SlideShare a Scribd company logo
Customized communication in an
automated customer journey
- Sean Barten
founded in
1999
originated in the
Netherlands
5.000.000.000
emails annualy
250 employees
a flexible, young and
dynamic organization
11 offices
in 5 countries
Client turnover
Approx 28 B (2014)
Our customers
The new rules of marketing
user orientedproduct oriented
monolithic
email
analytics
few/ isolated channels
intuitive decision making
web oriented architecture
messages
machine learning
integrated channels
data-driven automation
then now
Webpower solution
All-in-one
Marketing Automation Platform
Full Service
Email
Marketing
SMS
Marketing
Mobile
Marketing
Intelligent
Marketing
Creative
Design
Project
Management
Account
Management
Marketing
Consulting
increasedmarketingautomation
increase ROI
untargeted
• email marketing
• newsletter
targeted
• profiling
• scoring
campaign
programs
• event driven
• trigger
integrated
• data
• channels, mobile
dialogue
marketing
• Focused on
customer instead
of campaign
Dialogue marketing
Building a smart database
1 Create (reach)
2 Enrich profiles
(engage) &
activate
3 Maximise the
revenue (leverage)
Sign up/ register
Adding tags for the E-ID
New purchaser
Campaign results
Thank you for your attention
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