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Moves Your World
A Brief Introduction to Pelichet
                                                120 years of history
  Founded in 1891 in Geneva
  Family owned business – 5th generation
  250 employees
  A UTS Unigroup shareholder – global network
  A fleet of 30 trucks and 40 moving vans
  30’000 sqm of warehousing facilities
  ISO certified since 1996
  FAIM accredited
  Solid financial backgrounds – no debt



Page   2
A Wide Range of Services
Integrated Mobility Solutions


  1        International and domestic moving


  2        Industrial moving


  3        Office moving


  4        IT moving


  5        Storage


Page   3
A Wide Range of Services
Integrated Mobility Solutions


  6        Archive & information management


  7        Confidential data shredding


  8        Exhibition logistics


  9        Self-storage


10         Fine art transportation


Page   4
Extensive Capabilities
Decades of Investment in Our Core Business



           Over 250 employees in Europe

           Brand new high tech development          Largest capabilities in
           high-tech warehouses -30’000 sqm              Switzerland
           A fleet of 70 vehicles, 850 containers




Page   5
Extensive Capabilities
Inaugurated in 2010 : the Pelichet Logistic Center




           Brand new 20’000 sqm warehouse

           Located near the Geneva airport

           409 x 20’ containers storage capacity

           High-tech security




Page   6
Global footprint
Globetrotters since 1891




Page   7
Global footprint




           A UTS Unigroup shareholder : 1500 offices worldwide

           Own facilities in Switzerland, France and UK

           Global partneship program gathering over 130 agents

           Long term member of FIDI, OMNI, LACMA and HHGFAA




Page   8
Pan-European Network



           Geneva Move Management Center
               Single Source Contact
                      24/24 7/7




                                           Global HQ




Page   9                                               +41 22 544 3914
Worldwide
              Network




                                                       Eastern
                                                       Europe
                                    Western
                 North              Europe
                America                                          Middle and
                                                                 Near East    Asia



                                              Africa
Pacific Rim
                           Latin
                          America

                                                                               Australia


Page   10
Top Key Destinations in 2009
From Switzerland to …….



              USA                                600


              Asia                         550


            Europe                   450


South America                  375


             Africa   110




Page   11
High touch, high tech
We make you feel unique




Page   12
Service Delivery




            Central account management - Geneva Move Management Centre 24/4 7/7

            Regional delivery model

            In-house local service delivery

            Single technology platform

            Consolidated reporting and billing

            Single point of coordination




Page   13
Pelichet Overseas Shipping Coordination
Looking for the most adapted solutions


                   Selecting the best shipping lines
                   Choosing the most direct routes




                   Adapting the transportation mode to the needs of the customer
                   Negociating the best rates




                   Ensuring a constant tracking of every single shipment
                   Monitoring the quality performance of each carrier




Page   14
Technologies
Connecting people around the globe




Page   15
E-Move Management



            Multi language staff

            24/24 7/7 hotline

            On-line quotation

            On-line tracking system

            On-line insurance valuation

            On-line quality survey

            On-line reporting

            On-line moving costs management



            Single source contact for families on the move


Page   16
Technologies
               A website with secured client login




Page   17
Technologies

   Bar coding and tracking:




            From the pre-move survey
                till final delivery

Page   18
A unique experience in handling group moves


       Pelichet has carried out group moves for several international corporations such as
       Procter and Gamble, Colgate,Polo Ralph Lauren, Richemont, Ferring Rohm and Haas, JTI
       Nissan,…

       For these projects Pelichet mobilizes a lot of capabilities and resources to handle a large
       number of moves in a very limited time frame (100 moves over a 3 month period).

       Pelichet has gained a strong and unique experience in handling large volumes during peak times.

       Pelichet handles over 3500 moves to and from Switzerland per annum.




Page   19
Committed to Excellence
Bringing added-value to the World of Mobility




Page   20
Quality A Core Value
Monitoring and Challenging Quality

                                        Customer rating   Claim ratio
                                                              95
100                                                  92
                                       88
                                85
 90                 80
             77
 80
 70
 60
 50
 40
 30          19     18          16
 20                                    13
                                                    10        8
 10
   0
            2004   2005        2006   2007         2008     2009


Page   21
Pelichet Maid Services : a wide of value-added services



            Extra services for VIP transferees

            Maid services

            Cleaning services

            Handyman services

            Furniture rental

            Car rental and purchase

            Pet transport



Page   22
Global Partner Selection




            KPI and performance driven partner selection

            Quality approved partners – employed packers & FIDI FAIM accredited

            Pelichet Global Service Level Agreement

            Competitive pricing

            Agent quality performance monitored and reviewed on a quarterly basis.




Page   23
Global Insurance Coverage



       All-risks ad valorem full insurance coverage through our insurance partner HELVETIA.



            on-line insurance valuation.

            In-house claim settlement

            Single source Pelichet contact




Page   24
In-House Claim Settlement


            Pelichet is assisting the transferee every step of the way with the repair of the
            damaged items and the reimbursement of missing or unrepairable items.



            KPI and performance driven claim settlement :


                                 92% claim-free moves

                                 Claims settled within 30 days




Page   25
Corporate Social Responsabilities
A modest contribution to a better world




            Pelichet supports the Smiling Children Foundation.
             10% of our profits goes to this charity founded by
                           our Owner and CEO.
                  All administration costs paid by Pelichet


                         www.smilingchildren.org
Page   26
Assessing the environmental impact of every single move




              Carbon emission
              calcultation for
              every single move

            Environment friendly
            alternatives

            Complete renewal
            of vehicle fleet in 2009
            (Euro 5 trucks)


Page   27
They trust Pelichet




     CHRISTIE’S
What makes Pelichet special ?


   Our people and their skills

  5 generations of family heritage and passion for
  service quality

   The combined strenght of management and
   direct service delivery

   Service delivery model
            . Location
            . Quality
            . Flexibility

   Global network

   Comprehensive user friendly E-Move Management 24/7   Bilan October 2010

   Dynamic and financially stable organisation

   A long-term vision and total focus on quality


Page   29
Route des Jeunes 51-55
            1227 Carouge/Geneva
            Switzerland
            Tel : +41 22 827 8000
            Fax : +41 22 823 0818

            Web : www.pelichet.ch




             Thank You


Page   30

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Pelichet mobility solutions (presentation in english)

  • 2. A Brief Introduction to Pelichet 120 years of history Founded in 1891 in Geneva Family owned business – 5th generation 250 employees A UTS Unigroup shareholder – global network A fleet of 30 trucks and 40 moving vans 30’000 sqm of warehousing facilities ISO certified since 1996 FAIM accredited Solid financial backgrounds – no debt Page 2
  • 3. A Wide Range of Services Integrated Mobility Solutions 1 International and domestic moving 2 Industrial moving 3 Office moving 4 IT moving 5 Storage Page 3
  • 4. A Wide Range of Services Integrated Mobility Solutions 6 Archive & information management 7 Confidential data shredding 8 Exhibition logistics 9 Self-storage 10 Fine art transportation Page 4
  • 5. Extensive Capabilities Decades of Investment in Our Core Business Over 250 employees in Europe Brand new high tech development Largest capabilities in high-tech warehouses -30’000 sqm Switzerland A fleet of 70 vehicles, 850 containers Page 5
  • 6. Extensive Capabilities Inaugurated in 2010 : the Pelichet Logistic Center Brand new 20’000 sqm warehouse Located near the Geneva airport 409 x 20’ containers storage capacity High-tech security Page 6
  • 8. Global footprint A UTS Unigroup shareholder : 1500 offices worldwide Own facilities in Switzerland, France and UK Global partneship program gathering over 130 agents Long term member of FIDI, OMNI, LACMA and HHGFAA Page 8
  • 9. Pan-European Network Geneva Move Management Center Single Source Contact 24/24 7/7 Global HQ Page 9 +41 22 544 3914
  • 10. Worldwide Network Eastern Europe Western North Europe America Middle and Near East Asia Africa Pacific Rim Latin America Australia Page 10
  • 11. Top Key Destinations in 2009 From Switzerland to ……. USA 600 Asia 550 Europe 450 South America 375 Africa 110 Page 11
  • 12. High touch, high tech We make you feel unique Page 12
  • 13. Service Delivery Central account management - Geneva Move Management Centre 24/4 7/7 Regional delivery model In-house local service delivery Single technology platform Consolidated reporting and billing Single point of coordination Page 13
  • 14. Pelichet Overseas Shipping Coordination Looking for the most adapted solutions Selecting the best shipping lines Choosing the most direct routes Adapting the transportation mode to the needs of the customer Negociating the best rates Ensuring a constant tracking of every single shipment Monitoring the quality performance of each carrier Page 14
  • 16. E-Move Management Multi language staff 24/24 7/7 hotline On-line quotation On-line tracking system On-line insurance valuation On-line quality survey On-line reporting On-line moving costs management Single source contact for families on the move Page 16
  • 17. Technologies A website with secured client login Page 17
  • 18. Technologies Bar coding and tracking: From the pre-move survey till final delivery Page 18
  • 19. A unique experience in handling group moves Pelichet has carried out group moves for several international corporations such as Procter and Gamble, Colgate,Polo Ralph Lauren, Richemont, Ferring Rohm and Haas, JTI Nissan,… For these projects Pelichet mobilizes a lot of capabilities and resources to handle a large number of moves in a very limited time frame (100 moves over a 3 month period). Pelichet has gained a strong and unique experience in handling large volumes during peak times. Pelichet handles over 3500 moves to and from Switzerland per annum. Page 19
  • 20. Committed to Excellence Bringing added-value to the World of Mobility Page 20
  • 21. Quality A Core Value Monitoring and Challenging Quality Customer rating Claim ratio 95 100 92 88 85 90 80 77 80 70 60 50 40 30 19 18 16 20 13 10 8 10 0 2004 2005 2006 2007 2008 2009 Page 21
  • 22. Pelichet Maid Services : a wide of value-added services Extra services for VIP transferees Maid services Cleaning services Handyman services Furniture rental Car rental and purchase Pet transport Page 22
  • 23. Global Partner Selection KPI and performance driven partner selection Quality approved partners – employed packers & FIDI FAIM accredited Pelichet Global Service Level Agreement Competitive pricing Agent quality performance monitored and reviewed on a quarterly basis. Page 23
  • 24. Global Insurance Coverage All-risks ad valorem full insurance coverage through our insurance partner HELVETIA. on-line insurance valuation. In-house claim settlement Single source Pelichet contact Page 24
  • 25. In-House Claim Settlement Pelichet is assisting the transferee every step of the way with the repair of the damaged items and the reimbursement of missing or unrepairable items. KPI and performance driven claim settlement : 92% claim-free moves Claims settled within 30 days Page 25
  • 26. Corporate Social Responsabilities A modest contribution to a better world Pelichet supports the Smiling Children Foundation. 10% of our profits goes to this charity founded by our Owner and CEO. All administration costs paid by Pelichet www.smilingchildren.org Page 26
  • 27. Assessing the environmental impact of every single move Carbon emission calcultation for every single move Environment friendly alternatives Complete renewal of vehicle fleet in 2009 (Euro 5 trucks) Page 27
  • 28. They trust Pelichet CHRISTIE’S
  • 29. What makes Pelichet special ? Our people and their skills 5 generations of family heritage and passion for service quality The combined strenght of management and direct service delivery Service delivery model . Location . Quality . Flexibility Global network Comprehensive user friendly E-Move Management 24/7 Bilan October 2010 Dynamic and financially stable organisation A long-term vision and total focus on quality Page 29
  • 30. Route des Jeunes 51-55 1227 Carouge/Geneva Switzerland Tel : +41 22 827 8000 Fax : +41 22 823 0818 Web : www.pelichet.ch Thank You Page 30