This document discusses Pfizer's Office of the Future (OOF) program. It provides an overview of Pfizer as a company and describes the OOF program, which involves outsourcing routine office work to companies in India. This allows Pfizer employees to focus on more strategic work instead of tasks like document creation and research. The program was implemented by establishing departments in outsourcing companies responsible for different tasks. It helps Pfizer improve efficiency by reducing costs and time spent on projects. However, the approach may not be suitable for all organization types and presents some risks if communication or systems fail.