Performance Management

1. Prof.Shantilal Hajeri 1

2. Prof.Shantilal Hajeri 2

3. Prof.Shantilal Hajeri 3

4. Prof.Shantilal Hajeri 4

5. Prof.Shantilal Hajeri 5

6. Prof.Shantilal Hajeri 6

7. Prof.Shantilal Hajeri 7

8. Prof.Shantilal Hajeri 8

9. Prof.Shantilal Hajeri 9

10. Prof.Shantilal Hajeri 10

11. Prof.Shantilal Hajeri 11

12. 1. Introduction
• Uyogo Purush Lakshanam.
• To work is the national tendency of a man.
• Everybody wants to work either as a self
employed person or as an owner of the business
or as an employee.
• Every employee is not just an employee but also
he is an entrepreneur.
• Employee + Entrepreneur = “Emplopreneur”
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13. Prof.Shantilal Hajeri 13

14. Whom do you appreciate as a boss?
A dead cockroach was found in the food in a
restaurant.
1. Mr. X brings it to the notice of the Chef and
asks him to throw it and prepare fresh food.
2. Mr. Y simply removes the dead cockroach from
the food and serves the same food to the
customers.
Prof.Shantilal Hajeri 14

15. Prof.Shantilal Hajeri 15

16. Case 1
How do you deal with the following situation?
• You are the Boss in a Management Institute.
• You invited Mr.Shantilal, an HR Manager of a
company as a guest lecturer for a seminar
• You asked Mr.Vithal an Accountant working under you
to pay him an honorarium of Rs.5,000 per hour.
• The normal rate of honorarium was Rs.1,000 per hour.
• Mr.Vithal negtiated the rate of honorarium with
Mr.Shantilal and persuaded him to accept the
honorarium of Rs.1,000 per hour.
Prof.Shantilal Hajeri 16

17. Incidents.
1. Dr. U R Anantmurthy was a Professor of an
English.
2. His boss issued him a memo to improve his
English language and rated his performance as
unsatisfactory.
3. Soon after the performance appraisal was
done, Dr. U R Anantmurthy was given a
National Award for his contribution to the
English Literature.
Prof.Shantilal Hajeri 17

18. Incidents.
1. Karun Nair a cricketer is only the second
Indian to score a triple century in a Test Cricket.
2. Karun Nair a cricketer is the only Indian to
score a triple century in a Test Cricket and
remain Not Out
3. Karun Nair was not selected for the next match
even though he was not injured and he was
available for selection.
Prof.Shantilal Hajeri 18

19. Incidents.
1. Manoj Prabhakar a cricketer opened the innings in a
One Day International Cricket while chasing the
score.
2. Manoj Prabhakar scored a century and he remained
Not Out. He was also a very good bowler.
3. All the remaining 10 palyers together scored less
than the score of Manoj Prabhakar.
4. Manoj Prabhakar was not selected for the next match
even though he was not injured and he was available
for selection.
5. The remaining 10 players were selected
Prof.Shantilal Hajeri 19

20. Incidents.
1. Mr. X, a Bank Manager sanctioned The loans of Rs.20
Crores in a year and improved the sprofitability of the
branch by 50%.
2. Mr. Y, a Bank Manager sanctioned The loans of Rs.2
Crores in a year and improved the sprofitability of the
branch by 5%.
3. The loans of Rs.10 Lakhs sanctioned by Mr. X became
bad Debt.
4. The loans of Rs.2 Lakhs sanctioned by Mr. Y became
bad Debt.
5. Mr. Y was given preference for promotion over Mr.X
because has bad debts were lower.
Prof.Shantilal Hajeri 20

21. Incidents.
1. Mr. X, was a faculty member of a training institute
meant for clerks having a jurisdiction of few districts in a
state.
2. Mr. Y, was a faculty member of a training insgtitute
meant for officers and Managers having a jurisdiction of
whole India.
3. Both of them were candidates for the promotion
process.
4. Mr. X was given 59 out of 60 Marks (Highest) and
promoted.
5. Mr. Y was given 28 out of 60 Marks (Lowest) and not
promoted.
Prof.Shantilal Hajeri 21

22. Incidents.
1. Mr. X, Mr. Y, and Mr. Z, were the three clerks working
under Mr.Shantilal, the Manager.
2. They were eligible for promotion.
3. Out of total 100 Marks for promotion, 25 Marks were
reserved for the Manager
4. Mr.Shantilal, wanted to motivate his staff.
5. He allotted 25 marks out of 25 to all the three clerks.
6. Even though it was supposed to be confidential,
Manager thought of showing it individually to each of
them expecting tht they will be pleased and motivated.
7. But, all the three were demotivated and not pleased.
8. What is Kaikeyee mentality.
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23. Case 1
How do you deal with the following situation?
• You are the Boss in a Management Institute.
• You invited Mr.Shantilal, an HR Manager of a
company as a guest lecturer for a seminar
• You asked Mr.Vithal an Accountant working under
you to pay him an honorarium of Rs.5,000 per
hour.
• The normal rate of honorarium was Rs.1,000 per
hour.
• Mr.Vithal negtiated the rate of honorarium with
Mr.Shantilal and persuaded him to accept the
honorarium of Rs.1,000 per hour.
Prof.Shantilal Hajeri 23

24. Examples
1. 4 employees who came late said the car in
which they were travelling got punctured. The
boss asked them to name the wheel which was
punctured and the location
2. An employee switching of unnecessary fans,
lights and taps which were on.
3. An employee body shaming a colleague
4. An employee illtreating the security guard
5. Lage Raho Munnabhai. How a boy friend treats
the waiter?
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Prof.Shantilal Hajeri

25. Examples
1. “Mudra” (a part of tag line) painted as “Murda”.
2. A clerk pointed out this error to the Manager.
3. Manager said to him, “Mind your own business.
Don’t poke your nose here and there.”
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Prof.Shantilal Hajeri