This document discusses strategies for improving water supply operations and service delivery. It provides examples of strategies such as introducing a pressurized water system, providing 24/7 water supply in selected areas, removing illegal connections, improving billing and collection systems, and enhancing operation and maintenance. The document instructs participants to select strategies, match them to a SWOT analysis, and mark their implementation on a map. It also provides steps for developing a performance improvement plan, with an example of costing a project for replacing or extending water supply networks. The overall aim is for participants to develop action plans to address gaps identified in water supply systems and meet key performance indicators.

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Business Planning B1131 Module 1 : Business Planning & GAP Analysis Session 2
Abid Hussiny &
Aneeqa Azeem
Strategies for Improvement
Performance Improvement Plan
Water Supply

2. What is a Strategy ?
• a plan of action designed to achieve a long-
term or overall aim.
• A method or plan chosen to bring about a
desired future, such as achievement of a goal
or solution to a problem.
What is our strategy based on the gap analysis
to achieve our kPI of Water supply or improve
water supply operations and service delivery

3. Group Work

4. Strategies
1. Pressurised system is introduced –OHR
2. 24/7 is introduced – selection of area
3. Removal of all illegal connections and suction
pumps that people install on the water
mains.
4. Effective billing and collection system
5. Effective O&M System & Monitoring system

5. Strategies
1. Water Quality Monitoring system
2. Effective complain management system
3. Leakage detection program
4. Asset Replacement Plan of Poor or non
performing asset
5. Efficiency of tube wells is improved

6. Group work
• Select any 5 strategies'
• Add any strategy you wish to use
• Match strategies to your SWOT
• Check with mission and statement
• On the Map of zone or sub division select
area and mark the strategy to be implemented

7. Step
• Map or select Sub Division /Area
• Location of OHR and pressurised system
• Location of 24/7 zone
• Location of leakage detection program
• Selection of replacement area lines, TWs etc
• Area of water quality samples
• Illegal connections
• After completing the exercise – Check the work of
same sub division in the IDAMP

8. Prepare Performance improvement
Plan
• Discuss the Framework
• Start working on the Framework of PIP based
on selected area and strategies

9. Example- demonstration
• O&M system for WASAs
• AMIS System for WASAs
• Consumer Survey for WASAs
• GIS system for WASAs

10. Service Improvement by Replacement
& Extension of Water Supply Network
Steps:
1. Marking of lines to be replaced on GIS base map
2. Marking of New lines on GIS base map for improving %
of water supply coverage
3. Tube well Rehabilitation
4. Operationalization of OHRs
5. Making Project in phased manners
6. Costing of Projects based on pipe length
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Business Planning B1131 Module 1 : Business Planning & GAP Analysis Session 1

11. Costing
Project Cost
Water Supply Pipe replacement or New Installation
Diameter Length Unit Cost (Per meter)
Pipe Cost
(A)
Construction Cost
(B)
Total Cost
(A+B)
3"
4"
6"
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Business Planning B1131 Module 1 : Business Planning & GAP Analysis Session 1