2.
The external attributes include physical health and
hygiene, grooming, accessories, make – up , posture,
and the use of color combinations.
Physical health and hygiene include care of skin,
hair, eyes and the brain; exercise; and nutrition.
External attributes
3.
The Brain – the brain will not function without the
central nervous system.
Exercise – modern living demands awareness of the
value of exercise.
Nutrition – a balanced diet is attained when the four
groups of foods are present in the right proportions
to meet the daily nutrition requirements of the body.
Skin – a well – balanced diet with adequate vitamins
and minerals affects the condition of the skin.
Physical Health and
Hygiene
4.
Hair – it is important that the natural oil is
preserved.
Eyes – the best physical asset of a person is his pair
of eyes.
Physical Health and
Hygiene
6.
Always be in proper, clean and crisp uniforms
Wear correct name tag; wear light make up
Long hair styles for female are secured and away
from the face.
Male may have a fully grown mustache or beard that
is neatly trimmed and conservative.
Nails should not be painted in bright colors,
Do not wear visible unauthorized jewelry.
No mirrored sunglasses in the offices.
Grooming and
Appearance
7.
First impression is lasting
It is the state which enables the body to function to
the best advantage.
Good Posture
8.
9.
How we look and project ourselves has a big
impact on how people perceive us.
Projecting the proper image is one of the
ways we show pride for ourselves, our
workplace and our guests.
How we look
10.
Colors have profound effects upon our lives. They
set the mood or ambience.
Linda Clark in her book Color Therapy states that
there is energy in color which affects our health,
comfort, happiness, and safety.
Psychology of Colors
11.
Your personal style of beauty evolves naturally from
effective, continuous skin care.
Foundation – it provides the base for all your
glamour cosmetics.
Liquid foundation
Cake foundation
Facial loose powder
Pressed powder
Cheek powder
Make – up
13.
Make sure to _____ _ ____ before reporting to work/
school.
Brush your ______ _____ a day.
Clean your ____ regularly.
Use _________ to prevent perspiration.
Change with fresh _________
Apply moderate ____________ or __________
Proper Hygiene
16.
Walk with confidence
Do not look down all the time, no chin up
No stiff shoulders, relax properly
Do not appear like you are always rushing
Synchronize arm and feet movements
How you walk
19.
Smile, eye contact
Nod, signs of approval
Ok sign using the finger
Clap or applause
Moving forward in an attempt to listen
Shaking hands
Undivided attention
Immediate attention
How you move
20.
Body language says a lot about you….make sure it’s
good!
Always stand (or sit) up straight
Do not touch face, nose, hair, etc. when in service
and in public areas.
Don’t put your hands in your pockets.
Body language
21.
22.
Hands should not be on the waist
Do not scratch any body part
anywhere
Do not point your finger
Don’t cross your arms
Don’t lean against things
Body language
23.
Decent – looking
Neat and well groomed
Dressed appropriately or in uniform
Pleasant disposition, smiling face
With poise and proper posture
No mannerisms or unpleasant body language.
Physical projection of a
professional service
provider
