-house mail sorting by                      Maximizes your SPI* (Sorts per Inch)
providing a compact solution that delivers amazing throughput                   With its compact, single-sided footprint, the Reliant™ Sorting
                                                                                Solution is an ideal solution for businesses where ROI—and
and outstanding functionality. Now companies with lower mail
                                                                                space—are at a premium. At just 9’ 9” in length and 34 inches in
volumes can achieve the same efficiencies as high volume                        width, it fits through a standard door and can be placed against
mailers. Whether you’re sorting incoming or outgoing mail—                      a wall to minimize floor space. Also operates on standard
you can experience reduced operating costs, increased postal                    120 volt outlet(s), so no special wiring required.
discounts, and improved productivity.




Capabilities
Sort Postcards (18K/hr),
                                           Inbound Sorting
Letters (18K/hr) or
Business Flats (16K/hr)                    Lockbox Sorting
First-Class Mail®                          MERLIN® Standards Grading
Standard Mail®                             Handwritten Addresses
UMove Enabled                              In-line Weighing
Intelligent Mail Basic
                 ®                         Selective Opener
and Full Service                           Doubles Detector




*Reliant™ Sorting Solution currently available within the United States only.

                                                                                                                                                   41
DMT Solutions: Sorting Solutions

                                   VariSort Mixed Mail Sorter
                                                   TM




                                   Flexible, high volume flats manifesting

                                   The VariSort™ Mixed Mail Sorter automates difficult-to-sort      Modular capabilities
                                   flats—including Polywrap® sheets and irregular pieces—           Start out with the size and processing capacity you need today
                                                                                                    and quickly add more capabilities as your requirements grow.
                                   and small parcels. It can help you take advantage of almost
                                                                                                                              Expansion modules can be rolled up
                                   any sorting automation opportunity, so you can benefit from                                and online in just a few hours!
                                   increased postage savings and accelerate your outgoing and
                                   incoming mail delivery. It can sort up to 8,000 mailpieces per
                                   hour, creating predictable SLAs, improved accuracy and
                                   significantly reduced labor costs.



                                   Capabilities
                                   Sort Postcards (42K/hr),
                                   Letters (36K/hr) and              In-line Labeling
                                   Business Flats (21K/hr)           Selective Opener
                                   First-Class Mail®
                                                                     Track and Trace Integration
                                   Standard Mail® Drop Ship          Handwritten Addresses
                                   MERLIN Standards Grading
                                           ®
                                                                     Doubles Detector
                                   Intelligent Mail® Full Service    Dimensional Measurements
                                   Inbound Sorting                   Mailpiece Image Archival
                                   Local Video Encoding              Sort into Pockets or Tubs
                                   Lockbox Sorting



           42
DMT Solutions: Sorting Solutions
Vantage Sorting System
                   TM




Very high speed letter processing with innovative in-line options

The Vantage™ sorter combines speed, intelligence and                Expanded automation
endurance for the highest overall throughput in the industry.       The Vantage™ sorter is the first sorter which can include both an
                                                                    in-line scale and meter, helping some organizations eliminate
Every individual part of its newly engineered front end was
                                                                    offline metering and giving others the ability to accept mail from more
selected for high speeds and longevity, for more consistent         sources. There are many other technology advantages—such as the
operation and less costly downtime. Innovative new feeder                                  ability to obtain dimensional measurements
technology lets you sort mailpieces with a variety of                                      for color and black envelopes—
thicknesses while maintaining a consistently high speed.                                   which expand the types of
                                                                                           mail and services that
                                                                                           you can offer.


Capabilities
Sort Postcards (45K/hr)
and Letters (45K/hr)              In-line Weighing
First-Class Mail®                 2, 3 or 4 Pocket Tiers
Standard Mail Drop Ship
               ®
                                  Selective Opener
MERLIN® Standards Grading         Track and Trace Integration
Intelligent Mail Full Service
               ®
                                  Handwritten Addresses
Inbound Sorting                   Positive Piece-Level Tracking
Local Video Encoding              Doubles Detector
Lockbox Sorting                   Dimensional Measurements
In-line Labeling                  Mailpiece Image Archival
In-line Metering                  Integrated Conveyor System

                                                                                                                                              43
44
     DMT Solutions: ADF Solutions
DMT solutions
Information that
leads to excellence
To achieve high levels of efficiency and effectiveness in document
production, high-volume mailers need an integrated, consistent way to
monitor and measure workflow, resource, job and mailpiece status.
They also need a way to simplify and automate time-consuming production
planning and analysis tasks. That’s where our DFWorks® system comes
in. It’s a powerful, scalable ADF information engine with a portfolio
of modular data collection, production management, automation and
reporting components.

Let Pitney Bowes help you create a more intelligent, high-performing ADF.

Start here.




                                                                            45
DMT Solutions: ADF Solutions



                               Pitney Bowes ADF solutions can help improve your
                               customer communications in four important areas
                               Compliance and integrity
                               Employing a systematic approach to tracking and managing your production is the proven methodology to ensure the
                               integrity of your document factory. Efficient processes can also help you meet compliance-driven timetables and SLAs.

                               Productivity
                               ADF solutions enable you to process mail with maximum efficiency for faster operation and lower cost. Beyond
                               purely monitoring for quality assurance, ADF software can also drive your process improvement and efficiency,
                               such as automating a closed-loop reprint process.

                               Postage cost
                               Gaining full visibility of postage costs and funds management within a facility
                               or across an enterprise, helps manage cash flow and internal accounting
                               processes, regardless of postage payment methods. ADF solutions can also
                               help you selectively insert buckslips or other materials, to help keep your
                               mailpiece weights below postage breaks.

                               Customer Communications Management
                               Meeting customer preference for how and when they want to
                               be communicated to is forcing many mail producers to “move
                               beyond the clipboard” as they manage all of these processes.
                               ADF solutions can help you extend the reach of your customer
                               data to include the complete customer communications value
                               chain, helping you drive customer satisfaction and loyalty.

          46
DMT Solutions: ADF Solutions
                                                                      NEW! Extend your ADF tracking and reporting
Products                                                              to include legacy equipment
• DFWorks® Document Lifecycle Tracking                                With Pitney Bowes iSite™ Vision Solutions you can
• DFWorks®Mailrun Management                                          add reporting intelligence to mechanically based
• DFWorks®Postage Accounting and Funds Management                     mail finishing systems. Options include simple
• DFWorks®Postal Manifesting                                          output scanning, job
• DFWorks®Production Workflow                                         reconciliation, image
• DFWorks®Productivity Reporting                                      archival, site wide
• P/I™ Direct Access Inserter Productivity Reports                    reporting and even
• iSite™ Vision Solutions                                             the ability to tie this
                                                                      information into our
Selected capabilities                                                 powerful DFWorks®
• Determine and benchmark productivity by equipment,                  platforms. Flexible
  operator and job profile                                            implementation platforms
• Instantly know the status of every mailpiece that passes            include bolt on cameras,
  through your facility                                               integrated transports
• Simplify mailpiece lookup for efficient customer service            and even a roll up
• Evaluate operator performance                                       solution that lets you
• Automate and simplify site, account, job and resource               use a single iSite system
  planning and management                                             to monitor any inserter
• Create an audit trail for jobs and mailpieces                       within your operation.
• Reconcile production jobs and pieces with high accuracy
                                                                      iSite™ Roll Up Transport
• Simplify postage costing, account management and                    lets you quickly roll up our
  charge-backs over time, sites and jobs                              scanning module to any
• Replenish postage automatically without slowing production          inserter, adjust the height
• Automated postal documentation for mixed-weight First-Class Mail®   and tie the system into
• Expedite “account pulls” from jobs in process                       your overall ADF.
• Automate a closed-loop mailpiece reprint process
                                                                                                                          47
                                                                                                                          47
48
     DMT Solutions: Service Solutions
Solutions that work for you
Today, there is tremendous pressure for businesses to deliver higher value
printed business communications. You invested in innovative solutions
to help your print and mail operation enhance capabilities and achieve
SLAs. But alone, hardware and software technology can do little to take
your operation to the next level of performance you need to succeed.
You need expert service and support.

Pitney Bowes is known for our world-class customer satisfaction and
commitment to providing exceptional service to customers around the
globe. We know what it takes to meet the 24/7 demands of high volume
mailers. Look to Pitney Bowes for a total solution for your print and
mail operation.

Achieve your goals.




                                                                             49
DMT Solutions: Service Solutions

                                   ServiceWorks Solutions
                                                           TM




                                   At your service

                                   Whether you require comprehensive on-site support                                                 Service simplified
                                   or occasional technical expertise to compliment your                                              Just imagine how simple, conve-
                                                                                                                                     nient, and cost effective it would be
                                   own in-house service capabilities, our full-range of
                                                                                                                                     for your business to have a single,
                                   ServiceWorks™ Solutions can help your equipment and                                               reliable service provider for all
                                   operation perform at their best.                                                                  your print and mail equipment.

                                                                                                                                     We have a simple solution.
                                   Customer support
                                                                                                                                     Pitney Bowes Multi-Vendor Service
                                   Pitney Bowes global service organization has more than        provides a single point of accountability along with a full range of
                                   1500 certified Customer Service Representatives (CSRs)        exceptional services for your equipment from installation and repair
                                   and support staff. We offer repair and maintenance            to preventive maintenance.
                                   service for many different types of production print and
                                   mail equipment. We’ll help keep you at peak productivity.     ServiceWorks™ Solutions flexible offerings include:
                                                                                                 On-site Service                       Preventive Maintenance (U.S. only)
                                   Experienced personnel
                                                                                                 On-call Service                       Installation Support (U.S. only)
                                   Our technicians are fully trained on the equipment they
                                   service. Field personnel have an average of 15 years          Block of Hours                        Sorter Helpdesk 24 x 7 (U.S. only)
                                   experience and are direct employees of Pitney Bowes.          Consulting Services                   Time and Materials Support
                                                                                                 Online Parts Ordering-PartsWorks™     (U.S. only)
                                   Fast access                                                                                         Parts Cabinet Program
                                                                                                 Operator Refresh Training
                                   Access our call center for 24 x 7 coverage (in most areas).                                         (Europe only)

                                   Essential parts                                                                                     Multi-Vendor Service (MVS)
                                   We’ll provide the right part in the right place at the
                                   right time.

           50
DMT Solutions: Service Solutions
                                   51
52
     Brilliant Communication Awards
Honoring the best
and the brightest
The new Brilliant Communication Awards from Pitney Bowes honor the
leading print and mail organizations—the innovators, early adopters
and creative problem solvers—who are finding new ways to streamline
workflow, ensure accuracy, and market precisely to get the greatest
value from their customer communications. They’re leading a Customer
Communications Management evolution using Pitney Bowes solutions
to help lower costs, enhance the value they provide to their customers,
and make their organizations more successful.

Are you among them?




                                                                          53
Brilliant Communication Awards

                                 Powerful                                            Colorful
                                 communication award                                 communication award
                                 For improved productivity, efficiency and quality   For migrating to or use of digital color

                                 PSC Info Group, Oaks, PA                            Emdeon, Toledo, OH
                                 Pres/Emtex Integration                              Emdeon Moves to Full Color Processing

                                 Computershare Communication Company                 Wilen Media Corp., Farmingdale, NY
                                 GmbH, Munich, Bavaria                               Color Communications To Highlight Customer
                                 Services Disaster Recovery Site -                   Offerings and Increased Response Rates
                                 Directly Connected with Pitney Bowes

                                 KDC Corporation, Osaka, Japan
                                 Significant Improvement of Efficiency and
                                 Productivity by Replacement to PB Inserters
                                 and Software

                                 Tri-Win Digital Print and Direct Mail, Dallas, TX
                                 Increased Capacity, Accuracy, and Efficiency
                                 via FlowMaster

                                 Wilen Media Corp., Farmingdale, NY
                                 Powerful Communications Through 4-Color
                                 Variable Data Printing



          54
Brilliant Communication Awards
Profitable                                            Innovators choice award
communication award                                   Selected by peer voting
For creating more relevant, profitable                All Brilliant Communication Award entries participated
customer communications                               in the online voting by peers. Did you vote? To view the 2011
                                                      award entries in detail, go to www.pbbrilliantawards.com
PSC Info Group, Oaks, PA
Speak Softly But Carry a Big Stick

Press Ganey, South Bend, IN
Operational Evolution

TSYS, Columbus, GA
TransPromo Solution/ TSYS Whitespace Manager

Mailsort Macon Inc., Macon, GA
Solutions, Not Suggestions

Wilen Media Corp. Farmingdale, NY
Profitable Communications to Effectively Compete in
Direct Mail Personalized Marketing

Logistic Mail Factory GmbH, Augsburg, Bavaria
Integration of Postoffice from CodX to P/I
OfficeMail solutions                                  Special thanks to all those who participated in the new
                                                      Brilliant Communications Awards. We were delighted by
DATA PLUS, Tosu City, Saga Pref                       the response and are excited to be able share the brilliant
DATA makes PLUS Value for Anyone                      results being achieved by our customers.
                                                                                                                      55
DMT Solution Showcase

                        DMT showcase areas
                        Tuesday, June 7, 1:00pm – 4:00pm
                        New Mail Finishing Solutions: Tour stops 3-5                our unprecedented combination of multi-up format,
                        Flexibility meets operational efficiency. See the new       unmatched print speed of up to 600 feet per minute, and
                        smallest member of our Mailstream Evolution™ mail           industry leading digital color inkjet quality. Talk to our
                        finishing team, the fastest changeover in the industry,     experts to learn how our growing family of IntelliJet™
                        and a new cutter that could help you make the move          Printing Systems can help you migrate transactional
                        from cutsheet to highly efficient continuous.               applications to color to make a positive impact on your
                                                                                    customer communications, and a brilliant statement for
                        Marketing Communications Solutions: Tour stops 6-8          your bottom line.
                        See new solutions that can help extend your Direct Mail
                        capabilities, including color envelope printing choices,    Postal Solutions: Tour stops 13-18
                        inputs designed to handle color documents with care,        Sorting now comes in all shapes, sizes and capabilities.
                        and efficiency driving tracking and reporting.              With Pitney Bowes comprehensive solutions you can
                                                                                    automate more than ever—whether you want to fit a sorter
                        White Paper Factory™: Tour stops 9-11                       into a very small space, sort at extremely high speeds,
                        Our solutions can help you move gradually—or quickly        sort unusual shapes or materials, or simply leave the
                        —to a White Paper Factory™ environment at any point         sorting to us! See how our sorting and payment solutions
                        in your value chain. From software-driven offset shell      can help you with your postal automation strategy.
                        replacement, to our new state-of-the-art envelope
                        wrapper, see how you can reduce costs while creating        Customer Communications Management: Tour stops 18-24
                        higher value customer communications.                       It may be a long walk to our Customer Communications
                                                                                    Management area, but it is certainly worth the trip! Learn
                        Production Print Solutions: Tour stop 12                    how complete data control can help you drive operational
                        Only Pitney Bowes lets you integrate print and mail so      efficiencies such as end-to-end closed loop processing,
                        every job is fully optimized for high-speed inserting and   multi channel delivery, QR code driven payment methods,
                        mailing. You can achieve breakthrough productivity with     and more.
       56
18

                 24                                                17

                 23                                                16

                 22                                                15   14      13                                    3

                 21

           EE
                                                              12                                                      4                           5
                 20     19

                                                              11        DD
                        Marketing                                                                                                          6
                         Track                                10
                                                                                                                      8                   CC      7
                                                              9


PITNEY BOWES SHOWCASE SOLUTIONS
1 Service Solutions that Work for You                    8 FlowMaster® RS Flex with next generation Bindery               18 Vantage™ High Speed Sorting System with in-line scale
2 Cash in on White Space with our new Web portal           Input and Print+ Messenger™ Color Inkjet System                19 Automated Document Factory Solutions
3 Our smallest Mailstream Evolution™ yet, scalable       9 Next generation MPS White Paper Factory™ System                20 Automated Reprint Solution
  for both current and future needs                      10 Easy first steps toward a White Paper Factory™ strategy       21 Pitney Bowes Marketing Solutions Marketing
4 Mailstream Evolution™ with new continuous form input   11 MPS Mail Finishing System with personalized inserts              Automation and Prospect Finder
5 Mailstream Evolution™ with Print+ Messenger™           12 IntelliJet™ Printing System Family                            22 Pitney Bowes Management Services Customer
  Color Inkjet System & Auto Fold Capability             13 Small footprint Reliant™ Sorting Solution                        Communications Management Solutions
6 FlowMaster® RS Flex with statement processing plus     14 Pitney Bowes Presort Services                                 23 Pitney Bowes Mailing Solutions Management DI950
  read and print                                         15 Pitney Bowes Global Financial Services Postage                   FastPac® Inserting System and Connect+ 3000
7 FlowMaster® RS Flex with iSite™ Reports central           Payment Solutions                                                printing QR Codes
  tracking and reporting                                 16 VariSort™ Mixed Mail Sorter for difficult-to-sort flats       24 Companion™ with Read and Print and
                                                         17 EZ-Flats Sorting System for low volume flats                     DM Infinity™ meter
                                                                                                                                                                                     57
Four+ hours, two great choices!
     10:00am – 11:15am; 1:00pm – 4:00pm

      SOLUTION SHOWCASE TRACK                                 MARKETING TRACK
      Start here.                                             Stronger customer relationships. Start here.
      During our morning guided tour we will quickly          Our marketing track is designed for mailers, marketers,
      take you through all of our innovative solutions on     or business leaders who are looking for innovative
      display, from feeders designed especially to handle     ways to leverage their customer communications
      high quality color print, to our new “smallest ever”    to acquire customers and strengthen customer
      Mailstream Evolution™ inserter, to our most ad-         relationships for greater profitability. It includes
      vanced White Paper Factory™ solution available. We      both informative sessions, panel discussions and
      will review new choices in sorting that will make you   a front row look at our newest solutions, including:
      think twice about your current postal strategy, and     • Acquire the right customers. Discover the power
      we will take a quick walk through our automated           of insight to acquire customers more effectively
      reprint solution.                                         and make the most of the customer lifecycle for
                                                                longer, more profitable customer relationships.
      Go anywhere.
      Now that you have the lay of the land, you will have    • Maximize customer lifetime value. Pitney Bowes
      three full hours in the afternoon to take a closer        is leading the way with communication solutions
      look at the solutions and technology of your choice.      that can help you onboard and serve your
      Talk to any of our system experts for more in depth       customers better.
      information. Attend a “short tour” to learn more        • Deliver an outstanding customer experience.
      about a specific topic. And new for 2011, join our        There are more ways than ever to reach your
      valued partners as they show you how they integrate       customers. See our latest multi-channel
      with and enhance our technology to meet your              communication solutions live and in person.
      specific needs.

58
DMT Solution Showcase
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  BB        2                 1              A   B       C       D       E

                                                                                                                                          TENT




DMT PARTNERS
Envelope and paper providers          Pre & post processing solutions        Mail finishing solutions                Print technology
• Cenveo (B)                          • Carter Control Systems (M)           • Adphos (H)                            • Domino (Z)
• Envelope Manufacturers              • EMT International (R)                • Baumfolder Corporation (AA)           • Hewlett Packard (W)
  Association (A)                     • HSW (K)                              • CEM (I)                               • Impika (Y)
• Georgia Pacific (E)                 • KFW Automation (DD)                  • Precision AirConvey Corporation (G)   • MCS Incorporated (X)
• International Paper (C)             • Lasermax Roll Systems (N)            • Sitma Machinery (F)                   • Riso (EE)
• Tension Envelope (D)                • Mail Automation, Inc. (Q)                                                    • VideoJet (T)
                                      • Standard / Hunkeler (P)              Scanning / Integrity
Sorter address verification                                                  • Cognex (J)                            Marketing
• Parascript (S)                      Mission critical server technology     • Document Data Solutions (CC)          • Media Horizons Management (BB)
• RAF Technology, Inc (V)             • Stratus Technologies (U)             • Inspectron (O)
                                                                             • Videk (L)
                                                                                                                                                        59
                                                                                                                                                        57
Thank you for participating in the
Global Customer Summit 2011
• Pitney Bowes Management Services           • Pitney Bowes Business Insight
• Pitney Bowes Global Financial Services     • Pitney Bowes Portrait Software
• Pitney Bowes Mailing Solutions             • Media Horizons
• Pitney Bowes Volly                         • HP
• Pitney Bowes Marketing Services            • Production Mail Solutions Financing
• Pitney Bowes Digital Cement



For more information call 877-536-2736 or visit us online: www.pb.com

Document Messaging Technologies
37 Executive Drive
Danbury, CT 06810-4147




                                                        Every connection is a new opportunity™
                                                        ©2011 Pitney Bowes Inc. All rights reserved. Pitney Bowes, Reliant, P/I and Every Connection is a new
                                                        opportunity, the Corporate logo, Vantage, VariSort, IntelliJet, IntelliJet 20, IntelliJet 30, IntelliJet 42,
                                                        iSite, Production Intelligence, Mailstream Evolution, FlowMaster, Print+ Messenger, DFWorks, and
                                                        ServiceWorks are trademarks of Pitney Bowes Inc. or a subsidiary. USPS, Priority Mail, Intelligent Mail,
                                                        First-Class, First-Class Mail, Standard Mail, MERLIN and ZIP are trademarks of the United States Postal
                                                        Service. All other trademarks are the property of the respective owners.

Pit bow customer summit ppt

  • 1.
    Global Customer Summit 2011 Aworld of opportunity. Start here. June 6 – 8, 2011 Danbury and Shelton, CT 1
  • 2.
  • 3.
    Table of contents The Pitney Bowes Company Story 4 Our story 6 Customer Communications Management 8 The viable technology provider Innovation 10 Pitney Bowes: 1920-2010 DMT Solutions 20 Output Management solutions 24 Production Print solutions 30 Mail Finishing solutions 38 Sorting solutions 44 ADF solutions 48 Service solutions Brilliant Communication Awards 52 Awards DMT Solution Showcase 56 DMT showcase areas 57 DMT partners 3
  • 4.
    The Pitney BowesCompany Story Our story We help businesses understand their customers and prospects better, so they can communicate more effectively using the most effective mix of channels—web, email, mail, text and call centers—to form personal connections that build long-term relationships and ensure business success. The value we deliver People today receive an overwhelming number of messages through a growing number of channels. Pitney Bowes is helping businesses make sure their communications get the attention of their customers and prospects. We also enable businesses to engage their customers on the customers’ own terms, which is critical when consumers are confronted with so many choices. • To help our customers grow, we help them gain deeper insights into their customers and use these insights to create more personal communications that really speak to their customers and create great customer experiences. • To help our customers improve efficiency in the creation and management of their communications, we provide products to automate their mail-and-print operations and streamline the flow of documents and data critical to running their business and to serving their customers. We also offer a broad range of managed services, so they can free organizational resources for their core business. • To help overwhelmed consumers take charge of their lives, we’ve introduced the Volly™ secure digital delivery service that allows them to pay bills, browse their favorite catalogs and keep track of coupons, all from one secure location. 4
  • 5.
    The Pitney BowesCompany Story Our capabilities We deliver this value through a range of software, hardware and services, coupled with deep knowledge of customer communications and a long tradition of innovation. Innovation You probably know us as the leader in mail. Our mission has always been broader: To improve business communications and facilitate global commerce. We are a company built on innovation. We introduced the postage meter in 1920 and have been responsible for virtually every technological breakthrough in the mailing industry since, including remote postage downloading, Internet postage and networked digital mailing systems. We have used this expertise as a foundation to expand into new areas like data quality, location intelligence and predictive analytics. Today we are a multi-billion dollar technology company with two million customers around the world. Our values We hold ourselves to the highest standards of corporate citizenship, demonstrated in our business practices, progressive HR policies and our support for the communities where we do business. These core values are the foundation for the value we deliver to our customers, employees, shareholders and the community at large. They enable our financial success, and they underlie the trust these stakeholders place in us every day. Why Pitney Bowes? We help our customers build stronger customer relationships, create more effective communications and streamline their operations, so they can grow and be more efficient. 5
  • 6.
    The Pitney BowesCompany Story Customer Communications Management Pitney Bowes is the leader in customer communications management. We define CCM as solutions for creating more powerful communications that fully engage their customers and prospects—the key to building long-term customer relationships and driving profitable growth. CCM consists of three broad solution sets which we can implement as point solutions or as part of an integrated, end-to-end CCM solution. Our experts can also advise you on a total customer communications strategy and help you implement. Understanding customers Improve the quality of your data and understand your customers better so you can fully engage them Business success begins with finding the right customers and understanding enough about them to capture their attention and get them to act—whether it’s to make a purchase, sign up for benefits or just visit your website. With our business intelligence, predictive analytics and data quality solutions, companies can do more with the information they already have: • Connect transactional data points to get a more complete picture of a customer. • Model consumer behavior to improve sales and marketing results. • Find prospects who match the profile of their most profitable customers. Improving essential communications Create more powerful customer communications while reducing your production costs Your physical and digital communications are what connect you and your customers—and represent a significant investment. Our superior technology helps you achieve the operational reliability, efficiency and security you need to create multichannel communications of the highest quality, at the lowest cost possible. Your organization can also free up resources by having our experts manage all its customer communication needs. 6
  • 7.
    The Pitney BowesCompany Story Our solutions help your communications get results, with messages tailored for each customer and delivered through the most effective combination of channels–the mail, email or a mobile device, or the Web. Improving the customer experience Turn your customer communications into two-way conversations We help businesses listen. Because the best communications are two-way conversations. Our software can keep everyone in an organization up to date on every interaction a customer ever had with the organization, whatever the channel. So a call-center representative, for example, will know if the customer she’s talking with just received a credit card offer in the mail. Our real-time decision tools go far beyond the “Customers-who-bought-this-also-bought-that” variety to actually assess what a particular individual might be interested in right now. As a result, our solutions don’t just drive product sales, but also long-term customer loyalty and profitability. 7
  • 8.
    The Pitney BowesCompany Story Pitney Bowes, the viable technology provider The viability of technology providers is a critical consideration in selecting firms to provide solutions and services. At Pitney Bowes, we manage our business to deliver smart and secure solutions backed by our financial strength in order to grow with our customers for the long term. • Pitney Bowes is one of the largest companies in the customer communications management industry. In 2010, annual revenue was USD$5.4 billion. • Free cash flow for 2010 was USD$961 million, and the company estimates it will generate between USD$750 and USD$850 million in free cash flow in 2011. • For more than 20 years, Pitney Bowes Financial Services International (PBFSI), a wholly owned subsidiary, has been providing high-quality financial services for Pitney Bowes offerings to Pitney Bowes customers throughout the international marketplace. • The company has increased its dividend each year for the past 29 years, including 2011. • Pitney Bowes continues to invest in R&D. In 2010, our R&D investment was USD$156 million. Advanced technology is a key to the firm’s success, and it continues to be on the forefront of innovation as a result of this financial commitment. • The company ranks as number 375 in the 2010 Fortune 500—the annual ranking of America’s largest firms. Pitney Bowes first joined the Fortune 500 in 1962. • As of December 31, 2010, 70 percent of Pitney Bowes revenues were generated in the United States, and 30 percent in the rest of the world. 8
  • 9.
    The Pitney BowesCompany Story • Pitney Bowes has been listed on the New York Stock Exchange since 1950, and has been a component of the S&P 500 Stock Index continually since 1957. • Pitney Bowes has a large and diverse customer base with two million customers worldwide. • 2010 was the 90th Anniversary of incorporation of Pitney Bowes. 9
  • 10.
    1920 Innovation Delivering more than 90 years of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making customers more productive, Pitney Bowes is increasingly helping companies grow their business through advanced customer communications management. The company’s founding was based on the invention of the postage meter at the beginning of the 20th century, and our steady stream of innovation in physical and digital technologies continues in the 21st century. Pitney Bowes was founded by Arthur Pitney and Walter Bowes in Stamford, Connecticut around the innovative postage meter, which had to be approved by the U.S. Congress because it printed currency. Arthur H. Pitney Walter H. Bowes First official postage meter setting in the United States. 10
  • 11.
    1930 Innovation During the 30’s, metered mail grew from $32 million in postal revenue to nearly $190 million. The company expanded its product line offerings to include the omni-denomination meter to print postage from ½ cent to $99.00. A Mark of Product Excellence A Pledge of Postal service Pitney Bowes’s business was mail, and like the mail it reached nationwide. Sales and service forces covered the country and gathered once a year for leadership conferences. In 1938, top performers gathered in the Berkshires in western Massachusetts. Today, Pitney Bowes has The Model A mailing 2 million customers and machine which housed the processes $20 billion in Model M postage meter. postage funds a year. 11
  • 12.
    1940 Innovation Walter H. Wheeler, Jr. did not give his name to the company, but he gave it much of his enduring character. He was a talented individual and, as a business leader, was well matched to the challenges and opportunities of his era. Women were nearly 40% of the Walter H. Wheeler, Jr. workforce at the Stamford plant where 28 different war products were manufactured. The “DM” desk model was the first mass-market postage meter. The “R” line meters and mailing machines were introduced for large, medium and small mailers. “Scrap for Victory” drive produced 50 tons of metal for war materials. 12
  • 13.
    1950 Innovation Pitney Bowes became publicly traded on the New York Stock Exchange. With nearly 3,000 employees, the company’s revenue was over $20 million in 1950, a 17% increase in just one year. The first automatic mail-sorting machine was developed for the U.S. Postal Service. Pitney Bowes unveils the “5000” series—a smaller, faster, omni-denominational meter and mailing machine. Today, Pitney Bowes sorters leverage best-in-class technology with seamless data and workflow integration to deliver greater postage and operational savings. Sorting more types of mail—from postcards and letters to flats, small parcels, even poly wrap® and irregular shaped pieces—for multiple savings opportunities. 13
  • 14.
    1960 Innovation Pitney Bowes Growth in business mail leads joins FORTUNE to the implementation of the Magazine’s list zip code system in 1963. of FORTUNE 500 Companies. The TOUCHMATIC was the first mailing machine of its kind in the history of metered mail. The Mailomat “self- The 1961 service post office.” mail inserter. Electrostatic desk- top copiers join the product line. Today, the Intelligent Mail® barcode allows companies to improve tracking and have free address correction services; mailers who use the full-service barcode option can also earn greater USPS® discounts on qualified mail. 14
  • 15.
    1970 Innovation Pitney Bowes continued its geographic expansion in the Asia Pacific region. Acquisition of Dictaphone Corporation. In 1976, the Pitney Bowes Credit Corp. was formed, providing customers with Adoption of a new logo, symbolizing Robert Pitney’s invention financing and payment solutions. the intersection of paper-based and was the precursor to electronic communications. Postage by Phone.® Today, the remote In 1968, Pitney Bowes acquired downloading system is the Monarch Marking System one of the world’s largest Company, which would produce cryptography applications, the first barcode equipment for securely handling over retail trade use. $20 billion worldwide. Technological renewal meant applying electronics to functions that for 50 years had been performed mechanically. 15
  • 16.
    1980 Innovation Pitney Bowes continued to expand in Asia Pacific with an office in Japan and the company’s Chairman traveled to China to sign a trade agreement. In 1987, the 3100 series inserter The company expanded its service could collate, offerings with the creation of insert enclosures, Pitney Bowes Management Services. seal, count, and stack envelopes in one uninter- ruped operation. A full line of facsimile products offered nationwide coverage. In 1980, Pitney Bowes was 60-years-old and highly successful. It began a process of renewal that would match historic strengths to future challenges. A symbol of this determination was a new corporate headquarters designed by I.M. Pei & Partners. 16
  • 17.
    1990 Innovation Purchase PowerTM is introduced, providing financing for equipment, services and postage to customers worldwide. Decision to divest Dictaphone and Monarch and focus on core businesses. Today, Pitney Bowes finances over $2 billion The launch of the Personal Post OfficeTM in equipment and increases demand for Pitney Bowes products postage globally. among the small and home-office markets. In the same year, the company introduces Purchase Power®, which revolutionizes how businesses pay for postage. Grand opening of the Technology Center in Shelton, CT A new age of integrated mail processing begins with the launch of the Paragon® system, which automatically calculated and affixed postage based on weight and size of mail. 17
  • 18.
    2000 Innovation During a decade of tremendous expansion, the company invested in over 90 acquisitions and expanded its portfolio of offerings in areas such as mail services, location intelligence, software and printing. Pitney Bowes launches the IntelliJet™ Printing System, a new production color printing system for high- volume transactional mailers. APSTM Series Advanced Productivity System integrates with DFWorksTM suite for online management of all document processes. Pitney Bowes is recognized as one of the world’s largest software companies according to Software Magazine. IntelliLinkTM software for the DM SeriesTM Digital Mailing Systems is introduced. DM 200® Digital Mailing System Pitney Bowes becomes MapInfo, a provider of location the largest provider of mail intelligence solutions, is presort services in the U.S., acquired by Pitney Bowes aggregating outbound mail from many organizations In 2004, Group 1® Software is and enabling more mailers acquired, expanding our presence to enjoy the benefits of in customer communication postage discounts. management software. 18
  • 19.
    2010 Innovation To celebrate its 90th anniversary on April 23, 2010, Chairman Murray Martin and the corporate officers rang the closing bell of the New York Stock Exchange. Pitney Bowes launches Volly™ secure digital delivery service, a new cloud-based digital mail communications platform. Pitney Bowes introduces the Connect+™ Customer Communications Series to help organizations deliver more powerful messages. Pitney Bowes acquires Portrait Software plc, Oxfordshire, UK; provides customer communications management software to enhance existing customer analytics and relationship management systems. Pitney Bowes is recognized by the Pitney Bowes is now a global enterprise deriving 30% of its Ethisphere Institute as one of the revenue from outside the United States. World’s Most Ethical Companies in 2010 for the fourth year in a row. Pitney Bowes Healthcare Pitney Bowes’s software division based in India earned recognition Customer Communications as one of India’s Top 50 Best Companies to Work For in 2010 Management is launched. by the Great Place to Work® Institute. 19
  • 20.
    20 DMT Solutions: Output Management
  • 21.
    Innovative output management solutions WithPitney Bowes Production Intelligence® Output Management solutions you can have your customer communications stream any way you like it. Whether you are taking your first steps toward a White Paper Factory™, adding integrity to your document production process, responding to customer-driven channel demands, or improving the efficiency of a mixed shop of output and mail finishing devices, Pitney Bowes Production Intelligence packs the power you need to meet these requirements with ease. Pitney Bowes Production Intelligence Output Management solutions can help you unlock the value of your legacy and modern applications in ways you never thought possible. Take a fresh look. 21
  • 22.
    DMT Solutions: OutputManagement Add value to documents, accelerate productivity and improve integrity Real time “any-to-any” print stream transformation Output device management doesn’t make the headlines, but it is where we got our start in Production Intelligence® and it can be critical to a well functioning document production operation. Our open, industrial strength Output Management solution set incorporates flexible print stream transformation, centralized resource management and output device independence. It frees users from proprietary print streams and vendors, helping you to tailor a solution to meet your business output needs—including both printed statements and electronic delivery. Break your reliance on preprint Saying goodbye to pre-printed forms and starting each job with blank paper and/or white envelopes might be easier than you think. The reasons are simple enough: inkjet technology now delivers the speed, print quality and per piece affordability that mailers demand. By combining high-performance printing with data-driven, high-integrity Production Intelligence® Output Enhancement software, our solutions can help you move gradually—or quickly—to a White Paper Factory™ environment at any point in your value chain. Let us help you get started. Add integrity, right from the start The first step to being able to account for everything in your mail production environment is—quite simply—knowing in advance what you are counting. Our Production Intelligence® Output Enhancement software helps you create integrity where none existed, by assigning an identity to every piece of each document in your mailstream, creating a corresponding 2D barcode that will be included with each piece you print, then giving that information to your mail finishing equipment so it can confirm its work as it goes. Everyone likes being “in the know”, even your inserters. 22
  • 23.
    DMT Solutions: OutputManagement Products NEW! Sell transactional document • P/I™ Output Manager white space to third party advertisers • P/I™ Enterprise Manager Enhance your buckslip or insert revenue program • P/I™ Output Enhancement by selling existing white space on your transactional • P/I™ Wizard documents to third party advertisers. Simply make your statements available on our new Web portal, • P/I™ OfficeMail review and approve requests by advertisers, then Selected capabilities watch the extra revenue roll in. • Print any application on any printer The Web portal finds and identifies available white • Intelligently split jobs to balance workloads over multiple space on your documents and creates printers, even over multiple locations targeting information based on psycho • Centralize printer control, resource management and demographic profiling information. job-level accounting • Meet demands for multi channel communications • Add 2D barcodes needed for high integrity mail finishing • Integrate with ADF control systems • Integrate with address presort and cleansing applications prior to printing • Merge smaller jobs into a single large job • Replace POSTNET with Intelligent Mail® barcodes to meet USPS requirements • Reformat documents to streamline downstream processing • Eliminate preprinted forms with offset shell replacement • Enhance documents by adding color and/or graphics Third party advertisers brought to the table by Media Horizons, our industry leading media broker partner. Web portal currently available within the United States only. 23
  • 24.
    24 DMT Solutions: Production Print
  • 25.
    DMT solutions Make abrilliant statement for your bottom line To produce accurate, meaningful, timely customer communications effectively and efficiently requires a smart approach to the entire process. That’s where partnering with Pitney Bowes can provide a unique advantage. We unify your production environment to optimize the effectiveness of your transactional mail operations with essential hardware, software and services that make print and mail an end-to-end process. Pitney Bowes IntelliJet™ Printing System family offers a brilliant combination of industry leading print speed, color inkjet quality and web format size, to help you to produce higher quality, full-color transactional documents faster and at a lower cost. When you link this proven performance, high productivity and throughput to Pitney Bowes Production Intelligence® Output Management software and mail finishing systems, you will optimize efficiencies across the entire process. We can improve operational performance, help you build stronger customer relationships and drive better business results. Take a closer look. 25
  • 26.
    DMT Solutions: ProductionPrint IntelliJet 20™ Printing System It’s time to make your move The Pitney Bowes® IntelliJet 20™ Printing System brings Color, without compromise business-building flexibility to your production floor. Designed Backed by a strategic alliance between Pitney Bowes and HP, the IntelliJet™ to meet the needs of transactional print and mail operations, Printing System family leverages the system is sized to replace—and outperform—existing proven HP inkjet technology and toner-based monochrome devices so you can grow volumes HP Bonding Agent to produce without growing footprint. The IntelliJet 20 also provides a high-value, high-volume customer simple and accelerated path to color within the same system. communications. With IntelliJet, every job is fully optimized for high-speed inserting and mailing—and your business is positioned to drive better bottom line results. Capabilities Easily migrate applications using Market-leading 1200 nozzles a 20.5-inch (520.7 mm) web width per inch resolution and superior Reliably print at speeds up to optical density 400 feet (122 m) per minute for Process 100% variable content monochrome; 200 feet (61 m) with a powerful, scalable per minute for full color IntelliJet™ Print Process Manager Maximize throughput with IntelliJet™ Print Process 2-up processing of up to 872 Manager processes a range of color impressions per minute; PDLs including Metacode, LCDS, up to 1744 monochrome only APF, PS, PDF and PCL impressions per minute Produce MICR print in-line with a Produce up to 25 million letter- fully integrated imaging solution sized color and up to 50 million Unrivaled service and support monochrome only impressions when you need it, 24 x 7 per month 26
  • 27.
    DMT Solutions: ProductionPrint IntelliJet 30™ Printing System Capitalize on colorful new opportunities The innovative Pitney Bowes® IntelliJet 30™ Printing System Achieve peak operational performance is specifically designed to drive improved results over your Pitney Bowes Production Intelligence® software is built right into every IntelliJet existing print and mail processes. A streamlined platform solution giving you a streamlined platform for unprecedented print and mail integration, the system will for unprecedented print and mail integration. help you achieve new levels of productivity, optimization and You’ll gain high level synergies, improving quality at a lower total cost of ownership. Not only can it make workflow, reducing costs, creating a positive impact on your customer communications, it can efficiencies and enhancing the quality make an utterly brilliant statement for your bottom line. of your customer communications. Capabilities Innovative 30-inch (762 mm) Meet demands for stricter qual- web format ity will full-color, 1200 nozzles Boost productivity printing at per inch resolution speeds up to 600 feet (183 m) per IntelliJet™ Print Process minute for full color variable jobs Manager processes a range Maximize throughput processing of PDLs including Metacode, 3-up letter applications at up to LCDS, APF, PS, PDF and PCL 3,928 color impressions per min- Accept a wider range of paper ute; 2-up letter applications up to from 40-350 gsm, including 2,618 impressions per minute plain, uncoated stocks— Produce up to 100 million no pre-treating required letter-size equivalent full-color Unrivaled service and support impressions per month when you need it, 24 x 7 Produce in-line, fully integrated Enable 3-up printing that is MICR checks optimized for mail finishing with a seamless merge capability 27
  • 28.
    DMT Solutions: ProductionPrint IntelliJet 42™ Printing System Ultimate lean print manufacturing A brilliant combination of quality, format size and productivity. Unmatched productivity The revolutionary Pitney Bowes® IntelliJet 42™ Printing System The optimum solution for continuous, streamlined print and mail manu- is uniquely designed to help high volume print manufacturing facturing, the IntelliJet 42 Printing environments achieve new levels of operational productivity. System is part of a tightly integrated The system’s 42-inch web width and unprecedented throughput solution consisting of Pitney Bowes® combine to deliver the ultimate in document manufacturing software, hardware and customer productivity, opening the door for smart consolidation of support services. resources. The IntelliJet 42 Printing System delivers on the promise of lean print manufacturing. Capabilities Unprecedented transactional Meet demands for stricter application flexibility with scalable quality will full-color, 1200 up to 42-inch (1067 mm) web format nozzles per inch resolution Achieve ultimate productivity Scalable Printing Technology printing at speeds up to 600 feet enables the highest quality (183 m) per minute for full color thermal inkjet printing at the variable jobs lowest total cost of ownership Maximize throughput processing IntelliJet™ Print Process 4-up letter applications at up to Manager processes a range of 5,236 color impressions per min- PDLs including Metacode, LCDS, ute; process two 2-up jobs at once APF, PS, PDF and PCL Produce up to 140 million Automate roll changeover with letter-size equivalent full-color optional zero-speed splicer impressions per month 28
  • 29.
  • 30.
    30 DMT Solutions: Mail Finishing
  • 31.
    A smart startto mail finishing Pitney Bowes portfolio of high performance mail finishing solutions offers a unique combination of productivity, flexibility and integrity. Whether you need to process a complex billing application or just a simple marketing campaign, we have the right solution that not only helps ensure the job gets done faster and with the highest level of accuracy, but also at the lowest cost. Built-in intelligence can help you link these solutions to our Production Intelligence® Output Management software, IntelliJet™ Printing systems, Postal Solutions and ADF software to optimize efficiencies across the entire process. Pitney Bowes can improve operational performance, help you build stronger customer relationships and drive better business results. Take a closer look. 31
  • 32.
    DMT Solutions: MailFinishing NEW mailstream Wrapper The next generation mail finishing system The NEW Pitney Bowes mailstream Wrapper combines Industry leaders deliver innovation, intelligence and speed to redefine productivity breakthrough innovation Developed in partnership with Sitma and operational efficiency. Designed to process high volume Machinery, the mailstream Wrapper Transactional and Direct Marketing communications, this integrates Sitma’s innovative wrap unique solution builds on the best-in-class capabilities of the technology into the existing workcell high speed, high integrity MPS26 mail insertion system. With of the Pitney Bowes MPS26 high speed the mailstream Wrapper, your business will be positioned to mail finishing system to produce high achieve unprecedented levels of productivity and operational quality customer communications. cost savings. Capabilities Mailpiece created with appear- End to End Integrated High ance and features of traditional Integrity Mailpiece Tracking envelope to include contoured flap Optimizes return on investment and window with ability to upgrade existing Process variable thickness Pitney Bowes MPS/APS systems applications at speeds up to 26K Reduce material costs up to 40% mailpieces per hour over traditional boxed envelopes Increase productivity 20-25% Tight-web design enables in-line by eliminating envelope insertion envelope printing process Increase operational efficiency Compatible with industry and system uptime with high proven MPS family of input, capacity envelope rolls containing enclosure feeder, output and up to 60K envelopes software options 32
  • 33.
    DMT Solutions: MailFinishing mailstream Productivity Series Non-stop performance and reliability Pitney Bowes mailstream Productivity Series (MPS) is a Built-in Production scalable, intelligent high-speed mail finishing systems. Building Intelligence® software Built-in data-rich reporting capabilities on its solid, high integrity base you can build a system to meet automatically collect the data you need your exact requirements, utilizing cutsheet and continuous to make informed business decisions. inputs, merging inputs, friction and rotary feeders, new wrapping The MPS lets you access multiple report technology, color envelope printing, and more. Process your types and job statistics to evaluate simple or complex applications on the system used by the your operations and identify potential highest volume, highest integrity mailers worldwide. areas for change. Reports operate on a scalable platform with machine-based or networked views and are fully enabled for DFWorks® ADF integration to manage enterprise-wide workflow. Capabilities High Productivity Inputs eliminate High performance letter mail speed degradation associated processing at speeds up to 26K/hr with high page count applications High Speed Digital Meter Supports OMR,BCR, 2D, OCR and Permit Printing scanning; includes Line Scan Increase operational capability efficiencies and mailpiece NEW Auto Fold capability ensures effectiveness with the Print+ quick, consistent job setup and Messenger color and NEW reduces risk of non-compliant mail monochrome inkjet system High speed document merge End to End High Integrity capability Mailpiece Tracking Processes wide range of NEW Integrated, high enclosure types with both Friction integrity, labor saving and Rotary enclosure feeders Auto Traying solution 33
  • 34.
    DMT Solutions: MailFinishing Mailstream Evolution TM The smart approach to mail finishing The Pitney Bowes Mailstream Evolution™ inserting system Faster letter to flats changeover delivers high performance when you need it—every single Achieve the fastest changeover in the industry with automated job setup, day. Its flexible platform can be built to meet your current automated fold plates, linescan needs, and then easily expanded as your requirements grow. cameras which read all symbologies Whether you have high or low page counts, cutsheet or anywhere on the input document, continuous applications, open or closed face envelopes, we and material handling options that can help you design a system that meets your exact business can rotate, flip or turn your collation. needs with the highest possible productivity and integrity. Capabilities Letter mail processing (up to14K/hr) NEW Auto Fold capability Flats mail processing (up to 9K/hr ensures quick, consistent High Productivity Inputs eliminate job setup and reduces risk of speed degradation associated non-compliant mail with high page count applications Process broad range of NEW High capacity Cut Sheet enclosure materials with low Input with vacuum separation maintenance, modular servo processes high value, high margin Rotary and Friction Feeders statement applications Increase profitability and NEW Continuous Form Cutter mailpiece effectiveness with processes documents lengths the Print+ Messenger color and between 3.5” to 14” NEW monochrome inkjet system No Changeover Module Direct Connect Verify identifies significantly reduces changeover and tracks each mailpiece from letters to flats with filebased processing and input scanning 34
  • 35.
    DMT Solutions: MailFinishing Mailstream Evolution TM Right sized to fit your operational needs The best in class performance, flexibility and reliability of Small footprint the Pitney Bowes Mailstream Evolution™ is now available in without compromise Processing the most a reduced footprint configuration to meet your mid-volume challenging, high value customer operational needs. Achieve consistent performance and communications is never in increased operational efficiency with new automated job question with the industry proven setup features. Designed to process a wide range of flexibility of the Mailstream applications, this modular platform can be configured to Evolution. Your investment is meet your current needs and upgraded to meet future protected with this scalable platform that allows you to start out small and evolve to meet your future business needs. requirements as your business grows. Capabilities Letter mail processing (up to12K/hr) Configurable transport available Flats mail processing (up to 9K/hr) in 3 station increments Continuous loading cut sheet Maintain system uptime with feeder for processing simple, continuous load Rotary and single page applications Friction Feeders NEW Continuous Form Cutter Processes wide range of processes documents lengths envelope sizes and styles between 3.5” to 14 including executive, diagonal Supports OMR,BCR, 2D, OCR and side seam scanning; includes Line Scan Scalable, modular platform capability configurable to meet your space NEW Auto Fold capability ensures and application needs quick, consistent job setup and Direct Connect control system reduces risk of non-compliant mail for scalable integrity 35
  • 36.
    DMT Solutions: MailFinishing FlowMaster® RS Inserting System Superior flexibility and performance The Pitney Bowes FlowMaster® RS Inserter will make your Improve your bottom line operations more productive, more flexible and ultimately Add reporting intelligence with Pitney Bowes iSiteTM Vision Solution. more profitable. Its servo powered transports are field proven, Options include simple output scanning, in even the most demanding high volume environments, to job reconciliation, image archival, keep running and running. The FlowMaster®RS handles a sitewide reporting and the ability to wide range of materials and sizes. With its reliability and tie this information into our powerful far-reaching versatility, the FlowMaster®RS system makes DFWorks® platform. it easier to grow revenue and improve your bottom line. Capabilities Letter mail processing (up to16K/hr) Process wide-range of materials Flats mail processing (up to 9K/hr including single-panel glossy, Configurable with low standard folded, cross-folded maintenance, modular servo newsletters, stitched booklets Rotary and Friction Feeders Process high margin read and NEW High capacity Cut Sheet print applications with flexible Input with vacuum separation document scanning processes high value, high margin NEW Increase profitability and statement applications mailpiece effectiveness with NEW Auto Fold capability ensures the Print+ Messenger color and quick and consistent job setup monochrome inkjet system NEW Next generation Bindery Speed Sort Output Conveyor Interface automates manual enables easy identification of mail tasks by integrating bindery and breaks for fast sorting inserter operations iSiteTM Vision Solutions provide intelligence, output scanning and job reconciliation 36
  • 37.
    DMT Solutions: MailFinishing Print+ MessengerTM Color Inkjet System Personal, powerful, profitable communications The innovative design of the Print+ MessengerTM full color A whole new media printing system enables mailers to increase the effectiveness Turn the everyday business envelope into a whole new media— a media that may have the highest readership of any in of customer communications and achieve new levels of advertising, because no operational savings. Turn plain white envelopes into a revenue- one discards the mail generating tool with one-to-one high-resolution graphics and without first looking at the TransPromo messages. Combined with the ability to eliminate envelope. Use the outside preprinted envelopes, reduce material inventory and commingle of the envelopes to drive jobs, mailers can now transform their operations to deliver revenue opportunities. significant results to the bottom line. Capabilities Full CMYK color printer Hot-swappable ink cartridges (600x300 dpi) maximize system uptime MPS - Letters (20K/hr) Intelligent variable thickness MSE/FlowMaster - Letters (up to mechanism and Direct Connect 14 K/hr) Flats (9K/hr) software ensures consistent high Print 100% variable images, logos print quality and messages at speed with Optimizes return on investment proprietary Print+ MessengerTM with ability to retrofit Print+ Controller Messenger to existing Pitney Print+ Messenger Layout Designer Bowes systems simplifies creation of dynamic Hot-swappable ink cartridges envelope content maximizes system uptime Fast drying dye-based ink ensures Self-servicing features neces- high quality finished pieces sitate minimal printer expertise within the mail finishing workcell 37
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    38 DMT Solutions: Sorting Solutions
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    Start here for increasedautomation Pitney Bowes sorters leverage best-in-class technology with seamless data and workflow integration to deliver greater postage and operational savings. Superior read rate performance and the ability to use printstream data to perform an electronic first pass can help you qualify for greater discounts and speeds delivery. Sorting more types of mail—from postcards and letters to flats, small parcels, even Polywrap® sheets and irregular shaped pieces—multiplies savings opportunities. Pitney Bowes sorting technology and productivity solutions can help you save more time and more money than you previously thought possible. Take a closer look. 39
  • 40.
    DMT Solutions: SortingSolutions EZ-Flats Sorting System Low cost of entry for bundle-based savings Flats discounts are now attainable for virtually any in-house Save more mailer! Organizations mailing between 500 and 10,000 First- Looking for more ways to reduce costs? The EZ-Flats system is now available as a labor-saving inbound system, integrating with Class flats, Standard Mail flats or Bound Printed Matter each your corporate database to help day can take advantage of bundle based discounts in just one speed the accurate delivery of sorting pass. Quick and easy to learn, this semi-automated mail to your internal customers. solution combines an automatic front end process—including reading, weighing, labeling and bin assignment—with a manual, yet simplistic back-end process. Capabilities Sort Letters, Flats, Parcels, Bound Printed Matter Irregular Shapes and (Regular, Single Piece Polywrap® Sheets (1,400/hr) and Priority Mail®) Bundle-based processing Intelligent Mail® Basic Service USPS® Manifest In-Line Weighing Parcels (Single Piece and In-line Labeling Priority Mail) Handwritten Addresses First-Class Mail (Flats, Single ® Inbound Sorting Piece and Priority Mail®) Standard Mail® (Regular, Non-Profit and Drop Ship) 40
  • 41.
    DMT Solutions: SortingSolutions Reliant Sorting Solution* TM Mid-speed letter and flats processing with a small footprint Reliant™ is redefining the ROI of in-house mail sorting by Maximizes your SPI* (Sorts per Inch) providing a compact solution that delivers amazing throughput With its compact, single-sided footprint, the Reliant™ Sorting Solution is an ideal solution for businesses where ROI—and and outstanding functionality. Now companies with lower mail space—are at a premium. At just 9’ 9” in length and 34 inches in volumes can achieve the same efficiencies as high volume width, it fits through a standard door and can be placed against mailers. Whether you’re sorting incoming or outgoing mail— a wall to minimize floor space. Also operates on standard you can experience reduced operating costs, increased postal 120 volt outlet(s), so no special wiring required. discounts, and improved productivity. Capabilities Sort Postcards (18K/hr), Inbound Sorting Letters (18K/hr) or Business Flats (16K/hr) Lockbox Sorting First-Class Mail® MERLIN® Standards Grading Standard Mail® Handwritten Addresses UMove Enabled In-line Weighing Intelligent Mail Basic ® Selective Opener and Full Service Doubles Detector *Reliant™ Sorting Solution currently available within the United States only. 41
  • 42.
    DMT Solutions: SortingSolutions VariSort Mixed Mail Sorter TM Flexible, high volume flats manifesting The VariSort™ Mixed Mail Sorter automates difficult-to-sort Modular capabilities flats—including Polywrap® sheets and irregular pieces— Start out with the size and processing capacity you need today and quickly add more capabilities as your requirements grow. and small parcels. It can help you take advantage of almost Expansion modules can be rolled up any sorting automation opportunity, so you can benefit from and online in just a few hours! increased postage savings and accelerate your outgoing and incoming mail delivery. It can sort up to 8,000 mailpieces per hour, creating predictable SLAs, improved accuracy and significantly reduced labor costs. Capabilities Sort Postcards (42K/hr), Letters (36K/hr) and In-line Labeling Business Flats (21K/hr) Selective Opener First-Class Mail® Track and Trace Integration Standard Mail® Drop Ship Handwritten Addresses MERLIN Standards Grading ® Doubles Detector Intelligent Mail® Full Service Dimensional Measurements Inbound Sorting Mailpiece Image Archival Local Video Encoding Sort into Pockets or Tubs Lockbox Sorting 42
  • 43.
    DMT Solutions: SortingSolutions Vantage Sorting System TM Very high speed letter processing with innovative in-line options The Vantage™ sorter combines speed, intelligence and Expanded automation endurance for the highest overall throughput in the industry. The Vantage™ sorter is the first sorter which can include both an in-line scale and meter, helping some organizations eliminate Every individual part of its newly engineered front end was offline metering and giving others the ability to accept mail from more selected for high speeds and longevity, for more consistent sources. There are many other technology advantages—such as the operation and less costly downtime. Innovative new feeder ability to obtain dimensional measurements technology lets you sort mailpieces with a variety of for color and black envelopes— thicknesses while maintaining a consistently high speed. which expand the types of mail and services that you can offer. Capabilities Sort Postcards (45K/hr) and Letters (45K/hr) In-line Weighing First-Class Mail® 2, 3 or 4 Pocket Tiers Standard Mail Drop Ship ® Selective Opener MERLIN® Standards Grading Track and Trace Integration Intelligent Mail Full Service ® Handwritten Addresses Inbound Sorting Positive Piece-Level Tracking Local Video Encoding Doubles Detector Lockbox Sorting Dimensional Measurements In-line Labeling Mailpiece Image Archival In-line Metering Integrated Conveyor System 43
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    44 DMT Solutions: ADF Solutions
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    DMT solutions Information that leadsto excellence To achieve high levels of efficiency and effectiveness in document production, high-volume mailers need an integrated, consistent way to monitor and measure workflow, resource, job and mailpiece status. They also need a way to simplify and automate time-consuming production planning and analysis tasks. That’s where our DFWorks® system comes in. It’s a powerful, scalable ADF information engine with a portfolio of modular data collection, production management, automation and reporting components. Let Pitney Bowes help you create a more intelligent, high-performing ADF. Start here. 45
  • 46.
    DMT Solutions: ADFSolutions Pitney Bowes ADF solutions can help improve your customer communications in four important areas Compliance and integrity Employing a systematic approach to tracking and managing your production is the proven methodology to ensure the integrity of your document factory. Efficient processes can also help you meet compliance-driven timetables and SLAs. Productivity ADF solutions enable you to process mail with maximum efficiency for faster operation and lower cost. Beyond purely monitoring for quality assurance, ADF software can also drive your process improvement and efficiency, such as automating a closed-loop reprint process. Postage cost Gaining full visibility of postage costs and funds management within a facility or across an enterprise, helps manage cash flow and internal accounting processes, regardless of postage payment methods. ADF solutions can also help you selectively insert buckslips or other materials, to help keep your mailpiece weights below postage breaks. Customer Communications Management Meeting customer preference for how and when they want to be communicated to is forcing many mail producers to “move beyond the clipboard” as they manage all of these processes. ADF solutions can help you extend the reach of your customer data to include the complete customer communications value chain, helping you drive customer satisfaction and loyalty. 46
  • 47.
    DMT Solutions: ADFSolutions NEW! Extend your ADF tracking and reporting Products to include legacy equipment • DFWorks® Document Lifecycle Tracking With Pitney Bowes iSite™ Vision Solutions you can • DFWorks®Mailrun Management add reporting intelligence to mechanically based • DFWorks®Postage Accounting and Funds Management mail finishing systems. Options include simple • DFWorks®Postal Manifesting output scanning, job • DFWorks®Production Workflow reconciliation, image • DFWorks®Productivity Reporting archival, site wide • P/I™ Direct Access Inserter Productivity Reports reporting and even • iSite™ Vision Solutions the ability to tie this information into our Selected capabilities powerful DFWorks® • Determine and benchmark productivity by equipment, platforms. Flexible operator and job profile implementation platforms • Instantly know the status of every mailpiece that passes include bolt on cameras, through your facility integrated transports • Simplify mailpiece lookup for efficient customer service and even a roll up • Evaluate operator performance solution that lets you • Automate and simplify site, account, job and resource use a single iSite system planning and management to monitor any inserter • Create an audit trail for jobs and mailpieces within your operation. • Reconcile production jobs and pieces with high accuracy iSite™ Roll Up Transport • Simplify postage costing, account management and lets you quickly roll up our charge-backs over time, sites and jobs scanning module to any • Replenish postage automatically without slowing production inserter, adjust the height • Automated postal documentation for mixed-weight First-Class Mail® and tie the system into • Expedite “account pulls” from jobs in process your overall ADF. • Automate a closed-loop mailpiece reprint process 47 47
  • 48.
    48 DMT Solutions: Service Solutions
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    Solutions that workfor you Today, there is tremendous pressure for businesses to deliver higher value printed business communications. You invested in innovative solutions to help your print and mail operation enhance capabilities and achieve SLAs. But alone, hardware and software technology can do little to take your operation to the next level of performance you need to succeed. You need expert service and support. Pitney Bowes is known for our world-class customer satisfaction and commitment to providing exceptional service to customers around the globe. We know what it takes to meet the 24/7 demands of high volume mailers. Look to Pitney Bowes for a total solution for your print and mail operation. Achieve your goals. 49
  • 50.
    DMT Solutions: ServiceSolutions ServiceWorks Solutions TM At your service Whether you require comprehensive on-site support Service simplified or occasional technical expertise to compliment your Just imagine how simple, conve- nient, and cost effective it would be own in-house service capabilities, our full-range of for your business to have a single, ServiceWorks™ Solutions can help your equipment and reliable service provider for all operation perform at their best. your print and mail equipment. We have a simple solution. Customer support Pitney Bowes Multi-Vendor Service Pitney Bowes global service organization has more than provides a single point of accountability along with a full range of 1500 certified Customer Service Representatives (CSRs) exceptional services for your equipment from installation and repair and support staff. We offer repair and maintenance to preventive maintenance. service for many different types of production print and mail equipment. We’ll help keep you at peak productivity. ServiceWorks™ Solutions flexible offerings include: On-site Service Preventive Maintenance (U.S. only) Experienced personnel On-call Service Installation Support (U.S. only) Our technicians are fully trained on the equipment they service. Field personnel have an average of 15 years Block of Hours Sorter Helpdesk 24 x 7 (U.S. only) experience and are direct employees of Pitney Bowes. Consulting Services Time and Materials Support Online Parts Ordering-PartsWorks™ (U.S. only) Fast access Parts Cabinet Program Operator Refresh Training Access our call center for 24 x 7 coverage (in most areas). (Europe only) Essential parts Multi-Vendor Service (MVS) We’ll provide the right part in the right place at the right time. 50
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  • 52.
    52 Brilliant Communication Awards
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    Honoring the best andthe brightest The new Brilliant Communication Awards from Pitney Bowes honor the leading print and mail organizations—the innovators, early adopters and creative problem solvers—who are finding new ways to streamline workflow, ensure accuracy, and market precisely to get the greatest value from their customer communications. They’re leading a Customer Communications Management evolution using Pitney Bowes solutions to help lower costs, enhance the value they provide to their customers, and make their organizations more successful. Are you among them? 53
  • 54.
    Brilliant Communication Awards Powerful Colorful communication award communication award For improved productivity, efficiency and quality For migrating to or use of digital color PSC Info Group, Oaks, PA Emdeon, Toledo, OH Pres/Emtex Integration Emdeon Moves to Full Color Processing Computershare Communication Company Wilen Media Corp., Farmingdale, NY GmbH, Munich, Bavaria Color Communications To Highlight Customer Services Disaster Recovery Site - Offerings and Increased Response Rates Directly Connected with Pitney Bowes KDC Corporation, Osaka, Japan Significant Improvement of Efficiency and Productivity by Replacement to PB Inserters and Software Tri-Win Digital Print and Direct Mail, Dallas, TX Increased Capacity, Accuracy, and Efficiency via FlowMaster Wilen Media Corp., Farmingdale, NY Powerful Communications Through 4-Color Variable Data Printing 54
  • 55.
    Brilliant Communication Awards Profitable Innovators choice award communication award Selected by peer voting For creating more relevant, profitable All Brilliant Communication Award entries participated customer communications in the online voting by peers. Did you vote? To view the 2011 award entries in detail, go to www.pbbrilliantawards.com PSC Info Group, Oaks, PA Speak Softly But Carry a Big Stick Press Ganey, South Bend, IN Operational Evolution TSYS, Columbus, GA TransPromo Solution/ TSYS Whitespace Manager Mailsort Macon Inc., Macon, GA Solutions, Not Suggestions Wilen Media Corp. Farmingdale, NY Profitable Communications to Effectively Compete in Direct Mail Personalized Marketing Logistic Mail Factory GmbH, Augsburg, Bavaria Integration of Postoffice from CodX to P/I OfficeMail solutions Special thanks to all those who participated in the new Brilliant Communications Awards. We were delighted by DATA PLUS, Tosu City, Saga Pref the response and are excited to be able share the brilliant DATA makes PLUS Value for Anyone results being achieved by our customers. 55
  • 56.
    DMT Solution Showcase DMT showcase areas Tuesday, June 7, 1:00pm – 4:00pm New Mail Finishing Solutions: Tour stops 3-5 our unprecedented combination of multi-up format, Flexibility meets operational efficiency. See the new unmatched print speed of up to 600 feet per minute, and smallest member of our Mailstream Evolution™ mail industry leading digital color inkjet quality. Talk to our finishing team, the fastest changeover in the industry, experts to learn how our growing family of IntelliJet™ and a new cutter that could help you make the move Printing Systems can help you migrate transactional from cutsheet to highly efficient continuous. applications to color to make a positive impact on your customer communications, and a brilliant statement for Marketing Communications Solutions: Tour stops 6-8 your bottom line. See new solutions that can help extend your Direct Mail capabilities, including color envelope printing choices, Postal Solutions: Tour stops 13-18 inputs designed to handle color documents with care, Sorting now comes in all shapes, sizes and capabilities. and efficiency driving tracking and reporting. With Pitney Bowes comprehensive solutions you can automate more than ever—whether you want to fit a sorter White Paper Factory™: Tour stops 9-11 into a very small space, sort at extremely high speeds, Our solutions can help you move gradually—or quickly sort unusual shapes or materials, or simply leave the —to a White Paper Factory™ environment at any point sorting to us! See how our sorting and payment solutions in your value chain. From software-driven offset shell can help you with your postal automation strategy. replacement, to our new state-of-the-art envelope wrapper, see how you can reduce costs while creating Customer Communications Management: Tour stops 18-24 higher value customer communications. It may be a long walk to our Customer Communications Management area, but it is certainly worth the trip! Learn Production Print Solutions: Tour stop 12 how complete data control can help you drive operational Only Pitney Bowes lets you integrate print and mail so efficiencies such as end-to-end closed loop processing, every job is fully optimized for high-speed inserting and multi channel delivery, QR code driven payment methods, mailing. You can achieve breakthrough productivity with and more. 56
  • 57.
    18 24 17 23 16 22 15 14 13 3 21 EE 12 4 5 20 19 11 DD Marketing 6 Track 10 8 CC 7 9 PITNEY BOWES SHOWCASE SOLUTIONS 1 Service Solutions that Work for You 8 FlowMaster® RS Flex with next generation Bindery 18 Vantage™ High Speed Sorting System with in-line scale 2 Cash in on White Space with our new Web portal Input and Print+ Messenger™ Color Inkjet System 19 Automated Document Factory Solutions 3 Our smallest Mailstream Evolution™ yet, scalable 9 Next generation MPS White Paper Factory™ System 20 Automated Reprint Solution for both current and future needs 10 Easy first steps toward a White Paper Factory™ strategy 21 Pitney Bowes Marketing Solutions Marketing 4 Mailstream Evolution™ with new continuous form input 11 MPS Mail Finishing System with personalized inserts Automation and Prospect Finder 5 Mailstream Evolution™ with Print+ Messenger™ 12 IntelliJet™ Printing System Family 22 Pitney Bowes Management Services Customer Color Inkjet System & Auto Fold Capability 13 Small footprint Reliant™ Sorting Solution Communications Management Solutions 6 FlowMaster® RS Flex with statement processing plus 14 Pitney Bowes Presort Services 23 Pitney Bowes Mailing Solutions Management DI950 read and print 15 Pitney Bowes Global Financial Services Postage FastPac® Inserting System and Connect+ 3000 7 FlowMaster® RS Flex with iSite™ Reports central Payment Solutions printing QR Codes tracking and reporting 16 VariSort™ Mixed Mail Sorter for difficult-to-sort flats 24 Companion™ with Read and Print and 17 EZ-Flats Sorting System for low volume flats DM Infinity™ meter 57
  • 58.
    Four+ hours, twogreat choices! 10:00am – 11:15am; 1:00pm – 4:00pm SOLUTION SHOWCASE TRACK MARKETING TRACK Start here. Stronger customer relationships. Start here. During our morning guided tour we will quickly Our marketing track is designed for mailers, marketers, take you through all of our innovative solutions on or business leaders who are looking for innovative display, from feeders designed especially to handle ways to leverage their customer communications high quality color print, to our new “smallest ever” to acquire customers and strengthen customer Mailstream Evolution™ inserter, to our most ad- relationships for greater profitability. It includes vanced White Paper Factory™ solution available. We both informative sessions, panel discussions and will review new choices in sorting that will make you a front row look at our newest solutions, including: think twice about your current postal strategy, and • Acquire the right customers. Discover the power we will take a quick walk through our automated of insight to acquire customers more effectively reprint solution. and make the most of the customer lifecycle for longer, more profitable customer relationships. Go anywhere. Now that you have the lay of the land, you will have • Maximize customer lifetime value. Pitney Bowes three full hours in the afternoon to take a closer is leading the way with communication solutions look at the solutions and technology of your choice. that can help you onboard and serve your Talk to any of our system experts for more in depth customers better. information. Attend a “short tour” to learn more • Deliver an outstanding customer experience. about a specific topic. And new for 2011, join our There are more ways than ever to reach your valued partners as they show you how they integrate customers. See our latest multi-channel with and enhance our technology to meet your communication solutions live and in person. specific needs. 58
  • 59.
    DMT Solution Showcase AA J K L I T M Z U S H N Y V R G O X W Q F P BB 2 1 A B C D E TENT DMT PARTNERS Envelope and paper providers Pre & post processing solutions Mail finishing solutions Print technology • Cenveo (B) • Carter Control Systems (M) • Adphos (H) • Domino (Z) • Envelope Manufacturers • EMT International (R) • Baumfolder Corporation (AA) • Hewlett Packard (W) Association (A) • HSW (K) • CEM (I) • Impika (Y) • Georgia Pacific (E) • KFW Automation (DD) • Precision AirConvey Corporation (G) • MCS Incorporated (X) • International Paper (C) • Lasermax Roll Systems (N) • Sitma Machinery (F) • Riso (EE) • Tension Envelope (D) • Mail Automation, Inc. (Q) • VideoJet (T) • Standard / Hunkeler (P) Scanning / Integrity Sorter address verification • Cognex (J) Marketing • Parascript (S) Mission critical server technology • Document Data Solutions (CC) • Media Horizons Management (BB) • RAF Technology, Inc (V) • Stratus Technologies (U) • Inspectron (O) • Videk (L) 59 57
  • 60.
    Thank you forparticipating in the Global Customer Summit 2011 • Pitney Bowes Management Services • Pitney Bowes Business Insight • Pitney Bowes Global Financial Services • Pitney Bowes Portrait Software • Pitney Bowes Mailing Solutions • Media Horizons • Pitney Bowes Volly • HP • Pitney Bowes Marketing Services • Production Mail Solutions Financing • Pitney Bowes Digital Cement For more information call 877-536-2736 or visit us online: www.pb.com Document Messaging Technologies 37 Executive Drive Danbury, CT 06810-4147 Every connection is a new opportunity™ ©2011 Pitney Bowes Inc. All rights reserved. Pitney Bowes, Reliant, P/I and Every Connection is a new opportunity, the Corporate logo, Vantage, VariSort, IntelliJet, IntelliJet 20, IntelliJet 30, IntelliJet 42, iSite, Production Intelligence, Mailstream Evolution, FlowMaster, Print+ Messenger, DFWorks, and ServiceWorks are trademarks of Pitney Bowes Inc. or a subsidiary. USPS, Priority Mail, Intelligent Mail, First-Class, First-Class Mail, Standard Mail, MERLIN and ZIP are trademarks of the United States Postal Service. All other trademarks are the property of the respective owners.