The document summarizes a presentation on improving call conversions for elective surgery practices. It discusses call volume trends from 2007-2010, current challenges, marketing strategies, call handling best practices, tracking patients, and following up on leads. Guest speakers provided tips on customer service, call scripting, and growing services organically. The key is focusing on customer service, capturing all leads, and following up to maximize returns on marketing investments.
MWWPR Group Sued - Lawsuit Against MWW PR Vs. Byte Dept. Inc.EverythingPR
Byte dept inc vs mww
Research reveals another lawsuit was filed against MWWPR – this one in the Supreme Court of the State of New York, for $120,000 plus legal damages.
This lawsuit against MWW PR Group also comes as a result of unpaid bills relating to work for Samsung, and comes on the heels of a lawsuit by Scholastic also surrounding work for Samsung.
Bricks and Mobile - State of Retail MobileRemodista
There are so many exciting changes going on in the retail and mobile commerce space. We will take a look at what’s to come with marketing and loyalty programs meeting mobile payment and virtual wallets, discuss what you can do right now to engage your customer, share methods for building a loyalty program while being compliant, and considering the security issues that will be faced.
To get our focus for the day, Julie will give us a big picture – 30,000 ft view of what is going on with mobile in the retailer’s world. She will share high level trends in mobile usage from a consumer behavior perspective, such as, what they are researching, when mobile usage is highest, the incrementally of mobile to desktop and other exciting mobile trends in retail.
MWWPR Group Sued - Lawsuit Against MWW PR Vs. Byte Dept. Inc.EverythingPR
Byte dept inc vs mww
Research reveals another lawsuit was filed against MWWPR – this one in the Supreme Court of the State of New York, for $120,000 plus legal damages.
This lawsuit against MWW PR Group also comes as a result of unpaid bills relating to work for Samsung, and comes on the heels of a lawsuit by Scholastic also surrounding work for Samsung.
Bricks and Mobile - State of Retail MobileRemodista
There are so many exciting changes going on in the retail and mobile commerce space. We will take a look at what’s to come with marketing and loyalty programs meeting mobile payment and virtual wallets, discuss what you can do right now to engage your customer, share methods for building a loyalty program while being compliant, and considering the security issues that will be faced.
To get our focus for the day, Julie will give us a big picture – 30,000 ft view of what is going on with mobile in the retailer’s world. She will share high level trends in mobile usage from a consumer behavior perspective, such as, what they are researching, when mobile usage is highest, the incrementally of mobile to desktop and other exciting mobile trends in retail.
Measure works - Mobile Convention Amsterdam - Guidelines for a succesful mobi...MeasureWorks
Mobile commerce raises the stakes for business owners. Recent research from Forrester and OVUM tells us that more than 70% of all consumers expect mobile sites to load as fast as regular websites. Even worse, after a bad experience, over 50% of all consumers will leave your mobile site to never return. This will have impact on your conversion and ultimately your bottom line. If you want to turn visitors into customers, every mobile strategy should focus on comfort and simplicity.
How? In this session Jeroen Tjepkema, Co-founder of MeasureWorks, will provide insight in trends, best practices and success factors for your Mobile Strategy. You'll learn:
- The latest mobile trends and how to adapt, from iPhone, Android to HTML5
- What to do with the ongoing discussion about Native App vs Mobile sites
- How successful mCommerce providers have adapted a mobile strategy
- How to gain insight in how your end-users are experiencing your mobile services
- Tips & tricks to quantify your Mobile ROI
Model-Driven Research in Social Computing
Abstract:
Research in Augmented Social Cognition is aimed at enhancing the ability of a group of people to remember, think, and reason. Our approach to creating this augmentation or enhancement is primarily model-driven. Our system developments are informed by models such as information scent, sensemaking, information theory, probabilistic models, and more recently, evolutionary dynamic models. These models have been used to understand a wide variety of user behaviors, from individuals interacting with social bookmark search in Delicious and MrTaggy.com to groups of people working on articles in Wikipedia. These models range in complexity from a simple set of assumptions to complex equations describing human and group behaviors.
By studying online social systems such as Google Plus, Twitter, Delicious, and Wikipedia, we further our understanding of how knowledge is constructed in a social context. In this talk, I will illustrate how a model-driven approach could help illuminate the path forward for research in social computing and community knowledge building
Bio: Ed H. Chi is a Staff Research Scientist at Google, working on the Google+ project. Very recently, Ed was the Area Manager and a Principal Scientist at Palo Alto Research Center's Augmented Social Cognition Group. He led the group in understanding how Web2.0 and Social Computing systems help groups of people to remember, think and reason. Ed completed his three degrees (B.S., M.S., and Ph.D.) in 6.5 years from University of Minnesota, and has been doing research on user interface software systems since 1993. He has been featured and quoted in the press, including the Economist, Time Magazine, LA Times, and the Associated Press.
With 20 patents and over 80 research articles, his most well-known past project is the study of Information Scent — understanding how users navigate and understand the Web and information environments. Most recently, he leads a group of researchers at PARC to understand the underlying mechanisms in online social systems such as Wikipedia and social tagging sites. He has also worked on information visualization, computational molecular biology, ubicomp, and recommendation/search engines. He has won awards for both teaching and research. In his spare time, Ed is an avid Taekwondo martial artist, photographer, and snowboarder.
OptiCall Webinar: Give Patients a Reason to Say "Yes"OptiCall
Slides from OptiCall's (www.opticall.com) webinar: Give Patient's a Reason to Say "Yes"
Presented by Coni Fisher of CSF Consulting. Educational presentation on how to convert more patients from consultation to procedure and how to improve the customer experience. Here is the link to the recording: https://youtu.be/HSkTEdbyYig
The Phones is the Cash Register of Your Practice!OptiCall
Slides from our webinar on March 24th @ 4PM EST, an educational webinar discussing the importance of proper phone call handling, and how it can affect your practice both positively and negatively.
Presented by Bill Mercier - President of OptiCall - who will share with you key stats on slippage, the cost your practice pays for leaky phones, and ways to fix it. He will also provide customer service and phone training tips, outline the anatomy of a proper phone call, and ultimately showcase how this all adds up to converting more calls to consults.
If you like money, and don't want to see your practice waste it, then you owe it to your bottom line to check it out!
What we will discuss:
Understand phone issues the typical practice faces today
The cost of proper (and improper) call handling
Training for a “Customer Service Mindset”
The anatomy of a proper elective medical sales phone call
How to set your practice up for phone success
Measure works - Mobile Convention Amsterdam - Guidelines for a succesful mobi...MeasureWorks
Mobile commerce raises the stakes for business owners. Recent research from Forrester and OVUM tells us that more than 70% of all consumers expect mobile sites to load as fast as regular websites. Even worse, after a bad experience, over 50% of all consumers will leave your mobile site to never return. This will have impact on your conversion and ultimately your bottom line. If you want to turn visitors into customers, every mobile strategy should focus on comfort and simplicity.
How? In this session Jeroen Tjepkema, Co-founder of MeasureWorks, will provide insight in trends, best practices and success factors for your Mobile Strategy. You'll learn:
- The latest mobile trends and how to adapt, from iPhone, Android to HTML5
- What to do with the ongoing discussion about Native App vs Mobile sites
- How successful mCommerce providers have adapted a mobile strategy
- How to gain insight in how your end-users are experiencing your mobile services
- Tips & tricks to quantify your Mobile ROI
Model-Driven Research in Social Computing
Abstract:
Research in Augmented Social Cognition is aimed at enhancing the ability of a group of people to remember, think, and reason. Our approach to creating this augmentation or enhancement is primarily model-driven. Our system developments are informed by models such as information scent, sensemaking, information theory, probabilistic models, and more recently, evolutionary dynamic models. These models have been used to understand a wide variety of user behaviors, from individuals interacting with social bookmark search in Delicious and MrTaggy.com to groups of people working on articles in Wikipedia. These models range in complexity from a simple set of assumptions to complex equations describing human and group behaviors.
By studying online social systems such as Google Plus, Twitter, Delicious, and Wikipedia, we further our understanding of how knowledge is constructed in a social context. In this talk, I will illustrate how a model-driven approach could help illuminate the path forward for research in social computing and community knowledge building
Bio: Ed H. Chi is a Staff Research Scientist at Google, working on the Google+ project. Very recently, Ed was the Area Manager and a Principal Scientist at Palo Alto Research Center's Augmented Social Cognition Group. He led the group in understanding how Web2.0 and Social Computing systems help groups of people to remember, think and reason. Ed completed his three degrees (B.S., M.S., and Ph.D.) in 6.5 years from University of Minnesota, and has been doing research on user interface software systems since 1993. He has been featured and quoted in the press, including the Economist, Time Magazine, LA Times, and the Associated Press.
With 20 patents and over 80 research articles, his most well-known past project is the study of Information Scent — understanding how users navigate and understand the Web and information environments. Most recently, he leads a group of researchers at PARC to understand the underlying mechanisms in online social systems such as Wikipedia and social tagging sites. He has also worked on information visualization, computational molecular biology, ubicomp, and recommendation/search engines. He has won awards for both teaching and research. In his spare time, Ed is an avid Taekwondo martial artist, photographer, and snowboarder.
OptiCall Webinar: Give Patients a Reason to Say "Yes"OptiCall
Slides from OptiCall's (www.opticall.com) webinar: Give Patient's a Reason to Say "Yes"
Presented by Coni Fisher of CSF Consulting. Educational presentation on how to convert more patients from consultation to procedure and how to improve the customer experience. Here is the link to the recording: https://youtu.be/HSkTEdbyYig
The Phones is the Cash Register of Your Practice!OptiCall
Slides from our webinar on March 24th @ 4PM EST, an educational webinar discussing the importance of proper phone call handling, and how it can affect your practice both positively and negatively.
Presented by Bill Mercier - President of OptiCall - who will share with you key stats on slippage, the cost your practice pays for leaky phones, and ways to fix it. He will also provide customer service and phone training tips, outline the anatomy of a proper phone call, and ultimately showcase how this all adds up to converting more calls to consults.
If you like money, and don't want to see your practice waste it, then you owe it to your bottom line to check it out!
What we will discuss:
Understand phone issues the typical practice faces today
The cost of proper (and improper) call handling
Training for a “Customer Service Mindset”
The anatomy of a proper elective medical sales phone call
How to set your practice up for phone success
2010 Phone Trends and Tips for Successful 2011OptiCall
An in depth analysis from OptiCall on what we learned in 2010 from taking over 60,000 Elective Surgery Calls, and we'll talk about what is on the horizon for 2011.
What we will cover:
*Phone statistics and trends up to the end of 2010
*How we recommend handling these calls and how to answer questions about price and other objections
*Insight on new marketing trends and what's making the phones ring
2010 Elective Surgery Phone Trends and Tips for a Successful 2011OptiCall
An in depth analysis from OptiCall on what we learned in 2010 from taking over 60,000 Elective Surgery Calls, and we'll talk about what is on the horizon for 2011.
What we will cover:
*Phone statistics and trends up to the end of 2010
*How we recommend handling these calls and how to answer questions about price and other objections
*Insight on new marketing trends and what's making the phones ring
*Learn how to find lost patients in your current practice management program
*Tips on how to fill your schedules
*Successes other practices have had from our program
*Polls with live data from call participants
Speakers:
Bill Mercier - President of OptiCall, Inc.
www.opticall.com
Steve Gottfredson - Vice President of Sales & Marketing at Brevium
www.brevium.com
Please join us for an educational 1 hour presentation on specific tools and techniques that will allow you to implement cost effective social media marketing strategies into your practice.
Presented by Conor Dixon (Trinity Level Marketing) and Dylan Kemna (Opticall, Inc. www.opticall.com )
*We will show specific examples of what other members of the aesthetics community are doing
*You will learn statistics that support the significance of social media
*You will learn techniques on how to make these tools work for your practice
This event is brought to you by the partners of Plastic Surgery Marketing.
"Now more than ever your practice can't afford to be average!"
Here are some helpful hints for Elective Surgery Practice Telephone Etiquette. Start turning more calls to consults!
Basavarajeeyam is a Sreshta Sangraha grantha (Compiled book ), written by Neelkanta kotturu Basavaraja Virachita. It contains 25 Prakaranas, First 24 Chapters related to Rogas& 25th to Rasadravyas.
Muktapishti is a traditional Ayurvedic preparation made from Shoditha Mukta (Purified Pearl), is believed to help regulate thyroid function and reduce symptoms of hyperthyroidism due to its cooling and balancing properties. Clinical evidence on its efficacy remains limited, necessitating further research to validate its therapeutic benefits.
263778731218 Abortion Clinic /Pills In Harare ,sisternakatoto
263778731218 Abortion Clinic /Pills In Harare ,ABORTION WOMEN’S CLINIC +27730423979 IN women clinic we believe that every woman should be able to make choices in her pregnancy. Our job is to provide compassionate care, safety,affordable and confidential services. That’s why we have won the trust from all generations of women all over the world. we use non surgical method(Abortion pills) to terminate…Dr.LISA +27730423979women Clinic is committed to providing the highest quality of obstetrical and gynecological care to women of all ages. Our dedicated staff aim to treat each patient and her health concerns with compassion and respect.Our dedicated group ABORTION WOMEN’S CLINIC +27730423979 IN women clinic we believe that every woman should be able to make choices in her pregnancy. Our job is to provide compassionate care, safety,affordable and confidential services. That’s why we have won the trust from all generations of women all over the world. we use non surgical method(Abortion pills) to terminate…Dr.LISA +27730423979women Clinic is committed to providing the highest quality of obstetrical and gynecological care to women of all ages. Our dedicated staff aim to treat each patient and her health concerns with compassion and respect.Our dedicated group of receptionists, nurses, and physicians have worked together as a teamof receptionists, nurses, and physicians have worked together as a team wwww.lisywomensclinic.co.za/
Adv. biopharm. APPLICATION OF PHARMACOKINETICS : TARGETED DRUG DELIVERY SYSTEMSAkankshaAshtankar
MIP 201T & MPH 202T
ADVANCED BIOPHARMACEUTICS & PHARMACOKINETICS : UNIT 5
APPLICATION OF PHARMACOKINETICS : TARGETED DRUG DELIVERY SYSTEMS By - AKANKSHA ASHTANKAR
Local Advanced Lung Cancer: Artificial Intelligence, Synergetics, Complex Sys...Oleg Kshivets
Overall life span (LS) was 1671.7±1721.6 days and cumulative 5YS reached 62.4%, 10 years – 50.4%, 20 years – 44.6%. 94 LCP lived more than 5 years without cancer (LS=2958.6±1723.6 days), 22 – more than 10 years (LS=5571±1841.8 days). 67 LCP died because of LC (LS=471.9±344 days). AT significantly improved 5YS (68% vs. 53.7%) (P=0.028 by log-rank test). Cox modeling displayed that 5YS of LCP significantly depended on: N0-N12, T3-4, blood cell circuit, cell ratio factors (ratio between cancer cells-CC and blood cells subpopulations), LC cell dynamics, recalcification time, heparin tolerance, prothrombin index, protein, AT, procedure type (P=0.000-0.031). Neural networks, genetic algorithm selection and bootstrap simulation revealed relationships between 5YS and N0-12 (rank=1), thrombocytes/CC (rank=2), segmented neutrophils/CC (3), eosinophils/CC (4), erythrocytes/CC (5), healthy cells/CC (6), lymphocytes/CC (7), stick neutrophils/CC (8), leucocytes/CC (9), monocytes/CC (10). Correct prediction of 5YS was 100% by neural networks computing (error=0.000; area under ROC curve=1.0).
Knee anatomy and clinical tests 2024.pdfvimalpl1234
This includes all relevant anatomy and clinical tests compiled from standard textbooks, Campbell,netter etc..It is comprehensive and best suited for orthopaedicians and orthopaedic residents.
Title: Sense of Taste
Presenter: Dr. Faiza, Assistant Professor of Physiology
Qualifications:
MBBS (Best Graduate, AIMC Lahore)
FCPS Physiology
ICMT, CHPE, DHPE (STMU)
MPH (GC University, Faisalabad)
MBA (Virtual University of Pakistan)
Learning Objectives:
Describe the structure and function of taste buds.
Describe the relationship between the taste threshold and taste index of common substances.
Explain the chemical basis and signal transduction of taste perception for each type of primary taste sensation.
Recognize different abnormalities of taste perception and their causes.
Key Topics:
Significance of Taste Sensation:
Differentiation between pleasant and harmful food
Influence on behavior
Selection of food based on metabolic needs
Receptors of Taste:
Taste buds on the tongue
Influence of sense of smell, texture of food, and pain stimulation (e.g., by pepper)
Primary and Secondary Taste Sensations:
Primary taste sensations: Sweet, Sour, Salty, Bitter, Umami
Chemical basis and signal transduction mechanisms for each taste
Taste Threshold and Index:
Taste threshold values for Sweet (sucrose), Salty (NaCl), Sour (HCl), and Bitter (Quinine)
Taste index relationship: Inversely proportional to taste threshold
Taste Blindness:
Inability to taste certain substances, particularly thiourea compounds
Example: Phenylthiocarbamide
Structure and Function of Taste Buds:
Composition: Epithelial cells, Sustentacular/Supporting cells, Taste cells, Basal cells
Features: Taste pores, Taste hairs/microvilli, and Taste nerve fibers
Location of Taste Buds:
Found in papillae of the tongue (Fungiform, Circumvallate, Foliate)
Also present on the palate, tonsillar pillars, epiglottis, and proximal esophagus
Mechanism of Taste Stimulation:
Interaction of taste substances with receptors on microvilli
Signal transduction pathways for Umami, Sweet, Bitter, Sour, and Salty tastes
Taste Sensitivity and Adaptation:
Decrease in sensitivity with age
Rapid adaptation of taste sensation
Role of Saliva in Taste:
Dissolution of tastants to reach receptors
Washing away the stimulus
Taste Preferences and Aversions:
Mechanisms behind taste preference and aversion
Influence of receptors and neural pathways
Impact of Sensory Nerve Damage:
Degeneration of taste buds if the sensory nerve fiber is cut
Abnormalities of Taste Detection:
Conditions: Ageusia, Hypogeusia, Dysgeusia (parageusia)
Causes: Nerve damage, neurological disorders, infections, poor oral hygiene, adverse drug effects, deficiencies, aging, tobacco use, altered neurotransmitter levels
Neurotransmitters and Taste Threshold:
Effects of serotonin (5-HT) and norepinephrine (NE) on taste sensitivity
Supertasters:
25% of the population with heightened sensitivity to taste, especially bitterness
Increased number of fungiform papillae
Here is the updated list of Top Best Ayurvedic medicine for Gas and Indigestion and those are Gas-O-Go Syp for Dyspepsia | Lavizyme Syrup for Acidity | Yumzyme Hepatoprotective Capsules etc
Integrating Ayurveda into Parkinson’s Management: A Holistic ApproachAyurveda ForAll
Explore the benefits of combining Ayurveda with conventional Parkinson's treatments. Learn how a holistic approach can manage symptoms, enhance well-being, and balance body energies. Discover the steps to safely integrate Ayurvedic practices into your Parkinson’s care plan, including expert guidance on diet, herbal remedies, and lifestyle modifications.
- Video recording of this lecture in English language: https://youtu.be/kqbnxVAZs-0
- Video recording of this lecture in Arabic language: https://youtu.be/SINlygW1Mpc
- Link to download the book free: https://nephrotube.blogspot.com/p/nephrotube-nephrology-books.html
- Link to NephroTube website: www.NephroTube.com
- Link to NephroTube social media accounts: https://nephrotube.blogspot.com/p/join-nephrotube-on-social-media.html
Top Effective Soaps for Fungal Skin Infections in India
Phone Trends And Conversions 2-17 2010
1. Elective Surgery Phone Trends and Tips
On How to
Improve Conversions
Bill Mercier- President, CEO OptiCall, Inc
Special Guest Speakers:
Mike Malley- President CRM
Michael Dobkowski- President Glacial Multimedia
Wednesday, February 17, 2010
2. Who Is OptiCall
•OptiCall Elective Call Handling
•OptiCall ACEtm- Actual Consumer Experience
•OptiCall- RefracTraktm- Web based contact
management and phone scripting program
•OptiCall “Boomerang” patient recall services
•Mystery Shopping
Wednesday, February 17, 2010
3. What We’ll Cover
• Timeline- from the seat of our pants
• 2009...what happened and why
• Call volume trends
• Current challenges
Wednesday, February 17, 2010
4. What We’ll Cover
• Marketing-what’s working and what’s not!
• Positioning your practice for success
• How are your phones handled?-poll
• Handling the price question- listen to real calls
• Tracking your patients-poll
• Following up
• Growing your services organically
Wednesday, February 17, 2010
5. What we experienced
from the seat of our pants
• Post 9/11, call volume showed a slow, but steady call volume increase
• Call volume peaked in Q1 2007
• Substantial changes in consumer confidence started to have a major affect on call
volume
• Q1 2008 call volume was off the previous year by 13%
• Economic conditions continued to worsen throughout 2008 and into 2009
• Weak consumer confidence and tighter credit contributed to the lowest volume
call volume in years.
• 7 consecutive quarters of double-digit declines had finally hit rock bottom!
Wednesday, February 17, 2010
6. What we experienced
on a happy note :-)
• Mid 2009, early signs of improved economic times sparked rejuvenated
patient interest
• Summer 2009 stayed level with the previous quarter, and in some offices,
increased!
• Q4 2009 had stronger call volume that Q1 2009!
• Practices that were actively advertising were getting the patient calls.
• Oct 2009 was the strongest month for call volume in all of 2009
• Jan 2010 calls increased by 29% over Jan 2009
• Feb 2010 is tracking 10% over call volume in Jan 2010 MTD
Wednesday, February 17, 2010
18. Jan 2010
!"#$"%&'()' *+,-$+.$/+012$
'#$ '#$ !#$ 34-5+$
%#$
)#$ !"#$ 67$
(#$
"#$ 891:,9:1$
;5<<=+4,-$
'"#$
>+?1+,$,:.:,,4<$
@A5BC9D$E4C:91$
&#$ "%#$
>5,:?1$F45<$
G:<<+H$I4D:B$
89B0,49?:$
I,591$
Wednesday, February 17, 2010
It’s about the multi-faceted approach to marketing. Marketing initiatives should be
supportive of each other.
19. Special Guest Speaker
Mike Malley
President/CEO
Centre for Refractive Marketing (CRM)
713-839-0202
mike@refractivemarketing.com
www.refractivemarketing.com
Wednesday, February 17, 2010
20. Special Guest Speaker
Michael Dobkowski
Business Director
Glacial Multimedia
207-854-9340
michael@glacial.com
www.glacial.com
Wednesday, February 17, 2010
21. Positioning Your
Practice For Success!
The phones are ringing.
Are you ready???
Wednesday, February 17, 2010
22. “The Slight Edge”
Doing those little things correctly
today that have a huge impact down
the road
Book by Jeff Olson
Wednesday, February 17, 2010
Saving a dollar analogy
Going to the gym analogy
23. Today’s Business Mentality
• Bean counters are looking for instant results
• Cutting expenses- marketing, sales promotions
• Lack of attention to customer service
• Trying to do more with less
Wednesday, February 17, 2010
Immediate results on the bottom line will not have lasting positive results in procedure
volume and customer service.
24. If you don’t take care of
your patients, someone
else will!
Wednesday, February 17, 2010
Investments in sales promotion is not enough. In today’s business climate, it is imperative
that you invest in the customer service support to maximize your results.
25. Is Customer Service Working
For You Or Against You?
• 45% of all prospective patients DON’T have a
procedure at the first place they call due to poor
customer service!
• An astounding 30% of all new leads are let off the
phone with NO action or way to follow up on the
lead
• In over 1000 mystery shop calls placed with the
primary focus of the call as price, we were let off the
phone in 90 seconds or less 80% of the time!
Wednesday, February 17, 2010
Examples
26. 9 Phone Tips
To Better Conversions!
1.
Capture every lead routinely
2.
Ensure that calls follow a format that maximizes the potential of gaining new business
3.
Assign informed and well educated counselor’s to handle your refractive/elective calls
4.
Script your calls in advance so you can dependably predict the outcome
5.
Ensure that your staff is kind and correct on every call.
6.
Call your own office as a patient to experience and improve upon your own front office
7.
Research your competition and improve upon their style
8.
Allow your staff to answer your refractive/elective calls uninterrupted
9.
Prepare to make mistakes and accept that they will be made. The key is to learn from them
while maintaining morale which ultimately reflects on your call quality.
Wednesday, February 17, 2010
CEASE CRAP
27. Poll
Who handles your elective
surgery calls for your practice?
Wednesday, February 17, 2010
28. Let’s Listen To Some
Calls!
Wednesday, February 17, 2010
3 calls
29. The Anatomy Of A Call
• The Introduction
• Exploration- learn about the caller and
their needs
• Education- what to do next
• Closing- What is the end result of the call?
Wednesday, February 17, 2010
30. Each call should
accomplish 1 of 2 goals:
• Book an appointment
• Capture the lead if the patient does not
book
• Have a follow up plan for mining captured
leads
Wednesday, February 17, 2010
31. Poll
How do you track your patients?
Wednesday, February 17, 2010
32. Following up
• All leads need a follow up plan
• Categorize in “buckets”
• Existing patients/clients should have routine
communications regarding new services
and promotions
Wednesday, February 17, 2010
33. Don’t Fumble
At The 1 Yard Line!
Wednesday, February 17, 2010
34. Summary
• Call volume and patient interest is up for those
willing to go after it!
• Keys to success:
• Focus on creating superb customer service
• Make sure your team is capturing ALL leads
whether they book or not
• Create a follow up plan that maximizes your
investment in promotions and customer service
Wednesday, February 17, 2010
35. Thank you!
Bill Mercier
Pres/CEO OptiCall, Inc
941-893-2400
bmercier@opticall.com
www.opticall.com
Wednesday, February 17, 2010