The Center for Environmental Planning and Technology (CEPT) University is implementing a five year Project known as Performance Assessment Systems (PAS) Project, which aims to develop appropriate methods and tools to measure, monitor and improve delivery of water and sanitation services in urban India. This presentation describes the three components of measurement, monitoring and improvement. It concludes with the project plan.

1. Performance Assessment Systems (PAS) Tools and Methods 1

2. India Water Supply – improved basic access but decline in household level services 2 Basic access in urban India has reached nearly 95% by 2004. % Household level connections in urban India has declined from 54% in 1990 to 47% by 2004. Source: WHO-UNICEF Joint Monitoring Program, 2000 and 2008

3. 3 Problems with WSS services and the Response…

5. Only limited information available on access of urban poorhouseholds to water and sanitation services

6. This makes assessment of impact from past investments difficult

7. Need for a standardized information system for comparable and regular situational analysis

8. This can support improved allocation of resources and decision making

11. Covered only a few (20 to 25) cities through a one-time effort

12. Lack of standard set of indicatorswith clear definitions

13. Data reliability issues

14. Lack of use by utilities or state/national governments

16. Cover all 400 towns in the two states– support development of performance measurement for different size-class of towns

17. Not a one-off event but implemented for 5 years and linked to GOI’s Service Level BenchmarkInitiative

19. Mainstreaming PAS 8 Links established with GOI’s Service Level Benchmark (SLB) CEPT team provided initial inputs for 4 of the 27 pilot cities studies CEPT represented on the advisory panel of GOI to roll out SLB in all states 13th Finance Commission has provided USD 2 billion as performance based grants JNNURM-2 to be linked to performance

20. WHAT IS PAS? A sustainable statewide performance assessment system for improving access to the poor and un-served, and achieve financial sustainability Performance Measurement through Key Indicators on Water, Sanitation, Solid waste Performance Monitoring/ Benchmarking at state and local level Focus on ULBs of all sizes Focus on the Poor Improved UWSS Service Delivery (Equity and financial viability) Performance Improvement Plans 9

21. Performance Measurement Framework 10 Evolution of measurement framework GOALS Universal Coverage Service Levels & Quality Financial Sustainability Quantity O&M Cost Recovery Access and Coverage Continuity Quality REFORMS Equity (connections) Efficiency in operations Eff. in Billing/collection Zonal variations Extent of NRW, treatment, reuse Collection efficiency Slums Complaint redressal Metering LOCAL ACTION Equity (inhabited area) Cost Effectiveness Efficiency in operations Costs (losses, unit O&M & electricity expenditure) Equity (pop/shared facility) Quantity and quality NRW Coverage of utility network across the city Complaint redressal Billing(arrears) Staffing

23. Standardized Service level benchmark

24. JNNURM/ UIDSSMT

25. MSNA/ SantGadge Baba

26. Nirmal Gujarat

27. Regular reporting to DMA/ DoM11

28. ULBs needs to know about how to improve service delivery and achieve desired targets… Performance Improvement Using PAS to improve service levels… ULB present service level Benchmark 70% 110 lpcd 12 hours 65% 80% 120 lpcd 16 hours 75% 60% 100 lpcd 8 hours 50% 90% 125 lpcd 20 hours 90% Coverage Per capita supply Continuity of supply Cost recovery 45% 90 lpcd 4 hours 35% 100% 135 lpcd 24 hours 100%

29. Performance Improvement 13 Tools for stepwise improvement planning .I. Data Interpretation Tool Identify key improvement areas and strengths after comparative assessment of all performance indicators Interpret Compare Prioritize .II. Service Improvement Planning tool Sequential guide through a range of action areas to improve performance Contextual assessment Options for improvement Long term Planning .III. Service Oriented Financial Planning tool Weigh financial implications of selected action areas through alternative scenarios Financial implication scenarios Choose sustainable option Past trends & forecasts

30. 5-Year Plan for PAS 14 Project Implementation Mainstreaming PAS Performance Measurement Round 2/3 ULB Self assessment and Web-based access, Data systems development Round 3/4 Increased reliability of information PM Framework Round 1 survey Develop comparative assessments for peer-to-peer benchmarking Performance Monitoring Measure impactson ULB services, HH level access and services and State government / ULB decision processes Link to Performance/ reform based programs/ allocations Baseline assessments ULB services, HH level access and services and State government / ULB decision processes PAS web portal, Exchange visits, Good practice documentation Performance Improvement Develop PIPs for financial viability Develop PIPs for improved access for the poor Develop and implement strategy for mainstreaming PIPs Year 1 Year 2 Year 3 Year 4 Year 5

31. 15 Thank You For more information on PAS Project, please visit www.pas.org.in