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Performance Improvement in Local Government
The document outlines the key components of an IT governance and performance management process including strategy planning, budgeting, implementation, reporting, monitoring, and continuous improvement. It also discusses ensuring compliance with reporting requirements, managing user accounts, IT security, facilities controls, and key risk areas. Finally, it describes an information management strategy focused on knowledge management, governance, security, information asset management, access and use, record keeping, and data management.
Performance Improvement in Local Government
- 1. • Strategy Planning Performance ImprovementManagement • Budgeting and Implementation Planning • Implementation • Reporting (In- year and annual reporting) • Monitoring & continuous Improvement User Account Management IT Security Management Compliance with reporting requirements Usefulness Reliability Existence Timeliness Presentation Measurability Relevance Consistency Validity Accuracy Completeness Performance Management Process IT Audit Process Audit of predetermined objectives Program Change Management IT Governance Facilities & Environmental Controls Data Centre Management IT Service Continuity Key Risk Areas • Supply Chain • IT Controls • Human • Resource Management • Quality of Service Delivery • Quality of submitted financial statements Information Management Strategy Knowledge Management- Extracting value from information, analysis and reporting Governance - policy, architecture and direction for information and information management Security - confidentiality, integrity and availability of information in line with ISO 27001 and other relevant standards. Information Asset Management - full lifecycle management of information as an asset . Information Access and Use - sharing, licensing and use of information so information is easy to find and able to be exploited . Record Keeping - ensuring legislative and regulatory requirements are met in the handling of information Data Management - management, and maintenance of the data that underlies information Municipal Information Management maturity level